Customer Reviews for LDA Auto Group LLC
(U-Haul Neighborhood Dealer)

97 reviews

1110 Ellis Rd   Durham, NC 27703

(919) 323-4410

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(919) 323-4410

1110 Ellis Rd
Durham, NC 27703

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very helpful, very nice customer service.

Michael Burney 
Rating:
5.0

Customer did not leave a comment.

Marcus Salette 
Rating:
4.0

My only complaint is gas was on EMPTY bare made to gas station and paperwork said there was 3/8 tank...? Why $405 one way from NC to SC? Kind steep

Wonda Beaver 
Rating:
3.0

Remember that the customer comes first. Will not be renting from this location in the future

TERRENCE SHERROD BROWN 
Rating:
5.0

Customer did not leave a comment.

charles walter 
Rating:
4.0

Customer did not leave a comment.

Sam Obriant 
Rating:
3.0

Customer did not leave a comment.

Raymond Novello 
Rating:
5.0

Customer did not leave a comment.

PEI LIU 
Rating:
4.0

Trailer door was hard to open. Trailer lights stopped working mid-trip.

Mark Harris 
Rating:
5.0

Check in/check out with the 24/7 option was poorly explained and app was not working

Tyler Paragallo 
Rating:
5.0

Very good customer service

Griselda Vazquez 
Rating:
5.0

The staff were helpful and the van was very well maintained. Made the entire experience seamless. Highly recommend this location.

Laura Dalton 
Rating:
5.0

Customer service went above and beyond, they reopened the office after hours to help me pickup when the online pickup wasn’t working. However, van had a flat tire, and it took some work to get an alternative vehicle, but they did it!

Dana Cadwell-Frost 
Rating:
5.0

The attendant was kind and professional. The facility were clean with a fresh smelll.

clinton green 
Rating:
4.0

Customer did not leave a comment.

Jared Bailey 
Rating:
5.0

Customer did not leave a comment.

Thomas Green 
Rating:
5.0

Very nice lady who say hi and great us and ask us about how was the truck. Very nice

marco camargo 
Rating:
3.0

Customer did not leave a comment.

Georgia Miller 
Rating:
5.0

They were very nice and friendly. Their parking area is very small though!

Christine Cox 
Rating:
1.0

The pickup experience was extremely disappointing. I waited around 30 min for my IDs to be verified. The app crashed 5-6 times during that time, and each time I had to fill the forms from scratch. Plus, I had to provide way too many documents to prove that I am me. There was no section where I could upload my drivers license renewal form- that also caused many problems. The van looked clean, but it smelled horrible. The van didn’t work for 2 min or so, but then worked with no problem after several tries. I will avoid using uhaul at all cost from here on. This is definitely not how i imagined uhaul to work.

Gulberk Ozcebe 
Rating:
3.0

Once again, app wouldn't let me upload a picture of the mileage or gas, so was unable to check in after hours the night before. Luckily, I took screenshots, and the location understood my dilemma and didn't charge me the coconuts fee the next day Fox the app, for if it is offered, needs to be functional.

Wesley Russell 
Rating:
4.0

Customer did not leave a comment.

Jasmia Clark 
Rating:
5.0

Customer did not leave a comment.

Christopher Fernandez 
Rating:
5.0

Customer did not leave a comment.

SANDRA PEREZ 
Rating:
3.0

Why was my card charged an extra $21 today?

Deric Mills 
Rating:
5.0

Excelent price, good peoples, excelent services

Erick De Dios 
Rating:
5.0

Always a pleasure! Great Uhaul dealer and location.

Christopher Wilder 
Rating:
5.0

The precious renter left the lights on and caused it to have the battery die. Delayed my pickup.

JAZMINE Matute 
Rating:
5.0

It took awhile to get an Uber pickup from this location

Penny Cozad 
Rating:
3.0

Customer did not leave a comment.

Lesley Moran 
Rating:
5.0

Friendly staff. Very easy process too

Jack Beadling 
Rating:
3.0

The truck was clean, but was not well maintained, it shook terribly when applying brakes no matter the speed. The lockbox to get your key is inaccessible to people of small statue and older people with not so nimble fingers

Roberta Bain 
Rating:
2.0

Very tough to get into and out of with a trailer. Got pinned in and had to ask someone to go open a gate so I could get out of the parking lot. Breaks on the trailer didn't work very well. I've used Auto Trailer from UHaul before and know how they work - these didn't

JIM ELLIOTT 
Rating:
5.0

It would be helpful to put a sign on the front door about where to drop off the keys if you get there after hours.

Amy Vargas-Tonsi 
Rating:
3.0

Customer did not leave a comment.

