Customer Reviews for Larry's Service Station
(U-Haul Neighborhood Dealer)

137 reviews

42 W Main St   Galeton, PA 16922
(716-904-1530, on Rt 6)

(814) 435-3480

Office Hours

  • Mon-Thur: 10 am–6 pm
  • Fri: 10 am–8 pm
  • Sat: 10 am–4 pm
  • Sun: 12 am–4 pm

Services at this Location:

Contact Us

(814) 435-3480

42 W Main St
Galeton, PA 16922
(716-904-1530, on Rt 6)

Services at this Location:

Office Hours

  • Mon-Thur: 10 am–6 pm
  • Fri: 10 am–8 pm
  • Sat: 10 am–4 pm
  • Sun: 12 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Larry went above and beyond to make this a very easy and pleasant experience. Will definitely use him in the future

Joseph Kurtz 
Rating:
5.0

The physical location of the business (building, grounds, etc.) could definitely use some renovation and curb appeal.

Scott Erway 
Rating:
5.0

Larry was great to work with. He is an outstanding employee and I would recommend his services to anyone.

Tammy Dove 
Rating:
5.0

The dealer was very friendly and helpful. He has gone out of his way to help me and my family out on our move. Not only with the initial rental but also with a follow up.

John Kluck 
Rating:
5.0

Customer did not leave a comment.

Paul Gosdick 
Rating:
5.0

Customer did not leave a comment.

Melissa Moyer 
Rating:
5.0

Customer did not leave a comment.

Ruth Webb 
Rating:
5.0

Larry provided excellent customer service.

GAYLE MITZEL 
Rating:
4.0

More inventory

JAMES GREEN 
Rating:
2.0

No one at the location. Difficulty parking equipment. Have to stop traffic to back in. Tiny parking lot with lots of obstructions. Not a good location for a Uhaul rental facility.

george Horton 
Rating:
1.0

Customer did not leave a comment.

Patrick Baker 
Rating:
5.0

Larry made sure we were well taken care of. Thank you!

JAMES GREEN 
Rating:
5.0

Customer did not leave a comment.

Hilda Frith 
Rating:
5.0

Customer did not leave a comment.

Dylan Plume 
Rating:
5.0

Customer did not leave a comment.

Charles Andersen 
Rating:
5.0

Larry was great

Richard Neefe 
Rating:
5.0

Customer did not leave a comment.

Louise Sztenderowicz 
Rating:
5.0

Add wheel chocks to your transport trailers. Something for the rear for a little more stability.

Brandon Mahon 
Rating:
5.0

Customer did not leave a comment.

Mabel Jackson 
Rating:
5.0

Customer did not leave a comment.

Christos Louca 
Rating:
5.0

The representative was terrific. He was so nice and went above and beyond to make our experience a pleasure.

Heather Horn 
Rating:
2.0

I have rented small items at this location before with no problem. However on this occasion we needed a very large truck for a long distance move. The owner of the location continuously told us that he could not guarantee us a truck at all, let alone a truck the size we needed. We agreed to take a smaller truck and still were unsure if we were going to have it until three days before our big move. He was difficult to communicate with. He failed to provide us with additional moving supplies that we requested. And repeatedly informed us that U-Haul as a company treats him poorly and is trying to shut him down because he is in such a rural area. Very unprofessional.

Shannon McCall 
Rating:
5.0

This was my second location. You sent me to an not existent drop off 1 hour out of my way in Westfield. Your system is broken.

John Piller 
Rating:
5.0

Larry talked me through the entire rental and pick up process.

Lester Beck 
Rating:
5.0

Thank you!

Hilda Frith 
Rating:
5.0

very helpful and knowledgeable thanks larry

West Beverly 
Rating:
5.0

Customer did not leave a comment.

Hilda Frith 
Rating:
4.0

driver side fender was only held on by one bolt. fender fell partially onto the road as i was driving home. fixed it when home by replacing the bolt. also driver side strap tightener slipped a lot.

RAYMOND BARNES 
Rating:
2.0

Very small old gas station with no room really to drop off a 26' Uhaul. Hard to find the drop box for the keys. Because of the small parking area, we had to park in front of the other two trucks right alongside a busy main road.

Rachelle Wilhelm 
Rating:
5.0

By far my best experience with U-Haul yet!

Chardae Mowery 
Rating:
4.0

Customer did not leave a comment.

Chaste Williams 
Rating:
5.0

LARRY - the Owner of this U-Haul location in Galeton, PA - could NOT have been Nicer or more Helpful - Was TRULY WONDERFUL in his CUSTOMER SERVICE and an EXCELLENT Representative of the U-Haul Company! Jennifer B

Jennifer Bonner 
Rating:
5.0

Customer did not leave a comment.

