Comentarios del cliente para Lees Auto Sales

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Lees Auto Sales

Grado total:

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Kay C. en

Grado:

Women helping hookup was very knowledgeable and helpful hooking up tow dolly. Uhaul is lucky to have her.

kaitlyn M. en

Grado:

poor customer service! Did not give me details on anything!

Angela W. en

Grado:

I should have realized but the lady was so nice and when she asked about insurance and said it was only $28, I failed to realize it was DAILY. My biggest issue though is with the place I returned the Rental. I called when I realized I wasn’t going to return as originally planned. And I asked, after giving my name and information how much additional was it going to be to keep truck longer. He said $40 daily. My exact response was like that’s it? And he said yes. And I asked if it was going to be an issue and he said no. However when I returned the truck, it was $40 additional PLUS $28 DAILY !! I would have made other arrangements, had this been disclosed to me. I pointed this out upon returning the rental only to be rudely informed that when I called they can’t see if I have insurance or not. I specifically asked, that’s it? And was told yes, after giving my name and verifying what truck I had, I find it hard to believe that they could not tell if I had insurance or not. If this is true, then that needs to be changed. It’s not like it’s just an additional $2-$3 dollars. That fee added up to be $140!! Just the insurance. I’m sure with my excellent driving record, State Farm would have covered me an entire month for less. I have recently been declared disabled and moved due to that. I am on a very fixed income and was lucky my card even went through to cover expenses. What would have happened had I not had the funds available, bc someone who represented UHaul straight up lied to me? Hiring professional movers would have cost me less money. I have always been a do it yourself kind of person and have always used Uhaul. Even when purchasing storage units at auction, my go to is Uhaul. Or was. I can not express my extreme disappointment in the service I received or lack there of. I feel totally taken advantage of...

Per B. en

Grado:

El cliente no dejó un comentario.

shelly B. en

Grado:

Rates are very high for what you get. Almost $40 to rent a trailer for a few hours and no help with returning it or an extra charge. Plus had to drive extra miles to take it back to location or pay extra.

Hatcher W. en

Grado:

The market light was out and got pulled over while transporting twice. Luckily no ticket was issued. Lights was checked before the trailer left. Either it wa out before hand and wasnt noticed. Or went or while in use. Either way should you call road side assistance at this point or does that cover them coming to fix that problem.

Louis D. en

Grado:

No one was there and not hardly any drop off room

Matthew F. en

Grado:

El cliente no dejó un comentario.

bobby C. en

Grado:

She told me I had to extra day because no one there for drop off then when I got there she told me to drop it off at heltons she left her jack at home so I had to travel across town to get there they told me I could of dropped it off and only buy one day. I am very disappointed In this whole situation. No I won't be recamending uhaul at all.. ...

RHONDA H. en

Grado:

El cliente no dejó un comentario.

Tamara M. en

Grado:

El cliente no dejó un comentario.

Kimberly H. en

Grado:

El cliente no dejó un comentario.

Amanda S. en

Grado:

El cliente no dejó un comentario.

meagan B. en

Grado:

El cliente no dejó un comentario.

Rita S. en

Grado:

I did not like the Uhal truck I drove. The dashboard light was off. When I traveled at night to Jonesboro I had to leave my overhead light on in order to see what my speed was so I could make sure I did not get a ticket. Also, the door lock got jammed at the top because the door went up to fast for me to grab the handle on it. I had to get my son in law to help me to get it down. The lady who checked us out at Conway was Fabulous. I thought she was excellent at her job. I would give her a 12 because she was so nice and had a great disposition.

Rosalio R. en

Grado:

Great rep. Very freindly and help

Van W. en

Grado:

excellent service fast and friendly they went out of their way to help me get the trailer that I rented hooked up I have problems with my wiring and he went out of his way to fix the problem

marcus C. en

Grado:

Lees Auto has always done a good job of service when I have rented U-haul equipment from them.

Amy M. en

Grado:

The exact vehicle we needed was available at the time we wanted it, it was clean and ready to go. The employee was very friendly and helpful!

Robert M. en

Grado:

NA

patricker S. en

Grado:

Reserving and pickup was excellent. Drop off was horrible. I showed up at noon. Business is “closed for lunch.” Someone needs to be there. I had to unhook a heavy trailer by myself (that doesn’t have a jack) and hope that they notice I dropped it off. Signs were everywhere saying if you put it in the wrong spot you would be charged $75 for a moving fee. But there weren’t clear signs in where to put it. It was confusing and frustrating.

FRANK S. en

Grado:

El cliente no dejó un comentario.

Carol M. en

Grado:

El cliente no dejó un comentario.

Joe C. en

Grado:

They were able to find me a trailer on Mother's Day, and I can't be more thankful for that.

Gabrielle D. en

Grado:

I already recommended this location to a friend based on the service the lady provided to me. She was understanding and helpful when I needed additional assistance. She was friendly and made the process simple and easy.

JAMES H. en

Grado:

El cliente no dejó un comentario.

Leyona G. en

Grado:

El cliente no dejó un comentario.

Carlee W. en

Grado:

Drop off location was hard to find, employee was very sweet and helpful! Good overall experience!

Donald K. en

Grado:

We rented a uhaul, used our on Insurance instead of using uhaul. The Lady at Lee’s said the day we picked up the truck that she would remove the insurance charge and email me a receipt. This was on a Sunday, by Tuesday we still had not received the refund and no email. O I called. Then she said “ Oh I got busy let me do it right now” Wednesday I had to call again I realized we had been over charged and still no refund so I call her again she says “ Oh I remember you I got busy let me do that right now”” And then tells me that uhaul charged me $2.00 a mile instead of the .79 per mile on the contract. So I just called the uhaul customer service.

Todd H. en

Grado:

Great people and well run business.

Robbye E. en

Grado:

I'm not sure how many other locations there are in Conway, but this was not an easy place to get to. When I got there to drop off the truck, around 3-3:30 in the afternoon, no one was there. I waited a few minutes then called the UHaul 800 number, and as I was on the phone, the person showed up, but there was no note on the door or anything. I didn't know if I was supposed to just leave the truck and put keys in the box or not.