El cliente no dejó un comentario.Dwayne J.
Customer Reviews for LDA Auto Group LLC
(Distribuidor de U-Haul del vecindario)
Durham, NC 27703
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 10 a. m. - 5 p. m.
- Dom.: cerrado
- 7/1/2022: 10:00 a. m. - 2:00 p. m.
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Elizabeth C.
El cliente no dejó un comentario.Angelo V.
El cliente no dejó un comentario.Heather B.
El cliente no dejó un comentario.Ashowntee B.
El cliente no dejó un comentario.Trevor F.
El cliente no dejó un comentario.MICHAEL R.
When reserving the truck I was contacted about pulling a trailer to my drop off location for UHaul and would receive a discount. After talking to Zoe I agreed to do so and received an updated cost for the rental. The lady's in NC were very nice however the price was $120 more than my quoted price from Zoe. I informed them of what I was told and they were confused and apparently the computer had no information about it, The district rep for UHaul was called, she said she saw the discount was applied and with taxes the finale cost was what the lady said and not what I was doing yold by Zoe. I have a truck to load and 500 miles to drive that day so I was not happy but agreed. When I went to leave I had to ask about the trailer, that started a whole new issue from â€œdid you rent a trailer toâ€ to â€œit needs to be picked up at a separate locationâ€. I told them to just forget the discount and they â€œfoundâ€ a trailer on that lot for me to pull. So after 2 hours and $120 more than I was quoted I was on my way. Truck was great and everyone I spoke to was polite but UHauls computer system is terrible or the people don't know how to use it.Hoyt W.
Truck was ready as planned. Easy to check out after hours accessKeil W.
El cliente no dejó un comentario.Geoff S.
El cliente no dejó un comentario.Brent N.
Poor communication.DENISE N.
El cliente no dejó un comentario.HARRY B.
Everything went great, no suggestions.Alise L.
El cliente no dejó un comentario.WILLIAM D.
Keep hiring great people with a customer satisfaction point of view, and you will do well.DAVID H.
El cliente no dejó un comentario.RICHARD H.
My experience was a total disaster from start to finish. I don't blame the location where I picked up, because it was not all their fault. My reservation was at the chapel hill Blvd location in durham. My reservation got booted the day before I was to pick it up. I explain In detail what I needed and when it was needed. I was just pushed aside as if I didn't matter. So now I go to the pick up location ad they are confused but I will say they did what they could to help me. The real problem came when I was to pick up the tow dolly there was only three ladies working and no one to hook up the vehicle in which I paid for in advance. They had to call one of their husband's to come and hook up the vehicle. Again I don't totally blame this location. I blame uhaul and it's lack of communication between the different branches. I picked up the vehicle and it was on E. The dash read 32miles til empty. I've never had that happen before. They notated it and said just drop it off the same way you got it. I turned it in and took my original paperwork and showed them where it was notated that the truck was empty prior to my possession of it. The next day they emailed me a statement where they charged my card for turning the truck in empty. They also asked me to disconnect the dolly and put it in one location on the lot and park the truck in another location. Never experienced that before. As I said a total disaster. I have to say I will never use uhaul again, not even to their storage units. Total lack of professionalism. I'd be embarrassed to say I worked for the company if I did.MICHAEL H.
We were not told that if we dropped it off after hours we would be charged an additional fee. We had the truck just a little over a day were we could have kept it 4 days. But I didn't have the driver to keep it until you were open. If this is the case with uhaul I won't use uhaul again.Michael M.
I spent one whole hour trying to book a truck and the lady that answered the phone handed the phone to a woman who did not speak English! Sorry in return I constantly had a repeat myself over and over again that he gave me an anxiety attack they also called multiple times to receive the same information that I had already given them. The manager was rude, she told me to hurry up, because they closed at 5 pm; I was on the phone with them at 3 pm , just trying to book a truck. The truck was also slow, not well kept, and not at all safe. I would like a refundBRITON B.
El cliente no dejó un comentario.ALLISTER A.
They are very helpful. I would pick-up or drop off from this location.Ron R.
The people here were nice and friendlyMark H.
El cliente no dejó un comentario.Raymond M.
El cliente no dejó un comentario.Carrie q B.
Very professionalJerry Y.
The vehicle was not clean at all and it was an old vehicle. We had to clean the seats and windows ourselves because it was quite dirty when we picked it up. Also, the lady assisting us was very nice, but she gave us so much wrong information. 1. She told us we could drop off the Uhaul at any location, but that was not true. We had to drop it off at a specific location and almost paid a fine for not doing so even though we were told we could. 2. She told us that even though we have the rental for 5 days, if we return it early, we will get a refund for the days unused. So, I rushed to return it within 48 hours and then was told that I would not get a refund due to a one-way policy. I could have kept the truck for longer then and used it for transporting a few more items. I was very disappointed with the lack of true information I was given, which really inconvenienced me.GANESH R.
More employees that are knowledgeable about your company and the equipmentLISA M.
I was pleased that the equipment I requested was on the lot, clean, and ready to drive. I've had several bad experiences at other U-Haul locations that did not have the trucks I reserved. Staff at this location were pleasant and professional. The facility was attractive, well-maintained, and in a quiet residential neighborhood.robert W.
El cliente no dejó un comentario.Dennis V.