El cliente no dejó un comentario.Clarence B.
Customer Reviews for Largo Chevron
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.JAMES D.
El cliente no dejó un comentario.James P.
Understand the details of the small print regarding fuel. The tank was empty. I was told to bring it back empty. The small print said there would be a charge if not brought back with a quarter tank - REGARGLESS if it was empty or not.MICHAEL P.
I wasn't greeted by an employee. There was no clear designated location for U-Haul customers. The gentleman that excepted my return just told me to leave the key with him and he would take care of everything and I would get an email later. Didn't seem like a well rounded experience because the return was left open ended with no receipt of return. I was luckily able to receive a return email 5 hours later.Matthew P.
Back of van is dirty had to clean it myself a empty box there as wellEdward B.
This was also not me! 2nd time this week someone has rented equipment in my name! How is this happening without my ID?! I want to press charges, and if I have to press charges against uhaul as well to be taken seriously I will!! Kristen Uehlein 727-692-5382JASON H.
This was not me, what the heck?! How can I press charges to whoever is using my name and account?! I'm very serious! Kristen Uehlein 727-692-5382Kristen U.
Guy was late I had to wait. 1.5hrs after my appointment time.DERRICK S.
The truck was filthy. Looked like soda and cigarette ashes all over the front of the vehicle. In today's covid fearing society they are lucky I am not one who freaked out and caused havoc. I could have demanded a refund and went somewhere else. I am not a confrontational person so I did not go back in the store and stand up for myself on this matter. They did not do a walk around with me,or adjust my mirrors,but in they're defense I have only had one pickup place do that with/for me and maybe its not required just an extra that the exceptional person (james) did to go above n beyond at the park blvd location. I have rented 4 trucks from u haul and will be renting another one in acouple weeks. I will refuse to pick up at the largo chevron gas station/uhaul. I forgot to mention that I had to sweep out the back of the truck before I could load all my stuff in it. I couldn't put my bed thru the piles of actual dirt. I took pictures of everything becuz I didn't want the $25 charge. Also....the 2 people I've dealt with twice in wadawee Alabama (Delores n Ronnie) are super niceALICIA B.
They were great!Matthew K.
My recommendation is to check the battery, I managed to fulfill my objective which was to make my move, but just when I left it at the chevron gas station which is where it is located, I was filling the tank to deliver it and the battery did not work anymore. The truck had the packaging that is in the back open, with the items to be paid for outside the bag.Hernan G.
A bit unorganized at the beginning.Cristy M.
Easy drop offConnor M.
Uhaul charged me double when I asked for an extension of just 4 hours. I disputed the charge and was told I would get a call within 48 hours to discuss it. Still no call.Steven D.
Faster software for downloading and processing my check-in.Angelo S.
El cliente no dejó un comentario.Bernadine P.
Nothing. Service was great and the lady that helped me was very helpful.Matt S.
El cliente no dejó un comentario.Roy B.
El cliente no dejó un comentario.Timothy F.
El cliente no dejó un comentario.Josh P.
The window was nasty on the inside.carl M.
El cliente no dejó un comentario.Lisa T.
El cliente no dejó un comentario.Charleigh D.
El cliente no dejó un comentario.John K.
The tires need to checked more frequently.SHAWN H.
El cliente no dejó un comentario.Bruce S.
El cliente no dejó un comentario.Dean O.
Very accommodatingCarol Z.
El cliente no dejó un comentario.Jay C.
There is a uhaul self serve box outside but you have to go inside to obtain the keys. I recommend making self serve and use the code boxes outside for those of us that prefer that.Jason P.
Agent should know what size ball hitch the trailers take. Nobody could answer that question for me!!!jon K.
They changed my reservation and that caused a lot of issues.NATASHA F.
El cliente no dejó un comentario.Jamie F.
Great servicedana B.
The pick up was a hot mess and took way too long. The person didn't seem to have the right information for drop off (it was correct on line) then there were issues with their system and it took multiple times for the signature to come up and they had no paper to print out my reciept.Nancy K.
El cliente no dejó un comentario.Thomas S.
El cliente no dejó un comentario.DARYL D.
