Customer Reviews for Lazi Outlet Store LLC
(U-Haul Neighborhood Dealer)

27 reviews

362 W North Bend Rd   Cincinnati, OH 45216

(513) 252-2520

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(513) 252-2520

362 W North Bend Rd
Cincinnati, OH 45216

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Very reasonable pricing, friendly staff and quick to respond.

RUTH SPEARS 
Rating:
5.0

The location was obvious and easily accessible. There was plenty of room to drop off the trailer comfortably and it allowed me to take my time unloading etc. I recommend this place. Everyone was friendly.

Nickolas LaFrance 
Rating:
4.0

The employees were not very friendly and had to call a service to answer question. Wanted to charge me $45 to hook up the trailer. This should be free with rental to put on and off.

Lowell Addison 
Rating:
5.0

Customer did not leave a comment.

Sergei Kulakov 
Rating:
3.0

It was just a drop off point. No employees, but just not a very inviting place.

Brian Fitzpatrick 
Rating:
1.0

No one was there. A bunch of people waiting.

Kiet Ho 
Rating:
2.0

Customer did not leave a comment.

Jeff Mathias 
Rating:
2.0

Strange location in the kind of place you go and are never seen again. Definitely will not use again.

Jason Rodriguez 
Rating:
1.0

Customer did not leave a comment.

Douglas Johnston 
Rating:
5.0

I have no complaints. The people were great! The only thing I could critique is the general cleanliness of the area but it had no effect on the rental. My only (slight) concern was running over something that could puncture a tire.

Keith Moore 
Rating:
4.0

Customer did not leave a comment.

Benjamin Peri 
Rating:
3.0

Friendly, courteous and efficient experience all the way around

MICHAEL COLLIGAN 
Rating:
4.0

Customer did not leave a comment.

Robert Eyrich 
Rating:
2.0

The hours listed on u-haul are not accurate for this facility. I had a drop-off and since I did not pay to drop-off during now operation hours I went during hours that the facility claimed to be open. Thankfully, there were people working at the other company on-site that said this was a common issue and to drop-off the trailer and that they would inform the u-haul individual. This was after I called main u-haul and they said similar.

Aimee Henderson 
Rating:
1.0

Shawn/ Sean (sp?) Was amazing! Love that guy. Very friendly and professional. Would definitely recommend him, but the location was horrible.

carrie lamano 
Rating:
5.0

Customer did not leave a comment.

Sandra Perovich 
Rating:
1.0

Please see my customer service notes for this pickup. I don’t have the time to type out all the issues I experienced and I am still waiting for some form confirmation as to my case. I was told I would receive some sort of compensation for the issues at the pick-up but am still waiting to receive any communications about such. Signage was very bad, management and staff were simply not present at pickup and I had to wait 35+ minutes to get my truck’s key. Staff gave my furniture dolley (the locations last one) to another customer that reserved a truck upon arriving. Drivers seat floor was covered in dried mud. All in all this pickup location should be dropped from U-haul business as soon as possible. It did not feel safe at all and threw a massive wrench and large amount of stress into my day. I also received the truck with gas gauge empty. Please call me to discuss status of my compensations. Thanks,

Eli Deskins 
Rating:
5.0

Customer did not leave a comment.

AMBER MARTIN 
Rating:
1.0

Felt bad, he was the only place with a 26fter but no equipment and the movers he rents too left the back filled with leaves.

Jon Puckett 
Rating:
5.0

Customer did not leave a comment.

Samantha Misali 
Rating:
5.0

I had an excellent experience with the location/Owner.

Tracxi Isome 
Rating:
4.0

Customer did not leave a comment.

Linda Foster 
Rating:
5.0

Fill tanks with gas. When your not from the area and have to find gas before you can even get to where you are loading is so bad and unprofessional. I own a multi location landscaping business and do a lot of truck equipment rentals and never have I seen a gas garage below a quarter. Not good at all!!!

Jerome Sroka 
Rating:
4.0

Engaging and helpful employee

John Mcmanus 
Rating:
5.0

Customer did not leave a comment.

David Perkins 
Rating:
5.0

Customer did not leave a comment.

Christopher Dowers 
Rating:
1.0

Pickup location was changed the day before pickup date. Truck had sensor issues causing trucks ABS brake light, traction light and cruise control to shut off.

Kent Storer 
No reviews have been submitted for this location.

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