Customer Reviews for Lawrence Automotive
(U-Haul Neighborhood Dealer)

1,258 reviews

814 W Main St   Jamestown, NC 27282

(336) 886-8203

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–12 pm
Special Operating Hours
  • 3/29/2024: 9:00 am - 12:00 pm
  • 3/31/2024: Closed
  • 4/3/2024: 3:30 pm - 5:00 pm
  • 4/4/2024: 3:30 pm - 5:00 pm
  • 4/5/2024: 3:30 pm - 5:00 pm
  • 4/6/2024: 9:00 am - 12:00 pm
  • 4/7/2024: 9:00 am - 12:00 pm
  • 4/8/2024: 3:30 pm - 5:00 pm
  • 4/9/2024: 3:30 pm - 5:00 pm
  • 4/10/2024: 3:30 pm - 5:00 pm
  • 4/11/2024: 3:30 pm - 5:00 pm
  • 4/12/2024: 3:30 pm - 5:00 pm

Show All Hours

Services at this Location:

Contact Us

(336) 886-8203

814 W Main St
Jamestown, NC 27282

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–12 pm
Special Operating Hours
  • 3/29/2024: 9:00 am - 12:00 pm
  • 3/31/2024: Closed
  • 4/3/2024: 3:30 pm - 5:00 pm
  • 4/4/2024: 3:30 pm - 5:00 pm
  • 4/5/2024: 3:30 pm - 5:00 pm
  • 4/6/2024: 9:00 am - 12:00 pm
  • 4/7/2024: 9:00 am - 12:00 pm
  • 4/8/2024: 3:30 pm - 5:00 pm
  • 4/9/2024: 3:30 pm - 5:00 pm
  • 4/10/2024: 3:30 pm - 5:00 pm
  • 4/11/2024: 3:30 pm - 5:00 pm
  • 4/12/2024: 3:30 pm - 5:00 pm

Show All Hours

No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Joel Ellington 
Rating:
5.0

As always…I received excellent service from the attendant! He’s always patient and hospitable!

Willie Bryant 
Rating:
5.0

Phil, was great!

Chris Borsani 
Rating:
5.0

Very friendly

Matthew Walker 
Rating:
5.0

I checked in online prior to arriving and everything went smooth. They had me pull around then connected the trial and confirmed all the signal. I will be renting from Lawrence anytime I need a trailer or truck in the future.

Robert Manzella 
Rating:
5.0

Customer did not leave a comment.

Angela Mughal 
Rating:
5.0

The guy was very nice and he explained everything to me and he took his time

MIRANDA WATTS 
Rating:
5.0

Great service!

Per Sandberg 
Rating:
5.0

Nothing

Ivan Johnson 
Rating:
5.0

You guys need to let someone know that you can’t use a prepaid card you have to have a bank card or credit card

Dawn Garland 
Rating:
5.0

Always great service from this location.

Irwin Hoffman 
Rating:
5.0

Customer did not leave a comment.

Mary Queen Johnson 
Rating:
3.0

Very helpful and kind staff. He even showed up before their store hours because he knew the mobile check in wasn't working.

Heather Engroff 
Rating:
5.0

Compared to the N. Main St. High Point location, the service was over the top. Thank You

Jerry Hollis 
Rating:
4.0

The price should be 159.00 not 177.00, got a 18.00 discount to drop it off at Lawrence Automotive. I should have 50 extra miles and not 50 extra days. The furniture dolly was not the one I ordered.

Jacques Youngblood 
Rating:
3.0

Customer did not leave a comment.

Paul Fronapfel 
Rating:
3.0

Customer did not leave a comment.

Lori Ecklund 
Rating:
5.0

Everything was on point. It was ready when I got there. I done everything online. Mr. Bill took care of me real well. I will recommend y'all ,I will use y'all again. Thank you.

April Bridges 
Rating:
1.0

Customer did not leave a comment.

Ryan LIPKE 
Rating:
5.0

Customer did not leave a comment.

Carol Phillips 
Rating:
5.0

Excellent service and conveniently located. Very simple process. Will rent again from this location.

Christopher Tamayo 
Rating:
5.0

Customer did not leave a comment.

Tom Grose 
Rating:
5.0

Customer did not leave a comment.

Irwin Hoffman 
Rating:
5.0

Customer did not leave a comment.

