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Martin M
Customer Reviews for Liberty Convenience Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I will never rent from U-Haul again. I had an issue with the truck door not opening and I did everything that U-Haul directly told me to do and U-Haul is trying to charge me for the door and junk that I rented the truck for. Not right and U-Haul can take me to court and I guarantee I will come out on top.
Randy IThe people were nice, it's just the location was not good.
james cThe drop off location was a bit confusing as it was in a convenience store and there was not sign indicating this is the UHaul return.
Orkideh OEquipment was ok on cleanliness. But dimes and gum wrapper in cup holders. And an open pack of cigarettes with lighter left in truck. Makes wonder how serious they are about cleanliness. Unable to use app. Do to a tire sensor issue. But to have a 20min wait for a U-Haul representative was not a good start to a long day. The Associate at this establishment was very professional and Accommodating.
mike lThe young lady that dealt with me getting the truck, was so nice and polite very detail orientated. Made sure that I was in and out. And I just really appreciated her kindness very professional.
Dolores MThe young lady that helped me initially was very helpful and nice!
Joseph BN/C
Marie TFirst time there, wasn't open even though it was suppose to be. That's ok, since there's a drop box for keys.
jacqueline mAbsolutely terrible area to drop off the U-Haul.
stephine mNeeded to use for 2hours tops! Was told all other U-Haul around were closed, and had to pay for a 15 foot truck since they didn't have a 10 foot one. Paid $136.00 for 2 hours, what a rip off!!
ROBERT DI stood in the Jackson store for 30 minutes waiting for help while no one seemed to be there I called 20+ times while at the store just for someone to come but jonine did I even shouted alittle to see if anyone would respond no one did. The uhaul was also so disappointing we couldn't even get a dolly and there some nasty cans in the uhaul that I'm pretty sure I got charged for not cleaning up overall I would of rather have paid more with Penske then have gone here with all the extra fees and horrible service.
Caleb DI dropped this off after hours and did not interact with an actual person.
Laura kNo comment
Jeff MThe furniture blankets we were given were moldy and damp, with stuff growing in them. They were not wrapped in plastic.
Mary MClean inside the truck cabin and box. Have addl equipment available. Check the drivability of the truck. Front end shakes like tires need to be balanced.
DAVID SFast and convenient
Jason CIt's a convenient store. But the young lady Tiana was very helpful as she ran the store by herself as well.
Kandacerenee JThe self check-in and out process is a nightmare. We took many photos of the odometer and gas gauge, and none of them would go through. We had to have a store employee check us out from her computer. The check in was not much better. The cost of not using the self check-in is absurd.
TERESA LStop your distributors from being devious and petty. Just because I didn't return the truck on time, your distributors got together and rerouted my next Uhaul pick up in the worst part of town. I won't do business in Battle Creek with any Uhaul dealership in the future.
DAN RI had to pay extra fees at every step of this process. My payment did not go through at return and pick up despite the money on my account.
Jessica TVery nice customer service and was right by the old house i use to stay at...thank you
JASMINE JI did not interact with anyone at this location. After hours drop off.
SUSAN CThere was a strong smell of Marijuana within the truck. Not something given equipment quick turn around that the location could do about it
HERBERT BVery nice people
Maria RI did mobile drop off. It was easy to park and easy to find the drop box.
Kelsey F