Comentarios de los clientes para Lewisville One Stop

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Lewisville One Stop

Clasificación general:

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James W.
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El cliente no dejó un comentario.

Shane K.
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El cliente no dejó un comentario.

Lori M.
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El cliente no dejó un comentario.

Lita P.
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The truck was extremely old. I couldn't even move the driver's seat up to safely reach the pedals. I was told if I didn't clean it I would be charged a min of $20 yet there were chips all over the floor from a previous renter. The man I returned the truck to was rude. Not a pleasant moving experience...

Antonio J.
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Nice service

Treva F.
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Agent was in a rush wouldn't let me walk around the truck. When I got to the truck I pointed out some damage and he said do not worry about it..it is covered by your insurance and I would only pay $100.

Steven H.
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El cliente no dejó un comentario.

Joanne M.
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Super nice owner that helped me.

Ramona H.
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NEVER charge more than a month past the rental without FIRST contacting the renter. In this case, I was charged extra mileage for a nominal amount. I had already followed up on this return when Lewisville One Stop was open and all was well. I have NO idea where this mileage charge came from. It was such a small amount that I could have missed it, but I saw the charge on my online bank transactions. How did the return place even have access to my card info to make this charge when uhaul.com tells me that no payment info is on file. THEY SHOULD HAVE CALLED ME!!! The actual return after hours was fine, but this mileage thing was uncool! The rental was 6-20-20 and I was charged 8-1-20.

Fred H.
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El cliente no dejó un comentario.

Brett R.
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The drop off location I was directed to contended they do not accept the type of equipment I had.

Dennis Michael C.
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I disappointed that Uhaul changed my pick up location to further away from my house and then wanted to charge me for the extra miles, but the drop off place credited me back when I complained. The equipment was excellent.

Daniel S.
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El cliente no dejó un comentario.

Jeanie B.
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The hours. If they were expanded that would be better. As far as U-Haul in general the app should allow you to upload photo my photo was taken prior to returning truck and could not be uploaded since keys were already returned. That feature should be added.

Daniel H.
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El cliente no dejó un comentario.

Sulaiman A.
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El cliente no dejó un comentario.

Felicia M.
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El cliente no dejó un comentario.

Barri H.
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Never ever chew out a customer, they will no longer be a customer at your store. Either charge a cleaning fee, or ask the renter to go clean out the uhaul. Never chew there butt!!!! Lost my business and everyone I tell this story too.

Mark R.
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El cliente no dejó un comentario.

David G.
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El cliente no dejó un comentario.

stacy C.
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I had a great experience!! I have found if you use the online check in,it speeds up the check out by 1/2 and it's simple to do!

Todd G.
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Store attendants were very helpful, professional and friendly . Will absolutely use them again!

John B.
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We were really pleased with our experience! A very quick in and out process both picking up and dropping off the vehicle. Very good customer service! I would definitely recommend this location to other people!

April W.
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El cliente no dejó un comentario.

travis H.
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I returned the unit withe the same amount of gas as I got it in. The low life behind the counter charged me for 9 gallons of gas. I drove 15 miles so I put 3 gallons in. He is a scam artist

Norman M.
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Lewisville One Stop is the only place I use because of their attitude and help.

Alek B.
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El cliente no dejó un comentario.

Mark S.
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El cliente no dejó un comentario.

Jodi L.
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Love this place!

Jamie E.
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El cliente no dejó un comentario.

Renee L.
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Poor customer service at this location. We had difficulty with the door raising up and not being able to lower it. Called to request another truck. They said yes. We drove there and they refused to honor their word. As you know, on moving day that is one unneeded stress. Will not use them again.

Kara G.
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The U-Haul service rep here was very kind. He encouraged me to triple check everything next time before completing the contract. I was very fortunate that he believed me and did not charge me for items I didn't have in the first place.

Brent H.
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fast services great and easy

Tim B.
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El cliente no dejó un comentario.

Sarah W.
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Online account access isn't helpful just see the clerk

Mark S.
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Fix your web site. It's too time consuming and awkward and a little frustrating to use. It's better to just show up to rent a truck. It's also time consuming and awkward for your agent. The people at this location are supurb and I've always had great service and great vehicles to rent here.

KIMBERLY S.
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El cliente no dejó un comentario.

Jim D.
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When I was settling the $ amount, I mentioned drove 11 miles and you are charging me for 2.5 gal. That's not reasonable. The man believe owner of store, said it's the computer I can't adjust. He became upset with me because I questioned him. Said I only make $4.00, more than once, I said that's between you and U Haul. Said you will have to call U Haul . I was very disappointed in his conduct. Jim Dhanens

Dennis E.
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El cliente no dejó un comentario.

NORMAN M.
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They did a great job of meeting my nees

NORMAN M.
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Best ever

Mackenzie H.
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This was such a nice and easy experience! We were able to get so much done today and the customer service we received from Mr. Kim is was amazing!