Kenneth Hillegass 
Rating:
5.0

Very friendly!!

Wade Younger 
Rating:
5.0

Great customer service

ANAND SEKAR 
Rating:
3.0

Customer did not leave a comment.

Ann Davis 
Rating:
5.0

Customer service was excellent.

Festo Kato 
Rating:
5.0

Customer did not leave a comment.

Christina Pond 
Rating:
1.0

Costs not disclosed when renting even though I asked about all charges. I would consider is a shady way of conducting business.

joe hagler 
Rating:
5.0

Their customer service is stellar. You don’t need any special treatment because I have always been treated like I am their only customer and they really try to give good info and all charges are as shown upfront. I think this is the best location I have used.

TONI GILLIS 
Rating:
5.0

I have no improvement suggestions. I just wanted to say the 2 men that have helped me at this location have been above and beyond accommodating...They were very helpful and friendly

CHRISTINE SCHNUTH 
Rating:
5.0

Customer did not leave a comment.

Steven Jacks 
Rating:
4.0

I have never rented a uhaul this way. But this was the best way for me and I liked it a lot.

Alecia Smith 
Rating:
5.0

Customer did not leave a comment.

Barbara Williams 
Rating:
5.0

Received great customer service.

Dennis Davis 
Rating:
3.0

Very rude phone call when we were taking truck back. Attendant threatened us with police action as we were 2 hours late with truck due to significant rain delay.

ericka cox 
Rating:
5.0

Phil was so nice and accommodating.

Caren Standen 
Rating:
4.0

Customer did not leave a comment.

Lloyd Houseworth 
Rating:
5.0

I love this location. Phil was incredibly helpful and kind and very responsive. This would be my preferred U-Haul rental location even if I didn't live in Jamestown.

Judy McCourt 
Rating:
5.0

The rep was very knowledgeable. Explained everything to us and was overall amazing. Will definitely use that Jamestown, NC location again.

Sasha Davis 
Rating:
5.0

All good

David Buffaloe 
Rating:
5.0

The location was good. The service was good too.

LaTonya Williams 
Rating:
4.0

Very helpful

FAISON HAWLEY 
Rating:
4.0

the experience was good

Herman Hawkins 
Rating:
5.0

Customer did not leave a comment.

Jan Eckensberger 
Rating:
1.0

The lot to leave the truck is so poorly maintained. There are TONS of potholes/giant dips/grass growing through concrete throughout and it's hard to avoid all of this-you could literally cause damage to the trucks. My husband happens to be a CDL driver so he was able to maneuver more easily. The lot is disorganized and it is unclear where to leave the truck because you inevitably end up parking another vehicle in. The other concern is that the instructions for where to leave equipment DO NOT indicate that all dollies/blankets/hand trucks need to be locked in the cab of the truck if dropped off after-hours. We received a call from someone at Lawrence Automotive after we left the location indicating that theft of those items is our responsibility and that we should have known to put them in the cab prior to locking the door and dropping the key in the drop box. He offered no solutions other than to make us aware of that. We chose to return and put our personal lock on the outside of the truck and leave that key in the lock box as well. He honestly should have gone out to his place of business to take care of it after learning that no instructions were provided to us. He only offered to let us take our chances and that he has cameras at the property and could try to monitor. No offer to mail our lock to us. Limited concern for the extra time and energy spent on this. We came from WI and were returning to WI after putting our items in storage for our upcoming move. Very disappointing drop location and service.

Michael Isler 
Rating:
5.0

The service is good. The in charge is so friendly and approachable.

Eva Amante 
Rating:
5.0

Have newer vehicles available!

Ed Higgins 
Rating:
5.0

Everything was great..No Problems at all..Great Customer Service...

EARL GARLAND 
Rating:
1.0

This was the worst place in the nation. Trash up to the roof.!!!!

Robert Marsh 
Rating:
5.0

NA

Pamela Potts 
Rating:
5.0

Customer did not leave a comment.

Andrea Burnie 
Rating:
5.0

Customer did not leave a comment.

RODERICK COOPER 
Rating:
3.0

location is hard to get in and out of but is very visable and conviently located next to a 711 to refuel.

Charles Kroksh 
Rating:
5.0

Customer did not leave a comment.

Erick Jimenez 
Rating:
4.0

Customer did not leave a comment.

