Comentarios de los clientes para Lees Auto Sales

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Lees Auto Sales

Clasificación general:

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Morgan F.
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El cliente no dejó un comentario.

Theresa F.
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There was no one there when I returned the truck I did everything online and it went smooth. The drop off place was perfect for us and ample parking to leave the truck safely.

Jerome T.
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Great customer service!

MICHAEL H.
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El cliente no dejó un comentario.

Mary R.
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El cliente no dejó un comentario.

Ben B.
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El cliente no dejó un comentario.

chris M.
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horrible service and phone services not helpful at all

William R.
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Very nice and helpful. Professional and able to explain all of the options. 5 stars

Kenneth N.
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I was charged for an extra day without any authorization and requested a refund almost a week back with no response. Please assist

Tashi A.
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El cliente no dejó un comentario.

William R.
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Excellent customer service

Mark B.
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The lady at Lee auto is so nice and helpful. Will definitely use them again .

janice D.
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El cliente no dejó un comentario.

Vernice M.
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El cliente no dejó un comentario.

Crystal B.
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Online check-in is not very easy, and you should let people do the driver's approval process before pick up as it takes awhile. I had to go inside and talk to a very nice and helpful lady, but I shouldn't have had to go inside at all.

Terrance M.
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The process was very quick and easy.

EDWARD R.
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Truck needed a front end alignment

ROSALMA M.
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El cliente no dejó un comentario.

Dale C.
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The online pickup experience was really awful. It took me 48 minutes to go thru it, and I am pretty experienced in computer and online apps. Also, the truck pickup location was not where I had made the lease and not where I had picked up a truck previously. I had to drive all the way across town from the office I had gone to.

Melvin R.
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El cliente no dejó un comentario.

Donny M.
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El cliente no dejó un comentario.

Paula S.
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El cliente no dejó un comentario.

Chris A.
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El cliente no dejó un comentario.

Tom M.
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El cliente no dejó un comentario.

neil V.
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El cliente no dejó un comentario.

greg S.
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If I'd known that they weren't going to be open on Sunday I would not have rented here. My preferred location is in Sherwood Arkansas and they are always open even weekends and holidays. Won't use Lee's ever again. Thank you

Jalisa M.
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Fast, friendly service. Thanks for making our move possible.

Emily K.
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El cliente no dejó un comentario.

Holly M.
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El cliente no dejó un comentario.

Joshua R.
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Awesome staff! The lady helped me get my reservation switched over to help get us moved! This let my brother get home at 2 am instead of 6 am on a Monday!!

Amanda G.
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This was my first time using uhaul and the team members at both locations we're not very explanatory about the way uhaul is done. She just gave me the contact but didn't really explain it .

Louise B.
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they were closed at drop off so no opinion on this location, i do have to say i do not like the after hours drop box, i never could get the online part to work right and ended up just putting the keys and paper in the box and leaving.

LILLY K.
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I was overcharged for gas and was told the amount of gas in the uhaul would be communicated with this location. They still charged me 28.50. I will be in contact with someone for a refund once I find out who.

janice A.
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Efficent. Lady at desk was kind and went out of her way to accommodate. She made experience pleasant and simple. No hidden fees.

Shannon D.
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El cliente no dejó un comentario.

Lawrence T.
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The previous customer that rented this truck didn't return it washed nor did they clean the cargo out. I'm sure that this customer was charged a fee. With that being said the owners or employees at this location should have washed and clean it.

Michael P.
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Customer service was very good,

Sharon P.
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El cliente no dejó un comentario.

chris G.
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REMOVE my email from your database ASAP please and Thank you

Philmon T.
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El cliente no dejó un comentario.

Paul M.
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El cliente no dejó un comentario.

William T.
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Continue to give the same Quality Service that I Received . One Satisfied Customer !! Thanks

Ben W.
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Nothing

Scottie D.
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Wonderful professional services

Hope M.
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El cliente no dejó un comentario.

William G.
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El cliente no dejó un comentario.

ANNETTE L.
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El cliente no dejó un comentario.

