Customer did not leave a comment.PAUL W.
Customer Reviews for Larrys Service Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Keith A.
The pickup location was excellent and the clerk was very professional. My only problems were with U-Haul's scheduling system and product availability. U-Haul made getting ready for a stressful experience even more stressful. This pickup location was excellent, however.Stuart Y.
Customer did not leave a comment.SAMUEL M.
Customer did not leave a comment.Vickie N.
Brake lights were out of both car dollys, I was needing to use for an emergency and told to wait for a technician but couldn't.ANTHONY LELAND F.
When uhaul employee called to confirm location pick up, he was cussing to another person next to him. His words were â€˜that fucking lady', I hang up as this could not be a uhaul employee speaking yet he called back leaving a message and indeed it was. There was not a dolly in the uhaul even though I ordered one, I was refunded yet it was inconvenient.Christopher W.
I had selected to have 2 dollies, one utility and one appliance, but they were not on the truck when I arrived to pick it up.Miles B.
Customer did not leave a comment.Sarah H.
Very friendly and helpfulRobyn L.
The agent had only performed 2 other rentals, I was her third. Everything seemed to fall into place. She couldn't;t believe how easy my rental was. It took a little longer to get out the door, but I was appreciative and thankful for the experience. After reading some other reviews the evening before, I was worried. I will use this location again and I will spread the word. For the cleanliness of the equipment, just a little bit of dirt and debris (woodchips) in the cargo area when I picked up the truck.ANDREW ROBERT F.
Make sure that the clerk knows what he/she is doing so people don't get charged for the wrong thing, make sure the trucks are actually clean and doesn't have 2 miles to empty.Jonathon K.
The location is very convenient and close to home.SABRINA MARIE C.
Service was great. Truck was junkROBERT THOMAS P.
Customer did not leave a comment.Frankie W.
Customer did not leave a comment.john B.
Larry's Service Station should never be allowed to rent another piece of UHaul equipment! I have made 3 long distance moves using UHaul equipment in the last year or so and have literally spent thousands of dollars. Though my prior experiences were not stellar, for the most part, the employees and partners I encountered were good and conscientious. This time I was helping my son and daughter-in-law move and ordered the truck so they could pick it up and load it while I traveled up from FL to drive it down for them. My son had never rented equipment before and I was concerned that UHaul was aware that he was picking it up for me. I called customer service and was assured they dealt with this scenario all the time and there would be no problem. We were to get the truck from the local UHaul center, which I have dealt with numerous times with positive results. A day before the pick up date UHaul changed the pick up to Larry's. I again contacted customer service to re-address my concern because I wanted this to go smoothly. Again I was assured I had no cause for concern. My son contacted me after the pick up and told me the truck was filthy and poorly maintained. He also told me they never went over the truck with him and the young man he dealt with told him not to bring it back, they didn't want it. He also told me the truck had other people's property in it and had a padlock (fortunately unlocked) hanging on the cargo bay door. When I arrived the evening before the trip to FL I examined the truck, which was already loaded. I found numerous unmarked damaged areas all around the truck, a patch in the middle of the cargo bay that was missing most of the rivets and was falling through. A clear hazard. Most importantly the passenger side front tire was visibly low on air. I checked the tire pressure and found it to be 39lbs. It should have been 90lbs. It was unsafe and could have gotten someone injured or killed. I inflated the tire myself. Had I been the one picking up the truck I would have never accepted it. We made it to FL, which surprised me greatly. Uhaul should severe their partnership with Larry's over this incident only.bernard T.
Find a new location/dealer so that the trucks are maintained!Margaret C.
Customer did not leave a comment.William Robert H.
Customer did not leave a comment.Kimberly M.
Customer did not leave a comment.Wanda M.
Customer did not leave a comment.Melissa M.
JIm at the service station was really great, incredibly friendly.Edward F.
Dirty smelled like cigarette smoke not a pleasant experiencesteven S.
Customer did not leave a comment.DAVID LYNN D.
