Comentarios del cliente para Lawsons Service Center

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Lawsons Service Center

Grado total:

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Peter P. en

Grado:

The cab of the truck was filthy and stunk, I rented the truck to travel from South Carolina to Massachusetts, I cleaned the cab with bleach and water to remove sticky substances and other unknown stuff. I am not a germafobe but have some standards. The gas tank had a estimated 5 miles remaining in the gas tank. I did not receive all of the items I had reserved for the move.

Destiny J. en

Grado:

Truck was filthy dirty inside and out. Look like whoever had it previously went mud diving

Kenneth P. en

Grado:

Make your website better and the 1-800-U-Haul number rings to a different company, not to U-Haul

Tiffany J. en

Grado:

El cliente no dejó un comentario.

Jeffery L. en

Grado:

El cliente no dejó un comentario.

john W. en

Grado:

El cliente no dejó un comentario.

TERRI B. en

Grado:

El cliente no dejó un comentario.

harvey P. en

Grado:

local man does right by people

JOHN Z. en

Grado:

Very helpful staff. Helped us unhook the trailer. Don't recommend for truck drop-off because their key box is broken. If you do, rec taping a video and for sure syncing/sharing location at the time you drop off the truck. We dropped off a trailer later when staff was present - unsure if they marked it as returned or not bc we got a message almost 2 months later that the trailer had not been returned...

Steven S. en

Grado:

El cliente no dejó un comentario.

JOHN Z. en

Grado:

Lawson’s key drop off box is broken. You have to check out online while at that location with your cell phone so you’re not liable if key/vehicle is stolen.

Angela L. en

Grado:

El cliente no dejó un comentario.

Rachel I. en

Grado:

The gentleman was nice at the pick up site but the tow dolly wasn't working and we ended up getting used. The recorded miles on the truck on the paper work were not what we had when we started driving the truck. I have pictures. 200 miles less the stated. The tow dolly pulled to the left. The gas was 1/4 not 3/4 like it was supposed to be. They gave me 2 extra days on the phone from 1800 uhaul but I was still charged an extra day even though I brought the truck back 2 days earlier. My paper work stated it was due morning of August 25th we returned it at 3 pm on August 23rd.

George W. en

Grado:

El cliente no dejó un comentario.

Douglas E. en

Grado:

Dirty, unkept location. Personnel dirty mechanics.

Antione W. en

Grado:

The location was not bad. The issue that I experienced was that they didn’t have all the equipment that we needed onsite. We had to drive 7.7 miles to another location to pick up a dolly that we needed. Then when we arrived to the second location, they did not have a dolly either. So we were sent 23.6 miles to another location to pick up a dolly. After we picked up the dolly, we had to drive back 19.5 miles. This process took 3 hrs. We called to complain to customer service, the only thing they offered was a $50 credit. The total rental was $270. That was like a slap in the face. We did not have unlimited mileage, but customer service told us that they would provide us with unlimited mileage due to the fact that we had to drive to other locations. At the end of it all, we were charged an over mileage fee of $33. This is a terrible business operation. U-Haul needs to do better.

Valerie P. en

Grado:

El cliente no dejó un comentario.

ZEESHAN K. en

Grado:

I have used uhaul often, but this time was bad. The uhaul was infested with fire ants. When I notified the person in the office I would like a different truck he just spray some gas on them, and told me I was good to go. There were still so many ants and the truck was really dirty. I bought some bug spray and had to clean the truck myself, because I don’t like to drive in filt. It took me an hour to clean. I would not recommend this location to others.

franklin H. en

Grado:

Just like renting, everything went smoothly..

John L. en

Grado:

El cliente no dejó un comentario.

Ralph B A. en

Grado:

Very Clean truck

jeane P. en

Grado:

El cliente no dejó un comentario.

Robert H. en

Grado:

El cliente no dejó un comentario.

guy C. en

Grado:

Was late and mad I call No paperwork call if you want an earfull

Brian A. en

Grado:

El cliente no dejó un comentario.

jim W. en

Grado:

El cliente no dejó un comentario.

Mary B. en

Grado:

recalculate my rental and send me my refund!!!

Vicky P. en

Grado:

El cliente no dejó un comentario.