Steve Duke 
Rating:
2.0

the guy working was super helpful but the drop-off building was a dump

John Robertson 
Rating:
5.0

Customer did not leave a comment.

Adam Morgan 
Rating:
5.0

Mr. Paul did a great job. Fast and friendly service.

TEDDY GRAHAM 
Rating:
3.0

Need more parking available.

Linda Ball 
Rating:
4.0

My only complaint is that I never received a receipt via email from when I returned the trailer to the return location.

David Holmes 
Rating:
5.0

Customer did not leave a comment.

AARIN HILL 
Rating:
5.0

Computer system crashed nationwide and delayed rental by 5 hours. Lawerance Automative was very helpful.

Edward Mueller 
Rating:
4.0

Customer did not leave a comment.

paul settles 
Rating:
4.0

Easy pick up and friendly service

Allen May 
Rating:
5.0

Thank you Phil

Nedra McFadden 
Rating:
1.0

Junk everywhere in the building. No place to pull into property (buisness), difficult access to equipment to hookup to trailer. Staff was nice guy and knew his job.

Louis Guerriero 
Rating:
5.0

great customer service and support

Dave Hicks 
Rating:
5.0

Customer did not leave a comment.

Andy Lewis 
Rating:
5.0

Customer did not leave a comment.

Catina Mitchell 
Rating:
5.0

A little hard to get in and out of with a trailer, but someone was there immediately to help me and give directions.

Chris Gottfried 
Rating:
3.0

Customer did not leave a comment.

ORANE TOMLINSON 
Rating:
3.0

Not an ideal location but might be convenient to you. There is no parking if you plan to leave a vehicle on site till your return

Trevor Alfred 
Rating:
5.0

Customer did not leave a comment.

Reynaldo Moore 
Rating:
4.0

The attendant is always pleasant helpful

Willie Bryant 
Rating:
2.0

Customer did not leave a comment.

Brian Stook 
Rating:
5.0

Stay as u are

Mary Malone 
Rating:
4.0

Customer did not leave a comment.

KEVIN HAYES 
Rating:
4.0

Customer did not leave a comment.

MCKENZIE HAIRSTON 
Rating:
1.0

The truck was in poor condition when picked up, and we are now being charged a cleaning fee that is being contested.

Robert Standen 
Rating:
5.0

Customer did not leave a comment.

Sherri Conner 
Rating:
5.0

Customer did not leave a comment.

HUBERT POWELL 
Rating:
5.0

Customer did not leave a comment.

Brooks Simms 
Rating:
5.0

Truly great customer service. I wouldnt change a thing, very friendly and easy going person and equipment did what we needed. Will be using this location for future rentals for sure!

Eric Lang 
Rating:
5.0

Customer did not leave a comment.

Pamela Lanier 
Rating:
3.0

The service is always super efficient! Very helpful attendant!

Willie Bryant 
Rating:
5.0

Great Service !

William Brown 
Rating:
3.0

It went well!

Willie Bryant 
Rating:
5.0

I always rent my uhaul equipment from Lawrence Automotive. Excellent dealer.

DAVID POWELL 
Rating:
5.0

Customer did not leave a comment.

Marcela Tapia 
Rating:
3.0

The property is a bit short on parking space. It was funny (amusing type funny) when the persons ahead of me in line said they were there to pick up a 20 foot truck and I had just pulled in with a 20 foot truck. Easy handoff.

Michael Wurdack 
Rating:
3.0

Customer did not leave a comment.

Whitney Scott 
Rating:
5.0

Customer did not leave a comment.

MARK BARDOU 
Rating:
4.0

Customer did not leave a comment.

Akira McCoy 
Rating:
1.0

pus the truck was old and ragged. it also used a lot of gas

HARRY WRIGHT 
Rating:
5.0

This was the first time that I had rented from U Haul and I was very happy with how easy it was. I had called Lawrence Automotive a week before I needed to pick up the van and Wayne was very helpful in making sure that it was ready for me when I had scheduled the pickup time.

Peter Smith 
Rating:
5.0

Loading ramp on 2 six footer is too short

Shawn Coughlin 
Rating:
5.0

Attendant was very knowledgeable and very friendly. I’ll use this location again.

Philip Young 
Rating:
5.0

Customer did not leave a comment.

Brett Clinch 
No reviews have been submitted for this location.

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