El cliente no dejó un comentario.Dallas D.
Customer Reviews for Legends Skate Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nobody was there for the drop off, tried to drop off a day early so it wasn't on a holiday and to see it I could get partial refund, knocked on the door and called multiple times and could not get ahold of anyone.Lucas B.
El cliente no dejó un comentario.Sammy M.
I requested an appliance dolly and drove 50 miles to open the back and not have one. I should have checked before we left but there wasn't anyone there and we were on a time limit so it really wouldn't have mattered anyway a uhaul used to come with a dolly so if your gonna charge for the thing put in there you had to jobs key in box dolly in back. Talk about an inconvenience. Can't wait to be sore as hell tomorrowColton T.
I have rented U hauls previously and this was just awful. The online check in was a total failure and I had to end up selling a route manager to get me checked in a d for the code to unlocked the key. The cargo van was absolutely filthy. It smelled awful. I was hauling a couch to my daughter and had to lay blankets down in the cargo area bc it was so dirty. On my return trip, I got pulled over bc the tail lights werent working also. Customer service non existent. Just sit on hold for 20-30mins only to be told " the hood time has expired". At returning the van, the check out on my phone charged me a 25.00 cleaning fee which I will be disputing bc it was filthy when I picked up and I posted pictures and comments on the online check in when I picked it up. There was no one at the pick up/drop off to talk to about the issues, or to assist with the check in/ out process. I will NEVER NEVER rent a U haul again!!!!! Worse customer experience ever.Barb W.
El cliente no dejó un comentario.richard B.
El cliente no dejó un comentario.neal M.
It was great. Friendly, easy to work with employees.MIKE J.
No one there to help, my van I reserved was not available so was given a huge truck. Overall not greatStephanie M.
Don't lie to them and over charge them and tell them everything is paid for them turn around and charge big bucks for gas and turn them into collections that is not right at all. Shame on you for doing this to me ,I am on social security and can not pay you 80 more dollars for gas when I put gas in to that old truck.Shame on you!!!!!!Lisa K.
Albert was very well respected and very helpful. Thank you so much for your help.barbara P.
The employee did not do what he was suppose to do. No pictures of hookup and didn't hook up the dolly up properly.Brookelynn C.
I was charged in full when I picked up the truck. Now I'm being told I'll be be charged again in full when I already paid. Poor experience and no one answers their phone.Jacob J.
Ted was awesome with setting us up in time of crisis Thank youMike E.
El cliente no dejó un comentario.Cindy Y.
I arrived the day of drop off before the location was open but utilizing the app to run thru the drop off procedure was very easy. Location was easy to navigate.Steve F.
El cliente no dejó un comentario.Lance B.
My catalytic coverter was stolen from my Jeep while parked in the Agent's secure compound while I was renting the Truck. No action has been taken by them to address the situation or investigate.Steve S.
I want informed if a $25 cleaning fee that was added into my bill.Lisa G.
The truck was dirty and muddy. We were charged for gas when the tank was full. I am sending a separate complaint.James R.
Nice person came out and got the key to chek the truck in before we got in to the the sit for drop box.Tamber L.
Unit was returned clean but still was charged a cleaning fee, that seems a bit unfair.Amy R.
Alberto was very knowledgeable and helpful in determining the size and distance that I needed. He was friendly and a pleasure to work with.Tammy D.
El cliente no dejó un comentario.Michelle H.
Have more than one person workingPATRICK T.
El cliente no dejó un comentario.Earl H.
El cliente no dejó un comentario.Alexis E.
El cliente no dejó un comentario.Paul L.
Great customer service. Making the reservation, picking up the cargo van, and dropping it off was so easy and hassle free. Gracias.Michael D.
El cliente no dejó un comentario.Justin D.
Be very careful if u reserve equipment from this place. Not only was it guaranteed and there was nobody attending the business when there was supposed to be, I didn't get the equipment I was still charged and now it's under review to see if I can even get my money back!! Ridiculous!ERIN C.
El cliente no dejó un comentario.Jacob F.
El cliente no dejó un comentario.Bobbi C.
stop dealing with this place.Ronald K.
El cliente no dejó un comentario.Jennifer U.
