Comentarios del cliente para Larrys Svc Station

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Larrys Svc Station

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Nicole A.
Grado:

Larry is Awesome great guy to work with!

Daniel E.
Grado:

El cliente no dejó un comentario.

Charles A.
Grado:

El cliente no dejó un comentario.

John R.
Grado:

El cliente no dejó un comentario.

Grantland R.
Grado:

Although uhaul was not able to meet my reservation time and location Larry made everything more than fair. Great guy, very concerned about everything he could control.

Gregory B.
Grado:

Larry was great and very informative. Followed up

Jane F.
Grado:

I was to pick the truck up in Westfield Sat. morning at 9 after 2 hrs of phone calls and waiting I was told to pick it up at 1:30 in Galeton. Went to Galeton and no one was there, called the phone number I was given and told the truck was in Gaines. Finally got the truck which was very nice but because of all the time changes I lost my help to load it, I was also promised a $50 discount which I did not happen either. I was already stressed and this just added a whole lot more stress.

Charles A.
Grado:

El cliente no dejó un comentario.

Kane S.
Grado:

El cliente no dejó un comentario.

joseph Z.
Grado:

find a new line of work renting vehicles is not it! uhaul is the WORST..The list of what they did wrong is staggering....

charles A.
Grado:

El cliente no dejó un comentario.

Daniel B.
Grado:

I have always used U-Haul as my company moves me around a great deal and always get maximum value for my dollar with U-Haul. the only improvement that would help would be to pack, load and unload for me, (that would be a great help)

CHARLES A.
Grado:

El cliente no dejó un comentario.

Terry N.
Grado:

The windshield was filthy, there were potato chips in the cab. I found a chip in the windshield when cleaning it, promptly notified the supplier and the drop-ff location. The left rear inside tire was flat which jeopardized the entire trip (200 plus miles). Informed Fricke's hardware of the flat tire also. Chose this location mainly for convenience.

Kane S.
Grado:

El cliente no dejó un comentario.

denise Z.
Grado:

El cliente no dejó un comentario.

John R.
Grado:

We returned the truck by the appointed time. There was no one at the location and the vehicle was not moved from where we parked it for 4 days!!!! There is never anyone at this location. In fact, the trailer that we rented 3 weeks prior was still in the same location where we left it!!!!

John R.
Grado:

You need to find another drop-off location/vendor for the Galeton area. This person [Larry?] was not there and would not answer the telephone number provided. There was no one available at this location to assist in unhooking the trailer or direct traffic [this is on US Route 6 and is very busy; it could be a safety issue in the future]. This person, in my opinion, does not live up to the U-Haul expectations/policies.

Ruth W.
Grado:

El cliente no dejó un comentario.

roger B.
Grado:

Larry went out of his way make sure the auto transport was set up to ensure I had no problems on my long trip home.

geoff M.
Grado:

Excellent experience. The U-Haul representative explained everything very clearly and educated me on all equipment.

Beverly A.
Grado:

El cliente no dejó un comentario.

hannah B.
Grado:

Every time I have moved, I have used UHaul and have had an excellent experience!! This location is an anomaly, I am sure, but I feel that UHaul should know the way that this rural location is being managed because it does not represent their excellent customer service standards. Here is the short version of our story! We arranged a pick-up at this location well in advance for our move and arrived a few minutes early to pick up the truck. I wanted to pick up a truck much closer to home, but the size we needed was only available about 30 minutes away. The location does not have a staff member except by appointment, it appears, and the gentleman who owns the store was 25 minutes late for our pick-up. In addition, when we were ready to pay for the truck, he asked for my driver's license and card and instead of processing my information, he attempted to make a photocopy. I asked him why he needed a photocopy and he answered that he did not have internet at his store so he would take my information home with him and process the sale there. He said he would "burn" the photocopy, so my information would stay secure. While he appeared to be a nice man, I felt that this was an unprofessional interaction and that my private information was not being treated with care. In addition, the gentleman became visibly frustrated when I shared my concerns, which increased my hesitancy to rent a truck from his location. After going back-and-forth for one-and-a-half hours, I was finally placed in touch with someone at UHaul over the phone who could process my payment securely. I feel that I should have been notified with my reservation that this location could not process a payment and that UHaul should provide additional customer service training at this location.

Wayne T.
Grado:

El cliente no dejó un comentario.

