Customer Reviews for Lappins LLC
(U-Haul Neighborhood Dealer)

77 reviews

W6860 Industrial Blvd   Onalaska, WI 54650

(608) 519-4957

Office Hours

  • Mon-Fri: 8 am–3:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(608) 519-4957

W6860 Industrial Blvd
Onalaska, WI 54650

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–3:30 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I think the fuel should be full when you pick up the truck and then full when you are done not at 3/8

Bruce Nehls 
Rating:
3.0

Was too exhausted to explain the issues with the truck and the process of picking up the truck when I checked the truck in, so I'll do it now.. the truck needs an alignment. It was hard to keep the truck steady and at a consistent pace. The brakes weren't horrible but definitely need to be looked at soon as braking was definitely more difficult than other trucks I've driven... When checking in the signal on my phone wasn't great which made self check in difficult. Then the app was having issues. I called an 800 number for help and the dude sent me to another dept, but should have known that I didn't need a passport to check in just needed one of the forms of ID.. like I feel he should have been more educated. Also there wasn't anyone there at the location to help if there were issues and I feel like that's just bad business especially if there's known issues with the app (according to the chat person I was trying to get help from). It took almost an hour to get the truck reservation checked in! So that put me behind schedule for meeting up with my moving party. On top of the stress of moving, I had a lot of additional unnecessary stress by renting this particular vehicle. I think it could have gone smoother.

Natasha Olsen 
Rating:
5.0

NONE

Xoua Yang 
Rating:
5.0

Cell Mobile data for spectrum was glitchy. I was able to complete the online return process and had to do so via phone.

KRAIG BROWNELL 
Rating:
5.0

Customer did not leave a comment.

Jeanette L Hawkinson 
Rating:
5.0

Amarillo location answered my question when I was in Wisconsin

Joan Grochowina 
Rating:
5.0

Customer did not leave a comment.

Russell Warren 
Rating:
5.0

Customer did not leave a comment.

Ryan Katona 
Rating:
3.0

It was closed

Terry Bohn 
Rating:
5.0

All good!

Thomas Smith 
Rating:
5.0

Location was good. But the online pick up process needs to be much more user friendly. It took up an HOUR to pick up our truck because of how slow the app was.

Jenna Dorn 
Rating:
4.0

My drop off location was Rose street in La Crosse. The employees were rude and disrespectful. They were not helpful and kept threatening me with charging a drop off fee. I ended up going to Lappins and the service there was amazing. I recommend Lappins, but avoid UHaul on Rose Street!

Ute Eckstein 
Rating:
5.0

Was in and out very quickly after my long drive. They were very friendly and helpful.

John Helm 
Rating:
3.0

Customer did not leave a comment.

WILL RUNYON 
Rating:
5.0

Customer did not leave a comment.

Emily Docken 
Rating:
4.0

Customer did not leave a comment.

Walter Johnson 
Rating:
5.0

Best U-Haul experience in a long time. Thank you, Lappins!

Steven Dawson 
Rating:
5.0

Easy drop off.

Carrie Patton 
Rating:
2.0

Customer did not leave a comment.

James Wise 
Rating:
2.0

Customer did not leave a comment.

Peter Schams 
Rating:
5.0

Customer did not leave a comment.

Matt Davids 
Rating:
3.0

Customer did not leave a comment.

Scott Hackbart 
Rating:
1.0

Pick up and drop offs should be open longer than 12pm on a Saturday.

Michael Hillyer 
Rating:
5.0

Truck was empty when we picked up

TAMMY BELL 
Rating:
3.0

Fuel efficiency was less than 8mpg, awfully low for an almost empty load. I liked the dolly and bags set up inside.

CHRIS COX 
Rating:
3.0

Your website says this trailer uses EITHER a 1-7/8" or 2" trailer ball. I've always used a 1-7/8" ball for trailers at another uhaul location. At this location I was told ONLY a 2" ball will work or trailer will come loose. It took me an additional hour running around town and $37 to find a new trailer hitch (current one had permanently attached 1-7/8" ball) and 2" ball. So who's wrong? Your website saying either 1-7/8" or 2" ball will work? Today's location saying only 2" ball is acceptable? Or other location that didn't warn me that the 1-7/8" ball I have is incredibly dangerous and unacceptable for use with your trailers?

KEVIN LINTEREUR 
Rating:
5.0

Excellent Customer Service

MAURICE VANCE 
Rating:
5.0

Customer did not leave a comment.

Brian Hammel 
Rating:
5.0

Customer did not leave a comment.

LUCAS JOHNSON 
Rating:
3.0

Customer did not leave a comment.

JENNIFER KOOISTRA 
Rating:
3.0

They were closed. I was a little concerned about leaving the trailer outside the fence as instructed. I was able to Lift trailer off my hitch without any problems. Location was close and convenient to my destination. Level plowed area. Appreciated.

ANDY TRUSCOTT 
Rating:
3.0

Customer did not leave a comment.

Karen Keil 
Rating:
5.0

Customer did not leave a comment.

CHARLES BARTON 
Rating:
5.0

Customer did not leave a comment.

Mitchel Dickson 
Rating:
5.0

I was very upset that the hitch coupler came off the ball when I attempted to pull the car up onto the trailer! The tongue nearly hit someone when it flew up and hopefully the safety chains did no damage my Suburban. The local dealer said it was due to a broken part on the trailer. I managed to find a pin to put in it and make it home but did not feel safe. Id like a refund and an apology

Randy Eddy 
Rating:
3.0

Just wish the pick up could have been where it was suppose to be

Nicholas West 
Rating:
5.0

Customer did not leave a comment.

