Customer Reviews for Lees Auto Sales
(U-Haul Neighborhood Dealer)

670 reviews

1623 E Oak St   Conway, AR 72032
(Hwy 64)

(501) 329-0497

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 1 pm
  • Sun: 1 pm - 4 pm

Services at this Location:

Contact Us

(501) 329-0497

1623 E Oak St
Conway, AR 72032
(Hwy 64)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 1 pm
  • Sun: 1 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Professionally run business - process of renting and returning were smooth and simple. Would highly recommend!

RAFAEL C. 
Rating:
5.0

Excellent customer service! Defiantly will use them again

ALBERT P. 
Rating:
5.0

Customer did not leave a comment.

Sharena C. 
Rating:
2.0

Originally I had reserved a 10” truck. Before driving there I called to confirm and they told me they didn't have one available. During reserving there was a message that said “your truck guaranteed or we give you $50.00. So I asked about that. To which I was told “nah that's corporate uhaul not us. Sorry.” I rented a size up and was charged $60.00 for the truck plus mileage and now there is a separate charge of $27. All of this JUST TO MOVE A SECTIONAL FROM STORE TO HOME. Never again… I'll pay a friend to use their truck before choosing uhaul.

Alexis B. 
Rating:
3.0

While the staff were extremely helpful, the building is very old and does not stick out.

ROLAND K. 
Rating:
5.0

No change.

WILLIAM G. 
Rating:
5.0

Ms Debra was very professional amd very nice as well. Because of her I'd recommend this location any day.

ROBIN H. 
Rating:
1.0

They charged my bank alot of unnecessary charges

LAMAR J. 
Rating:
5.0

Customer did not leave a comment.

Betty E. 
Rating:
3.0

Explain the return and pickup process better

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

ROLAND J. 
Rating:
1.0

Don't over charge and take more then what people are quoted

Dylan B. 
Rating:
5.0

Excellent service and people! Dont change a thing

ASHTON S. 
Rating:
1.0

Customer did not leave a comment.

TITUS M. 
Rating:
1.0

Online is horrible. Could not get thru to U-Haul for 1 hour to finish the process

sherry H. 
Rating:
5.0

Customer did not leave a comment.

NATHAN N. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY C. 
Rating:
5.0

Customer did not leave a comment.

VALENCIA W. 
Rating:
5.0

Customer did not leave a comment.

Isvany P. 
Rating:
5.0

Debra was excellent, she is a great representative for U-Haul.

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

mark C. 
Rating:
5.0

Will only rent from this location for any future needs. The lady who helped me today was so nice!!!!

ROBERT W. 
Rating:
5.0

Fix the air conditioner in the truck we had rented.

RHONDA B. 
Rating:
4.0

Customer did not leave a comment.

Amy C. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
3.0

Business was closed when we dropped off I would like to know why I'm being charged twice for the same reservation though

Ashley W. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

ALTON L. 
Rating:
5.0

Customer did not leave a comment.

roger I. 
Rating:
3.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
3.0

Customer did not leave a comment.

Brad M. 
Rating:
1.0

I was checking in from my phone and got half way through and would not continue so then I had to call to finish the check in. The gas was at 3/4 and when I returned it was put back at 3/4 and I still was charged for gas on my invoice. I was to have a dolly and went inside and they did not have one which was a big inconvenience. They had appliance dolly's and I asked if I could use one of those for the same price of the dolly I was to have and she said no. The check in process via the phone was a long process. Also the mileage I calculated was from a place closer to where my daughter was moving so going all the way across town added more miles which in turn cost more money. Very unhappy with this whole experience and will look at other rental companies in the future.

Amy B. 
Rating:
5.0

First time. I will definitely be back to this location. Very friendly customer service.

Josie R. 
Rating:
3.0

Customer did not leave a comment.

KATIE M. 
Rating:
5.0

I've rented from here several times and while I never asked for her name the same woman is always there and she has always been very nice and knowledgeable.

joseph L. 
Rating:
4.0

I had difficulty checking in with my phone. Might encourage people when they check in to sign up and walk through the app before leaving.

TINA D. 
Rating:
5.0

Great service. Great experience.👍

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

RANDALL E. 
Rating:
5.0

Great customer service

JOSEPH K. 
Rating:
5.0

Everything was Excellent.

CONSTANCE G. 
Rating:
4.0

Customer did not leave a comment.

DENNIS D. 
Rating:
5.0

Customer did not leave a comment.

Kathy B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
3.0

Customer did not leave a comment.

