Customer Reviews for Letendres Supply LLC
(U-Haul Neighborhood Dealer)

990 reviews

64 Main St   Spencer, MA 01562

(508) 885-3242

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(508) 885-3242

64 Main St
Spencer, MA 01562

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very nice woman called me and gave me extra time to drop off!

Brent Lavoie 
Rating:
3.0

Everything was ready and good to go.

Robert Paradise 
Rating:
5.0

Truck smelled like cow crap. Had what I hope was mud all over the floor walls and windows in the back.

Paul Harvey 
Rating:
5.0

Customer did not leave a comment.

David Best 
Rating:
5.0

Always friendly and professional, great place.

David Ploskonka 
Rating:
5.0

They are the best around! always a pleasure to work with! Appleblossoms Flowers gift & More

appleblossom florist 
Rating:
5.0

Customer did not leave a comment.

Stephen Woods 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Arsenault 
Rating:
5.0

Keep doing what your doing, amazing customer service!

Jamie Logan 
Rating:
4.0

Customer did not leave a comment.

John Rivers 
Rating:
4.0

Customer did not leave a comment.

Richard Eckhardt 
Rating:
5.0

such nice people!!

Mechelle Schiavone 
Rating:
5.0

The ap on my phone would not work when I went to return truck but called customer service to let them know They said site would manually do return next day when open

michelle metcalf 
Rating:
5.0

Terry and her husband plus run a true mom and pop business there. It was probably the best rental experience I’ve had. Thank you to them both plus George 🐶 !!

ELIZABETH CROUSE 
Rating:
5.0

Great customer service, friendly and accommodating.

Melissa Mattei 
Rating:
5.0

Customer did not leave a comment.

Daniel Bonnette 
Rating:
5.0

Customer did not leave a comment.

Bob Berglund 
Rating:
5.0

Very friendly. Nice people. Quick and convenient

Jonathan Stone 
Rating:
5.0

Customer did not leave a comment.

Michael Zalansky 
Rating:
5.0

Customer did not leave a comment.

elena ion 
Rating:
4.0

The vehicle was clean, but not well maintained; there is something wrong with the alignment, or there’s something wrong with the tires. (You should change your survey and should not ask compound questions like that.) The people who run the location in Spencer are very nice and very helpful. A breath of fresh air. Your company’s return procedure is ridiculously time consuming. Finally, the amount you charge per mile is absurd. $500 just to drive up to Southern New Hampshire and back? Ridiculous.

Terence McGinty 
Rating:
5.0

Everything was perfect. Thanks for Great Service

Marc Kokansky 
Rating:
4.0

Customer did not leave a comment.

Diane Hare 
Rating:
4.0

Interior of vehicle was dirty especially the middle console and dash was dusty. This location is usually good and vehicles are mostly clean so I believe that this was an 1 of 10 experience because every other time I rented from there, vehicles were in great shape and clean.

Jonathan Stone 
Rating:
5.0

Customer did not leave a comment.

Thomas Potvin 
Rating:
5.0

I don't see any improvement possible ! They are awesome people to do business with !!

Kevin Guntor 
Rating:
5.0

I was very pleased with every aspect of service at Letendres'. They were able to accommodate our move which required rental of a large truck for three days. Great service!

paul metcalf 
Rating:
5.0

Customer did not leave a comment.

william Sanclemente 
Rating:
5.0

YOUR APP, WEBSITE, AND CHECK IN PROCESS ARE MISERABLE.

Gabrielle Bakerlis 
Rating:
5.0

The owner was amazing to deal with and very sweet. We had a few potential snags in our move and she did everything she could to help! Highly recommended!

Matthew Kilcoyne 
Rating:
4.0

Customer did not leave a comment.

Cheryl Cooney 
Rating:
5.0

The guys sent from Turbo movers were phenomenal. On the day I planned to move, my brother was in an accident at 2 am that day and hospitalized. My family went to be by his side. As usual, plans fall through with moving help. So I had no choice but to find help at 6 am that same day. I went to uhaul.com. Looked for a company to help me move that day. Turbo Movers sent me two guys to help that day. They went above and beyond support. We were able to get everything of mine moved into my place in less time than I booked them for. Thank you Uhaul and Turbo Movers for the support. Also, my brother is home now, recovering.

Breanna Soutra 
Rating:
1.0

The woman at Letenders is rude and not customer friendly. We were charged for the dolly which we never used. We filled the gas tank yet it was only at 7/8 she won’t refund us. Didn’t inform us NOT to go past 7/8. The app gave us major trouble. It took an hour just to access the keys to pickup the truck. Overall horrible experience with U-Haul and this location.

Mark russo 
Rating:
4.0

Customer did not leave a comment.

