Customer did not leave a comment.debra H.
Customer Reviews for Liberty Food Mart BP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The woman who checked me in at the Anderson location was very unprofessional and rude. When I was trying to ask a question about why I had to give her two cards when it took off the one on file she interrupted me and she pointed to the paperwork and said this explains it all not one but twice. When I was expected the truck there were someone's pill box left along with a color book. I tell you this due to the safety if there had been somes small child riding and got a hold of those.Chelsea R.
Is our truck cost $681 to drive from Anderson South Carolina to Alpena Michigan, The toe Dolly we ordered for $95 had a broken emergency brake cable, When we Rented the toad alley we were charged $585 to take it!!! Basically a $100 less than renting a 26 foot truck!!! Was extremely upset!!! But we had to rent it we were towing my mother's car!!🤬Greg H.
Customer did not leave a comment.Brenda W.
I set an appointment and had to wait for an hour and a half just to get it and when I got it maybe 30 minutes down the road the breaks on the trailer messed up on me so I had to get roadside assistance and had to wait till the next day just to get it fixed literally an hour before it had to be returned so I didn't even get to use it. The man who fixed it told me that he could tell that the breaking mechanism had been messed up for a while and they just let me rent it when it was messed up.Amanda C.
Customer did not leave a comment.Craig E.
Customer did not leave a comment.CORNELIUS M.
Customer did not leave a comment.Samuel C.
I have filed a dispute, the drop off location in Anderson was the worst experience ever. Had an issue last time I dropped off with her but overlooked it but will definitely never use her again, renting from or dropping off. Rude and unprofessional! If Uhaul doesn't contact me soon to correct this I'm going to dispute the charges with AMEX.Marcus N.
Customer did not leave a comment.marlon R.
Customer did not leave a comment.Kevin B.
Was charged a fee that was not told up front and then told that it's required my insurance covers rentals and shouldn't have been charged this feeDouglas F.
Was charged a $200 deposit no location has ever charged me this in the past. Spoke to someone on the phone and they assured me it was only a hold and the final amount would be the total charged but instead the whole $278 settled on my account. I did not drive or use the uhaul $278 worth of miles. Had I know this was going to happen I would've used a different location. Where is my $200 â€œ deposit â€œ and why was I charged so much? Truck was left with the exact amount of gas I started, dolly returned, truck in the same shape and I purchased the insurance so what is the point of purchasing insurance if they just stole my money as a â€œ deposit â€œMelissa G.
Customer did not leave a comment.Jesus S.
I was supposed to pick up the truck from Smart Shed in Pendleton SC. They forgot to set up mobile pickup, they were not there and they did not answer multiple calls or texts. Uhaul arranged for a truck from Liberty Food Mart BP. They were able to help me immediately and they were very professional and kind.Jill G.
Customer did not leave a comment.Carmella P.
My wife had just rented the same UHaul size on July 8th and paid $65.06. The only extra purchased this time was for the dolly which was for $10. The mileage was shorter distance this time. So, why was I charged 98.17? I really liked the service location. However, I don't understand the difference of $33.17? I even put the more gas than was originally in the UHaulJohnny D.
Tiger paw place is awful; this place came to my rescueBRUCE O.
Customer did not leave a comment.Louie D.
Customer did not leave a comment.Jan B.
The customer service rep was not friendly or helpful. The best part about the dropoff location was the proximity to I-85 and ease of getting there.Wesley W.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.Joshua E.
The back of the truck had dirt all over the floor. The customer service rep at Liberty Food Mart BP was rude at first. When we called out her rudeness she changed her attitude. Otherwise the move, the truck, and the value was great. I would use U-Haul again, but with a different pick up location.terry W.
Initially charged me $202 and my actual charges were $87 and I still have not been refunded the $100 something extra I paid.JAMES B.
Customer did not leave a comment.angel R.
Customer did not leave a comment.James K.
Dripped off after hoursSteven L.
Customer did not leave a comment.ERICKA S.
Customer did not leave a comment.Humberto C.
Customer did not leave a comment.Thomas W.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Joshua H.