Just a gas station - no signage as to where you are supposed to go to return the vehicle. I was not confident the gentleman behind the counter was even going to know what I was talking about. Fortunately he did.David H.
Wonderful experience. They made pick up and drop off quick and easyJeremy R.
El cliente no dejó un comentario.JILL O.
No issues and staff was professionalRaymond S.
I rented a U-Haul and the tire blew and it took them 3 hours to come to me to change the tire m. The person dispatched didn't even say hello or that he was sorry it took so long. Every time I called they kept telling me another 15 minutes and 3 hours later you die coded to show up then you guys charged me the full amount... very disappointing considering I lost valuable time!!Jason P.
THIS GENTLEMAN WAS VERY FRIENDLY AND EAST TO DEAL WITH!DAVID S.
El cliente no dejó un comentario.Tracy A.
Just terribleZachary M.
El cliente no dejó un comentario.Judith K.
Very very friendly and knowledgeableJames R.
El cliente no dejó un comentario.henry C.
Better customer service, they don't listen, and proclaim themselves as workers of the gas station not uhaulJonathan T.
El cliente no dejó un comentario.Tyler K.
El cliente no dejó un comentario.Anthony M.
El cliente no dejó un comentario.Beverly K.
El cliente no dejó un comentario.Patricia P.
They need to pay more attention to the miles that are used. We were overcharged for the miles.Brad B.
El cliente no dejó un comentario.Mary D.
El cliente no dejó un comentario.SADE S.
El cliente no dejó un comentario.Michele A.
When I got to the house and pulled out the ramp it was full of dirt and broken glass. On closer inspection the compartment also had broken glass, dirt, and plant debris.Earlie R.
Was a mobile check in for 8:30 a.m. Guy with key authority came at 9:30. Others were also waiting who did mobile check in. Truck had check engine light on.Matthew K.
El cliente no dejó un comentario.gordon G.
There was no gas in vehicle we had to gas it up before we left location and they were going to adjust bill has not been done. It took 30-40 minutes to process even though I booked online just very poor serviceVelma W.
El cliente no dejó un comentario.Stefan D.
This location was horrible! They took over an hour to rent me the truck, the gentlemen did the contract four times coming up with a different price each time. At one point he even told me not to choose the insurance and take the option that if I got in an accident, I would pay for everything. He cursed at least six times with the â€œFâ€ word, very bad location.Debbie S.
My experience was good until I went to get my car and tow dolly hooked up to truck. Austin did not want to help get my car on tow dolly.. It was a very frustrating experience and I had to go off for him to do his jobAngelica R.
Very friendly serviceCarlos M.
El cliente no dejó un comentario.Cory B.
The rudest people. At first he denied my drop off location, I argued until he agreed to take it (if he didn't take I would have charged for different drop off). He nastily told us to put gas in it and park it. We already filled it and another person there already said to leave it where it was. He finally said "you can go" without one word to us. I asked for proof of return and he sighed and rolled his eyes and printed one. I then told him I never had this much trouble returning a Uhaul and he said "take it up with customer service". Do Not deal with him!!Beth S.
El cliente no dejó un comentario.Pamela D.
El cliente no dejó un comentario.Shalie R.
I WOULD DEFINITELY RECOMMEND THIS LOCATION. VERY FRIENDLY & PROFESSIONAL. TRUCK WAS CLEAN AND RAN GREAT !.....RAYDOGRAYMOND M.
My experience at this location was truly terrible. I schedule a truck share 24/7 pick up for before opening hours. I was thrilled that U-Haul would offer such a conviennent tool to make my move easy as possible. I arrived 15 minutes before my scheduled time to start the check-in process online. I received a message that I would have to wait over an hour, until the location opened to access my rental. I called the location at 8:50am and spoke to a women who said no one could help me until U-Haul opened at 10:00am. I called the U-Haul's customer support line. I waited 20 minutes to reach a representative. The representative told me it was a problem with IT and transferred me to IT. I waited another 41 minutes before finally hanging up. During this time, I also used the chat function to try to find a solution that way, with no luck. If this location is not willing to do 24/7 truck rentals, they need to remove this option. Furthermore at 10, when I went inside, the attendant was not at all sympathetic and even interrupted our transaction to sell another customer cigaretteKristen P.