This location was by far the worst experience I have ever had with Uhaul. It took over 50 minutes from the time I got there until I left with the trailer I booked. The person doing the transaction was good but continually had to ring people up in the convenience store or call someone because the Uhaul site was not working on her computer. It was an all-around terrible experience that soured me on renting from Uhaul again.Aaron R.
I was supposed to pay $44 but I end up paying $106 That was dishonestysaad A.
Customer did not leave a comment.Margaret Mary D.
Mr. Larry was personally very helpful as I picked up a 26-foot truck. He is a gentleman who runs a FIRST CLASS operation. STRONGLY RECOMMEND!Frederick C.
Always great service!Adriana A.
Everything went very smoothlyNorma H.
This is a gas station/convenience store that has three trucks in the ghetto parking lot. That's it. I didn't even know it was a UHaul center I was supposed to be at. The staff were uninterested in my transaction and barely communicated with me because they were too busy chatting with their friends who were hanging out in the store. I asked a couple questions to the guy "cashier" and he had no idea how to answer me. I finally just signed the contract and left. I had originally rented a 15-foot truck online, but then a guy named Rusty (from the Charleston, WV, office) called the day before pickup and said it wasn't available and all I could get was a 10-foot truck. He was rude, obnoxious, and irritated when he called me. I had questions, but he just kept saying, "Ok, that's all. Ok, that's all." because he wanted to get off the phone that badly. Next time, I'll call Penske.laura H.
Customer did not leave a comment.Richard S.
I am VERY unhappy with Uhaul as a whole. Bullshit hold deposit, I was never charged a deposit on ANY other rental I have ever had with uhaul. I had to rent TWO trucks in TWO days because YOU ALL CANCELLED MY GOD DAMN RESERVATION. I will NEVER rent another truck, van, ANYTHING from this company again. I will make DAMN sure to utilize Google Reviews, Yelp, and Facebook to put it out there how piss poor I was dealt with other this bullshit situation.Jeremy W.
Customer did not leave a comment.Bethany E.
Engine light on. Needs oilJT S.
Customer did not leave a comment.barbie W.
Customer did not leave a comment.John G.
Customer did not leave a comment.deanna B.
Customer did not leave a comment.ben A.
Customer did not leave a comment.Zackary S.
I did have troble reaching them by phone. their phone number didn't work.Bill S.
Customer did not leave a comment.Frederick R.
Customer did not leave a comment.Jodi T.
Alex was great!! Very friendly and accomadating!!micheal M.
Customer did not leave a comment.James C.
The young man that rented me the vehicle was very helpful pleasant. Plus the venue had some slot machines available to kill time. Great place!victor P.
Customer did not leave a comment.Heidi T.
The staff was extremely helpful and very friendly. I will use this location again if the need arises.Michael G.
Very nice, easy check out. They made sure I knew which vehicle was mine, even started it for me; went through everything with paperwork/policies with me and return was easy as well. Only thing was they were dirty, but it wasn't unbearable because of it.Emily B.
Customer did not leave a comment.John T.
Customer did not leave a comment.Jeffery K.
Customer did not leave a comment.Lynn L.
Customer did not leave a comment.John T.
Customer did not leave a comment.Carolyn B.
I first tried the anmore location and they did not have the equipment I needed so they reffered me to larrys I had a good experience with both locations helpful and friendlygary B.
The owner was rude and made comments such as "Great just what I needed" when we came to drop off a 26 ft truck. He was sarcastic and rude and staff undertrained.Xena J.
Customer did not leave a comment.patrick P.
Many issues w uhaul but not w this location.david S.
Location was very unorganized. Vehicle was very dirty, cigarette butt in the vehicles all over the place, as well as a very smelly hauling area. The trailer that we rented with our truck had light issues, but attendant never came to check on them. They also over charged us, and said their was nothing they could do about it since their boss wasn't in.Matthew G.
Customer did not leave a comment.larry H.
Customer did not leave a comment.STEVE E.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Ralph M.