Was charged a fuel charge when I returned the truck with MORE fuel than I started with...was charged for insurance when I DID NOT want nor purchase insurance...was charged for 2 days when I was told I would be credited for time I didn't use..was NOT told that applied if I returned it within 24 hours...I was unfairly charged for several things, and I'll probably NEVER use Uhaul againJon W.
The woman here automatically rented us the most expensive truck that was far too large for our needs and a safety hazard to drive. She claimed all the other trucks at the location were damaged or broken down, despite them being marked "available" on the website.Matthew P.
Lady was very rude; upon return the lady tried to charge me for extra stuff like fuel and and after hours service fee. When I question her she told me I would have to take it up with U-Haul customer service that it wasn't her problem. The customer service agent was very nice and helpful and got the issues resolved quickly and reimbursed me for the charges that the lady at the drop off location added. I would not recommend renting from this location due to their lack of customer service and they don't clean the vehicles if they come back dirty they tell you it's not thei job or problem.Johnathan T.
Tell the customer ever dealtBuford C.
Customer did not leave a comment.Shawn C.
I didn't receive rules and regulations document to my email but I did get it on text message. However, it disappeared shortly after. I would have expected to get an itemized list of my bill to see how final cost was determined and there needs to be a way the customer can call and talk to owner directly without going to store. I don't know why I was charged so much. Only had truck 6hrs, replaced gas with extra, cleaned truck before return. Would be good to have information on how you calculated my total cost. Itemized reciept of total charges need to be sent to costumers for fair and honest practices. I don't and can't refer this business to anyone accurately without full transparency.sharon P.
Customer did not leave a comment.Christine S.
Tried for an hour to pick up equipment. No one was there to get keys from despite location supposedly being open. Honestly the worst experience. Will not be using again.Logan B.
I ordered the twelve blanket bundle with my rental and when I picked it up, there were no blankets available. I was told to drive around to Home Depot or other uhaul locations to find some. Driving around the region looking for blankets while being charged for mileage and fuel is bad business, not to mention the time and stress.Christopher S.
Customer did not leave a comment.Damario D.
I paid for appliance dolly but was only giving a utility dolly bc its all they had,and price wasnt adjusted for it ...the cashier was facetiming family the whole time and wasn't sure how to process it so had to call his boss to get step by step...after i returned it on time to loaction i got it from, i got a call from another store saying my reservation was sent to them for some reason and i was late so i had to call customer services to fix problem to avoid late return fees. Was a very big hassel from start to finish. Would not recommend. Price wise was good just everything else was a headache.Shantia L.
When I picked the truck up and put gas in it, it was pouring gas out all over the ground for some reason, which cost me extra money.. it eventually stopped. The woman told me it was fine and not to worry about it. Having no other trucks in the area for like 50 miles I had no choice but to take that truck tires on the rear of the truck seemed slick not the best U-Haul experience I have had, hopefully U-Haul will make it right on the next truck I rentJacob S.
Customer did not leave a comment.ashten J.
Customer did not leave a comment.natalie S.
Customer did not leave a comment.Elizabeth A.
Great experience!!!Jeannie A.
Even though I called and got a reservation, gave them my info it took 25 minutes to get the trailer. No help offered to lift and set on trailer hitch also added the insurance to the bill and didn't ask if I wanted or explain anything. Equipment was in good shape and worked as needed, no issues there.MARK T.
Customer did not leave a comment.Shandae D.
Customer did not leave a comment.Charles K.
The communication between the person who runs the uhaul side of this business and the customer needs to be better. I rented the uhaul for 1 day and was charged for 2 because of a miscommunication. I was told by the woman behind the counter I had until 9pm the next day to return the truck which wasn't true. I rented the truck at 2:45 pm on Wednesday and returned it at 5 pm the next day.. I would have gotten it back by 2:45 if I would have known. Better luck next time to me I guess.krysta S.
Customer did not leave a comment.Cornelius M.
Customer did not leave a comment.Frank W.
Would be nice to not to have to unload rented blankets and carts and bring inside myself.Perry A W.
Was very surprised that I had to pay a $300 deposit before renting the truck never have had to do that with U-Haul before will not go back to this place againTammy D.
Overcharged was supposed to be 24 and got charged 36 was sent to a location that was closed then moved to this location and overcharged will never use or recommend again. Will leave negative reviewBarry K.