Kristy McMillan 
Rating:
1.0

You need to explain everything to customer before they rent anything!!!

Weberly McDonald 
Rating:
5.0

Nothing. This was the best Uhaul experience I have ever had. The place was beautiful! Felt like a home and not a rental store. The representative was very pleasant! Kudos to this place!

MICHELE COATS 
Rating:
5.0

Customer did not leave a comment.

Penny Brown 
Rating:
4.0

The lot entrance is a bit tight. Other than that everything else was good.

Brian Sevigny 
Rating:
5.0

My initial pick up location was changed by email. Initially I went to the location on my printout and no one was there! This caused some panic until I was directed to the new location which was excellent.

William Yount 
Rating:
5.0

Excellent customer service from this location. Resolved all questions quickly.

Josh Bowman 
Rating:
5.0

Customer did not leave a comment.

Michael Smith 
Rating:
5.0

Customer did not leave a comment.

ANGEL JOBEL 
Rating:
5.0

Customer did not leave a comment.

Brandon Jones 
Rating:
5.0

Customer did not leave a comment.

francies dailey 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Judith 
Rating:
5.0

Customer did not leave a comment.

Timothy Downs 
Rating:
5.0

Great staff, clean truck

Christian Roose 
Rating:
5.0

Customer did not leave a comment.

GLADYS MOSELEY 
Rating:
5.0

Customer did not leave a comment.

BHAVIKKUMAR PATEL 
Rating:
5.0

Outstanding customer service

MICHELLE BRIGHT 
Rating:
5.0

Customer did not leave a comment.

Yavuz Dogan 
Rating:
1.0

Not worth typing about! Will not ever use this location again

Tanya Edwards 
Rating:
4.0

Customer did not leave a comment.

Hope Salvador 
Rating:
5.0

Customer did not leave a comment.

Obadiah Kirk 
Rating:
5.0

Customer did not leave a comment.

Delton Farmer 
Rating:
5.0

Customer did not leave a comment.

Garry Schwartz 
Rating:
5.0

My only issue was there was no one at the location to receive the unit nor would they answer the phone number listed on the order but I had no issues dropping it off and there was ample room to back it in.

William Shelton 
Rating:
5.0

At this location the service was superb. The reservation over the phone was also outstanding. They made it very easy to move out of state.

Juan Vinueza 
Rating:
5.0

Fast easy drop off.

jonathan baker 
Rating:
5.0

Customer did not leave a comment.

Kevin HolmesJr 
Rating:
5.0

Customer did not leave a comment.

HENRY MCDONDUGH 
Rating:
5.0

Customer did not leave a comment.

Tomas bethea 
Rating:
1.0

Associates had no idea how to help me at all with any questions. When I walked in they acted like I was bothering them. I ordered a furniture dolly and they didn’t have one. I also ordered the uhaul from a location that was 1 mile away from my house only to be told I had to pick up a uhaul that was 20 miles away the day before. Also there were 4 other uhaul places between my new house and where I was told I had to drop off and I could not change it because of reservations. Well you changed mine last minute why did I need to drive into a different city to drop off then?

Joshua Terpstra 
Rating:
3.0

Lack of knowledge for items like requesting an itemized receipt.

Stephen West 
Rating:
5.0

Customer did not leave a comment.

Penelope Perkins 
Rating:
4.0

Air conditioning did not work in truck.

MATTHEW GRATSON 
Rating:
4.0

Customer did not leave a comment.

Dwayne Jones 
Rating:
3.0

Customer did not leave a comment.

Elizabeth Coston 
Rating:
4.0

Customer did not leave a comment.

Angelo Vlahos 
Rating:
5.0

Customer did not leave a comment.

Heather Bonawitz 
Rating:
5.0

Customer did not leave a comment.

Ashowntee Bryant 
Rating:
5.0

Customer did not leave a comment.

Trevor Fulcher 
Rating:
5.0

Customer did not leave a comment.

MICHAEL REILLY 
Rating:
3.0

When reserving the truck I was contacted about pulling a trailer to my drop off location for UHaul and would receive a discount. After talking to Zoe I agreed to do so and received an updated cost for the rental. The lady’s in NC were very nice however the price was $120 more than my quoted price from Zoe. I informed them of what I was told and they were confused and apparently the computer had no information about it, The district rep for UHaul was called, she said she saw the discount was applied and with taxes the finale cost was what the lady said and not what I was doing yold by Zoe. I have a truck to load and 500 miles to drive that day so I was not happy but agreed. When I went to leave I had to ask about the trailer, that started a whole new issue from “did you rent a trailer to” to “it needs to be picked up at a separate location”. I told them to just forget the discount and they “found” a trailer on that lot for me to pull. So after 2 hours and $120 more than I was quoted I was on my way. Truck was great and everyone I spoke to was polite but UHauls computer system is terrible or the people don’t know how to use it.