Erin Schweikart 
Rating:
4.0

Customer did not leave a comment.

Edward Kubilis 
Rating:
5.0

Place a sign that says the mail slot is the drop off box for the key. I dropped off before regular business hours and called the owner's cell. The owner is extremely helpful and friendly. I will be using this location on my next trip.

Helen Fahy 
Rating:
5.0

Excellent pickup experience, Larry from Larry's service did inform me the truck had a minor issue but parts where not available to repair at the time, but their was no safety concern.

Chad Markle 
Rating:
5.0

Larry went above and beyond to make sure all my needs got met. Will do business with again !! Nancy

Nancy DeStevens 
Rating:
5.0

It was such a pleasure working with Larry, this was my first time using U-Haul and I was a little nervous but he and his service took all of the stress out of moving! I can not imagine how he could've made the experience any better.

Paige Espenshade 
Rating:
3.0

Should not be asked for credit card info over phone and to take a picture and text driver’s license because i had already provided it at time of reservation.

John Myers 
Rating:
5.0

Larry is Awesome great guy to work with!

Nicole Albright 
Rating:
4.0

Customer did not leave a comment.

Daniel Evak 
Rating:
5.0

Customer did not leave a comment.

Charles Andersen 
Rating:
5.0

Customer did not leave a comment.

John Rubendall 
Rating:
5.0

Although uhaul was not able to meet my reservation time and location Larry made everything more than fair. Great guy, very concerned about everything he could control.

Grantland Rice 
Rating:
5.0

Larry was great and very informative. Followed up

Gregory Burnshaw 
Rating:
3.0

I was to pick the truck up in Westfield Sat. morning at 9 after 2 hrs of phone calls and waiting I was told to pick it up at 1:30 in Galeton. Went to Galeton and no one was there, called the phone number I was given and told the truck was in Gaines. Finally got the truck which was very nice but because of all the time changes I lost my help to load it, I was also promised a $50 discount which I did not happen either. I was already stressed and this just added a whole lot more stress.

Jane Frey 
Rating:
5.0

Customer did not leave a comment.

Charles Andersen 
Rating:
5.0

Customer did not leave a comment.

Kane Shope 
Rating:
1.0

find a new line of work renting vehicles is not it! uhaul is the WORST..The list of what they did wrong is staggering....

joseph zurlo 
Rating:
5.0

Customer did not leave a comment.

charles Andersen 
Rating:
5.0

I have always used U-Haul as my company moves me around a great deal and always get maximum value for my dollar with U-Haul. the only improvement that would help would be to pack, load and unload for me, (that would be a great help)

Daniel Blackwell 
Rating:
5.0

Customer did not leave a comment.

CHARLES ANDERSEN 
Rating:
2.0

The windshield was filthy, there were potato chips in the cab. I found a chip in the windshield when cleaning it, promptly notified the supplier and the drop-ff location. The left rear inside tire was flat which jeopardized the entire trip (200 plus miles). Informed Fricke's hardware of the flat tire also. Chose this location mainly for convenience.

Terry Nau 
Rating:
5.0

Customer did not leave a comment.

Kane Shope 
Rating:
4.0

Customer did not leave a comment.

denise zaiss 
Rating:
1.0

We returned the truck by the appointed time. There was no one at the location and the vehicle was not moved from where we parked it for 4 days!!!! There is never anyone at this location. In fact, the trailer that we rented 3 weeks prior was still in the same location where we left it!!!!

John Rogers 
Rating:
1.0

You need to find another drop-off location/vendor for the Galeton area. This person [Larry?] was not there and would not answer the telephone number provided. There was no one available at this location to assist in unhooking the trailer or direct traffic [this is on US Route 6 and is very busy; it could be a safety issue in the future]. This person, in my opinion, does not live up to the U-Haul expectations/policies.

John Rogers 
Rating:
5.0

Customer did not leave a comment.

Ruth Webb 
Rating:
5.0

Larry went out of his way make sure the auto transport was set up to ensure I had no problems on my long trip home.

roger bailey 
Rating:
5.0

Excellent experience. The U-Haul representative explained everything very clearly and educated me on all equipment.

geoff mazur 
Rating:
5.0

Customer did not leave a comment.

