Customer Reviews for Liberty Convenience Store
(U-Haul Neighborhood Dealer)

Rating:

5.0

The young lady that dealt with me getting the truck, was so nice and polite very detail orientated. Made sure that I was in and out. And I just really appreciated her kindness very professional.

Rating:

3.0

The young lady that helped me initially was very helpful and nice!

Rating:

3.0

N/A

Rating:

3.0

First time there, wasn't open even though it was suppose to be. That's ok, since there's a drop box for keys.

Rating:

1.0

Absolutely terrible area to drop off the U-Haul.

Rating:

1.0

Needed to use for 2hours tops! Was told all other U-Haul around were closed, and had to pay for a 15 foot truck since they didn't have a 10 foot one. Paid $136.00 for 2 hours, what a rip off!!

Rating:

1.0

I stood in the Jackson store for 30 minutes waiting for help while no one seemed to be there I called 20+ times while at the store just for someone to come but jonine did I even shouted alittle to see if anyone would respond no one did. The uhaul was also so disappointing we couldn’t even get a dolly and there some nasty cans in the uhaul that I’m pretty sure I got charged for not cleaning up overall I would of rather have paid more with Penske then have gone here with all the extra fees and horrible service.

Rating:

3.0

I dropped this off after hours and did not interact with an actual person.

Rating:

3.0

No comment

Rating:

3.0

The furniture blankets we were given were moldy and damp, with stuff growing in them. They were not wrapped in plastic.

Rating:

2.0

Clean inside the truck cabin and box. Have addl equipment available. Check the drivability of the truck. Front end shakes like tires need to be balanced.

Rating:

5.0

Fast and convenient

Rating:

3.0

It’s a convenient store. But the young lady Tiana was very helpful as she ran the store by herself as well.

Rating:

5.0

The self check-in and out process is a nightmare. We took many photos of the odometer and gas gauge, and none of them would go through. We had to have a store employee check us out from her computer. The check in was not much better. The cost of not using the self check-in is absurd.

Rating:

1.0

Stop your distributors from being devious and petty. Just because I didn't return the truck on time, your distributors got together and rerouted my next Uhaul pick up in the worst part of town. I won't do business in Battle Creek with any Uhaul dealership in the future.

Rating:

1.0

I had to pay extra fees at every step of this process. My payment did not go through at return and pick up despite the money on my account.

Rating:

5.0

Very nice customer service and was right by the old house i use to stay at...thank you

Rating:

3.0

I did not interact with anyone at this location. After hours drop off.

Rating:

4.0

There was a strong smell of Marijuana within the truck. Not something given equipment quick turn around that the location could do about it

Rating:

5.0

Very nice people

Rating:

5.0

I did mobile drop off. It was easy to park and easy to find the drop box.