Your company did great for me. But I think you need to make your computer program more accessible for your representatives, the program would not allow him to override a computer error so he had to waste time having someone else fix the computer's mistake over the phone. And yes, it was the computer program's error, not his own: it automatically billed my card when we were getting ready for me to pay in cash, and the card did not have the full amount accessible nor does it have overdraft coverage, so it would have bounced on you the next day if we hadn't caught your program's error, and I would have been long gone still having your money, and it would have been very hard for him to contact in a reasonable amount of time. Please re-write your program to NOT allow it to automatically charge from people's cards without the representatives telling it to, and please also re-write your program to allow the representatives to easily reverse the last action taken. Thank you and have a nice day.
naomi l
Customer Reviews for Legacy Safe & Lock & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Gentleman that help me was excellent. I will use him again
Sandra cAs expected.
Betty MLegacy has onew address and U-Hall has another finding at times trubble to login to return truck have to wait for website to recognize where I am at.
Mark GWould like to have more trailers available. But the one that was there fit our needs!
Jocelyn CSome better signage as to where to take things, which gate to go into and which door was the office would be helpful. Once I found the proprietor everything went smoothly. Turns out he is quite nice and is also an incredible locksmith, so it looks like I'll for sure recommend his location to others I know.
Bre RNot that everything went perfect good clean trailer everything works real good thank you.
mask dThe gentleman at Glenoma was friendly and efficient.
WILLIAM WIt was so wonderful to hear a live person answer the phone without an automated system, and have an efficient, easy, inexpensive rental. Not common occurrences but much appreciated from this UHaul location (Legacy Safe and Locksmith, Hwy 12, Glenoma, WA 98336)
mary oThe pick up was to far from my location only reason I picked up because it was a emergency there was a location 10 mins from me with tow dollys on premises but yet nothing to rent because I was using as 1 way
RUDY ZBill was great to work with. Explained the process and was very friendly
Nicholas CThe manager of this establishment was helpful, kind, informative, and funny. Wonderful experience overall.
Aaron BStaff always available, friendly & knowledgeable. Goes above & beyond to meet customer needs.
Laurel RRepresentative always professional, knowledgeable & friendly. Will make this my preferred location from here on out!
Laurel RChecking in a trailer OUGHT to happen on arrival. Unhitching 5x9 can b a challenge for some physically. Customer shouldn't be left alone to do so. It can be frustration when hitchs stick or malfunction and NOBODY is there to assist.
Robert OExcellent customer service! He was knowledgeable and real friendly
Clinton UFriendly owner, safe and clean location, truck was in prime shape.
Kelly HEasy rental service. Great place.
Steven TLegacy safe & lock, the drop off location, is trying to charge me $248.94 additional fee. I am in the process of disputing this charge with my credit card. I already paid for rental when I picked the equipment up. It would be helpful if you were able to resolve this issue before a full blown dispute. Thank you Robert Nelson
robert nVery helpful
troy mLarger selection.
Richard Fit's rural so there is no cell service. we wouldn't have known what the wifi password was unless we called the person who was off site and wanted us to check in online instead of the original in person which I reserved for. we spent an hour trying to sign in online and get into the lock box.
Christi ZI went to pick up a 26 ft. Truck in Tacoma, When I arrived I was told they did'nt have it no one called to inform me of that or nothing! I Have 3 days to get out of my house because its sold! This location connected me to a area Manager who said I don't have any 26 ft trucks available in the state says people are stealing them all. And whats he going to about it NOTHING! Then I called Corp. and complained, He sends me Glenoma said he already to to glenoma and Truck is ready for PU. Wrong Again! I Arrive an Hour or so Later. Gentil man says he was not called and he has nothing but 15ft. trucks available, this man tried vary hard to help! Now I am so Angry, I cannot Believe a Co. U-haul is this Disorganized. While I was Talking to this man in Glenoma Some one calls him and says he is dropping off a 20 ft truck in one hr. so I had to take it, BECUASE I HAD TO!!! Had to make two trips from Spanaway Wa, to Soap Lake Wa. 3.5 Hrs one way!! You Need to Fire a Lot of People! While I was at another U-haul a couple weeks before A Women had to be out of her house that day and there was no one there to install a hitch and to bad for her she was about CRY, BUT TO BAD FOR HER!!! This was the most STRESSFUL MOVE I Ever had!!! And Never will I USE THIS CO. AGAIN!! You Know You Get One Customer angry and You usually Lose 11 More, the Word gets passed on!! Now again the people behind the counter at this location HE DID NOTHING WRONG! They tried Very hard to Help Me! This is U-haul Issue not its small Associates.
Kenneth GGreat customer service!
Dan VLocation was closed. No one would help me pick up from reserved location. Caused me an extra 3 hours to my all ready long day. Extra cash for gas also.
Michael VIt was good, really thankful we were able to get a truck when we needed it!
Trayton SCustomer service was rude
timothy fNo improvement is needed
MARK PDon't Overbrook. We had to drive 3-1/2 hours (back and forth together) because the location we were promised (only 10 minutes) away did not have the truck we had reserved. We had a lot of friends ready to help us move. Some of them had to leave by the time we got back with the truck.