Caleb A.
Grado:

Larry was great and even called after I dropped off my transport to make sure everything went well.

James C.
Grado:

Larry was very attentive and courteous. Would recommend him to everyone. Thanks Jim Cleveland

LeRoy W.
Grado:

Larry was very helpful and knowledgeable. A true professional.

Robert J.
Grado:

Absolutely top of the line service! Very friendly and extremely helpful! Couldn't have asked for a better experience! Thank you!

Miranda H.
Grado:

El cliente no dejó un comentario.

Matthew S.
Grado:

El cliente no dejó un comentario.

Raymond T.
Grado:

Would recommend this location. 5 stars

Tina C.
Grado:

Larry went above and beyond to help make this an easy move, would highly recommend!!! Thanks again!!!

RICHARD B.
Grado:

El cliente no dejó un comentario.

Kenneth U.
Grado:

Trailer had no jack had to lift the tongue onto my hitch. Tongue weight way too much for a 74 year old man to lift.

Daniel P.
Grado:

El cliente no dejó un comentario.

Erich B.
Grado:

El cliente no dejó un comentario.

William D.
Grado:

Great service, convenient,affordable.

JIM O.
Grado:

El cliente no dejó un comentario.

Roan's Moving A.
Grado:

Nothing. The owner was wonderful. He was very helpful and kind. Would highly recommend him to anyone.

Gerald G.
Grado:

excellent u-haul store

Joshua P.
Grado:

The service level was exceptional.

Earleane S.
Grado:

El cliente no dejó un comentario.

matthew G.
Grado:

Great man to deal with! Thank you

David G.
Grado:

As far as I am concerned everything was handled at a very high and professional level and thank for all the help!

Mark B.
Grado:

I rented the truck as he was closing on Wednesday and returned it before he opened on Saturday. I was still charged for 3 days......not happy.

Shannon D.
Grado:

Larry was great! Wasnt there on time but made up for it in every other way. He was great to deal with and I would definitely refer him to anyone!

Douglas S.
Grado:

Very nice to work with.

Carl M.
Grado:

Larry is a fantastic guy, very friendly, helpful, andan knowledgeable about uhaul's services. I didn't put excellent because his office and lot are dirty. Larry is a top notch guy and I would be more than willing to put up with all of that to work with him him again.

Rebecca L.
Grado:

Really great customer service! No hassles or problems what so ever. Was a repeat customer and would gladly go through him again.

Thomas J.
Grado:

El cliente no dejó un comentario.

Robert S.
Grado:

El cliente no dejó un comentario.

DENNIS K.
Grado:

El cliente no dejó un comentario.

JANE D.
Grado:

El cliente no dejó un comentario.

DEREK S.
Grado:

El cliente no dejó un comentario.

TERRY W.
Grado:

El cliente no dejó un comentario.

tammy F.
Grado:

El cliente no dejó un comentario.

MARK S.
Grado:

El cliente no dejó un comentario.

ZANE F.
Grado:

Great customer service..

ZACHARY K.
Grado:

Larry is a great guy to talk to and on top of things.

SUZAN P.
Grado:

El cliente no dejó un comentario.

Freda F.
Grado:

The owner isn't even there. He listens to phone messages once a day. After he got my message, he was very helpful but I didn't get a truck until the next day. I had reserved one at another location but couldn't get it because the place was closed & we couldn't get the key.

Lewis R.
Grado:

Everything went smoothly, I was very happy with the service. I will use this location should the need arise. Thank you, Donna & Lewis Russell

SUZAN P.
Grado:

El cliente no dejó un comentario.

Keith Y.
Grado:

The owner of the U-Haul site in Galeton was extremely good at communication and kept in close contact throughout the procedure. He went above and beyond with the rental of the truck. Very good U-Haul representative and I would highly recommend.

dennis H.
Grado:

Larry did his very best but without a computer ( having to use the local library) I got my contract the following day and was not happy with the charges. Seemed like $20 too much ( what happened to the 14 dollar insurance that I got the last 2 times I rented this month ? Its now not an option according to the website( now $27) Anyways, kudos to Larry for accommodating me on a very busy holiday weekend !!

Robert Y.
Grado:

I dropped the truck off,spoke with Larry and everything was smooth. Thank you.

John H.
Grado:

El cliente no dejó un comentario.

