Customer Reviews for Lehi Indoor Storage
(U-Haul Neighborhood Dealer)

115 reviews

1099 S 1100 W   Lehi, UT 84043

(801) 331-5725

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 10 am–1 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(801) 331-5725

1099 S 1100 W
Lehi, UT 84043

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 10 am–1 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOHN STRATTON 
Rating:
5.0

Customer did not leave a comment.

Ethan Pitts 
Rating:
5.0

This is not a critique of this site but of uhual broadly. The pricing is misleading as it excludes required costs associated with mileage, fuel, taxes and fees. A $19.95 ten foot truck is really a $75+ expense. And that's not including costs associated with 5 pages of upsells and addons, many of which are preselected and have to be unchecked or removed from the cart. It feels deceptive and misleading

Garrett Stone 
Rating:
5.0

Customer did not leave a comment.

Josh Park 
Rating:
5.0

Amazing experiences at this location

Ronald Schmitz 
Rating:
5.0

The only problem we had was that the ramp would not pull out all the way, for the 2 prongs to hook into the bumper. It made a 2" high bump when we had to pull heavy things up the ramp and over the bump onto the floor of the cargo area. Everything else went well. Gas mileage was only 5.5 mpg! I was glad I only drove 39 miles... I am satisfied.

Bruce Henderson 
Rating:
5.0

The two ladies who worked 3/16 were fantastic! Loved how helpful they were with us and overall enjoyed everything about this experience

Christian Sanchez 
Rating:
2.0

The truck was good. Location was fine. I’m just not happy that I booked my rental weeks in advance only to be told with less than 48 hours notice that I had to pick up my truck over 30 minutes away from my home. I was also told those extra miles would be waived but I do not believe they were and I had to pay extra.

Sam Rollins 
Rating:
5.0

Customer did not leave a comment.

Drew Hurst 
Rating:
5.0

The truck itself was clean, but very old and very worn internally and externally, which isn't the fault of the location, by any means. It made a funny noises while driving -accelerating - (but I don't drive big trucks, so it could have been normal). Both Julie and Madeline (Maddie) were SO friendly and helpful, and answered every question I had. They were prompt and professional, but also very warm and welcoming. They explained the whole process extremely well and I would definitely use them again, and will recommend them to friends! (Also, your Google search results for this location are inaccurate! Thankfully I had the paperwork to use as a phone number, because the direct Google results and website for this location are wrong).

Amanda Bills 
Rating:
5.0

Very comfortable , very clean restrooms , and everything was simple and ready to go .

Alvin Brady 
Rating:
5.0

Great customer service!

John Hundley 
Rating:
5.0

Easy process and friendly staff.

steven piepgrass 
Rating:
5.0

Staff is super friendly and helpful.

Silvia Martinez 
Rating:
2.0

Ended up having issues with the equipment, the delivery destination would not help, customer service would not help, local rep would not call me back.....Uhaul is a total joke!

BRIAN SARGEANT 
Rating:
5.0

It was aight

Gunnar Bostrom 
Rating:
5.0

The ladies who helped me yesterday were fantastic to work with and deserve a raise immediately.

Peter Christensen 
Rating:
5.0

Customer did not leave a comment.

Christopher Clarke 
Rating:
5.0

Customer did not leave a comment.

Manuel Barreto 
Rating:
5.0

They were super friendly and helpful. They made the whole experience warm, easy and accommodating. In my haste of picking up the truck I had accidentally forgotten to grab the utility dolly I had rented. While my back hates me for making that mistake the staff were super understanding and simply removed the charge without and issues. Great job all around and thank you so much!

Zackariah Amodt 
Rating:
5.0

Customer did not leave a comment.

Suzanne Lee 
Rating:
5.0

Extremely helpful and friendly as always

DALLIN HITCHCOCK 
Rating:
5.0

Customer did not leave a comment.

Silvia Martinez 
Rating:
5.0

Customer did not leave a comment.

Natalie Ball 
Rating:
5.0

They are very kind and accommodating.

Shawn Healey 
Rating:
4.0

Customer did not leave a comment.

Blake Parrish 
Rating:
5.0

Customer did not leave a comment.

Terresa Henrie 
Rating:
5.0

The truck was dirty not swept and only 1/4 gas

James Beers 
Rating:
5.0

Lehi Indoor Storage is AMAZING!!! I have used Ride Out Motor for years and am disappointed, frustrated, angry...everytime and they made me believe its a uhaul thing. This location had fantastic customer service, amazing communication, and restored my faith in uhaul. Please take away the privilege of hosting uhaul from Ride Out Motors and allow another company that privilege!!

