Customer Reviews for Level Park Hardware Inc
(U-Haul Neighborhood Dealer)

539 reviews

3144 Michigan Ave W   Battle Creek, MI 49037
(E of Custer Dr)

(269) 969-3851

Office Hours

  • Mon-Thur: 9 am–5:30 pm
  • Fri: 8:30 am–5 pm
  • Sat: 8:30 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(269) 969-3851

3144 Michigan Ave W
Battle Creek, MI 49037
(E of Custer Dr)

Services at this Location:

Office Hours

  • Mon-Thur: 9 am–5:30 pm
  • Fri: 8:30 am–5 pm
  • Sat: 8:30 am–3 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Thank you

Daniel Abercrombie 
Rating:
5.0

Renting the equipment was smooth and easy

David Bell 
Rating:
5.0

Barry at Level Park is incredible to deal with - very helpful and the experience was great! I would definitely recommend using Level Park Hardware for any future rentals.

Mike Wagner 
Rating:
5.0

The gentlemen who worked there, I’ve rented from before and is always so helpful, prompt and polite. Always gets me in and out as fast as possible. Zero complaints. The truck I rented had issue(s) I believe with the front end end feeling sloppy/worn out and felt unsafe to drive. This is not the location it was dropped off at, fault. They don’t test drive so they wouldn’t really know. I thought it was the road but traveled 30-40 miles and did not change. The truck cab also smelled like it had been smoked in. I would not rent that truck out again to anyone until the steering/front suspension is serviced. I was very limited on time due to a close relative passing and funeral was that morning. I took off work to rent truck to pick up doors for home we are building and on very limited amount of time. Otherwise, if I had known the truck was not safe to drive, I would have rented a different one

William Burns 
Rating:
4.0

Keep doing what you're doing.

WILLIAM EUGENE VANVOORST 
Rating:
4.0

Customer did not leave a comment.

JoDee M Higgs 
Rating:
5.0

Customer did not leave a comment.

TONI MICHELLE ARDIS 
Rating:
5.0

Customer did not leave a comment.

nakisha newton 
Rating:
5.0

Recommend this location.

William Wright 
Rating:
5.0

Customer did not leave a comment.

Bryan Bradley 
Rating:
5.0

Nice guy who was there who owned the business was able to assist me, as no one through the uhaul app or on the phone was able to direct me as to what i needed to do for a pickup of a vehicle

Benjamin Rieger 
Rating:
5.0

Customer did not leave a comment.

CHARLES KELLEY 
Rating:
5.0

Customer did not leave a comment.

Don Oman 
Rating:
5.0

Customer did not leave a comment.

KELBY KARL MATTHEWS 
Rating:
2.0

Truck wasn’t cleaned

Izaak Bennett 
Rating:
5.0

This was the first time I’ve ever rented a U-Haul. the gentleman was extremely helpful very friendly went over everything with me made me feel comfortable had no problems whatsoever highly recommend this location

Cindy Neering 
Rating:
5.0

The staff were friendly and helpful. Equipment was well maintained and organized. Great location

Adolph Santini 
Rating:
1.0

Provide the equipment I requested.

Duwayne Walker 
Rating:
5.0

Customer did not leave a comment.

Richard Smith 
Rating:
5.0

Customer did not leave a comment.

Barry Beamish 
Rating:
4.0

Customer did not leave a comment.

Robin Barrett 
Rating:
5.0

Fix your app, it took over 40 minutes to check out.

Neil Smith 
Rating:
5.0

Customer did not leave a comment.

ARVIL DEE JONES 
Rating:
5.0

Easy rental. The motorcycle trailer is really nice.

Mark Ehle 
Rating:
2.0

Customer did not leave a comment.

Lara Burris 
Rating:
5.0

Customer did not leave a comment.

Dominic Adkins 
Rating:
5.0

Customer did not leave a comment.

Gloria Taft 
Rating:
4.0

I moved with only one box. Not 2. Just wanted to make sure I will only be charged for one.

Steve Vanorder 
Rating:
5.0

Customer did not leave a comment.

Peter Londeau 
Rating:
5.0

Customer did not leave a comment.

Jo Wolbers 
Rating:
5.0

Customer did not leave a comment.

Liam Breen 
Rating:
5.0

Customer did not leave a comment.

Alecia Twiss 
Rating:
1.0

Fix equipment. Trailer had NO jack. And shook the whole time. Improper wheel alignment.

Eric Roop 
Rating:
5.0

Everything was seamless - thank you for your attention to detail.