DANIEL S.
Grado:

Making sure the retailer has proper equipment to run a business. Having a good personality to customers.

CYNTHIA B.
Grado:

El cliente no dejó un comentario.

DUNCAN R.
Grado:

El cliente no dejó un comentario.

Denise T.
Grado:

Larry went above and beyond to see that my moving needs were met with superior customer service. The experience went smoothly from start to finish. The truck was just the right size, drove easily, was very clean, and provided a comfortable ride.

PENNY K.
Grado:

El cliente no dejó un comentario.

Penny C.
Grado:

VERY FRIENDLY AND COURTIOUS SERVICE.

Lawrence B.
Grado:

El cliente no dejó un comentario.

SHANE M.
Grado:

El cliente no dejó un comentario.

Gerald J.
Grado:

El cliente no dejó un comentario.

ANDREW L.
Grado:

The truck was dirty inside with pine needles in the box.

Ralph S.
Grado:

The Uhaul need to up date the company to a point where a inderpentment dealer will be at a uhaul office from 7Am to 7Pm from t

PAUL G.
Grado:

El cliente no dejó un comentario.

Suzan P.
Grado:

Location extremely helpful, went above and beyond meeting needs of the customer. Would recommend to anyone needing such services.

Phil K.
Grado:

Great experience! UHaul is great! Thanks!

Patsy P.
Grado:

Larry was more than helpful. I appreciate his friendly service. It was so great to be able to get just what I needed where I needed it.

Corey B.
Grado:

Larry was very helpful in this rental experience. He called me back quickly to make arrangements for a pick-up, he met up with me outside of his usual business hours, and was very thorough in explaining how to use the equipment . Overall, he was a very helpful and nice person who had the equipment that I needed available and ready. I would recommend this station to anyone.

LAURIE G.
Grado:

El cliente no dejó un comentario.

RICHARD S.
Grado:

El cliente no dejó un comentario.

DUNCAN R.
Grado:

El cliente no dejó un comentario.

patsy H.
Grado:

Larry was wonderful and very friendly and very helpful.Would recommend people to him .Thanks Larry keep up the dood worl !!!!!!!!!!!!!

TIMOTHY E.
Grado:

Larry was very courteous and helpful.

Michael M.
Grado:

This location was a Ghost town, had there not been another Uhaul vehicle there I would have been calling customer service to see if it was even an operating facility. I received text messages one day and three days after the equipment was returned stating I had an overdue contract. I tried calling the number listed in the text and it indicated it was a Verizon cell phone and that the customer was not available at that time. I talked to customer service at both a store location and twice by phone. No call was ever returned to let me know the issue was resolved. I have rented 5-6 Uhauls over the past 7-8 years and this experience was poor and unprofessional.

MARGARET R.
Grado:

point out at rental that this is an appointment drop off. Now that I know that, it will be easier the next time. And there WILL be a next time. Weather permitting towing at all.

Brandi C.
Grado:

I would not recommend this distributor to anyone because the guy operating is a little strange or off the wall - he was calling all the time for no reason - and could not gave us definate time or date when we would have the uhaul - but he could call every nite and talk for hours about his life and everything else that didnt pertain to renting a uhaul - We think you really need to look into who you allowing to run your franchises

ADRIENNE L.
Grado:

Not really happy to hear how high the prices went up. Would most likely find another way to move. As far as dealing with Larry he was absolutely awesome. He made everything so easy. Very understanding to us and the best customer service I ever had. I would go back to his Uhal before having to go anywhere else. Dealing with him made moving so much easier. We didn't have to worry about anything the truck was in perfect condition. He was right there to answer every question we had. Defiantly would recommend him to anyone. Thanks again to Larry.

Sandra W.
Grado:

the drop box was unnoticable. The guy called me the next day wanting to know where the keys were, and said I owed for gas. After a long conversation it was all worked out.

Gary J.
Grado:

I was told there was 7/8 of a tank of gas in the U Haul, when in-fact there was 1/2 a tank...I have proof..I took a picture with my cell phone before I began my trip..I lost out on almost a half a tank of gas

Maguerite S.
Grado:

El cliente no dejó un comentario.

Kenneth G.
Grado:

El cliente no dejó un comentario.

CHRISTOPHER G.
Grado:

things get process ok after a call or 2 but it is not nice that no one is ever there

Grado:

El cliente no dejó un comentario.

No reviews have been submitted for this location.

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