Kiley Gonzalez 
Rating:
5.0

I don’t remember her name…but she was the younger female representative. She was amazing. I’ve used Uhaul many times in my life and this experience ranks right at the top. Thank you!

Robert Ellis 
Rating:
5.0

Lower your rates! Only have the truck for 2 hours and paid 140. That’s to much.

Demetrius banks 
Rating:
1.0

Was double charged for two different trucks, charged a cleaning fee for both trucks. Only 1 truck was purchased and they just charged me for someone else's?? Called several times, still haven't gotten it solved. Complely scam of a company

Alex Temus 
Rating:
5.0

Customer did not leave a comment.

Kenneth Avellino 
Rating:
5.0

Customer did not leave a comment.

Ivan Marchello 
Rating:
3.0

Get the U-Haul ready for the customer. They just handed me the key and I had to go out in the yard to get it. It was cold, there was snow on it I had to scrape off and the fuel level had to be updated.

Rodney Todd 
Rating:
5.0

Customer did not leave a comment.

Christopher Clarke 
Rating:
1.0

Customer did not leave a comment.

Jason Gonzales 
Rating:
5.0

First time U-Haul rental! Front desk was so helpful and really made me feel comfortable about the process. I feel as though the quality of the service and the availability of the trucks are incredible! Especially matched with U-Hauls affordable prices 🙂

Danielle Miller 
Rating:
5.0

This location is easily my favorite in Utah so far and I've used at least 8 in the last five years. The locations convenience is a big hit but that wasn't the best part. There was a little delay on pickup because there was an inventory check when I arrived. Less than five minutes but the apology was like I was waiting for 30. Fantastic customer support by this staff and will absolutely be using this location again. Probably within the next year.

Cory Junck 
Rating:
5.0

Excellent service. Thank you!

Tim Young 
Rating:
5.0

The app made me retake the return pictures 6 or 7 different times. It was frustrating spending 20 minutes to get the pictures submitted during my rental return.

AUSTIN TIDWELL 
Rating:
5.0

Customer did not leave a comment.

Ryan Orcutt 
Rating:
4.0

Check in was easy and staff were nice. The only issue i had was my trailer was parked in this soft sand on the other side across from the other trailers. It made it nerve wracking that i was going to get stuck and pretty difficult to maneuver the trailer into position to connect. I would recommend not using that side.

Skyler Briggs 
Rating:
5.0

Customer did not leave a comment.

Ivannia Everett 
Rating:
5.0

Customer did not leave a comment.

LEAH ISAAC 
Rating:
5.0

Customer did not leave a comment.

Pedro Lerma 
Rating:
5.0

Customer did not leave a comment.

Jherson Castillo 
Rating:
5.0

Easy drop off

Jeremy Robinson 
Rating:
3.0

Customer did not leave a comment.

JAY BARRUS 
Rating:
3.0

Location was closed at the time of returning the equipment

Jay Barrus 
Rating:
5.0

Madeline, the office attendant, did a super job assisting me. She is very professional, competent and friendly. She made the process easy and saved me time. Thanks Madeline

Dean Lee 
Rating:
5.0

Customer did not leave a comment.

REED PHILLIPS 
Rating:
5.0

Customer did not leave a comment.

REED PHILLIPS 
Rating:
5.0

Customer did not leave a comment.

Spencer Bury 
Rating:
5.0

they need signs

james adire 
Rating:
2.0

Gave my hassles from the moment I dropped of the vehicle. Doesn't know what customer service is!

Steven Preston 
Rating:
5.0

Team was very helpful in managing a situation (not their fault) where my truck was not available.

Jamison Peterson 
Rating:
3.0

There was only one person on staff. Getting help to drop off and park the trailer was difficult. There was limited room for maneuvering and for the equipment.

Charles Vandergriff 
Rating:
3.0

seemed disorganized. Hard to find.

REED PHILLIPS 
Rating:
5.0

Excellent staff and truck ran and worked great. Thank you.

Michelle Orton 
Rating:
5.0

Very good

Juan Lobo 
Rating:
5.0

Using the app was very difficult. It was possibly due to poor cell phone coverage but I've been able to use other applications from this location just fine. And the app seemed to work just fine except in 1 or 2 sections. The app went in a never ending loop attempting to upload the pictures.

Richard Lesser 
Rating:
5.0

Very friendly, happy people.

