1. I made my reservation and paid online for a 10 foot truck 2. Upon arrival, I was told my reservation was not found and the store employee said we have to do a new reservation. Once that was complete he said the contract had not gone through system and he would need to repeat the reservation again. 3. I then decided to reserve a 15 foot truck. I gave the address of the Uhaul closest to my move to the employee twice to verify correct drop off location. After the transaction was final, I then received the contract and noticed that the drop off location was not in the original location I had request. The location was actually 3 hours away. 4. When I asked the employee to please correct, he said he could not and placed a note on the contract. 5. I called Uhaul customer service and was told that I would need to contact original location. I then called the Largo Chevron and spoke to the same employee that said he could correct it not and it would need to be changed by Uhaul customer service. I then called Uhaul customer service and she stated she could not change the drop location due to the Chevron being in a different region. I then contacted Chevron again. The employee then spoke to the store owner whom said he would take care of changing the location. Two hours later, I contacted Uhaul customer service and was told it was being handled internally. On Sunday, I received a text with the drop location of Oakland Park, which was 3 hours away. I then called Uhaul customer service and spoke to Heather whom was able to change the drop of location and request a refund as I had been billed twice. Once the 10 foot truck and once for the 15 foot truck. This caused multiple charges to my credit card and several hours on the phone trying to correct the drop off location and correction of extra charges.Angela S.
Customer Reviews for Largo Chevron
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
We received the truck half tank gas only that's how we returned and you guys charge $60 for gas.CHRISTIAN G.
El cliente no dejó un comentario.Joseph M.
El cliente no dejó un comentario.Tyler B.
Clean the truck as I found bread and other stuff under seats. Gas was below a 1/4 of a tank and as I am disabled in a wheelchair this was very inconvenient. Location didn't have the unit ready took a lot longer than I expected epically after doing an online check in. Dealer seemed confused and kept asking if I knew a Robert Smith. Found no lock box to drop the keys off to and we spent 10 minutes looking for one. Rental area was very small and not convenient for someone in a wheelchair. No walk around was performed???Kenneth S.
My invoice reflected rental of 12 moving blankets when I actually had 6Nelly P.
El cliente no dejó un comentario.Gaile B.
El cliente no dejó un comentario.Jacquelin G.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.CONCETTA S.
El cliente no dejó un comentario.Maria C.
El cliente no dejó un comentario.Beatriz F.
El cliente no dejó un comentario.Matthew B.
i scheduled a truck at 10am lady at the counter said there is no one there until 12 so long story short a finally had to do it on linescott D.
Make sure A/C works prior to pickup. Wasted time bringing it home to have to return it. However, the location willingly gave us a bigger truck at the same cost as the smaller truck because that was all that was available to replace the unit with the broken A/CEric S.
El cliente no dejó un comentario.Barbara D.
The outside needed washed other than that all was good.James C.
El cliente no dejó un comentario.PAUL M.
Have a dedicated person to work with your clients and make sure that the truck is maintenanced for the next customerChantel M.
El cliente no dejó un comentario.Clarence B.
El cliente no dejó un comentario.JAMES D.
El cliente no dejó un comentario.James P.
Understand the details of the small print regarding fuel. The tank was empty. I was told to bring it back empty. The small print said there would be a charge if not brought back with a quarter tank - REGARGLESS if it was empty or not.MICHAEL P.
I wasn't greeted by an employee. There was no clear designated location for U-Haul customers. The gentleman that excepted my return just told me to leave the key with him and he would take care of everything and I would get an email later. Didn't seem like a well rounded experience because the return was left open ended with no receipt of return. I was luckily able to receive a return email 5 hours later.Matthew P.
Back of van is dirty had to clean it myself a empty box there as wellEdward B.
This was also not me! 2nd time this week someone has rented equipment in my name! How is this happening without my ID?! I want to press charges, and if I have to press charges against uhaul as well to be taken seriously I will!! Kristen Uehlein 727-692-5382JASON H.
