Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Representatives were friendly, helpful, efficient. A pleasure to rent here.
Tim Oppenheim
Rating:
3.0
Customer did not leave a comment.
Rex Berry
Rating:
5.0
Customer did not leave a comment.
Casey Schwietz
Rating:
5.0
Customer did not leave a comment.
Steven Hendrick
Rating:
5.0
Customer did not leave a comment.
Darlene Babatz
Rating:
5.0
Customer did not leave a comment.
Dennis McQuillan
Rating:
5.0
Nothing the lady at this location is very sweet super helpful 100% will recommend to everyone
Ryan Kroening
Rating:
5.0
Customer did not leave a comment.
HEIDI OPELT
Rating:
3.0
Tail light was burnt out and dealer did not have replacement available at site.
Jeff Schinzing
Rating:
4.0
Customer did not leave a comment.
Erik Larsen
Rating:
4.0
Customer did not leave a comment.
Tami Clark
Rating:
5.0
Make the associate at this location a trainer for customer relations. The world would be a better place if there were more people like her.
Arthur Peterson
Rating:
5.0
Customer did not leave a comment.
Chad Lechman
Rating:
5.0
Everything was perfect, very happy.
Especially the price and great service.
Thanks again ( :
glen lindbad
Rating:
5.0
Have trailer hooked up before pick up time.
Rubber chain retainer was missing on rear safety chain.
mark holmgren
Rating:
5.0
The radio didn’t work and have more than 1/4 of tank of gas in the uhaul.
Sarah Hillstead
Rating:
5.0
Customer did not leave a comment.
Anthony Roach
Rating:
3.0
Leash the dogs.
Kirk Watson
Rating:
5.0
Terrific service. Easy to reserve, pay and drop off. I will definitely use again.
John Harnden
Rating:
5.0
Customer did not leave a comment.
rich henk
Rating:
4.0
Customer did not leave a comment.
Mark Sward
Rating:
5.0
Customer did not leave a comment.
mark Harrison
Rating:
5.0
Customer did not leave a comment.
John Olson
Rating:
5.0
Customer did not leave a comment.
Dewey Hill
Rating:
5.0
Customer did not leave a comment.
Jeffrey Raschke
Rating:
5.0
Customer did not leave a comment.
Marvin Stene
Rating:
3.0
Customer did not leave a comment.
william fields
Rating:
5.0
Customer did not leave a comment.
kim owens
Rating:
5.0
Customer did not leave a comment.
Larry Salley
Rating:
5.0
Customer did not leave a comment.
KELLY RAND
Rating:
5.0
Customer did not leave a comment.
Kelly Davis
Rating:
4.0
Customer did not leave a comment.
Miel Nelson
Rating:
5.0
Very convenient & great service. Thank you
Gerald Mangelsen
Rating:
5.0
Have a couple car dolly’s on hand!
Mike Johnson
Rating:
4.0
Small local spot. Very helpful
Thomas Everett
Rating:
5.0
The staff was great and they made everything easy.
Chad Garner
Rating:
5.0
Helpful
SHAUN JOHNSON
Rating:
5.0
Thank you I will be back…
Bryan Gobel
Rating:
4.0
Customer did not leave a comment.
Susan Lacek
Rating:
5.0
Customer did not leave a comment.
TOM BARTEN
Rating:
5.0
Customer did not leave a comment.
Robert Saylor
Rating:
5.0
Customer did not leave a comment.
Pamela Bleck
Rating:
5.0
Customer did not leave a comment.
Bob Spurr
Rating:
5.0
Customer did not leave a comment.
JOE Walsh
Rating:
4.0
Customer did not leave a comment.
JILL MICHEL
Rating:
4.0
Customer did not leave a comment.
Mark Sward
Rating:
2.0
One of the staff was kind and welcoming, the person who helped us hook our trailer up swore infont of our young sons, sent us away with lights that didnt work to an auto store for a part, and the trailer door wasn't working properly.
Melissa Joseph
Rating:
5.0
The automated customer return process worked great! Well thought out process.
Robert Carlson
Rating:
5.0
Very friendly people; well managed.
Cheryl DeGeer
Rating:
5.0
Customer did not leave a comment.
Erick Anderson
Rating:
5.0
Customer did not leave a comment.
BRUCE HANSON
Rating:
5.0
Customer did not leave a comment.
Thomm Smith
Rating:
5.0
Customer did not leave a comment.
steve Richison
Rating:
5.0
Love u haul
David Hamilton
Rating:
5.0
Great service, super helpful and will rent from them again!