Gerhard WOriginally I was told there was an enclosed trailer locally so I told them I wanted it, next day it wasn't available. Nearest trailer I could get was thirty miles away but it was an open trailer. So I picked it up Monday morning only to find it was filthy, bent and rusted through in places. Once I loaded it with furniture it felt like I was pulling house.
kevin mExcellent customer service!!! Will definitely use them again! Thank you
KEN HWell managed
JERALD SNot losing the customers drivers license is a start, not insisting you gave it back after the customer assures you they have double checked and do not have it, and for corporate maybe better vehicle inspections? I don’t know but this was the lowest mileage truck I’ve driven from uhual and it had the most issues.
CHAN WIt would have been REALLY hard to find in the dark had I not been with someone who knew where to find the drop off location. No lights or signs from what I could tell. Staff super friendly though!
CHRISTINA HWith as many folks moving as there are these days , I certainly feel that U haul went the extra mile to help me get the job done. Thanks U-Haul…. Jim
JAMES BBill was so kind and friendly! I needed a ride home a mile away and he drove me. Above and beyond did Bill help me with my needs!
JETT HFriendly and very helpful service at this location. Fast and thorough and explained things well. Prices were fait.
vicky mMy contract was originally to be with Onalaska Washington U-Haul, we had rented from them every other week for several times and were always praised and thanked by the main worker there for always returnibg the truck when we said, clean, and in tip top condition. They have a new guy, a younger fellow, he has been a little rude, I always cut him slack and have been nice to him. and someone who the main worker said was the recently deceased owner's son returned the truck dirty and we cleaned it ourselves with no complaining. I think it's the same rude young man so I always tried to cut him some slack because he's probably lost in grief. Well, he contracted with us as per usual for 1 pm or later, it was on Loggers Jubilee weekend so we told him we couldn't be sure when we arrived but it would definitely be after 1 pm. He was okay with that. Then we got a email notice that our contract was canceled at 1:19 pm, only 19 minutes after the time we said we would be arriving some unspecified time after, because we were "late". So I immediately called to reserve again, thinking it was accidental, and was informed that the error could not be corrected because he'd already sent the truck with someone else. So we contracted with the Glenoma U-Haul instead, adding 28 unnecessary extra miles plus forcing us to go right through the town the Loggers Jubilee festival was in, which wasted a lot of gas and time. The fellow at Glenoma was fantastic, very professional, and we headed past Onalaska on our way out. The truck was STILL THERE. This makes it seem highly improbable that there was any mistake at all, he'd apparently cancelled on us intentionally because he had decided to dislike us on sight the first time we met. Can't say whether it was racially/religiously motivated or not but I can say I will NEVER do business with Onalaska U-Haul again while this rude young man is on duty. EVER.
BENAIAH LI can honestly say that I had a great experience at this location. The gentleman that owns this location was more than accomadating and made sure that he took care of me.
Annette HExtremely courteous and friendly!
Kristin MYour reservation system is abysmal to nonexistent... if there was ANY other like service we’d use them! Could never recommend Uhaul!
Bonnie JAfter reserving a trailer, Uhaul changed the location of my pickup to a place about 1. 5hours from my house! just 2 days before my trip. No explanation and not happy. Will not use uhaul again.. Can't trust them
John MCustomer service was great very helpful and offered good advice. Even gave great advise for best place to fill up with gas.
Michelle DExcellent ,was in and out in no time. Was even able to have some keys made that I needed. Polite friendly service.
Ronald CThe owner/manager of the franchise is very friendly and goes beyond to provide service.
Debbie WThe truck was dirty and sticky. Was not the fault of the Glenoma Wa. office. He was the most helpful and professional person and would highly recommend his location. The truck was delivered to him in that condition late and we were in a scheduled hurry. Still we would recommend U-Haul any time. Thank you Paul and Sue Basham
susan bOwner/manager was courteous and very helpful.
Debbie WNothing, rental manager Bill is always happy and caring about uhauls reputation??????????. His equipment is top notch. Bill Hedlund
William HTrailer was clean . And after I got back Bill the person in charge, had me check the trailer lights to make sure they were working. He explain what I didnt check and the next renter came to rent a defective trailer that would be bad for his company, thoughtful and true, keep this guy around. We came all the way from Enumclaw to rent here. Thanks ,Bill...
William HI don't think you could do anything it was perfect Good service friendly equipment was nice and clean when I run it back I I swept it out I read it a little trailer and it was perfect I will come again and tell my friends thank you
mask dVery informative and friendly and also professional. Highly recommend Randle location.
susan bThey were EXCELLENT!
CHRISTOPHER PWe were very pleased with Bill at the Glenoma,Wa. U Haul business. You are fortunate to have him representing your company. We will be recommending Bill to our friends and family. Thank you, C
Charles RGreat job guys and gals
teresa bFirst your online site is hard to use and incompetent. Ihe pickup place had to redo it even after I had completed the form, except for the drivers license pics the website never would upload those. As for the equipment, the truck we were rented had no ramp and no large dollie. And last the attendant at the site was nice at pickup, however, he was argumentative when we returned the truck, said we were a 1/16 of a gallon short on gas, we weren't, and the nearest gas station is 10 miles away. The he said we hadn't cleaned the truck. It had been pouring rain and we wiped what we could but sweeping it out was impossible. It will be a cold day in He!! Before I will us Uhaul again.
Catherine G