Joyce Feraco 
Rating:
4.0

Customer did not leave a comment.

alvin Johnson 
Rating:
5.0

Customer did not leave a comment.

KAILEEN HORROCKS 
Rating:
3.0

Customer did not leave a comment.

Lorie Stock 
Rating:
5.0

Cool shop good people

Lenzy Marsillett 
Rating:
3.0

Customer did not leave a comment.

JAELEN DAQUAN CANALES 
Rating:
5.0

They were VERY helpful, professional, courteous and kind. Thank you very much!!!

Mitchell Green 
Rating:
4.0

Customer did not leave a comment.

Nick Nelson 
Rating:
3.0

The Uhaul I rented was super slow. I believe it was the left headlight that was out in the truck as well. I also did not get my quoted price. I had to pay almost 50 dollars more than what I was quoted. I have not received the difference back either. I will not rent a Uhaul again. Was not worth it for the price.

Casey May 
Rating:
5.0

Customer did not leave a comment.

Steven Edwards 
Rating:
5.0

Everyone was very helpful and polite

brian doest 
Rating:
5.0

On Line system is difficult to use

MICHAEL JOHN MCCARTHY 
Rating:
5.0

Customer did not leave a comment.

GEORGE HENRY DORR 
Rating:
4.0

Customer did not leave a comment.

Daniel Dodge 
Rating:
5.0

Quick, easy, and hassle free!

JONATHAN ANDREW DENNIS 
Rating:
5.0

Customer did not leave a comment.

Michael Gogel 
Rating:
5.0

Customer did not leave a comment.

MARK RICHARD SMITH 
Rating:
5.0

Customer did not leave a comment.

Melanie Christiansen 
Rating:
5.0

Customer did not leave a comment.

TINA MARIE BROMLEY 
Rating:
5.0

Customer did not leave a comment.

CATHRINE LOUEAS COOK-BALCH 
Rating:
5.0

Excellent rental location.

KEVIN LEE DEZOTELL 
Rating:
5.0

Customer did not leave a comment.

DUSTIN LOUIIS BLACK 
Rating:
5.0

Customer did not leave a comment.

James Ackley 
Rating:
5.0

Customer support at this location is excellent!

Matthew Loveland 
Rating:
1.0

Customer did not leave a comment.

JOSH MARKOFSKI 
Rating:
5.0

The trailer was pretty hard to get to, and I ran over some things on the ground when I left. Sorry about that, but really - they should not have been there anyway. There was just no room to maneuver.

MARK WILLIAM EHLE 
Rating:
5.0

Customer did not leave a comment.

Ray Lasich 
Rating:
5.0

Customer did not leave a comment.

CAROLYN HAZEL MILLS 
Rating:
5.0

Long time customer.

MICHAEL LLOYD WILLS 
Rating:
5.0

Customer did not leave a comment.

mike rakow 
Rating:
5.0

Very friendly and helpful group!

MATTHEW ALLAN LOVELAND 
Rating:
5.0

Great People at level park hardware.

STEPHEN GITAU KARANJA 
Rating:
5.0

Customer did not leave a comment.

COREY BENJAMIN MINGERINK 
Rating:
5.0

Excellent service!!!

BARBARA JEAN JESKE 
Rating:
5.0

Level Park Hardware is great! They have everything! And always an answer if u have a question. U-haul is also a great service! Thanks guys! Everyone should shop here!!!

Karen OBrien 
Rating:
5.0

Customer did not leave a comment.

JERRY DEAN ALLERDING 
Rating:
5.0

Very happy with the service from this location.

DAVID ALAN FORCE 
Rating:
5.0

Awesome staff. Easy check in.

MARJORIE ALAINE BEAMISH 
Rating:
5.0

Awesome location. Got me checked in quickly. Very friendly.

BARRY RONALD BEAMISH 
Rating:
5.0

Customer did not leave a comment.

Henrymichael Valkema 
Rating:
4.0

Well I had payment issues. They charged me twice to use the U-Haul. I still haven’t received half my payment back but aside from that everything was good.

Tara Howard 
Rating:
5.0

level park hardware did an outstanding job of providing me with the truck I needed. the reservation was made quickly and the truck was ready to go when I arrived. should I need to rent from this facility again, there would be no hesitation on my part.

EDMOND ANDRE LAFRANCE 
Rating:
5.0

Great place to rent a U haul from. I've rented in the past as well with excellent service each time.

ANTHONYBURTON MURDOCK 
Rating:
3.0

Customer did not leave a comment.