Elizabeth C.
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I was not informed of one of the fees and was charged for fuel after filling to level it was at upon pickup. I spoke with the location and they won't refund. The truck was also terribly out of alignment. The store was dirty and smelled. I will be renting 4 more trucks and 2 trailers on December 20th. I will now be checking with pensky and most certainly will not be using the same location.

Julian M.
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El cliente no dejó un comentario.

Joseph L.
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They are so nice and helpful here

doug H.
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Inside was full of leaves so we sweated both before we loaded and after we returned. Just FYI. No big deal.

ROBIN D.
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El cliente no dejó un comentario.

debbie K.
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The lady at this location has been very kind and helpful both times I have rented a truck from them. They are awesome!

Rickie H.
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I returned the trailer a day early because of mechanical problems and didn't get any money back !!

Kaquisha H.
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El cliente no dejó un comentario.

mary B.
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El cliente no dejó un comentario.

BLAINE V.
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El cliente no dejó un comentario.

Kay C.
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Women helping hookup was very knowledgeable and helpful hooking up tow dolly. Uhaul is lucky to have her.

kaitlyn M.
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poor customer service! Did not give me details on anything!

Angela W.
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I should have realized but the lady was so nice and when she asked about insurance and said it was only $28, I failed to realize it was DAILY. My biggest issue though is with the place I returned the Rental. I called when I realized I wasn't going to return as originally planned. And I asked, after giving my name and information how much additional was it going to be to keep truck longer. He said $40 daily. My exact response was like that's it? And he said yes. And I asked if it was going to be an issue and he said no. However when I returned the truck, it was $40 additional PLUS $28 DAILY !! I would have made other arrangements, had this been disclosed to me. I pointed this out upon returning the rental only to be rudely informed that when I called they can't see if I have insurance or not. I specifically asked, that's it? And was told yes, after giving my name and verifying what truck I had, I find it hard to believe that they could not tell if I had insurance or not. If this is true, then that needs to be changed. It's not like it's just an additional $2-$3 dollars. That fee added up to be $140!! Just the insurance. I'm sure with my excellent driving record, State Farm would have covered me an entire month for less. I have recently been declared disabled and moved due to that. I am on a very fixed income and was lucky my card even went through to cover expenses. What would have happened had I not had the funds available, bc someone who represented UHaul straight up lied to me? Hiring professional movers would have cost me less money. I have always been a do it yourself kind of person and have always used Uhaul. Even when purchasing storage units at auction, my go to is Uhaul. Or was. I can not express my extreme disappointment in the service I received or lack there of. I feel totally taken advantage of...

Per B.
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El cliente no dejó un comentario.

shelly B.
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Rates are very high for what you get. Almost $40 to rent a trailer for a few hours and no help with returning it or an extra charge. Plus had to drive extra miles to take it back to location or pay extra.

Hatcher W.
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The market light was out and got pulled over while transporting twice. Luckily no ticket was issued. Lights was checked before the trailer left. Either it wa out before hand and wasnt noticed. Or went or while in use. Either way should you call road side assistance at this point or does that cover them coming to fix that problem.

Louis D.
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No one was there and not hardly any drop off room

Matthew F.
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El cliente no dejó un comentario.

bobby C.
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She told me I had to extra day because no one there for drop off then when I got there she told me to drop it off at heltons she left her jack at home so I had to travel across town to get there they told me I could of dropped it off and only buy one day. I am very disappointed In this whole situation. No I won't be recamending uhaul at all.. ...

RHONDA H.
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El cliente no dejó un comentario.

Tamara M.
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El cliente no dejó un comentario.

Kimberly H.
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El cliente no dejó un comentario.

Amanda S.
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El cliente no dejó un comentario.

meagan B.
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El cliente no dejó un comentario.

Rita S.
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I did not like the Uhal truck I drove. The dashboard light was off. When I traveled at night to Jonesboro I had to leave my overhead light on in order to see what my speed was so I could make sure I did not get a ticket. Also, the door lock got jammed at the top because the door went up to fast for me to grab the handle on it. I had to get my son in law to help me to get it down. The lady who checked us out at Conway was Fabulous. I thought she was excellent at her job. I would give her a 12 because she was so nice and had a great disposition.