Cheryl Cooney 
Rating:
4.0

Kind and courteous.Very thorough on the process in which I have never done before and that was very appreciated. Thanks!!

chris hubacz 
Rating:
3.0

Customer did not leave a comment.

Maryjane Eckhardt 
Rating:
5.0

The owners are very friendly and helpful will definitely rent from there again.

David Ploskonka 
Rating:
5.0

Service was excellent... nothing needed!

john martin 
Rating:
5.0

Friendly service, great experience. I am a repeat customer, and will come back again for future rental needs.

MARY JANE PERKINS 
Rating:
4.0

Customer did not leave a comment.

Diane Hare 
Rating:
5.0

Customer did not leave a comment.

howard Barrell 
Rating:
5.0

Everything was met to my expectations and the people I rented from where very nice and understanding. I will do business with them again.

Daniel Orzol 
Rating:
5.0

Customer did not leave a comment.

mark leahy 
Rating:
5.0

Customer did not leave a comment.

James Wood 
Rating:
5.0

Discounts for repeat customers

JOEL HARRIS 
Rating:
5.0

Customer did not leave a comment.

CRAIG WILLINGHAM 
Rating:
1.0

Customer did not leave a comment.

SAMANTHA MCCONNELL 
Rating:
5.0

Very Friendly people my favor place to Rental when needed

Blanca Rivera 
Rating:
5.0

The mobile return process is good and all but not when it’s pouring rain and you have to take pics. My phone broke from getting too wet 🙁

Daniele Graham 
Rating:
5.0

The van was spotless and odor free. Thank you for that it makes a difference. Entire transaction from start to finish was EXCELLENT.

alison Nadell 
Rating:
5.0

They are great! The vans are always kept up, clean and ready when they say they would be! Thank you guys! Appleblossoms

appleblossom florist 
Rating:
5.0

Owners were friendly and helpful. Will use them again.

john martin 
Rating:
5.0

Customer did not leave a comment.

John Stranieri 
Rating:
5.0

Customer did not leave a comment.

BAAYE-TANNE FEVENS 
Rating:
5.0

If you have a big truck gas up before going to return it's a small parking lot and gas station is on same side of the road and it's hard to turn around close by

Heather Barham 
Rating:
5.0

Customer did not leave a comment.

Jessica Douglas 
Rating:
5.0

My storage space rental at Letendre’s surpassed my expectations in every way. The staff went out of their way to be helpful. Thank you for a great experience!

bridgette bachand  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yigong Wang 
Rating:
4.0

Customer did not leave a comment.

Jonathan Stone 
Rating:
5.0

All was great, I have used Letendre in Spencer MA before, and couldn’t be happier with location, and service! Best U-Haul location in Central MA!

Mia Haringstad-Malone 
Rating:
5.0

The independent storage facility owners were amazing and fantastic in Spencer MA and White river junction, VT. Went above and beyond and they deserve the most money from the uhaul services they provide. UHAUL itself as a company was terrible and could care less about my issues and I would never recommend UHAUL as a mover again. I’ll never use UHAUL again because They never helped me and dumped all my issues onto the independent storage providers and blamed them for everything. I wasted so Much money on pointless issues.

Timothy McCormick 
Rating:
5.0

Customer did not leave a comment.

Bob Berglund 
Rating:
5.0

Customer did not leave a comment.

Stephen Piechota 
Rating:
5.0

Everything was well organized and extremely helpful

John Stranieri 
Rating:
5.0

Always a pleasure doing business at this location.

William Gallant 
Rating:
5.0

Very helpful personnel

Annie Layden 
Rating:
5.0

The location is great, plenty of trucks to choose from and they’re all in good condition and the people are super friendly. My issue is with the self check in and return. It was such a hassle to check in and get the truck. Approximately 20 minutes of waiting to be “approved”. Taking pictures of this and that, waiting for responses, not knowing whether someone will be getting back to me or not. Returning was similar with having to take photos and proving where you are via photos, even though they have your location. I know it sounds like I’m doing a lot of complaining but I probably wouldn’t go this route again. I’d rather deal with a person and know all the details up front.

Justin Robbins 
Rating:
5.0

Nothing

john prunier 
Rating:
5.0

Customer did not leave a comment.

Bryant Turner 
Rating:
5.0

Loved this location I use it every time the owners are amazing and kind people

JACKILYN MELANSON 
Rating:
5.0

Terry in the office was very helpful and the Van we rented only had 2400 miles, we were not expecting something so new, nice surprise😀

Darcey Porter 
Rating:
5.0

Nothing the customer service was amazing and the vehicle was very clean and was easily accessible for pick up and drop out

Jackilyn Melanson 
Rating:
5.0

Letendres Supply is excellent to work with for both storage and UHaul rental. Really appreciate their support during my recent move. Thankk you!

