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Was called 3 times to confirm change of location. Last call to confirm change also changed pick up time to 9am. Lelands was ready for me at 7am but I waited since phone call confirmation told me to do so.
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Nothing
Can't think of anything
Excellent experience. The salesman"Don" was very helpful in hooking the trailer up for me & disconnecting it upon my return. The trailer pulled perfectly. I will return and rent it again.
Drop off was convenient with the app. No in person contact necessary.
24/7 pick up was terrible but once we got it changed to in person pick up everything went smooth. I will never do the use the 24:7 pick up again
My problem wasn't with Lelands, it was with the online check in. I needed to change the amount of dollies I needed and the only way to change it was to cancel the reservation and start from scratch at the pickup location. This was very time consuming and frustrating.
Replace the app and all of the infrastructure associated with it. I have never seen a worse system. Do you people not test anything?
James Gilbert was excellent and helped me get the trailer all hooked up and on the road!
Great Service - I was much more than just a customer!
James represents Uhaul very well. Out of the office really quick and.was very professional and friendly. I would recommend this location.
No complaints! The representative was friendly and helpful, he was informative and took care of everything quickly. I wouldn't change a thing ... great service!
Very friendly and knowledgeable
Met second owner today. Great service again
Great service and very well kept facilities.
Very good experience staff was friendly and helpful
I would be forthcoming upfront if the drop off does after hours or not. I had to call and wait 30 minutes for customer service, due to wait times, to reschedule a different place that did after hours drop offs. The customer service rep was awesome though and very helpful. Just good to know about if places close so if someone does want to return the truck early, they have a heads up.
Awesome place ! Great service
Fire him. No help to us at. ALL lied to c company abt us I'm 69 doing ramps for my car an his friend help me while he watched dropped ramp on my hand stitches an broke
I was not told i had to have the trailer back at a certain time. I thought since it was a weekend and the location was closed as long as i got it back the same day i was good. I then got a text about a very difficult return process and i had to deal with and now uhaul wants to charge me a additional day. If you have to rent from uhaul read the fine print.
I rented tow dolly one way to Lubbock,tx. and price was around 300.00 with tax. I know a person that renter same thing and one way to Odessa,tx. which is about same distance but his price was around 100.00 with tax. why is there such a difference in price for about same distance for one way rental? this was about 200.00 difference in charge. I will try another way to move a car from now on unless can change my price.
Don was very friendly and helpful. Thank you
Wouldn't change anything about this business Very nice staff. The truck was clean and drove like a dream.
Very friendly and very helpful. so quick and easy to drop off. The gentleman employee who help us on the return was the very best and very nice. We will recommend both places to everyone. thank you.
The assigned trailer wasn't in your system witch screwed up the paper work on both ends. My issues aren't with the personal at pickup or drop off. (. It's with your system. )
Better communication. Do not give away trucks that have been reserved in advance!
When I took the U-Haul I took a picture of gas gage before I left and when I returned it it was at same point and was charged and I'm going to dispute charges because I know i was over charged I will be going to the location to dispute with with the rental agent
Wonderful folk
Mr. Leland was professional, courteous, and very helpful. He went the extra mile to locate a furniture dollie for me.
He went above and beyond for us! absolutely amazing customer service.
Drop off location was not open when we left truck.
I had selected "No Insurance" in the reservation. The clerk processed my reservation and handed me a ticket that included a charge for insurance. He didn't even ask or confirm. I'm certain part of his compensation or job review includes a factor for upcharging for insurance. I'm sick and tired of this game.
Very nice gentleman and had paperwork ready for me when I got there
Close, convenient and friendly.
James was incredibly gracious. We would not hesitate to recommend this location or vehicles to friends.
The gentleman was nice but charged 100.00 dollars to drop a 5x8 open trailer. Highway robbery if you ask me but I had no choice because of a family emergency.
Be willing to negociate price due to act of God conditions.
A little bit difficult to find but overall Pleasant and the gentleman who helped us was incredibly friendly
Don was very helpful, friendly and made renting a pleasure.
Uhaul is great. Even when things don't go as planned the people are great to work with.
Good experience .. Thank you
James Gilbert was very helpful and I will definitely rent from him again.