DEBORAH M. 
Rating:
5.0

I believe I was charged twice for this rental as the billing on my bank statements are $129.95 and another $235.80 that totals $365.75. I used a in town rental for 2 days and drove approximately 130 Miles. Can you please call me at 5015147646 so we can correct these errors.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Cameron W. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL PAUL K. 
Rating:
2.0

Got to the location and worker watched me walking up to the door and locked it then left and went on lunch even though they knew I needed the furniture pads that I had purchased. I tried waiting for her to come back so I could receive help and I ended up losing an hour of my time that I rented. This was my first experience renting a u haul ever and I was very unhappy with it. I will never do it again.

Tyler R. 
Rating:
4.0

Customer did not leave a comment.

Astra G. 
Rating:
5.0

Customer did not leave a comment.

MARY M. 
Rating:
5.0

Customer did not leave a comment.

Johnny B. 
Rating:
3.0

I have returned the truck and it was very difficult to get internet service in the area so I don't think it was checked in. And the people inside had Locke the office door I guess they closed and was not able to get assistance and will be cathedrals extra

ROLANDA B. 
Rating:
5.0

Your customer service at this location On Oak Street in Conway Arkansas was awesome. Lovely lady that ensured all my needs were met. I wish there were more folks like her. Very pleasant experience all because of her.

KAREN H. 
Rating:
5.0

Nothing I can think of. Everything was fine!

Uriel P. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY T. 
Rating:
4.0

Provide all equipment that was ordered and paid for.

JOSEPH V. 
Rating:
5.0

Lady at front desk was extremely pleasant and accommodating

ANDREW O. 
Rating:
5.0

Great place to do business. Trailer pulled very good.

HAROLD Q. 
Rating:
5.0

Very sweet people who run the place.

WENDE D. 
Rating:
5.0

Customer did not leave a comment.

mary F. 
Rating:
4.0

I drove for 50 MINUTES trying to find the place. Finally, my luck changed. The lady showed me just what to do and walked me through the steps. She was extremely nice and very polite. In my opinion she done an excellent job. She made my checkin process very favorable.

DERBRA T. 
Rating:
5.0

Customer did not leave a comment.

FELICIA N. 
Rating:
5.0

Customer did not leave a comment.

JOHN SWIFT B. 
Rating:
3.0

Customer did not leave a comment.

SHREATHA S. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

The people at this location were very friendly and helpful. My entire experience was outstanding.

Wayne J. 
Rating:
5.0

Very helpful and kind.

abraham C. 
Rating:
5.0

Nothing, it's as good as it can be.

rex W. 
Rating:
4.0

Customer did not leave a comment.

Bill V. 
Rating:
2.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Leslie T. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

kam W. 
Rating:
2.0

Customer did not leave a comment.

alvin S. 
Rating:
5.0

Customer did not leave a comment.

Morgan F. 
Rating:
5.0

There was no one there when I returned the truck I did everything online and it went smooth. The drop off place was perfect for us and ample parking to leave the truck safely.

Theresa F. 
Rating:
5.0

Great customer service!

Jerome T. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
1.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

Customer did not leave a comment.

Ben B. 
Rating:
1.0

horrible service and phone services not helpful at all

chris M. 
Rating:
5.0

Very nice and helpful. Professional and able to explain all of the options. 5 stars

William R. 
Rating:
1.0

I was charged for an extra day without any authorization and requested a refund almost a week back with no response. Please assist

Kenneth N. 
Rating:
3.0

Customer did not leave a comment.

Tashi A. 
Rating:
5.0

Excellent customer service

William R. 
Rating:
5.0

The lady at Lee auto is so nice and helpful. Will definitely use them again .

Mark B. 
Rating:
5.0

Customer did not leave a comment.

janice D. 
Rating:
5.0

Customer did not leave a comment.

Vernice M. 
Rating:
5.0

Online check-in is not very easy, and you should let people do the driver's approval process before pick up as it takes awhile. I had to go inside and talk to a very nice and helpful lady, but I shouldn't have had to go inside at all.

Crystal B. 
Rating:
5.0

The process was very quick and easy.

Terrance M. 
Rating:
4.0

Truck needed a front end alignment

EDWARD R. 
Rating:
5.0

Customer did not leave a comment.

ROSALMA M. 
Rating:
3.0

The online pickup experience was really awful. It took me 48 minutes to go thru it, and I am pretty experienced in computer and online apps. Also, the truck pickup location was not where I had made the lease and not where I had picked up a truck previously. I had to drive all the way across town from the office I had gone to.

Dale C. 
Rating:
5.0

Customer did not leave a comment.

Melvin R. 
Rating:
5.0

Customer did not leave a comment.

Donny M. 
Rating:
3.0

Customer did not leave a comment.

Paula S. 
Rating:
5.0

Customer did not leave a comment.

Chris A. 
Rating:
4.0

Customer did not leave a comment.

Tom M. 
No reviews have been submitted for this location.

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