Rosalio R.
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Great rep. Very freindly and help

Van W.
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excellent service fast and friendly they went out of their way to help me get the trailer that I rented hooked up I have problems with my wiring and he went out of his way to fix the problem

marcus C.
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Lees Auto has always done a good job of service when I have rented U-haul equipment from them.

Amy M.
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The exact vehicle we needed was available at the time we wanted it, it was clean and ready to go. The employee was very friendly and helpful!

Robert M.
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NA

patricker S.
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Reserving and pickup was excellent. Drop off was horrible. I showed up at noon. Business is “closed for lunch.” Someone needs to be there. I had to unhook a heavy trailer by myself (that doesn't have a jack) and hope that they notice I dropped it off. Signs were everywhere saying if you put it in the wrong spot you would be charged $75 for a moving fee. But there weren't clear signs in where to put it. It was confusing and frustrating.

FRANK S.
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El cliente no dejó un comentario.

Carol M.
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El cliente no dejó un comentario.

Joe C.
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They were able to find me a trailer on Mother's Day, and I can't be more thankful for that.

Gabrielle D.
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I already recommended this location to a friend based on the service the lady provided to me. She was understanding and helpful when I needed additional assistance. She was friendly and made the process simple and easy.

JAMES H.
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El cliente no dejó un comentario.

Leyona G.
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El cliente no dejó un comentario.

Carlee W.
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Drop off location was hard to find, employee was very sweet and helpful! Good overall experience!

Donald K.
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We rented a uhaul, used our on Insurance instead of using uhaul. The Lady at Lee's said the day we picked up the truck that she would remove the insurance charge and email me a receipt. This was on a Sunday, by Tuesday we still had not received the refund and no email. O I called. Then she said “ Oh I got busy let me do it right now” Wednesday I had to call again I realized we had been over charged and still no refund so I call her again she says “ Oh I remember you I got busy let me do that right now”” And then tells me that uhaul charged me $2.00 a mile instead of the .79 per mile on the contract. So I just called the uhaul customer service.

Todd H.
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Great people and well run business.

Robbye E.
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I'm not sure how many other locations there are in Conway, but this was not an easy place to get to. When I got there to drop off the truck, around 3-3:30 in the afternoon, no one was there. I waited a few minutes then called the UHaul 800 number, and as I was on the phone, the person showed up, but there was no note on the door or anything. I didn't know if I was supposed to just leave the truck and put keys in the box or not.

brenda C.
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El cliente no dejó un comentario.

John W.
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really nice service - from communication prior to pick up through the delivery and pick up expereince

ROBERT G.
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El cliente no dejó un comentario.

JODY W.
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Have a record of previous superficial damage to the truck.

Gordon S.
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El cliente no dejó un comentario.

Tyler G.
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I showed up at my scheduled time 10:00pm. No ine was there. It wasnt till 1:20pm when i callesd Uhaul customer service. They told me the store was closed.They, for the first time informed me that i had to log into an app to retrieve my keys. Already behind, i informed the lady that i didnt have time to. go through all of that. She quickly corrected the order and reduced the price. That was about the best experience. Other than when i dropped the truck off. Those lady where nice.

DAVID B.
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El cliente no dejó un comentario.

BARRY M.
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Very upset over the $200 surplus hold put on my bank account! Not this location's fault! This location had no idea as to what was going on. Their invoices showed just the actual charges. My bank account showed the $200! I had three rental transactions in two weeks with Uhaul. A total of $600 was held for nearly a week after each transaction!

Bruce M.
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El cliente no dejó un comentario.

Kim M.
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El cliente no dejó un comentario.

Benjamin H.
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Selected this store because they were open on Sunday. Called beforehand, and told they were open until 4:30. Arrived at 3:30 and already closed. U-haul's website is horrible (had issues with both making reservation and return) so gave up and just dropped off key in dropbox. Biggest issue with U-haul is the website.

JULIE F.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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