App instructions- return key to box 2 where it was picked up. Box 2 already contained a key so I put the key in the key drop box. Van was dirty when picked up- inside & out. Gas less than 1/2 full. No one at dealership when picked up who could answer questions.
Elizabeth R
Customer Reviews for Lee Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service. Good people
Brenda FWe had to do a self check-in and was having problems with the app. The owner of Lee's Auto stopped by and checked us out for the truck. Super nice guy!
billy gWe dropped it off after hours.
harold mEverything was just fine and the contractor was very nice thank u and I will use the company again. Thanks again
clausella wMy experience with U Haul on this occasion goes beyond the survey above. I was in Tuscaloosa AL. and needed a car transport. I was at Contemporary Automotive. Call the U Haul dealers closest to that location (6 or 7). It was pitiful. People had lack of knowledge, bad attitudes, don't answer phones. So I called my local Hamilton Self Storage, Southaven Ms.. Melissa Tony and Allison Ortiz worked together and within 8 minutes had me a transport located and reserved with great and friendly service.
PHILLIP CActually have the equipment inside the truck next time.
Matthew HDrop off was easy as there was ample space to drop off.
TANNER BLee was awesome. Polite and helpful.
Robert Ilocal people are fine national uhaul process is too slow just check credit card online and pickup should be 2 minutes
STEVEN BGreat job easy pickup easy drop off
BRETT NThe pick up process was quick and easy.
Kevin SI received a text two days before we were to arrive for our noon reservation stating we needed to be there by 10am as they would not be there past 10:30am. We arrived at 9:30am and no one was there, never replied to our text or phone calls. Horrible
Patrick ZJust let them rent what they need
James ALocation was convenient for me. Business was an automobile repair shop not very Clean and was noisy. There was no one there on day of return, owner was home with sick child.
robert mWas a little confused about pick-up location. Was attempting to rent from location in Tuscaloosa, but later was contacted by someone from Moundville that had the truck I was scheduled to pick-up. Forced me to do about 35 extra miles of driving (extra $35 in billing) compared to pick-up in Tuscaloosa. But hey - at least I got a truck and got done what I needed to get done.
Alan GThe guys over at Lee’s we’re very gracious and helpful.
Melanie SNothing could improve this experience for the next customer. The young man was very professional and courteous. I would go back in a heartbeat. I have gladly shared how satisfied I am with several friends already. ??
Joseph CThe low coolant indicator was on in the truck when I cranked it up. I had to put coolant in it before I could even use it for fear of damaging the motor. Truck was muddy in the holding area. Considerable play in the steering.
MIKE SVery bad customer service and they didn’t even open when the sign said they would open. Very disappointed with this location. I will never rent from U-haul again. I’d rather buy my own truck.
Talisa DMake sure the person gets the location they requested so they are not driving out of the way or using extra gas of the moving vehicle or their personal vehicle
james aThe only auto transporter available and provided for me to use has got to be the oldest piece of crap in your entire fleet. There was rust everywhere on this piece of equipment and it seriously needs to be decommissioned because it is no longer safe to use. Unfortunately, I did not have a choice at the time with this situation. I will be hestitant to use Uhaul in the future even though previous rentals have been average. You got me this time but it will not happen again. I really deserve some type of refund as I should not be charged full price for equipment that is in serious disrepair. A response is required for my time in providing honest feedback.
Ralph LCustomer service was just wonderful!!!!!
EMMA EGREAT EQUIPMENT AND FRIENDLY SERVICE. VERY ACCOMMODATING
ROBERT LI've been using U-Haul for over 30 years off and on and I will say this experience was probably the best experience with U-Haul that I have had.
jimmy sGreat people. The owner was very helpful great shop had some cool cars in there. Will most likely start bringing my vehicles here to be repaired
LEE M