The truck itself was perfectly fine. Unfortunately, due to a combination of ignorance on the part of the gentleman at the pickup location and repeated technical issues with the Uhaul online portal, it took me an hour and a half to complete the vehicle checkout process. Thankfully the vehicle return process was pretty streamlined and only took about 5 to 10 minutes.Shaun C.
Customer Reviews for Lansdown Marathon LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Took an hour to pick up the truck. Nobody there knew what they were doing. The equipment I asked for was not in the truck. Brought it back the same day and asked if there was anything they could do, not only for their incompetence when picking up the truck, but also for bringing it back early and was told no. Then I get overcharged when I check my bank statement this morning. Worst experience using Uhaul ever!!Jolene W.
Everything was simple and easy pick up and check in. Needed the U-Haul longer than I thought and it was very simple to extend it very friendly and helpful.Matthew I.
I ordered two dolly's and only received one, my mobile pickup changed to a in hand delivery in your system (without me knowing or receiving a notification) but the gas station put it in a lock box and wouldn't give me the code stating â€œuhaul was supposed to give it to me through emailâ€ but when I contacted your company all I was told was that I had to get the key from the manager. I waited an hour and 45 minutes past my pickup time making me late to get to my storage unit in order to move my family's things. I don't mean to be rude at all but your companies communication with the contracted locations needs a serious upgrade.ARTHUR M.
Horrible! I use U-Haul a lot. This was the worst experience I've ever had with U-Haul. The people were rude, unhelpful and clueless.Terry A.
Make sure the truck they ordered is available and that it is there at time of pick up what is point of having pick up time and doing by phone check in if truck isn't availableELIZABETH J.
El cliente no dejó un comentario.BONNIE JO M.
El cliente no dejó un comentario.SALIM K.
It was a total mix up about the type of rental we had. The whole uhaul network is a disaster. They don't have standardized computer system across the board. The location worked it out for us but it was a lot of inconvenience to get it done. Will not use uhaul again and will not recommend this company!!Darryl H.
This was the most awful experience ever!!!!Ashley C.
El cliente no dejó un comentario.Bonnie B.