Great people at Lewisburg Builders Supply. Always very helpful and friendly.
Dennis S
Customer Reviews for Lewisburg Builders Supply Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you!
William AHard times at checkin with people waiting to help load. This was because of a cray company policy about Driver Licenses. Delayed my departure by almost an hour and left folks waiting in tge rain. Online service interactions seem to be this way far to often. I made numerous calls prior to pickbup to prevent this and no one at cirpoate informed me of this idiotic policy!
David HThis facility didn't have any signage reference indicating their drop off area. That would have directed me there instead of having to park and walk into the facility only to be asked to drive to another area.
Randy TThis was a wonderful experience! The staff at Lewisburg Builders were professional, pleasant and knowledgeable. We heard negative things about another local supplier and chose Lewisburg Builders because we know them and their reputation excels. We will definitely pass the good word! Thank you everyone!
Arthur BNo idea why I couldn’t get the option to park it 13 miles closer. Even had to pay for 10 extra miles because of this. Stupid
Peter CThe check in/out process is very slow and cumbersome. The UHAUL software or the stores computer seems "buggy". I'd like to be able to do my reservation online and spend less than 5 minutes in the store to pick up or return the equipment. Process needs streamlined.
Solomon SThe app for self pickup is not user friendly at all. It took 45 minutes to pick up the truck and to drop off the truck if the app was used. This was not a location pick up problem but a Uhaul company problem. The process to rent a vehicle needs to be more user friendly as I wasted most of the time I was to have the Uhaul with trying to use the app to pick it up.
Aimee HEverything was good the people to work with the equipment can't think of anything you could do better
harry WEverything was good, but I have a complaint/concerns about your new 5x8 cargo trailers with the ramp. I previously rented one of your new trailers. It's a good idea to put anti-skid material on the ramp, but it was only half engineered. It's great when it's dry out, but when it rains, it's like a sheet of ice. I went on my ass instantly. I ended up stepping into the trailer by way of one of the back corners. Fortunately, I didn't break anything. You need to re-evaluate this anti-skid material & use the type that is used in bathtubs & shower units. Your current anti-skid material is going to get you a lot of injury lawsuits if you don't.
ED KNothing. Excellent service. Professional personnel. Clean equipment.
Julia H1st. Was at the location @9:30 was trying to long in and get the rental going. The Uhaul app quit working. Numerous phone calls to Uhaul and to the 24/7 truck share place. Was hung up on at least 5 times so about 2 hours later. Finally got someone from 24/7 truck share to give me the code to get the keys. Also reserved 2 furniture Dollie’s only to receive 1.
Tonya BNothing
Craig MMuddy gravel lot and no personnel Shoes got all muddy Tracked mud into truck to take pics No garbage can to put trash from truck but expect it clean or a $25 charge
thomas pPick up was easy.
Lee AA+ for a friendly efficient pick up and drop off. The cargo van we rented was ready, clean and in great shape. Overall, a very positive experience.
Thomas MPick up and drop off went very well with no waiting. Service provided was very customer friendly
Richard WVery friendly and professional people at Lewisburg Building Supply!!
CLARK SThe folks at Lewisburg Builder Supply were friendly and very helpful!
Richard KExcellent service. So happy they had a truck available.
Jeff WI rented one of the newest 5'x8' enclosed trailers with the ramp door. It was raining that day. Not only did the front of the trailer leak, the anti-skid material that you have the ramp treated with does NOT work in wet weather. It's like a sheet of Ice. This poses a dangerous condition that will definitely cause injury lawsuits. I was lucky. I didn't break any bones, but I have some bruises from when I fell. Maybe you should rethink your anti-skid material. They make it for showers & bath tubs. You need something that produces results like this stuff does.
ED KThe virtual pick-up just wasn't working. The time I set wouldn't allow the site to work, the photo feature wasn't working, I couldn't enter my birth year correctly, and then the server crashed. What should be a 5 minute process took over an hour. Ironically the link to provide feedback yesterday wasn't working either.
Gordon DI'll definitely use Lewisburg Builder Supply if I need U-Haul in the future cand I'll refer all my friends to them as well ...super friendly easy to deal with...quick and pleasant
Teresa SThe rubber handles were broken when I got it, and I know that my friend got one that we used for 4 days and got an amount back for not using it for the full 7, I only used mine for 2 and got nothing back, and it took you this long to even reach out to me? If was may when I rented it
Darren EPick up truck with a full tank of gas.
Dane SNone
Brad DWonderful, inexpensive way to take extra family on vacation to designated area. Would definitely use this service again. All uhaul staff very helpful with any arrangements. Great experience. Thank you.
Sue SNo problems
Debbie GSuper nice people Everyone goes out of their way to help you!
Bruce MEasy getting in with the big truck we rented. Everybody was polite and helpful.
Janice PVery good customer service experience. Helpful and welcoming facility.
Gerald KEmployee was very caring and helpful and made for a very smooth transaction.
ruth wI had a short notice rental that I reserved on line. I got to the facility and realized the height of the trailer was not high enough for what I needed. They allowed me to change out the trailer and get on my way while they updated my paperwork. I finished early with the trailer and used only one of my registered two days. They ended up charging me for only one of the days. This team is extremely professional. I would recommend them. I will continue to use this facility when I have needs in the future for both work & personal use. Job well done!
Kevin Wall good
Andrew GNice place to drop off, easy.
David WThey didn’t have a dolly like I ordered I had to go to a whole other location for the dolly. My pick up was at 9 am and was there on time, and didn’t leave the facility till an hour and half after
Jonathan GGreat and friendly
Bobbi jFor real... Everything!!! Customer service, communication, contractors that actually open on time to fulfill a reservation.
michelle wThe key would not unlock the doors so my purse was locked in for 30 minutes until we were finally able to open the passenger side up and crawl over to unlock driver side.
Lenore DFast and friendly
Steven Tdont park the trailers in the mud!
Jon KGreat people. Very helpful and professional
Kevin WWe had to turn in the first truck because it was not running smoothly and it was very dirty. The second truck was great.
Julee BWe had to sweep out the cargo trailer before we loaded from a good bit of broken material from previous user. I did not look at the inside before taking the trailer. Just did an outside walk around.
Wynn KEverything was fine.
Robert GPersonalized service and proactive problem solving. Excellent experience with the people. Thank you.
Carl MI only needed a 10 foot but they didn’t have any so I had to get a 20 foot.
James Z