Comentarios del cliente para Laurel Heights Shell

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Laurel Heights Shell

Grado total:

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LeRoi H. en

Grado:

El cliente no dejó un comentario.

richard A. en

Grado:

Locations in SALINAS CA (only 2 and on the East side) are hard to get to when having to drive from the West side of the city. It is far off the freeway access and streets at clogged with traffic. Driving a large vehicle in those conditions is too stressful. Mileage budget is way too low for the lack of choices of drop off locations and the extent of city of Salinas being 10 miles in diameter so you can use up 20 miles in the destination city of a one-way rental just in getting to your destination and then to the drop off location across town alone. I got charged “excess” mileage unfairly even though I used the shortest route possible. The clerk called the regional director and explained it to him and the director flatly Refused ! Told me I had to call the 800 number to ask for a waiver refund. Unthoughtful customer careen his part over $3 and 7.3 miles.!!! The are only 2 drop off locations in Salinas and they are both near each other and the about same part of the other side of town and distance from the unload address.

GILBERT C. en

Grado:

When I reserved the Uhaul I had selected different pickup and drop off locations. It was changed the day before which caused me to drive out of my way to pickup and drop off the vehicle.

Carol C. en

Grado:

El cliente no dejó un comentario.

Richard C. en

Grado:

El cliente no dejó un comentario.

Jessica M. en

Grado:

El cliente no dejó un comentario.

Isabel C. en

Grado:

Came to drop off Uhaul truck, turns out no one there new How to return the truck had to wait 30 minutes for Robert to arrive and turns out he couldn’t give me my $100 dollar deposit it had to be credited to my account. I paid cash when I picked up the U haul in Casa Grande Arizona was told my 100.00 deposit would be given to me in cash when I return the vehicle. Just bunch of crap misinformation.

Robert L. en

Grado:

El cliente no dejó un comentario.

Claudia T. en

Grado:

Truck was dirty in the back was not sweeped and in side had a s8tain on the floor

Daniel F. en

Grado:

El cliente no dejó un comentario.

Amor S. en

Grado:

El cliente no dejó un comentario.

Rex M. en

Grado:

Excellent Service

Eveline C. en

Grado:

The customer service was excellent, however the location was not very clear. It was a shell gas station that was hard to find, we had to call two times, even though we were at the address that google took us to, it was not clear it was going to be a Shell gas station. Did like the fact that drop off was until 10 pm though and again the customer service was excellent.

Nhiimbi N. en

Grado:

Requested a different drop off location, the one off of Market street but discovered the clerk had chosen this location on my way to returning the truck. Had to wait about 20-30 mins because they weren’t expecting me until the next day and had to call main office. Was a gas station and didn’t know where to park.

Danny G. en

Grado:

El cliente no dejó un comentario.

Edward D. en

Grado:

Few trucks to rent but it appears the

David O. en

Grado:

El cliente no dejó un comentario.

Robert B. en

Grado:

Great Staff. Quick and professional. Made the experience very nice especially after a move. Everything was done quickly. Very professional at this site.

tim B. en

Grado:

Very friendly and helpful