Chase Wilkins 
Rating:
5.0

They were excellent. The accommodating me on a Holiday when they were closed. Excellent service.

Paul Clark 
Rating:
1.0

I will not recommend that anyone patronize Uhaul due to the truly awful experience I had.

Ian Smith 
Rating:
5.0

Such a pleasure to do business with this facility. Excellent customer service. Your product is well represented with this company.

Charter Township Bedford 
Rating:
5.0

Customer did not leave a comment.

TONY MARTIN JOOSTBERNS 
Rating:
4.0

Customer did not leave a comment.

TRACY DAE PARK 
Rating:
5.0

Very nice customer service by all the staff and friendly people to provide assistance!

JOEL WILLIAM COOPER 
Rating:
5.0

Customer did not leave a comment.

PATRICK TODD COUCH 
Rating:
5.0

All is wonderful. Level Park Hardware is always clean, helpful & pleasant. Will always go there!

Jerry edward Obrien 
Rating:
5.0

Customer did not leave a comment.

Paul Sammons 
Rating:
5.0

Customer did not leave a comment.

Krisha Akerman 
Rating:
5.0

Customer did not leave a comment.

MARY T GUSTAS 
Rating:
5.0

Only problem I had was I did the online preregistration to ovoid going through any other paperwork and to avoid being in building longer than needed and to avoid being around people that may have a imaginary virus “Covid- Carona” yet I still had to go in and be asked tons of questions I had already answered during preregistration Other than that they were great people it’s just your system needs improved

Dale Morales 
Rating:
5.0

Customer did not leave a comment.

Marc Rasnake 
Rating:
5.0

This location goes above and beyond to make the customer experience the best possible experience ever! I would go there to rent a uhall even if I had to drive 50 miles to get there! Best experience I have ever had with renting a uhall ever!!

Melody Carr 
Rating:
5.0

Customer did not leave a comment.

Robin Ryan 
Rating:
5.0

Customer did not leave a comment.

Paul Clark 
Rating:
2.0

The first uhaul we picked up had issues with the steering to the point where it was difficult to keep it in the lane and then a check engine light came on while we were driving it. After we loaded everything up, we had trouble getting it to start. When it did start, it wouldn't shift gears until it was over 5000 rpms. The next morning I called the location and explained the situation and that we would like to trade it in for another one. I told them I would be there in a couple hours. When I got there, I waited my turn in line and when they asked me what I needed, I said I had called earlier and needed to get a different uhaul. The guy I spoke with was standing there and he said they were very busy and I would just have to wait. When he finally got around to taking care of me, I mentioned that I had not replaced the gas because I was afraid if I turned it off at a gas station it wouldn't start back up. He said, I would just be charged for it. The rate for that is $4.75 a gallon. I told him I didn't think I should pay a penalty because of problems with their equipment. His responsive was dismissive at best as he walked out the door. It was, "We have had this equipment for two years and never had a problem before." The implication was that somehow it was my fault. He never apologized for the inconvenience or the wait. It took us over 45 minutes to get out of there. That was time we really didn't have to spare while we were trying to move. The second truck had none of the issues that we experienced with the first so there was clearly something wrong with the first truck. Finally, in a complete disregard for public health, more than half the workers were not wearing masks. Overall, it was a terrible experience and I would not recommend this location.

Amy McNee 
Rating:
5.0

My experience was great. But I did want to suggest that the truck I rented have its transmission fluid check just because going from first to second was kind of rough.

Debra Sykes 
Rating:
5.0

Customer did not leave a comment.

Gary Kane 
Rating:
5.0

Customer did not leave a comment.

Kenneth Smokoska 
Rating:
5.0

Customer did not leave a comment.

Marcia Chandler 
Rating:
5.0

Well handled..great people

Jeffrey Gibson 
Rating:
3.0

Everything went well except at the time of delivery of the trailer. It was parked in the mud and it was dirty. I asked about a walk around to note damage and the attendant said there was an online check process. When I viewed the photo it was nothing like the one I picked up so I spent about 15 minutes logging a bunch of pictures of obvious damage. This made me concerned about check-in at the other end where I was dropping off.

Paul Richmond 
Rating:
5.0

Staff was amazing.

Chantel Lanham  |  Overall Experience 
Rating:
3.0

I did not actually see the facility at Level Park Hardware.

Privacy Request  |  First Impressions 
Rating:
5.0

Level Park Hardware went out of their way to make it easy for us and make sure all was right. He was a godsend at a challenging time. I would suggest this route to others.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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