It was difficult backing the truck onto the main road, cannot see. The truck was SO DIRTY, DISQUSTING!!!!!!! The last uhaul I rent was ALSO dirty.Pauline S. F.
Employee did not check my vehicle, wasn't even sure where the trailer was parked and did nothing to help with hooking up the trailer. stayed in the facility!CHARLES C.
Customer did not leave a comment.Russel L.
Customer did not leave a comment.Robert T.
Check the vehicle before renting.CHRISTINA G.
Customer did not leave a comment.Joseph W.
Customer did not leave a comment.Kudora M.
Had reservations and went to get my truck and no truck was there for me. Had to get my truck around 6:00 when I was supposed to have it at 7:00 am. Had to do my moving at night. Wasn't done moving my stuff until 12:00 midnight. This place didn't care about that. Could have had my moving done at 3 or 4 pm. Reservations means have a truck available. Shouldn't have reservations if I can't reserve my truck and have it when I pick it up to moveWilliam D.
No help what so ever from this location. They pointed at the trailer and said "thats the one". That was the last I saw of the employee.Anthony P.
The staff was excellent to work with and the place was very clean. The one thing I did not like is parking the trailer. I had to back off a busy street so we held up traffic for a couple of seconds.adam W.
Customer did not leave a comment.Jason S.
no parking took 30 minutes to return due to website problemshrdf F.
Customer did not leave a comment.john M.
The truck was to be in Elkins for me to pick up on Saturday and I had to wait till Monday to pick up the truck in Buckhannon, when I got there, there was no truck for me to pick up so I had to drive 1 and a half hour out of my way to get a bigger truck that cost a lot more in gasDonna K.
DID NOT have a truck for us despite using online service AND calling the location and being assured we were good to go. Ended up (in despiration) renting a van and PAYING MORE THAN FOR THE TRUCK. Service personnel were not helpful, and just told us we were out of luck that Uhaul did not deliver the truck.Reid H.
Truck was a mess, i got charged for gas i didn't use and they also charged me for 2 hand trucks?????? Worst experience I've had and will not be using U-Haul for my future moving needs...Michael W.
Customer did not leave a comment.Ray M.
Customer did not leave a comment.Steven H.
They were extremely fast, courteous and helpful.eva L.
Dirty cab, water leaking inside cargo area, no dolly or blankets in back of truck, truck parked in mud hole backed into trees.Gerred S.
Customer did not leave a comment.Jason S.
Get more people working there:understaffed Confused my paperwork Long line Salesman talked like a real estate broker:location/location/location!!! lies about climate control where parts of building have none!!!clara M.
Customer did not leave a comment.Johnny D.
Customer did not leave a comment.Peggy S.
It took us over a half hour to get the rental even though i had a reservation. Also i dont understand why i had to give them 3 different contact numbers before i could get the trailer. Other than that it was fine.Sam B.
Clean the vehicles. Ours was very dirty and reeked of cigarettes. Staff was incredibly friendly though and helpful!Nicolas M.
Staff were wonderful. Van was very clean and updated, very nice.Christina W.
Not a lot of room for trucks or trailer. I was returning a car dolly to this location and did not have any room to turn it around. The employee was running a gas station as well as the usual part so had to stop what he was doing for me to help gas station customers. Did not come out and look at equipment. Did not help me remove my equipment from my truck. Will not return to this location in the future for pick up nor drop off.Brandon C.
Customer did not leave a comment.David K.
Customer did not leave a comment.frank N.
Good polite serviceDARRELL S.
Customer did not leave a comment.Beverly B.
Found the pick up and drop off locations fine but the call the day before to confirm everything was a nightmare! The guy messed up everything I had set-up online. He put my drop off location miles from what I had selected even after telling me on the telephone my location I entered online was confirmed. He had everything a mess. This was my first time using U-Haul and the dispatchers poor customer service and telephone skills were terrible and made it so I doubt we will utilize this service again.Brandon or Twyla C.
Customer did not leave a comment.shena C.
Customer did not leave a comment.Dwight R.