Customer Reviews for Leonard Tire
(U-Haul Neighborhood Dealer)

827 reviews

2300 Eubank NE   Albuquerque, NM 87112
(& Menaul)

(505) 323-5262

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 5/18/2024: Closed
  • 5/25/2024: Closed

Services at this Location:

Contact Us

(505) 323-5262

2300 Eubank NE
Albuquerque, NM 87112
(& Menaul)

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 5/18/2024: Closed
  • 5/25/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

SUE KILP 
Rating:
5.0

Customer did not leave a comment.

Sara daniels 
Rating:
4.0

I received the best friendly and Curtis experience. The only problem was the truck I was supposed to get they couldn't find the keys to it. But I was able to get alternate vehicle that worked for my needs. Over all was an easy nice experience. Would definitely recommend this business to others.

Denise Schneider 
Rating:
5.0

Customer did not leave a comment.

Paul Donahue 
Rating:
5.0

Brand New Truck. Drove very nicely and towed a large trailer with no trouble. Speed 55 is the most fuel efficient but on roads where the limit is 75 and truck do 80, it is hard to stay between the lines.... Have a coffee before leaving.

JOHN GOCEK 
Rating:
5.0

Although these vehicles are used by multiple people for various purposes, they still should be cleaned and sanitized thoroughly to avoid other catching influenza or any other contagious illness. The vehicle was not clean. Otherwise, it served it's purpose and the staff were polite and accommodating.

David Benallie 
Rating:
5.0

Customer did not leave a comment.

Yolanda Hernandez 
Rating:
5.0

Customer did not leave a comment.

GREGORY Franklin 
Rating:
5.0

Customer did not leave a comment.

ISAAC MARQUEZ 
Rating:
4.0

Customer did not leave a comment.

Robert Stephenson 
Rating:
5.0

Only thing I had some trouble with was my return. It has nothing at all to do with the location. The uhaul rental site i checked for an actual customer service check in versus self pickup through the phone. The locations actually closed on the weekends. The gentlement came in to get me the paperwork and the truck which was great, but the uhaul site should have filtered out that the business wasnt open. When i clicked on other locations and wanted to check out with am actual person it told me to look for a different location because they were closed. I just felt bad the employee came in on a dsy off but i am so thankful he did and i was able to get the truck because i would have been really upset if id reserved it and than it be closed and me not able to get it. The other thing again not the businesses issue is with them being closed I won't get my final bill until they are open and can inspect the truck and confirm mileage, gas, and cleanliness. Thats not the end of the world but I'm not a patient person. The business and owner were amazing and helpful and he was quick and had me on my way asap.

VICTORIA RUBI 
Rating:
3.0

Customer did not leave a comment.

Luke Reynolds 
Rating:
5.0

Great friendly customer service, the rental and return process was seamless!!

RON DELCOURT 
Rating:
4.0

Dropped off after hours and it went well parking lot had plenty of lighting

Stephen White 
Rating:
5.0

Despite my issues at a few other locations in the area, Nel and the other gentlemen at Leonard's Tire provided good service and made me feel safe. Despite the notations on file by corporate, the manager approved the rental knowing there was no cause for concern with his staff. Thank you Leonard Tire team... your professionalism is appreciated and not commonly displayed in the valley.

Sabrina Smith 
Rating:
5.0

Customer did not leave a comment.

Galen King 
Rating:
5.0

Customer did not leave a comment.

James Koch 
Rating:
5.0

Customer did not leave a comment.

KERRY L 
Rating:
5.0

Customer did not leave a comment.

ROBERT RUDASILL 
Rating:
5.0

Customer did not leave a comment.

Michael Koller 
Rating:
5.0

Mention potential discounts . 👍

drake shafer 
Rating:
4.0

Customer did not leave a comment.

WARREN SCHELLING 
Rating:
3.0

The gas at pickup was just below half a tank. When I returned the truck with that much gas, I was charged $16 dollars to top it off. It was obviously checked in with less than half a tank and no one caught it at checkin from the last rental. I tried to reason with the check in person, but he didn’t do anything to fix the situation.

RICHARD HENDERSON 
Rating:
5.0

Customer did not leave a comment.

Bill Bayes 
Rating:
5.0

Customer did not leave a comment.

Mark Tyler 
Rating:
5.0

Excellent, friendly service. Honest and straightforward people at that location. I was impressed.

Eric Bender 
Rating:
5.0

Customer did not leave a comment.

