Customer did not leave a comment.
Bennie C
Customer Reviews for Lelands
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice friendly owner!! Will recommend!!
Joseph CI have used this location before. They are always courteous and professional.Will always go to them first in future.
Kenneth LIt was great and the guy was very nice
Bennie MEverybody was nice a uhaul the truck ran good for moving
Dylan WWhen I tried to book this reservation through the U-Haul app, it would not allow me the closest drop off point. The only choice it gave me was 40 miles away from my destination. Had to call a Uhaul rep to help me book a drop off point that was 1.6 miles from my destination. The app should be able to allow me to designate my closest return location
EDWIN BGreat service and friendly, helpful personnel.
Renea FGreat service. The manager was very attentive and helpful and performed all safety checks before I left the facility.
JON SThe running lights on the trailer did work, but the brake lights worked on one side and the turn signal lights didn't work the entire trip. Of course we didn't realize until the next day as we headed out of town and stopped to get gas. A car pulled in behind us and let us know our signal and brake lights weren't all working. It made it precarious driving in the dark and through city traffic. I know the gentleman at Lelands checked the lights before we left, so perhaps the wiring harness just shorted out.
Joe LThis was a drop off. Did not see the inside of the office or meet the personnel. Did speak to him on the phone and he was very helpful and pleasant.
Stanley LJames was very helpful and very friendly. Thanks to James I will be bringing my business to y’all.
jimmy tNot sure what to improve on. Great customer service, truck was ready to go, friendly and pleasant personnel!
John MSame comment as above.
MICHAEL TAfter hours check in went smooth, very friendly. Thank you very much
Gene PFriendly and prompt service. Easy transaction. Affordable.
Michael DJames was really friendly, efficient, and helpful. The truck was parked in front waiting for me when I arrived and the return was absolutely smooth. Great overall experience!
Robert Koutstanding customer service from James Gilbert office: 817-279-0909
Eugene ANice people
Charles CMr Gilbert was very professional and courteous. Pleasant business transaction.
Gene PWas required to change drop-off location - not sure why. This was 30 minutes from my home while there are other locations closer. This was not a U-Haul center - just some other kind of business that seems to do U-Haul on the side. No one was there - no instructions. I had previously been told I could not drop off at an unattended location. Would have been much more convenient for me to drop off the previous evening @ 6:00 pm but was told this location would “close” at 5:00 so I had to wait. Very, very dissatisfied - my pick up location was also changed last minute - was told the original pick up place did not have trailer - I called the new location one day ahead of time - the trailer was sitting there and sat there for an entire day before I picked it up. Also 30 minutes away from me - could U-Haul not have moved the trailer during that day? It appears I had to pick up because U-Haul can’t move equipment or locate equipment - I drop off for what is convenient for U-Haul. For what I spent this is unacceptable. Will need to get a trailer in a few months to move more stuff - will be looking for someone else to rent from - this was the worst experience ever.
David TEasy to drop off at.
RICK LJames is so nice!
Dawn BVery quick check in and return Highly Recommended
JACK WGreat experience. Thanks
brian tPick up was fast and easy. The location I requested to pick up my truck was not available so I had to pick up in another location 30 miles away, that was a bit inconvenient but other then that everything went smoothly.
Chris BVery friendly and helpful.
Leslie WIt was $10 more than the price I was given on line.
Chace FNot sure at this time.
Matthew HThey didn’t check the uhaul before we left, was told they had a lab appliance dolly and they did not when we arrived. The uhaul we were given was in very poor condition which resulted in a late departure time because we had to wait on roadside assistance
Shayli HWonderful gentleman running this establishment, even if he was a Cowboy fan
Kenneth FYes
robert sAsk before you assume that the customer wants insurance. We had to redo an order for the truck due to insurance being added without asking.
James PTrucks need anchors to attach cargo straps to
Christopher MOwner was great to work with and very personable!
Tanya GJames is awesome. Friendly and knowledgeable. Wouldn’t even let me help lift trailer off ground after someone didn’t return it on the blocks. Great guy. Great experience and trailer pulls like a dream
Randy bThe owner is very friendly and was very helpful in getting everything we needed for our move. The equipment was clean and well maintained. Very pleased!
Hans BThe gentleman there, can’t remember his name. Is awesome. Friendly, courteous and strong as an ox. Lifted trailer up onto hitch by hisself. Look forward to seeing him later this week when I rent another trailer
Randy bI called the location to see what time I could pick the 15 foot truck up. He told me he would be leaving at four however my reservation was for 445. I told him I may have trouble getting there by that time so he said you can come in early and do the paperwork and pick the truck up at your convenience. When I did the paperwork he started my timer then contrary to what I was told on the phone. When I came back to get the truck it was old, dirty and in bad shape. It was almost dark at this time and I needed to stick with my schedule. Since the office was closed I drove the truck 5 miles to my home. The transmission appears to be trying to go out. Randomly the truck would downshift and come out of gear and start whirring. Whenever you press the brakes the transmission what do something strange and cause you to accelerate and make loud noises. The vehicle was extremely old, the seat was almost impossible to raise forward and it’s set to low for me to see over the steering wheel. I was afraid to drive it but I had no choice. I thought maybe the truck was behaving normally since it’s been a few years since I’ve driven one. Granted this is the absolute oldest vehicle I’ve ever driven. We loaded up the vehicle after several attempts to get the ramp to lock into place. By this time it was after midnight. My daughter and I began driving to the storage building. I was terrified at the way it was driving and she agreed this is not normal. She has driven a lot of U-Haul’s. The truck would leech forward and when you press the breaks the transmission sounded as if it would fall out. Luckily it was only 7 miles to my destination otherwise I feel certain we would not have made it in one piece. After making one load we took the vehicle back and called a friend with a trailer to finish the job. To add insult to injury, I was charged $84 initially and then an additional 14 the next day. I only drove the vehicle 24 miles total. I intend to call and speak with U-Haul about my experience because I feel that our lives were in danger and this vehicle needs to be retired or at the very least it needs to be serviced and repaired. The worst experience with U-Haul ever!
RaeLyn BMr Poe was terrific
Richard WGreat service.
Steve TI did self checkin. The facility was closed
David WNot the location’s fault, but the trailer I rented was old and had numerous scratches, dents, and needed some work or possibly replacement. The service at the location was very good.
Ed HDon was great
Pam RThe customer service was outstanding will return.
Hortensia P