Michael D.
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Nice people

Jennifer B.
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El cliente no dejó un comentario.

Stephanie A.
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El cliente no dejó un comentario.

Joseph M.
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El cliente no dejó un comentario.

Emory H.
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Great experience very helpful

Laurette C.
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Unfortunately I had to wait a little bit here too...but when he arrived he was very friendly and helpful. Might be good to train others to do the uhaul stuff as well.

Dennis G.
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This one of the best places I have rented from.

Maurice H.
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El cliente no dejó un comentario.

Keith G.
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the owner was very nice and helpful. However, it doesn't change the fact that your organization completely screwed me over and I will never do business with you again. You cost me an extra $100 in fuel and a day of my time due to your mistake.

Terry T.
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El cliente no dejó un comentario.

David H.
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Fuel was barely lower than when picked up. Charge was ridiculous.

Michael M.
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Mr. Kim ROCKS! The 15 footer we rented was awesome!

Tiffany S.
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El cliente no dejó un comentario.

George Nancy B.
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El cliente no dejó un comentario.

Donna L.
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El cliente no dejó un comentario.

Alfred J.
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THE MIRROR ON THE PASSENGER SIDE WAS STUCK SO VERY DANGEROUS AS COULD NOT SEE CARS ON THAT SIDE.I DID MENTION IT TO MR. KIM - THE MANAGER/OWNER??

Natasha R.
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El cliente no dejó un comentario.

Annie F.
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El cliente no dejó un comentario.

Cynthia S.
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El cliente no dejó un comentario.

Daniel K.
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El cliente no dejó un comentario.

marlin M.
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Have your equipment in good repair BEFORE you visit it up your next customer.

Terri W.
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Fast and convenient

Dan W.
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El cliente no dejó un comentario.

Gary W.
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El cliente no dejó un comentario.

David C.
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No drama experience.

TIMOTHY S.
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El cliente no dejó un comentario.

Luke K.
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El cliente no dejó un comentario.

Luke K.
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Highly recommended! These guys are awesome! Thank you.

Dean D.
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Attendant did not know how to disconnect the trailer and then had to go back into the store to wait on a customer. I had to figure it out.

Jay N.
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El cliente no dejó un comentario.

Andrea J.
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Very friendly and kind staff!!

Mike S.
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El cliente no dejó un comentario.

andy A.
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Very friendly and efficient

Carol B.
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Renting equipment - Exceptional customer service. Very helpful with instructions and making sure we understood how to properly hook up the trailer. I would highly recommend this location and will use them again for future needs! I'd give them 10 stars if I could! Perfect way to run a business! Very impressed!!!

Rebecca A.
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El cliente no dejó un comentario.

Renay R.
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teach them how to hitch up by crossing the the chains to help cradling the hitch from a possible chance of an accident and tighten the ball. and they had a older dog pet in a store and was not a service dog.

Scott T.
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The owners could barely communicate in very broken English, which I have a hard time understanding thick Asian accents on a good day, but then they didn't know half the words they wanted to use. Upon checkin, they charged me an extra 2 gallons of gas because the "Gas was low", even though I had JUST gotten back from the gas station and filled it to exactly where the needle was when I picked up the truck. I didn't bother niggle-picking over the "3/8" mark on the sheet as there was no mark for "Just under 3/8", but they sure took advantage of that, and charged me.

Michael E.
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El cliente no dejó un comentario.

Jim G.
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El cliente no dejó un comentario.

Vicci T.
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Everything wS perfect

Ronald R.
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El cliente no dejó un comentario.

dave S.
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El cliente no dejó un comentario.

Thomas T.
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El cliente no dejó un comentario.

Tara P.
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El cliente no dejó un comentario.

Nancy S.
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Can't think of a thing that needs changing.

Rebecca A.
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El cliente no dejó un comentario.

Renee L.
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El cliente no dejó un comentario.

Lynn K.
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El cliente no dejó un comentario.

Spencer W.
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Transmission was bad on the first truck. Had to wait an hour to get another one. After getting the second truck loaded up and ready to go, the back door on the second truck broke, and we had to wait another hour to get help. Overall terrible experience

Joan H.
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The truck was clean, worked well and was in great condition!

CRAIG W.
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Great store. Very good equipment, one of the best I've seen. Great people to work with.

Peter V.
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El cliente no dejó un comentario.

Jim B.
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El cliente no dejó un comentario.

Ben B.
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El cliente no dejó un comentario.

Katina W.
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El cliente no dejó un comentario.

Danny H.
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Person assisting me was not as inviting as the one at the pickup location in Yakima, WA. However, I had no issues as the trailer I rented was clean inside. In and out very quickly.

Steve V.
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El cliente no dejó un comentario.

Steve V.
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El cliente no dejó un comentario.

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