Hoyt Wallace 
Rating:
5.0

Truck was ready as planned. Easy to check out after hours access

Keil Wurl 
Rating:
5.0

Customer did not leave a comment.

Geoff Stanbury 
Rating:
5.0

Customer did not leave a comment.

Brent Norris 
Rating:
1.0

Poor communication.

DENISE NOBLE 
Rating:
4.0

Customer did not leave a comment.

HARRY BYRD 
Rating:
5.0

Everything went great, no suggestions.

Alise Leslie 
Rating:
3.0

Customer did not leave a comment.

WILLIAM DOW 
Rating:
5.0

Keep hiring great people with a customer satisfaction point of view, and you will do well.

DAVID HALEY 
Rating:
5.0

Customer did not leave a comment.

RICHARD HORTON 
Rating:
3.0

My experience was a total disaster from start to finish. I don't blame the location where I picked up, because it was not all their fault. My reservation was at the chapel hill Blvd location in durham. My reservation got booted the day before I was to pick it up. I explain In detail what I needed and when it was needed. I was just pushed aside as if I didn't matter. So now I go to the pick up location ad they are confused but I will say they did what they could to help me. The real problem came when I was to pick up the tow dolly there was only three ladies working and no one to hook up the vehicle in which I paid for in advance. They had to call one of their husband's to come and hook up the vehicle. Again I don't totally blame this location. I blame uhaul and it's lack of communication between the different branches. I picked up the vehicle and it was on E. The dash read 32miles til empty. I've never had that happen before. They notated it and said just drop it off the same way you got it. I turned it in and took my original paperwork and showed them where it was notated that the truck was empty prior to my possession of it. The next day they emailed me a statement where they charged my card for turning the truck in empty. They also asked me to disconnect the dolly and put it in one location on the lot and park the truck in another location. Never experienced that before. As I said a total disaster. I have to say I will never use uhaul again, not even to their storage units. Total lack of professionalism. I'd be embarrassed to say I worked for the company if I did.

MICHAEL HALL 
Rating:
1.0

We were not told that if we dropped it off after hours we would be charged an additional fee. We had the truck just a little over a day were we could have kept it 4 days. But I didn’t have the driver to keep it until you were open. If this is the case with uhaul I won’t use uhaul again.

Michael Moore 
Rating:
1.0

I spent one whole hour trying to book a truck and the lady that answered the phone handed the phone to a woman who did not speak English! Sorry in return I constantly had a repeat myself over and over again that he gave me an anxiety attack they also called multiple times to receive the same information that I had already given them. The manager was rude, she told me to hurry up, because they closed at 5 pm; I was on the phone with them at 3 pm , just trying to book a truck. The truck was also slow, not well kept, and not at all safe. I would like a refund

BRITON BROWN 
Rating:
3.0

Customer did not leave a comment.

ALLISTER AUGUSTE 
Rating:
5.0

They are very helpful. I would pick-up or drop off from this location.

Ron Rockwell 
Rating:
5.0

The people here were nice and friendly

Mark Harris 
Rating:
5.0

Customer did not leave a comment.

Raymond midgette 
Rating:
5.0

Customer did not leave a comment.

Carrie q Brown 
Rating:
5.0

Very professional

Jerry Young 
Rating:
4.0

The vehicle was not clean at all and it was an old vehicle. We had to clean the seats and windows ourselves because it was quite dirty when we picked it up. Also, the lady assisting us was very nice, but she gave us so much wrong information. 1. She told us we could drop off the Uhaul at any location, but that was not true. We had to drop it off at a specific location and almost paid a fine for not doing so even though we were told we could. 2. She told us that even though we have the rental for 5 days, if we return it early, we will get a refund for the days unused. So, I rushed to return it within 48 hours and then was told that I would not get a refund due to a one-way policy. I could have kept the truck for longer then and used it for transporting a few more items. I was very disappointed with the lack of true information I was given, which really inconvenienced me.

GANESH RAMAKRISHNAN 
Rating:
1.0

More employees that are knowledgeable about your company and the equipment

LISA MESTRE 
Rating:
5.0

I was pleased that the equipment I requested was on the lot, clean, and ready to drive. I’ve had several bad experiences at other U-Haul locations that did not have the trucks I reserved. Staff at this location were pleasant and professional. The facility was attractive, well-maintained, and in a quiet residential neighborhood.

robert whiteside 
Rating:
5.0

Customer did not leave a comment.

Dennis Violante 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top