I spent one whole hour trying to book a truck and the lady that answered the phone handed the phone to a woman who did not speak English! Sorry in return I constantly had a repeat myself over and over again that he gave me an anxiety attack they also called multiple times to receive the same information that I had already given them. The manager was rude, she told me to hurry up, because they closed at 5 pm; I was on the phone with them at 3 pm , just trying to book a truck. The truck was also slow, not well kept, and not at all safe. I would like a refundBRITON B.
Customer Reviews for LDA Auto Group LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.ALLISTER A.
They are very helpful. I would pick-up or drop off from this location.Ron R.
The people here were nice and friendlyMark H.
El cliente no dejó un comentario.Raymond M.
El cliente no dejó un comentario.Carrie q B.
Very professionalJerry Y.
The vehicle was not clean at all and it was an old vehicle. We had to clean the seats and windows ourselves because it was quite dirty when we picked it up. Also, the lady assisting us was very nice, but she gave us so much wrong information. 1. She told us we could drop off the Uhaul at any location, but that was not true. We had to drop it off at a specific location and almost paid a fine for not doing so even though we were told we could. 2. She told us that even though we have the rental for 5 days, if we return it early, we will get a refund for the days unused. So, I rushed to return it within 48 hours and then was told that I would not get a refund due to a one-way policy. I could have kept the truck for longer then and used it for transporting a few more items. I was very disappointed with the lack of true information I was given, which really inconvenienced me.GANESH R.
More employees that are knowledgeable about your company and the equipmentLISA M.
I was pleased that the equipment I requested was on the lot, clean, and ready to drive. I've had several bad experiences at other U-Haul locations that did not have the trucks I reserved. Staff at this location were pleasant and professional. The facility was attractive, well-maintained, and in a quiet residential neighborhood.robert W.
El cliente no dejó un comentario.Dennis V.