Marilyn Arellano 
Rating:
5.0

The app didn't work in finding my location at time of drop off.

alexander santos 
Rating:
4.0

Customer did not leave a comment.

Elaine Trujillo 
Rating:
4.0

Customer did not leave a comment.

Douglas MacNinch 
Rating:
5.0

Customer did not leave a comment.

SCOTT DIETRICH 
Rating:
5.0

Customer did not leave a comment.

Erick Brenner 
Rating:
4.0

There wasn’t a proper drop off key box. The one they had was weird. If I would have left the key in the container they had someone could’ve taken the key and stolen the Uhaul. I’ll just return the key in person when their open.

Aaron Estrada 
Rating:
5.0

Customer did not leave a comment.

Sandra Rowe 
Rating:
5.0

Quick and professional.

Timothy Ebben 
Rating:
5.0

Customer did not leave a comment.

Brian Alexander 
Rating:
5.0

Customer did not leave a comment.

LOUIE E BARTELS 
Rating:
4.0

My only issue was the fuel was a little lower than 1/2 tank so I had to take a picture to show it wasn't correct before I began. Other than that, check in was pretty fast.

Robert Moore 
Rating:
5.0

I was lucky someone was at Leonard to help me. The online pickup is not good. I would not choose that option again.

Prescott Thompson 
Rating:
4.0

I returned unit 3 days early, and was told I would get a refund for early drop off date, but when I returned it 3days early. I was told there is no refund.

frances carrillo 
Rating:
5.0

Customer did not leave a comment.

Charles Pinkerton 
Rating:
5.0

Excellent service. Thank you for the wonderful customer service.

Peggy pearson 
Rating:
5.0

Customer did not leave a comment.

Matt Staten 
Rating:
5.0

Customer did not leave a comment.

Gary Johnston 
Rating:
4.0

Clean vehicle cab as it was sticky with some drink and had debris of some kind (food maybe?).

Jenifer Richards 
Rating:
5.0

Great customer service and assistance

Brandie and Dieg Corriz 
Rating:
5.0

No improvement needed. Great experience..

Amber Stewart 
Rating:
5.0

Customer did not leave a comment.

David Green 
Rating:
5.0

Customer did not leave a comment.

JIm Falconer 
Rating:
5.0

Customer did not leave a comment.

Alejandro Sazo 
Rating:
4.0

A receipt at end of service would be my preference. Everyone I encountered was very pleasant and helpful. The prices was very reasonable.

Melissa Miera 
Rating:
5.0

Customer did not leave a comment.

Kristin Garcia 
Rating:
5.0

Customer did not leave a comment.

Randy Whitten 
Rating:
3.0

The 24/7 online drop off is easy but doesn’t always work, it didn’t register that we dropped it off and we had to go back for it to go through correctly.

Amanda Stettler 
Rating:
5.0

Fast , Easy and sufficient.

KEENAN BOOQUA 
Rating:
5.0

Great experience!!!!

RON DELCOURT 
Rating:
4.0

Let people know rhat there is a deposit fee for debit cards of $100 no whare in the paper work, if it is its not noticeable enough. Beside that I had a great experience

JONATHAN HARLAN 
Rating:
5.0

Customer did not leave a comment.

Dawn Green 
Rating:
5.0

It was quick and easy pick up, whole process was great

Jason Carrera 
Rating:
5.0

Neil was very helpful and kind.

Peter Fernandez 
Rating:
5.0

Customer did not leave a comment.

David Fishgrab 
Rating:
5.0

Customer did not leave a comment.

Daniel Shelton 
Rating:
3.0

Customer did not leave a comment.

Chris Gonzales 
Rating:
5.0

Customer did not leave a comment.

Rosanna Sandoval 
Rating:
5.0

Customer did not leave a comment.

Matthew Brautman 
Rating:
5.0

Customer did not leave a comment.

Chris Gonzales 
Rating:
5.0

They quickly adjusted the bill, which was charging us late fees due to the ongoing errors related to our pick up reservation. Very professional and friendly.

Karen Toledo 
Rating:
5.0

Customer did not leave a comment.

Russell Swansen 
Rating:
5.0

Staff was informative and courteous.

Thomas Ruiz 
Rating:
5.0

Customer did not leave a comment.