This was not me, what the heck?! How can I press charges to whoever is using my name and account?! I'm very serious! Kristen Uehlein 727-692-5382Kristen U.
Guy was late I had to wait. 1.5hrs after my appointment time.DERRICK S.
The truck was filthy. Looked like soda and cigarette ashes all over the front of the vehicle. In today's covid fearing society they are lucky I am not one who freaked out and caused havoc. I could have demanded a refund and went somewhere else. I am not a confrontational person so I did not go back in the store and stand up for myself on this matter. They did not do a walk around with me,or adjust my mirrors,but in they're defense I have only had one pickup place do that with/for me and maybe its not required just an extra that the exceptional person (james) did to go above n beyond at the park blvd location. I have rented 4 trucks from u haul and will be renting another one in acouple weeks. I will refuse to pick up at the largo chevron gas station/uhaul. I forgot to mention that I had to sweep out the back of the truck before I could load all my stuff in it. I couldn't put my bed thru the piles of actual dirt. I took pictures of everything becuz I didn't want the $25 charge. Also....the 2 people I've dealt with twice in wadawee Alabama (Delores n Ronnie) are super niceALICIA B.
They were great!Matthew K.
My recommendation is to check the battery, I managed to fulfill my objective which was to make my move, but just when I left it at the chevron gas station which is where it is located, I was filling the tank to deliver it and the battery did not work anymore. The truck had the packaging that is in the back open, with the items to be paid for outside the bag.Hernan G.
A bit unorganized at the beginning.Cristy M.
Easy drop offConnor M.
Uhaul charged me double when I asked for an extension of just 4 hours. I disputed the charge and was told I would get a call within 48 hours to discuss it. Still no call.Steven D.
Faster software for downloading and processing my check-in.Angelo S.
El cliente no dejó un comentario.Bernadine P.
Nothing. Service was great and the lady that helped me was very helpful.Matt S.
El cliente no dejó un comentario.Roy B.
El cliente no dejó un comentario.Timothy F.
El cliente no dejó un comentario.Josh P.
The window was nasty on the inside.carl M.
El cliente no dejó un comentario.Lisa T.
El cliente no dejó un comentario.Charleigh D.
El cliente no dejó un comentario.John K.
The tires need to checked more frequently.SHAWN H.
El cliente no dejó un comentario.Bruce S.
El cliente no dejó un comentario.Dean O.
Very accommodatingCarol Z.
El cliente no dejó un comentario.Jay C.
There is a uhaul self serve box outside but you have to go inside to obtain the keys. I recommend making self serve and use the code boxes outside for those of us that prefer that.Jason P.
Agent should know what size ball hitch the trailers take. Nobody could answer that question for me!!!jon K.
They changed my reservation and that caused a lot of issues.NATASHA F.
El cliente no dejó un comentario.Jamie F.
Great servicedana B.
The pick up was a hot mess and took way too long. The person didn't seem to have the right information for drop off (it was correct on line) then there were issues with their system and it took multiple times for the signature to come up and they had no paper to print out my reciept.Nancy K.
El cliente no dejó un comentario.Thomas S.
El cliente no dejó un comentario.DARYL D.
Just a gas station - no signage as to where you are supposed to go to return the vehicle. I was not confident the gentleman behind the counter was even going to know what I was talking about. Fortunately he did.David H.
Wonderful experience. They made pick up and drop off quick and easyJeremy R.
El cliente no dejó un comentario.JILL O.
No issues and staff was professionalRaymond S.
I rented a U-Haul and the tire blew and it took them 3 hours to come to me to change the tire m. The person dispatched didn't even say hello or that he was sorry it took so long. Every time I called they kept telling me another 15 minutes and 3 hours later you die coded to show up then you guys charged me the full amount... very disappointing considering I lost valuable time!!Jason P.
THIS GENTLEMAN WAS VERY FRIENDLY AND EAST TO DEAL WITH!DAVID S.
El cliente no dejó un comentario.Tracy A.
Just terribleZachary M.
El cliente no dejó un comentario.Judith K.
Very very friendly and knowledgeableJames R.