Ronald Reichert 
Rating:
5.0

This truck had 63,000 miles on it. The steering and alignment were horrible. It was hard to keep driving straight. The suspension was horrible. For many highway miles, I was jolted up and down severely. Even worse in the city. The jolting caused damage to our belongings. The brakes were quite worn out. I had to practically stand on the brakes to stop from hitting someone. The transmission was horrible. Jolted from one gear to the next, stayed in low gear even at highway speeds. To top things off, I was charged an additional $9.28 for excess mileage. Impossible, because I drove directly from the start to the stated destination with no detours. How is it possible? Other than that, the price was excellent for a one-way rental.

Brian Serle 
Rating:
4.0

Customer did not leave a comment.

John McElligott 
Rating:
5.0

Customer did not leave a comment.

Lucas Alvin 
Rating:
5.0

Customer did not leave a comment.

Daniel Clemens 
Rating:
3.0

The letter combo box was hard to find. No where on the phone instructions did it say the keys would be locked in the back of the truck. I was looking around the front of the building for the letter lock box. Took me like 15 min to figure out the letter lock was on the back of the rental truck door.

Kevin Kamrowski 
Rating:
3.0

Everything was great except for the process of picking up and dropping off in the U-Haul system. When I picked up the lady had to wait forever for the system to respond. Same thing on my return. It’s very convenient to be able to drop off and self check in but it’s ridiculous that I spent at least 10 minutes waiting on the app because each step was so slow.

Michael Huss 
Rating:
5.0

We had to come here twice. Once to get the tires filled AGAIN and then once at the end for drop off. Both times extremely helpful and kind. We had trouble returning it on the app, as we couldn't get a picture of the odometer/dash because to the tire warning signs. He was very helpful.

David Weaver 
Rating:
3.0

Customer did not leave a comment.

Randy Narges 
Rating:
4.0

This site is not a traditional U-haul branded location, which led me to calling them and confirming they served as a drop-off site.

Brad Turner 
Rating:
5.0

Customer did not leave a comment.

MATT PERRY 
Rating:
5.0

Customer did not leave a comment.

Monique Cox 
Rating:
4.0

Personal attention helped on phone with getting quote started.Rental went smooth

steve gund 
Rating:
5.0

Customer did not leave a comment.

Brendan Gargaro 
Rating:
4.0

Provide blocks for the wheels so that when we leave the trailer when the facility is closed, we do not need to worry about the trailer rolling into another vehicle.

ANDY TRUSCOTT 
Rating:
3.0

Customer did not leave a comment.

JOHN SIRIANNI 
Rating:
4.0

But I had a lot of problems checking in, etc.

Susan Saunders Jessett 
Rating:
5.0

Customer did not leave a comment.

Nathan Kriese 
Rating:
2.0

Customer did not leave a comment.

Edward Hoy 
Rating:
5.0

Customer did not leave a comment.

Mark Bartusch 
Rating:
4.0

Customer did not leave a comment.

MICHAEL GRAFF 
Rating:
5.0

Real Friendly

Matthew Rude 
Rating:
5.0

Customer did not leave a comment.

Mark Hayes 
Rating:
4.0

Customer did not leave a comment.

George Cwiklinski 
Rating:
4.0

Vehicle clean but hade an issue with the vehicle charging system, problems starting and had warning message on day of return

Joseph Peck 
Rating:
5.0

Customer did not leave a comment.

ISAAC STORANDT 
Rating:
1.0

As soon as I put the vehicle in gear, I realized that something was wrong with it. I called the employee right over and told him it wasn't running properly. He assured me it was fine. I drove it home and loaded it up early the next morning. Before I was even a mile away from my apartment, it broke down. I waited two hours for a tow truck and was told no other Uhauls were available anywhere near me. The tow truck towed the Uhaul to the storage unit where I was putting my belongings, but because no other truck was available I wasn't able to make a second trip to get the other half of my belongings. I ended up hiring two guys with a pickup truck on the Next Door app and they made a couple of trips. I paid them $200. The man at the Uhaul site assured me that he would contact Uhaul about a refund. But I was emailed a receipt for the full amount. I called customer service and someone emailed me that they would give me a $30 gift certificate! That is completely unacceptable for a truck that broke down and that a replacement truck wasn't available., so I had to make expensive alternative arrangements. You can improve by making this right and refunding the amount paid for a Uhaul for 23 hours to make a COMPLETE move.

MEGHAN MERRICK 
Rating:
5.0

We were unable to rent a trailer in person and had to do so online. Which was rather a pain on my phone with terrible internet service in their building. Otherwise, the employees were top notch! Would highly recommend this location and workers!

Robert ROBERT ROY RENK 
Rating:
5.0

Customer did not leave a comment.

JOHN SAECKER 
Rating:
5.0

Customer did not leave a comment.

MAXWELL CAMPBELL 
Rating:
5.0

U Haul keep changing locations to pickup. It is too hard to follow it.

Youa Bee Lo 
Rating:
3.0

Customer did not leave a comment.

SEAN MARTIN 
Rating:
5.0

Customer did not leave a comment.

SETH SPENCER 
Rating:
5.0

Customer did not leave a comment.

Scott Schulz 
Rating:
5.0

Customer did not leave a comment.

Jessica Kallberg Jessica Kallberg 
Rating:
5.0

Customer did not leave a comment.

Steven Becker 
Rating:
5.0

Great customer service…. Showed up 1/2 before they were open … door was open and I was helped in the rain to get the trailer hitches to my truck. Drop off was similar experience as staff was very friendly and accommodating.

MICHAEL JURAN 
Rating:
5.0

Customer did not leave a comment.

KEISHA BROOKS 
Rating:
5.0

Customer did not leave a comment.

Andrew Maravelas 
Rating:
3.0

Customer did not leave a comment.

Amy Kolly 
Rating:
5.0

Customer did not leave a comment.

Douglas Mcalexander 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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