Customer service is great and they’re doing an excellent job. Thank you so much
Teresa F
Customer Reviews for Sacramento Furniture Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U Haul site contact (store owner) was very rude. I plan to never rent from this location ever again.
Brenda TThe location hours are limited. I was unable to position of the seat or unlock the brake. The windshield wipers were missing on the right side of the vehicle. I was unable to use the truck for the full 24 hours because of safety issues. It was raining so without the wipers it wasn't safe. I have reported this information and was told that I'd be contacted. No one has contacted me.
Lois IOver charged for miles. Waiting since the 30th for someone to reach out. They are saying that i drove 142 miles in 2 hours while I have pictures and receipts in a 5 mile radius.
Daniel LBasic location with nothing but a drop box and no one available to help. If your save enough on the app though, its easy to return the truck. I had no problems
Kristopher HI was charged more than i was expected to charge and no contact number to reach out to someone to report the issue.
MOHAMMAD DWe originally reserved a small box truck add a standard U-Haul center 2 mi from our house. We were rerouted to another location to pick up our vehicle. This location really was a thrift store that just happened to do business with U-Haul. The young man who helped us was very nice however he was not very knowledgeable about U-Haul products, such as the insurance. The unconventional location and lack of information left us feeling a bit apprehensive. Also the location was about 15 mi from our home and we passed three other standard U-Haul locations between our house and the thrift store where we were rerouted. The vehicle we received was well maintained and worked fine. Just the experience was unsatisfying.
Kevin DNever again 1st time last time
Jay Cthey had as much difficulty as I did with the internet software for U-Haul. I spent far too much time trying to complete the trailer request online. I received assistance from a location on Wills Ave in Roseville CA, they were very helpful. Trailer pickup on Auburn Avenue was very uncoordinated and confused. three of us were holdup due to inexperience it appeared
Michael F