Comentarios del cliente para Lelands

Fire him. No help to us at. ALL lied to c company abt us I'm 69 doing ramps for my car an his friend help me while he watched dropped ramp on my hand stitches an broke

I was not told i had to have the trailer back at a certain time. I thought since it was a weekend and the location was closed as long as i got it back the same day i was good. I then got a text about a very difficult return process and i had to deal with and now uhaul wants to charge me a additional day. If you have to rent from uhaul read the fine print.

I rented tow dolly one way to Lubbock,tx. and price was around 300.00 with tax. I know a person that renter same thing and one way to Odessa,tx. which is about same distance but his price was around 100.00 with tax. why is there such a difference in price for about same distance for one way rental? this was about 200.00 difference in charge. I will try another way to move a car from now on unless can change my price.

Don was very friendly and helpful. Thank you

Wouldn't change anything about this business Very nice staff. The truck was clean and drove like a dream.

Very friendly and very helpful. so quick and easy to drop off. The gentleman employee who help us on the return was the very best and very nice. We will recommend both places to everyone. thank you.

The assigned trailer wasn’t in your system witch screwed up the paper work on both ends. My issues aren’t with the personal at pickup or drop off. (. It’s with your system. )

Better communication. Do not give away trucks that have been reserved in advance!

When I took the U-Haul I took a picture of gas gage before I left and when I returned it it was at same point and was charged and I’m going to dispute charges because I know i was over charged I will be going to the location to dispute with with the rental agent

Wonderful folk

Mr. Leland was professional, courteous, and very helpful. He went the extra mile to locate a furniture dollie for me.

He went above and beyond for us! absolutely amazing customer service.

Drop off location was not open when we left truck.

I had selected "No Insurance" in the reservation. The clerk processed my reservation and handed me a ticket that included a charge for insurance. He didn't even ask or confirm. I'm certain part of his compensation or job review includes a factor for upcharging for insurance. I'm sick and tired of this game.

Very nice gentleman and had paperwork ready for me when I got there

Close, convenient and friendly.

James was incredibly gracious. We would not hesitate to recommend this location or vehicles to friends.

The gentleman was nice but charged 100.00 dollars to drop a 5x8 open trailer. Highway robbery if you ask me but I had no choice because of a family emergency.

Be willing to negociate price due to act of God conditions.

A little bit difficult to find but overall Pleasant and the gentleman who helped us was incredibly friendly

Don was very helpful, friendly and made renting a pleasure.

Uhaul is great. Even when things don’t go as planned the people are great to work with.

Good experience .. Thank you

James Gilbert was very helpful and I will definitely rent from him again.

Nice office with friendly staff!

Very upset!! Went over the miles a little wich isn't concerning to me. What is upsetting me is the fact that we got a uhaul that wasn't full we put the gas back to where it was when we picked it up and now they are wanting to charge us extra because it's not where it's meant to be. Not sure if I will use uhaul again. I will. I will not put more gas in the truck then there was when we picked it up. If that's how y'all do things then it's not fair to the customers. Its not my fault the people before us didn't fill it up to where it was suppose to be now I'm stuck having to figure out how I'm going to pay this extra amount

Great service! Friendly, helpful and quick. I will definitely recommend them to others.

Don and James were very nice.

Don’t have to! This guy was a very professional man!!!! Thank you don!!!

Nothing, all was well!

Stephenville needs more trailers so we don’t have to drive so far to get one.

Perfect service

Very pleasant place to do business with

Good service, polite, and helpful. Recommend to everyone. Change nothing.

No problems with dropoff.

Friendly & helpful staff

Gentleman was friendly and the return went smoothly

Very courteous and helpful.

When I called and spoke to Don he was polite and very helpful in explaining the drop off process for after hours. Thanks Don

Same experience as the pickup location, very courtes and polite.

Was charged for 2 days even though i returned the truck the same day

I talked to them on the phone earlier.......and made a night drop off......he was very nice and told me exactly what to do......very easy !!!!!!!!!Thank you.......

Quick and very friendly. He made renting the truck a joyful experience.

Thanks

Nothing comes to mind, Don and James are doing a great job, keep it up...