Beverly Austin 
Rating:
1.0

Every time I have moved, I have used UHaul and have had an excellent experience!! This location is an anomaly, I am sure, but I feel that UHaul should know the way that this rural location is being managed because it does not represent their excellent customer service standards. Here is the short version of our story! We arranged a pick-up at this location well in advance for our move and arrived a few minutes early to pick up the truck. I wanted to pick up a truck much closer to home, but the size we needed was only available about 30 minutes away. The location does not have a staff member except by appointment, it appears, and the gentleman who owns the store was 25 minutes late for our pick-up. In addition, when we were ready to pay for the truck, he asked for my driver's license and card and instead of processing my information, he attempted to make a photocopy. I asked him why he needed a photocopy and he answered that he did not have internet at his store so he would take my information home with him and process the sale there. He said he would "burn" the photocopy, so my information would stay secure. While he appeared to be a nice man, I felt that this was an unprofessional interaction and that my private information was not being treated with care. In addition, the gentleman became visibly frustrated when I shared my concerns, which increased my hesitancy to rent a truck from his location. After going back-and-forth for one-and-a-half hours, I was finally placed in touch with someone at UHaul over the phone who could process my payment securely. I feel that I should have been notified with my reservation that this location could not process a payment and that UHaul should provide additional customer service training at this location.

hannah brancaleone 
Rating:
4.0

Customer did not leave a comment.

Wayne Thornley 
Rating:
5.0

Larry was great and even called after I dropped off my transport to make sure everything went well.

Caleb Ashter 
Rating:
5.0

Larry was very attentive and courteous. Would recommend him to everyone. Thanks Jim Cleveland

James Cleveland 
Rating:
5.0

Larry was very helpful and knowledgeable. A true professional.

LeRoy Wenrick 
Rating:
5.0

Absolutely top of the line service! Very friendly and extremely helpful! Couldn't have asked for a better experience! Thank you!

Robert Jacobs 
Rating:
5.0

Customer did not leave a comment.

Miranda Hoyt 
Rating:
5.0

Customer did not leave a comment.

Matthew Seeley 
Rating:
5.0

Would recommend this location. 5 stars

Raymond Therrien 
Rating:
5.0

Larry went above and beyond to help make this an easy move, would highly recommend!!! Thanks again!!!

Tina Chescavage 
Rating:
5.0

Customer did not leave a comment.

RICHARD Bowser 
Rating:
5.0

Trailer had no jack had to lift the tongue onto my hitch. Tongue weight way too much for a 74 year old man to lift.

Kenneth Unger 
Rating:
5.0

Customer did not leave a comment.

Daniel Polz 
Rating:
4.0

Customer did not leave a comment.

Erich Brooks 
Rating:
3.0

Great service, convenient,affordable.

William Douglass 
Rating:
4.0

Customer did not leave a comment.

JIM OLIVER 
Rating:
5.0

Nothing. The owner was wonderful. He was very helpful and kind. Would highly recommend him to anyone.

Roan's Moving and Storage 
Rating:
5.0

excellent u-haul store

Gerald Groff 
Rating:
5.0

The service level was exceptional.

Joshua Post 
Rating:
5.0

Customer did not leave a comment.

Earleane Shaw 
Rating:
5.0

Great man to deal with! Thank you

matthew germino 
Rating:
5.0

As far as I am concerned everything was handled at a very high and professional level and thank for all the help!

David Gassert 
Rating:
3.0

I rented the truck as he was closing on Wednesday and returned it before he opened on Saturday. I was still charged for 3 days......not happy.

Mark Bachman 
Rating:
2.0

Larry was great! Wasnt there on time but made up for it in every other way. He was great to deal with and I would definitely refer him to anyone!

Shannon Disalvi 
Rating:
5.0

Very nice to work with.

Douglas Schloegel 
Rating:
4.0

Larry is a fantastic guy, very friendly, helpful, andan knowledgeable about uhaul's services. I didn't put excellent because his office and lot are dirty. Larry is a top notch guy and I would be more than willing to put up with all of that to work with him him again.

Carl Manning 
Rating:
5.0

Really great customer service! No hassles or problems what so ever. Was a repeat customer and would gladly go through him again.

Rebecca Lehman 
Rating:
4.0

Customer did not leave a comment.

Thomas Jones 
Rating:
3.0

Customer did not leave a comment.

Robert Sawyer 
Rating:
4.0

Customer did not leave a comment.

DENNIS KARSCHNER 
Rating:
3.0

Customer did not leave a comment.

JANE DINGMAN 
Rating:
5.0

Customer did not leave a comment.

DEREK SCHMITT 
Rating:
3.0

Customer did not leave a comment.

TERRY WISE 
Rating:
4.0

Customer did not leave a comment.

tammy ferguson 
Rating:
5.0

Customer did not leave a comment.

MARK SMITH 
Rating:
4.0

Great customer service..

ZANE forry 
Rating:
4.0

Larry is a great guy to talk to and on top of things.

ZACHARY KRAEHMER 
Rating:
5.0

Customer did not leave a comment.

SUZAN PULCHER 
Rating:
1.0

The owner isn't even there. He listens to phone messages once a day. After he got my message, he was very helpful but I didn't get a truck until the next day. I had reserved one at another location but couldn't get it because the place was closed & we couldn't get the key.

Freda Fultz 
No reviews have been submitted for this location.

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