Guy didn't help with hookup and trailer was damaged , which didn't effect performance, but the whole trailer was COVERED in oil filthy dirty.Gerald K.
The truck leaked water the whole drive from Ohio to Florida it was pouring rain and most of my stuff got ruined im very upsetmorgan A.
Outside of cargo van muddy. Inside dirty. But needed van for only 2 hours so it did the job. Staffer very friendly, professional and helpful.Michael S.
I was told that I would receive money back if I returned the truck early from the location I picked up the truck and from the person I reserved it from online. The place where I dropped off the truck said that was not true. I would like an explanation.David M.
El cliente no dejó un comentario.William R.
The clerk was super nice. However, I had an issue with the safety chain s hooks connecting to my truck. I was directed to Central Dispatch who offered zero help and weren't willing to even try to find a solution to help me. I was left to head to the hardware store and figure it out on my own.Randall A.
El cliente no dejó un comentario.Jeremiah C.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Richard F.
El cliente no dejó un comentario.Kendra C.
El cliente no dejó un comentario.Dustin A.
We got charged cleaning fee even though there was literally nothing to sweep out & the things they ask to be folded weren't even In the van. Got jipped 25 dollarsKyle W.
El cliente no dejó un comentario.Michael L.
My experience was flawless. Friendly and helpful customer service. The trailer was easy to pull and the size was perfect for my needs.William J.
Great Service! Friendly and nice location.Rebecca D.
El cliente no dejó un comentario.Luke D.
I originally booked to pick up my uhaul at the 21st street location. When I arrived I was told that my truck was not available there and needed to go to the Everett Ave location. When I arrived there nobody was there and the sign on the door said they wouldn't be open for another 3 hours. Being in a time crunch to move I had to call back to the 21st street location where they left me on hold for several minutes only to provide me with their managers number. After several failed attempts to reach him I had to call the location back. Once I was able to reach someone to help me I picked up the truck from the Everett Ave location and was assisted by a very nice guy who turned my experience around. I did NOT have a good experience with the 21st street location or their customer service.Rebecca M.
They locked the keys in truck I was post to get. So it took almost a hour to get a new one ,or I would have returned it before place was closed. Then when returning it , it took another 20 minutes to return it on website. It wouldn't let me use my location on my phone so I had to use my friends phone . The people that worked there nice and fixed there mistake, but it wasted my time I could of be moving my stuff.John D.
El cliente no dejó un comentario.mark G.
I did a mobile pickup. None of the add on items I purchased(dollies and furniture pads) were in the truck when I got it which I didn't know until I opened the truck up when I got home. I called them and they didn't even have furniture dollies so he suggested I get it from another store and he's reimburse me if they had to charge me again. So when I returned the truck I gave him the receipt showing I had paid for them at the other store and he still charged me for having them. I called him today and he told me he'd fix it but I still haven't seen it fixed.Noel G.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.Neil B.
El cliente no dejó un comentario.Larry H.
Unprofessional. I suggest to go to the actual store to receive good service. I reserved a trailer and found myself 'waiting for him to open up because he was late. There was no lights for trailer, overall poor experience.Donovan B.
El cliente no dejó un comentario.krista N.
Like that this location is open on the weekend. Was convenient that it was the only location open on Saturday June 6th.Peggy S.
I rented a car dolly and I was not able to use it due to a broken tie down strap and my rental money was not returned or put back on my card.Brian H.
The clerk that helped me was the best. He addressed my needs and got me going quickly. We will be back when we need another rental vehicle. Tim A.Timothy A.
El cliente no dejó un comentario.Jakob D.
Very good customer service the employees were very friendly and helpful they also sell really cool merchandice for skateboarding please check them out :)Destiny C.
Stay friendly, stay helpful, and keep your current location. Need more neighborhood locations.Cherale W.
There was not person there at all as a lady I had to ask a stranger to take cargo trailer off my truck, it was very scary, i couldn't figure out how to do your internet to return trailer i was very very upset with this process I returned the cargo trailer in Newark Ohio 160 Everertt Streetjeanette R.
Great location. Friendly staff. Can pick up and drop off through app. Low variety of vehicles but should fit most people's needs. Will definitely use again in the future.Alex W.
El cliente no dejó un comentario.Jennifer S.