Joe Kvidera
Rating:
5.0
Update your trailers...!!! No side hook latches inside the trailer except for 6 on the floor,,,virtually worthless......the trucks have all kinds of places to attach rope or bungee cords...but the trailers have nothing on the sides...worthless. Also no handle on the outside of the door to pull the door down so you can latch it. Your trailers are terribly constructed. You need NEW disegn engineers. I have been renting from UHaul for 55 years.
David Barber
Rating:
5.0
Customer did not leave a comment.
Jerry Kamrowski
Rating:
5.0
The shop owner was wonderful and very efficient!
Emily Espitia
Rating:
5.0
Great service
Mark Weinberg
Rating:
5.0
In my opinion there isn’t any thing to improve. Keep up the good work.
Richard Dion
Rating:
5.0
My experience with this location was wonderful. Excellent customer service. I would definitely recommend them to other. Super friendly!
Cheryl GERMANN
Rating:
5.0
Customer did not leave a comment.
Timothy Cordell
Rating:
5.0
I DISAGREE with adding a $15 cleaning fee for normal one day highway use, it should be included in rental fee!
Thomas Olsen
Rating:
5.0
Customer did not leave a comment.
James Husting
Rating:
5.0
Customer did not leave a comment.
Claude O'Donnell
Rating:
5.0
Customer did not leave a comment.
Wendy Taylor
Rating:
5.0
Customer did not leave a comment.
FRED LYON
Rating:
5.0
Customer did not leave a comment.
JEREMY MORTON
Rating:
5.0
Customer did not leave a comment.
Robert Skold
Rating:
5.0
Customer did not leave a comment.
Cory Brown
Rating:
4.0
The service rep was fine, grateful I didn’t have to take it to alternate location like I did with my pickup. Never recommending UHaul to anyone.
Janet Spanos
Rating:
5.0
Customer did not leave a comment.
Michael McAnder
Rating:
3.0
Customer did not leave a comment.
Bret Torgerson
Rating:
5.0
Customer did not leave a comment.
Joey Campbell
Rating:
5.0
Monica was great!!
JOHN CASTELLANO
Rating:
5.0
Customer did not leave a comment.
Travis Rosenbaum
Rating:
5.0
They are extremely courteous and the business is well maintained.
Linda Schneider
Rating:
5.0
Customer did not leave a comment.
Deborah Hedlund
Rating:
4.0
Customer did not leave a comment.
Doug Love
Rating:
4.0
You should let the customer pick up the U-Haul closer to where they rented it from. This was a good 50 minutes from our home and I rented it 2 months before I needed it. And I was told I could pick up at 8:00 and then when I got the call about being moved from Balsam Lake to Webster I was told at 10:00. I already had people lined up to help at 9, and once again iit is almost an hour from us and it took us almost an hour to get back. The woman in Webster was very nice and said we could pick up at 8 but your customer service Rep named Paige was very short and curt and didn’t care that we were inconvenienced.
Vince Netherland
Rating:
5.0
Customer did not leave a comment.
SEAN RAHN
Rating:
5.0
Customer did not leave a comment.
Raymond Norum
Rating:
5.0
Great People !!!
harland coulter
Rating:
5.0
Friendly, helpful and accommodating !
David Aslyn
Rating:
5.0
Seamless , good people always ready to make it happen !
MICHAEL TIGHE
Rating:
5.0
Very good people, I recommend them to anyone who is looking to rent.
John Tinman
JOHN TINMAN
Rating:
4.0
Customer did not leave a comment.
Tim Hickey
Rating:
5.0
Customer did not leave a comment.
James Husting
Rating:
5.0
Customer did not leave a comment.
Douglas Nelson
Rating:
5.0
Fast and very friendly service. Easy process. I’ll come back.
John Harnden
Rating:
5.0
Very friendly
PattyAnn Sandberg
Rating:
4.0
Customer did not leave a comment.
Sandra Nash
Rating:
4.0
Customer did not leave a comment.
Dennis Chartrand
Rating:
5.0
Customer did not leave a comment.
Dennis Chartrand
Rating:
5.0
Friendly and polite service. Very caring.
MICHAEL METCALF
Rating:
5.0
Customer did not leave a comment.
Michelle Zimple
Rating:
5.0
We have rented a couple of times. Trucks are clean, and fantastic customer service.
Lyle Talley
Rating:
5.0
Loved the Lady At Larry's LP. Very nice and helpful. Would highly recommend to anyone. I will use them again in the future if needed.
John Aegerter
Rating:
5.0
The lady was excellent! Loved visiting with her. I would send anybody here!!