Customer Reviews for Liberty Pack & Ship
(U-Haul Neighborhood Dealer)

185 reviews

448 S McCulloch Blvd   Pueblo West, CO 81007

(719) 423-6379

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(719) 423-6379

448 S McCulloch Blvd
Pueblo West, CO 81007

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gregory C 
Rating:
5.0

Odd parking away from the office but a reasonable distance and plenty of room maneuver and park.

Danny G 
Rating:
5.0

Great experience. I always rent from Uhaul.

Micheal L 
Rating:
5.0

Trash left in the vehicle. The employees were very helpful. The UHaul app is terrible.

Matt C 
Rating:
5.0

Was not informed that the drop off location closed at 1:00 in the afternoon causing me to have to pay an addition day rental.

DONNA C 
Rating:
4.0

Customer did not leave a comment.

Casey S 
Rating:
5.0

Staff was very friendly, store was clean and very well organized. Only thing I would suggest is a sign out front near the road to help give direction. Store is back behind other store with only a small sign.

Charles B 
Rating:
5.0

Very professional and nice. Easy to rent and return.

Rhonda S 
Rating:
5.0

Your service was awesome will do business again thank you 😊

Cathrine P 
Rating:
5.0

Your hour and people at this location far outweigh all others we have workef with in the past

LAUNA R 
Rating:
4.0

Customer did not leave a comment.

Max H 
Rating:
3.0

Customer did not leave a comment.

Michael A 
Rating:
5.0

Added comments on the entire process in the comments box for the checkout location

Shalmarie R 
Rating:
4.0

Customer did not leave a comment.

Dakota M 
Rating:
5.0

Customer did not leave a comment.

Steve S 
Rating:
5.0

Customer did not leave a comment.

Donna A 
Rating:
5.0

Customer did not leave a comment.

DAVID P 
Rating:
5.0

Customer did not leave a comment.

DAVID P 
Rating:
5.0

Customer did not leave a comment.

Claudia A 
Rating:
5.0

Customer did not leave a comment.

anthony g 
Rating:
5.0

Customer did not leave a comment.

Stephen C 
Rating:
1.0

Uhaul customer service and roadside assistance is one of the worst experiences I've ever had. I will do anything to never rent from Uhaul again because of how horribly my rental was handled by customer service. The location I rented from was great, but all other contact I had with Uhaul was terrible. I'd love to speak with someone further, because I nearly called police on the roadside truck driver.

ELIZABETH S 
Rating:
5.0

Customer did not leave a comment.

Nicholas Z 
Rating:
5.0

Excellent customer service.

Georgia E 
Rating:
5.0

Get equipment to the site where the customer chooses to rent it or free up the one's kept in reserve.

Mark G 
Rating:
2.0

The truck was not really clean on the outside or the inside of the cab when we picked it up. We had to clean the windshield and wipe stuff down. The trucks literally sit in a car wash parking lot!

Leslie C 
Rating:
4.0

Customer did not leave a comment.

Gregg C 
Rating:
4.0

Customer did not leave a comment.

Alfred M 
Rating:
5.0

You web site and app are horrible. Nothing but problems with both

JACK J 
Rating:
5.0

Customer did not leave a comment.

Ray G 
Rating:
5.0

Friendly and efficient staff.

Debra M 
Rating:
5.0

Customer did not leave a comment.

Raymond G 
Rating:
5.0

Great people

Troy M 
Rating:
4.0

Customer did not leave a comment.

Sandra P 
Rating:
5.0

As always, this the staff was friendly, informative and made feel as if I was with old friends!

Emily L 
Rating:
5.0

Tge people at Liberty are friendly, and give indepth instructions. I won't use any other location.

Emily L 
Rating:
5.0

Customer service at Liberty is amazing.

Emily L 
Rating:
5.0

Customer did not leave a comment.

Michael L 
Rating:
3.0

There were safety chains that were loose when I picked up the trailer. Neither I nor the attendant noticed them. I had to stop on I25 on my way to Colorado Springs to tie them up. Otherwise the trailer was clean and squared away. I made it home in good order.

Kim H 
Rating:
3.0

Was friendly but said where to leave did not offer assistance to unhook

Don H 
Rating:
5.0

Nothing. The staff was Great!

Manuel C 
Rating:
5.0

Customer did not leave a comment.

Ray G 
Rating:
4.0

Customer did not leave a comment.

clinton p 
Rating:
5.0

Customer did not leave a comment.

patrick m 
Rating:
3.0

Customer did not leave a comment.

Kayleigh F 
Rating:
5.0

Customer did not leave a comment.

Melissa B 
Rating:
1.0

Reserved truck for 7:00am and it took untill 10:30 to get verified absolutely ridiculous.

RODERICK B 
Rating:
5.0

Customer did not leave a comment.

anthony j 
Rating:
5.0

Everything was great

Denny R 
Rating:
4.0

Very good customer service! Thank you

Jon G 
Rating:
4.0

The attendant received both the trailer and 26 ft truck. He promised me he would send me a receipt. I have not received the receipt for the 26 foot truck return. Please forward me a receipt. Tom Fisher. Email Thomasfisherco@yahoo.com

Thomas F 
Rating:
5.0

Amazing every time I deal with them !