Steven Tyler  |  Overall Experience 
Rating:
5.0

Excellent people and friendly !

Blanca Rivera 
Rating:
5.0

Customer did not leave a comment.

mike williams 
Rating:
5.0

I recommend them highly. Great people.

Scott Peterson 
Rating:
5.0

The people who work there are amazing..I felt like I was dealing with great family members...

James Ricks 
Rating:
3.0

Customer did not leave a comment.

Ryan Kline 
Rating:
5.0

Very easy to use, I would recommend the uhaul motorcycle trailer.

William Gallant 
Rating:
5.0

Wonderful experience with this facility!

John Kalinowski  |  Overall Experience 
Rating:
5.0

Fix the 24/7 check in Far too many questions to check in the van

Jonathan Driscoll 
Rating:
5.0

Customer did not leave a comment.

Erik Stenquist 
Rating:
5.0

Great family oriented place. Very happy with them.

chris doherty 
Rating:
5.0

Very helpful and professional highly recommended pick up location 10

steve bryant 
Rating:
5.0

Have a small pickup truck in your fleet.

Michael Manning 
Rating:
5.0

Customer did not leave a comment.

Kathy Martin 
Rating:
5.0

Customer did not leave a comment.

Jesse Castillo 
Rating:
5.0

Only hiccup I had was it would have been nice if the cargo light in the back worked. It was hard to unload in the dark, we had to buy a flashlight.

Virginia soto 
Rating:
5.0

Customer did not leave a comment.

tabitha macneil 
Rating:
5.0

Customer did not leave a comment.

Matthew Smith 
Rating:
1.0

When I picked truck up it Was very dirty in back of truck, blankets all over and two gatorades and cigarette butts. The trucks windshield was very dirty inside and made it hard to see when it got dark. The truck kept hesitating while giving it gas, then after I loaded it and was driving check engine light came on and it Said I drove 10 more miles then I actually drove..

Melissa Whitman 
Rating:
5.0

There was no switch for the dome lights which was inconvenient but not terrible.

Baaye Fevens 
Rating:
5.0

Excellant customer service.

PETER MCKEARNEY 
Rating:
5.0

The check-in phone app was a horror show. Terry from Letendres had to keep an eye on our process. When she saw we were having a lot of trouble, she called my cell and checked us in herself. Thank goodness for Terry!!

Lisa Tugal 
Rating:
5.0

Customer did not leave a comment.

eduardo cabello 
Rating:
5.0

Customer did not leave a comment.

Baaye Fevens 
Rating:
5.0

The facility is climate controlled and very secure. The staff are are extremely friendly and I would not not hesitate to recomment Letendre's to anyone looking for a storage facility in central MA.

PAUL BOHAN BRODERICK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Inwood 
Rating:
5.0

Ty so much

john prunier 
Rating:
5.0

Terry is great! Thanks for an awesome experience!

Douglas Kirkpatrick 
Rating:
5.0

Do not charge for service after boxes are unloaded at residence.

Dan Kopanski 
Rating:
5.0

Customer did not leave a comment.

Hayder AlBadri 
Rating:
5.0

It was a very pleasant experience.

michael manning 
Rating:
5.0

Customer did not leave a comment.

Paul Ramn 
Rating:
5.0

Customer did not leave a comment.

George O'Mara  |  Overall Experience 
Rating:
5.0

Great people. So helpful. Made the process quick and easy. Very easy to unload the truck to bring everything in. Definitely recommend this facility.

Heather Gordon  |  Reservation 
Rating:
3.0

The owners were very nice people and helpful. But it is very old the building and it smells. Not their fault. We were lucky to get that, there was nothing available in any area around us to rent.

SHARON KELLY  |  Overall Experience 
Rating:
1.0

Lady was rude. Cancelled storage unit before moving in.

Joshua LaCasse  |  Reservation 
Rating:
2.0

Location is a dump! stuff and old furniture all over hard to access units safely loading dock should be cleared out for safe move in, but owners are very friendly considerate.

Privacy Request  |  First Impressions 
Rating:
3.0

Customer service at the facility is excellent! Storage conditions are musty and difficult to load/unload

Privacy Request  |  First Impressions 
Rating:
3.0

Needed truck extra day, but trucked had been reserved, gave us tight schedule to unload. Lady offered to meet early, but truck shouldn`t have rented before returned.

Privacy Request  |  First Impressions 
Rating:
5.0

The facility is clean, well maintained, and offers atmosphere control. The staff is helpful and friendly.

PAUL BOHAN BRODERICK  |  First Impressions 
No reviews have been submitted for this location.

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