Gary Anderson 
Rating:
5.0

Customer did not leave a comment.

Bruno Dias 
Rating:
5.0

Customer did not leave a comment.

Anton Kodra 
Rating:
5.0

Customer did not leave a comment.

Eric Golpe 
Rating:
4.0

Designated parking spaces. It was a little "iffy" when I went to return the truck as to where to park.

Marla Brannum 
Rating:
5.0

Customer did not leave a comment.

don sparks 
Rating:
5.0

Customer did not leave a comment.

Logan Fish 
Rating:
5.0

Customer did not leave a comment.

Eric Golpe 
Rating:
5.0

Customer did not leave a comment.

Isaac Juarez 
Rating:
5.0

The employees are friendly and very helpful.

charles wickersham 
Rating:
5.0

Customer did not leave a comment.

Dan Gelalich 
Rating:
5.0

First time renting a u-haul and the staff was friendly and understanding!

Jonathan Campbell 
Rating:
5.0

The rental experience was smooth and the truck was ready for me. There was an issue with a dolly not being available when the reservation said it was and the location staff had a good solution for me and also refunded me for the missing dolly.

Tyler Heaps 
Rating:
5.0

Customer did not leave a comment.

Jack Correia 
Rating:
5.0

Madeline, the office attendant was super friendly, efficient, helpful and flexed to meet my needs. Great overall experience.

Dean Lee 
Rating:
5.0

These guys are wonderful to work with! They treat you good every time I go there!

Paul Howard 
Rating:
5.0

Customer did not leave a comment.

Thurman Dobbins 
Rating:
5.0

I can’t really recommend the staff doing anything better because the were really polite and respectful! I felt welcomed from the first second I walked in!

Paul Howard 
Rating:
4.0

They let me drop of both the truck and auto transport with no additional fee, which was helpful since the truck was originally supposed to be dropped off somewhere else. They had me back the auto transport into a spot, and I unhitched it myself. It would have been nice having help with this since this was my first time using a Uhaul truck, and I used YouTube to make sure I did the right steps.

Shaughn Hirz 
Rating:
4.0

Customer did not leave a comment.

Taylor Bamba 
Rating:
5.0

No suggestions

James Miller 
Rating:
5.0

Customer did not leave a comment.

Jeffrey d'Argy 
Rating:
4.0

Customer did not leave a comment.

Drew Beeson 
Rating:
5.0

Nothing, the staff was informative, professional and kind!

Andrew Hamilton 
Rating:
5.0

Staff is great. Service is exemplary. Counter staff remembered us from prior visit by name with personal details. They made us feel welcome and gave great service. The whole facility is clean and well maintained, and seems very secure. We feel very good about leaving our possessions there during our move.

Lori SImpson 
Rating:
5.0

Customer did not leave a comment.

Aaron Storrer 
Rating:
4.0

The drop off was good and this location was nice. However I was told that they do not allow early drop off for one way which was not explained to us. Also the original location said they would give us a day free for not have the trailer which made us drive out our way to another location. I also had the worst experience of my life with your Trak calling center or whatever you call it. This lady was beyond rude. Blamed me and stated that everything that happened was my fault. Because of this I will never be renting from uhaul again and will not advise any of my friends as well. Again this is not for this location but for your the customer service or lack there of I got when calling your main line.

Phillip Thomas 
Rating:
5.0

A/C didn't work in the truck.

EUGENE SMITH 
Rating:
2.0

Customer did not leave a comment.

Paapaa Saiaana 
Rating:
2.0

More organized

Miles Ivey 
Rating:
4.0

Customer did not leave a comment.

Brett Cobbley 
Rating:
5.0

Customer did not leave a comment.

Douglas Mitchell 
Rating:
5.0

Customer did not leave a comment.

Austin Kofoed 
Rating:
3.0

Have counter staff knowledgeable about the product they sell!

Steven Preston 
Rating:
5.0

Easy, was able to drop off after hours & on a weekend which was very helpful. Had an easy access drop off key box. They checked with me the next working day by phone & was very cordial. Thank you.

Heidi Friend 
Rating:
4.0

Have cash on hand to pay out a cash refund. Waiting for a check to be sent is poor service.

Jeff DArgy 
Rating:
5.0

Best customer service I’ve received in years. These ladies were polite and quick to get me a truck in and out. Highly recommend using this location.

Thomas Carroll 
Rating:
4.0

Customer did not leave a comment.

James Wood 
No reviews have been submitted for this location.

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