Jessica Bakeman 
Rating:
2.0

There was not a drop box to leave the key to the truck the day we took it back. I called the Uhaul customer service for help, it took them about an hour to return my call. And when they did call, they had me drive all the way back to the drop off location and had me walk all around the building to find the drop box, which didn't exist. I had already done that before I called. My daughter had to make a special trip just to return the keys. It was a pain in the butt. Would not do that location as a drop off unless they indicated they had a key drop box.

Sara Holiday 
Rating:
5.0

Customer did not leave a comment.

Marianne Lemmon 
Rating:
5.0

Customer did not leave a comment.

Whitney Ricks 
Rating:
5.0

Great service polite and quick

Jeffrey Palmer 
Rating:
5.0

Customer did not leave a comment.

Cheryl Pedigo 
Rating:
2.0

Reservations are constantly changed, altering pickup times and location. Easy to pay for a rental, hard to pickup, return, and fuck the extra fees that always seem to be tacked on. Greedy fucks. Expect to be screwed over. I will always from now on never recommend uhaul. Go to hell owners.

Rick Walker 
Rating:
5.0

Customer did not leave a comment.

Angel Guerrero 
Rating:
5.0

Customer did not leave a comment.

John DeLorenzo 
Rating:
5.0

Customer did not leave a comment.

Angel Guerrero 
Rating:
3.0

Customer did not leave a comment.

Iesha Johnson 
Rating:
5.0

Customer did not leave a comment.

Ralph DeLaO 
Rating:
3.0

Customer did not leave a comment.

LINDA HENDERSON 
Rating:
3.0

The location was fine. The online app was horrible. I could never get a hold of a real person and I needed a real person! I was told to use the u-haul.com/help and that did not help! I still am in a dilemma that needs to be solved and I don't have a human being to talk to. I would not use U-Haul ever again because I was left stranded in a difficult situation

Dawn Frauenfelder 
Rating:
2.0

Desk clerk told me to bring back the vehicle full. I put more gas in the vehicle than was used because the vehicle was not rented full. Would not work with me on resolving the discrepancy. Will not use these clowns again.

WILL CAMPBELL 
Rating:
5.0

Customer did not leave a comment.

Katie Hill 
Rating:
5.0

Customer did not leave a comment.

KIM PHILLIPS 
Rating:
5.0

Customer did not leave a comment.

Kurt Roth 
Rating:
4.0

None

LETICIA GONZALEZ 
Rating:
5.0

Awesome people and very helpful and wish more were like them.

william brady 
Rating:
4.0

Truck was fine, location was fine - except for they were closed. Be forewarned: if you end up picking up at a closed location you will be subjected to a process checking in that is arduous, time-consuming, and ultimately frustrating, and includes having to provide a personal facial photo, front photo and back scan of your drivers license, and not one but two phone references who will be contacted to vouch that you are who you say you are - because you might be a random person posing as someone who looks just like the person on the driver’s license you provided trying to use her reservation, evidently). The check-out is not much better, involving numerous photos of the truck, the interior (to show you didn’t trash it), the odometer (to prove you didn’t lie about the mileage that you just manually entered), the fuel gauge (to prove you didn’t lie about returning it full, which you just attested to), and a photo of where you parked it. Oh - and let’s not forget location sharing from your phone to prove you left it where you were supposed to and not in an arroyo somewhere. The whole process was aggravating and took away valued time I could have been actually moving. My advice - make sure if you are renting from uhaul you are picking up from an open location.

Catherine R Douglass 
Rating:
5.0

Customer did not leave a comment.

Robert Wood 
Rating:
5.0

Customer did not leave a comment.

Aaron Wilson 
Rating:
5.0

great service! thanks for everything!!

Robert Aguilar 
Rating:
5.0

Awesome

william brady 
Rating:
3.0

No drop box. Had to call customer service twice then the regional manager just to drop off my key

Anthony Holmes 
Rating:
5.0

Customer did not leave a comment.

Mary Glidden 
Rating:
5.0

Nothing. Person on top of it.

Carolyn Ramirez 
Rating:
3.0

Customer did not leave a comment.

ROBERT WALLACE 
Rating:
5.0

I kept having to re-input my information while doing everything online. It caused certain delays. Also, I scheduled the pick up for 1pm, but the request didn't get reviewed and approved until almost 2pm and I had to return the truck by 5pm so I only got it for 3 hours but paid for four. I think the clock should start once you get the keys. Everything else was great and convenient.

Linda Zamora 
Rating:
5.0

Customer did not leave a comment.

Denise Akin 
No reviews have been submitted for this location.

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