Dustin R 
Rating:
5.0

Customer did not leave a comment.

william b 
Rating:
3.0

I wouldn't know anything about the place other than I dropped the truck off there. There was nobody there when I arrived.

WENDY C 
Rating:
5.0

Customer did not leave a comment.

lynn p 
Rating:
5.0

Customer did not leave a comment.

Cheryl E 
Rating:
4.0

Customer did not leave a comment.

Callie A 
Rating:
5.0

I feel like the pricing for renting it w/ the mileage is a bit steep. I paid ~ $230 for a 120 mile trip, not including the 35 dollars worth of gas I paid for.

Johnathan A 
Rating:
5.0

Great service, Heather was fast and efficient as usual. Highly recommend Liberty Pack and Ship Uhaul!

GREGORY D 
Rating:
5.0

Excellent service.

Cheryl E 
Rating:
5.0

Very friendly.

THEODIS F 
Rating:
5.0

Customer did not leave a comment.

Rodger C 
Rating:
4.0

Nice big parking lot with lots of entrances and exits. I used the digital self check in. The parking lot is shared and there were no “equipment return” signs. No instructions via the app about where/how to park. The Uhaul store front is not visible from where the trucks/trailers are parked, so it was difficult to find the key drop box. Next time I will just do the drop off with a person.

Andrew W 
Rating:
3.0

No visible UHaul sign or building. Difficult to find location and business voice mail box was full unable to leave message.

JoDeen H 
Rating:
5.0

Customer did not leave a comment.

Aaron T 
Rating:
5.0

Customer did not leave a comment.

Ray G 
Rating:
5.0

This was the best customer service I have experienced ever. When I had an issue with my moving help and needing an additional truck, they went above and beyond to help me! I would recommend this place to anyone. Great people!

Steve P 
Rating:
5.0

Customer did not leave a comment.

Mike E 
Rating:
3.0

Texas to Colorado paid in excess of mileage, Did NOT reimburse for mileage not used. December 2022, Colorado to Texas, unused mileage WAS reimbursed! Looks as if it’s a facility that picks and chooses how they do things. It absolutely doesn’t seem like a uhaul policy just a pick and choose situation. I would not recommend UHAUL as it seems each location has their very own different policies. I feel excess mileage is added to increase the cost.

Nick A 
Rating:
1.0

U-Haul charged me more money even though I returned early and in good shape.

Jalissa R 
Rating:
5.0

Customer did not leave a comment.

Randy P 
Rating:
5.0

Very friendly and helpful even assisting in the reservation.

Ken R 
Rating:
3.0

Average because the key box is quite far from the vehicles. It was just annoying to walk back and forth

Kendra C 
Rating:
5.0

Customer did not leave a comment.

Victotor B 
Rating:
5.0

Very attentive and made the drop off very fast

Jose M 
Rating:
5.0

Customer did not leave a comment.

asante r 
Rating:
5.0

Everyone was polite, helpful and the truck was very clean.

MARCIA G 
Rating:
5.0

None.

BRUCE B 
Rating:
5.0

friendly and fast

Terry D 
Rating:
5.0

Air conditions weak on hot day,, but otherwise people were great in Pueblo West.

Mark P 
Rating:
5.0

Fantastic Top 100 local company, HIGHLY recommend!

Randy L 
Rating:
5.0

Customer did not leave a comment.

Erin R 
Rating:
5.0

Great customer service!

Gail J 
Rating:
1.0

Horrible service. Tried to do the online no contact rental and they failed to put the key in the lock box. Was harassed by some guy when I arrived to pick up my equipment as well. I ended up having to wait for 2.5 hours to get my equipment because the office didn't open until then. I will probably never use uhaul again after this.

Benjamin O 
Rating:
5.0

Customer did not leave a comment.

wiwa L 
Rating:
5.0

Customer did not leave a comment.

Michael D 
Rating:
5.0

Quickly checked the rental upon return and sent me on my way. Efficient

Bill B 
Rating:
5.0

Customer did not leave a comment.

William B 
Rating:
5.0

Customer did not leave a comment.

eddie c 
Rating:
5.0

Customer did not leave a comment.

Kathy C 
Rating:
5.0

Customer did not leave a comment.

Michelle O 
Rating:
5.0

Get vehicle as promised

James W 
Rating:
5.0

The folks here treat the customer with respect. Even with the minor computer issue, they were polite, patient, and organized. Thank you!

Thomas D 
Rating:
4.0

Customer did not leave a comment.

Kathy G 
Rating:
5.0

Customer did not leave a comment.

SUMMER J 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
5.0

Customer did not leave a comment.

Bill M 
Rating:
5.0

I have absolutely no complaints! Everyone was helpful and considerate and kind. I would recommend this location to anyone and everyone. Thank you for a great experience!

Britni W 
Rating:
5.0

Customer did not leave a comment.

JAY B 
Rating:
5.0

Easy to reserve they were great help.

Joe G 
No reviews have been submitted for this location.

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