El cliente no dejó un comentario.henry C.
Better customer service, they don't listen, and proclaim themselves as workers of the gas station not uhaulJonathan T.
El cliente no dejó un comentario.Tyler K.
El cliente no dejó un comentario.Anthony M.
El cliente no dejó un comentario.Beverly K.
El cliente no dejó un comentario.Patricia P.
They need to pay more attention to the miles that are used. We were overcharged for the miles.Brad B.
El cliente no dejó un comentario.Mary D.
El cliente no dejó un comentario.SADE S.
El cliente no dejó un comentario.Michele A.
When I got to the house and pulled out the ramp it was full of dirt and broken glass. On closer inspection the compartment also had broken glass, dirt, and plant debris.Earlie R.
Was a mobile check in for 8:30 a.m. Guy with key authority came at 9:30. Others were also waiting who did mobile check in. Truck had check engine light on.Matthew K.
El cliente no dejó un comentario.gordon G.
There was no gas in vehicle we had to gas it up before we left location and they were going to adjust bill has not been done. It took 30-40 minutes to process even though I booked online just very poor serviceVelma W.
El cliente no dejó un comentario.Stefan D.
This location was horrible! They took over an hour to rent me the truck, the gentlemen did the contract four times coming up with a different price each time. At one point he even told me not to choose the insurance and take the option that if I got in an accident, I would pay for everything. He cursed at least six times with the â€œFâ€ word, very bad location.Debbie S.
My experience was good until I went to get my car and tow dolly hooked up to truck. Austin did not want to help get my car on tow dolly.. It was a very frustrating experience and I had to go off for him to do his jobAngelica R.
Very friendly serviceCarlos M.
El cliente no dejó un comentario.Cory B.
The rudest people. At first he denied my drop off location, I argued until he agreed to take it (if he didn't take I would have charged for different drop off). He nastily told us to put gas in it and park it. We already filled it and another person there already said to leave it where it was. He finally said "you can go" without one word to us. I asked for proof of return and he sighed and rolled his eyes and printed one. I then told him I never had this much trouble returning a Uhaul and he said "take it up with customer service". Do Not deal with him!!Beth S.
El cliente no dejó un comentario.Pamela D.
El cliente no dejó un comentario.Shalie R.
I WOULD DEFINITELY RECOMMEND THIS LOCATION. VERY FRIENDLY & PROFESSIONAL. TRUCK WAS CLEAN AND RAN GREAT !.....RAYDOGRAYMOND M.
My experience at this location was truly terrible. I schedule a truck share 24/7 pick up for before opening hours. I was thrilled that U-Haul would offer such a conviennent tool to make my move easy as possible. I arrived 15 minutes before my scheduled time to start the check-in process online. I received a message that I would have to wait over an hour, until the location opened to access my rental. I called the location at 8:50am and spoke to a women who said no one could help me until U-Haul opened at 10:00am. I called the U-Haul's customer support line. I waited 20 minutes to reach a representative. The representative told me it was a problem with IT and transferred me to IT. I waited another 41 minutes before finally hanging up. During this time, I also used the chat function to try to find a solution that way, with no luck. If this location is not willing to do 24/7 truck rentals, they need to remove this option. Furthermore at 10, when I went inside, the attendant was not at all sympathetic and even interrupted our transaction to sell another customer cigaretteKristen P.
Neighborhood location. Small but friendly and efficient.Henry A.
I had a reservation at Tropicana UHaul, but they inadvertently Canceled it 7 hours before my pickup time without letting me know (I was NOT late). I had to waste a lot of time, and go 5 miles further to get the truck I had reserved. I was quite upset!Gary L.
Nobody new what they were doing or how to do it.john V.
El cliente no dejó un comentario.CINDY M.
El cliente no dejó un comentario.Ryan C.
Had it back 2 hours early ----Nobody to record my early return at 2:35 PMBryan A M.
El cliente no dejó un comentario.yann E.
El cliente no dejó un comentario.THO N.
El cliente no dejó un comentario.Douglas R.