Customer did not leave a comment.Sharon R.
Ordered a cart. It was not in the truck or available at the pickup site. Placed order at one facility but was sent to a different one for pickup. Clerk at time of pickup was rude. Vehicle had water in back of truck. Had to put tarp down to keep items dry. Either the battery or starter is going in vehicle. Had trouble starting numerous times. Clerk at time of vehicle return was wonderful and the ONLY reason for three stars.David R.
Very easy pick up. They asked for my name and handed me the keys !!!Marty P.
Customer did not leave a comment.walter B.
Great experienceThomas W.
The system Uhaul has in place to rent trailers is great. The online experience is good and the app works great (as long as you have a good cell signal). This location is great, the people are helpful and friendly.DAVID R.
Customer did not leave a comment.James T.
Customer did not leave a comment.yazmen M.
Customer did not leave a comment.William G.
Customer did not leave a comment.Tom K.
Customer did not leave a comment.yazmen M.
Units do not appear to be inspected. Had to go through 3 trailers to find one I could use. The 1st trailer did not have a connecting hook on the chain, the 2nd trailer had a visible screw in the tire and the third trailer I did use but the tires were getting close to needing to be replaced.James T.
It's a struggle to get them on the phone. They are very rude when they do answer. They will hang up on you when Inquiring about your issues with returned rental. U-Haul needs a better way of renting.Carla W.
Check the gas gauge and mark it correctlylarry B.
Customer did not leave a comment.lorie T.
One of the break lights/ turn signal not working. Passenger side back. Other than that good experience at pick up and drop off. EasyAmanda M.
Increase the hours of actual customer service. Mobile check out and return doesn't always work and when you are already under a time crunch you don't need delays.Kenneth R.
Customer did not leave a comment.JAMES H.
Store hours opened at 8:00 am. No one showed up until 9:30 am. Customer service on the phone was no help.ALEXANDER L.
Great. All around!!!Fermin P.
Customer did not leave a comment.Alex A.
After picking up and leaving the gas wasnt filled I paid $20 for 20 miles to fill up ....Thomas W.
Customer did not leave a comment.David A.
Explain that the customer needs a copy of their driver's license, front and back.Jeff M.
Customer did not leave a comment.TEOLINDA J.
Customer did not leave a comment.Eric C.
Customer did not leave a comment.jonathan B.
Customer did not leave a comment.Brian M.
Very helpfulSusan J.
Customer did not leave a comment.GREGORY R.
Management very knowledgeable and helpful during our moving experience. Mike OlsonMICHAEL O.
Overall customer serviceBrittany A.
Customer did not leave a comment.Chris G.
I like the lot and ease of drop off.Heather J.
Customer did not leave a comment.manny P.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.JOANNA W.
Customer communicationoliverto M.
I was supposed to pick up trailer at Midgard in Anderson SC. When I got there, I was informed that uHaul was supposed to call me because Midgard didn't have the trailer. UHaul failed to call. After I drove across town, entered the gas station, the attendant handed me a portable phone with a man online. He sent me a text and asked me to send over my DL and then told me to go find a specific trailer. After searching the lot, with no assistance, the trailer wasn't there. I sent him a text message that he didn't respond to. I had to walk into the gas station again and have the attendant call him back and he gave me another trailer. There was no one present to assist with picking the trailer up and placing it on the truck, zero assistance in hooking the trailer up. I was initially supposed to pick up the trailer at 4:30 and at 5:45, I finally had the trailer on the truck. When I got home, the trailer was covered in sand and dirt inside and had to be swept out. Terrible experience. If I have to utilize Liberty Food Mart BP for uHaul pick up again, I will not use UHaul. A compete customer service overhaul should take place there.Kevin B.
The staff was not aware of the process of using the mobile check out check in. They should be aware of something that simple.REZSAUN L.
Customer no service and the worst drop off location ever! Owner initially did not want to accept trailer despite it being the drop off location in the contract. Owner then refused to help unhook trailer, instead stating if I needed help I needed to go to another location. Rude, unprofessional, uncaring, and embarrassment to U-Haul. Franchise should one pulled. I would avoid this location at all costs as you will be disappointed!!David N.