Neighborhood location. Small but friendly and efficient.Henry A.
I had a reservation at Tropicana UHaul, but they inadvertently Canceled it 7 hours before my pickup time without letting me know (I was NOT late). I had to waste a lot of time, and go 5 miles further to get the truck I had reserved. I was quite upset!Gary L.
Nobody new what they were doing or how to do it.john V.
El cliente no dejó un comentario.CINDY M.
El cliente no dejó un comentario.Ryan C.
Had it back 2 hours early ----Nobody to record my early return at 2:35 PMBryan A M.
El cliente no dejó un comentario.yann E.
El cliente no dejó un comentario.THO N.
El cliente no dejó un comentario.Douglas R.
El cliente no dejó un comentario.Michael A.
El cliente no dejó un comentario.Marc R.
El cliente no dejó un comentario.Justin F.
Drop off was gas station. Employee wanted me to park truck. When I asked him to instead he seemed miffed. I didn't want liability of hitting anything on his lot. Check out process very slow even though very little customers at time. I had to ask for receipt. While OK, I would never go there to rent a truck when other locations much better.Terry M.
El cliente no dejó un comentario.Austin S.
El cliente no dejó un comentario.Luz M.
Ensure ALL employees know how to use the system. I placed a reservation, in person, received confirmation from U-haul but tow bar was not included. I went back, in person, to confirm the information, the employee couldn't find the reservation so created another one. I received a call from U-Haul asking "did I need 2 trucks?" I told him "No" so was able to correct the reservation. When I picked up the truck and asked the station to hold the trailer for a few days as I had to complete loading the truck and also needed the use of my car. I paid in full for the whole order at the time including the tow trailer. When I went in to pick up the trailer they wanted to charge me for the trailer, again. I told them I had already paid in full, but, again they could not find my order on the system. Thank goodness they did have the paperwork still in house. One thing that went Well, was after a long wait for assistance, a couple of employees came to help attach the trailer and connect the car. I would recommend this location if the employees were better informed in the use of the U-Haul system.Linda B.
El cliente no dejó un comentario.Gina B.
El cliente no dejó un comentario.paula H.
The location was dirty and personnel completely unprofessional! The transport trailer was in horrible condition. I had to tighten the lug nuts and the tires had nails in them. When I called U-Haul about the situation they just blew it off. Said if you break down we'll send personnel to you. Trailer was a complete POS and service was horrible! Will never do business with uhaul again!Shane W.
Not a thing. The people who checked me in even gave me a ride back to 1150 8th Ave, Largo, rather than calling me a cab. Excellent attitude all around.John B.
The person running the rental was over 30 minutes late without an apology. Our time must not have been importantEdward K.
They were very accommodating.Robert D.
El cliente no dejó un comentario.CHRISTIE W.
El cliente no dejó un comentario.Angel D.
El cliente no dejó un comentario.Sheyla S.
There was confusion on site. I made arrangements for mobile pickup at 8am. There was an issue with the remote box access. I spoke to clerk at chevron and she was afraid to call owner due to his not wanting calls before 10am. She said I would have to wait 2 hours until she would call him. When I finally got the box accessed the key was not inside. I went back into the chevron and same clerk said â€œit is always like this when people order on line. We never know about the truck orderâ€. Another store clerk saw the truck key inside the store and was ready to give to me but the first clerk said â€œnoâ€ and that I would have to wait for the store owner to come in (another hour and a half later from my reservation time). I asked her to please call the owner to release my key and she refused. Finally, another clerk called and my key was released. This store seems to have confusion on the procedure for mobile pick up and the clerks are not trained properly to handle. Due to this inactivity by the clerk I was late in my work for the day and behind schedule.Robert M.
The manager saved my day. The movers that I had arranged to move an elderly veteran did not show. I really had doubts that I could find a truck on such short notice. This man was an angel! My heartfelt thanks to him and Uhaul.dianne M.
The employees were rude and were speaking a different language and obviously talking about me and my rental return. Then, they demanded that I wash the outside of the truck that was somewhat dirty when I picked it up. They need some training in customer service in my opinion.Larry B.