Customer Reviews for Lang & Sons Body Shop
(U-Haul Neighborhood Dealer)

127 reviews

3019 Jean Lafitte Pkwy   Chalmette, LA 70043

(504) 684-7251

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(504) 684-7251

3019 Jean Lafitte Pkwy
Chalmette, LA 70043

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brennan Burt 
Rating:
5.0

Customer did not leave a comment.

Destiny Dupard 
Rating:
5.0

Customer did not leave a comment.

Chenelle Johnson 
Rating:
1.0

The truck with filthy and not swept out. All of the dings and exterior damage was not all marked. So I took my own footage. I requested furniture dolly, utility dolly, and furniture pads. When I opened up the back, there was no utility dolly. They called and told me they didn’t have the furniture dolly’s so I purchased some of my own to use. I ended up not using the furniture pads. When I went to pick up my truck, my app would not allow me to pick it up as they had not “scheduled” my pick up. It cut into my time by about an hour as I spent time on the app and calling customer service. I will NEVER give Lang & Sons my business for U-Haul or any other service. I have rented U-Haul several times and this was by far the WORST experience.

Kathleen Harper 
Rating:
5.0

The sales person was very nice

gabriela oguera 
Rating:
5.0

Proximity to my residence was very close. Box truck was clean and in good working order. Facility had a wide variety of trailers and trucks to choose from. Check out and check in was smooth and painless. Will rent from this location again.

TAYLOR AUGUST 
Rating:
5.0

Customer did not leave a comment.

Scarlett Weis 
Rating:
5.0

The best

kendell simon 
Rating:
5.0

Professional service.

Paul Gautreau 
Rating:
3.0

When I give cash and told I will get my deposit back at the place when I drop the truck off, I expect my deposit back!! I did not get my deposit because they said they didn’t have any cash and I would need to wait for uhaul to send it. This is not the info I was given at pickup!!!! Where’s my DEPOSIT?????!?!

Bonnie Eisler 
Rating:
5.0

The lady who help me she was amazing

Darlene Causey 
Rating:
5.0

Customer did not leave a comment.

Latoya Green 
Rating:
5.0

Customer did not leave a comment.

Jill Pearl 
Rating:
4.0

This was the 4th Uhaul truck I rented in the last 4 weeks. All were good experiences with the exception of 1 which the truck had a check engine light on, however the service tech said it was ok to drive with the engine light on. Overall a good experience.

Richard Stierwald 
Rating:
4.0

Customer did not leave a comment.

JOshua ROMANO 
Rating:
5.0

Customer did not leave a comment.

Richard Stierwald 
Rating:
5.0

Customer did not leave a comment.

Richard Stierwald 
Rating:
5.0

Parking is a bit of a problem but otherwise nice.

Richard Stierwald 
Rating:
5.0

Very helpful

ROXANA ACOSTA PINEDA 
Rating:
5.0

Nothing the service was excellent

will santiago 
Rating:
5.0

Customer did not leave a comment.

Billal Jaber 
Rating:
5.0

Customer did not leave a comment.

Richard Baldwin 
Rating:
5.0

Customer did not leave a comment.

JOHN JOHNESE 
Rating:
1.0

Very dirty, outside and inside.

Jalen Antoine 
Rating:
5.0

Customer did not leave a comment.

Tasia Polk 
Rating:
5.0

Customer did not leave a comment.

Shane Jeansonne 
Rating:
5.0

I love it very helpful I. Actually went back 3 times

Franchelle riles 
Rating:
5.0

So helpful and flexible, thank you!’

Alice Noel 
Rating:
5.0

Great Staff! Quick and swift service

Paul LandryJr 
Rating:
5.0

Customer did not leave a comment.

MECHELL DAVIS 
Rating:
5.0

Customer did not leave a comment.

Shane Jeansonne 
Rating:
5.0

Customer did not leave a comment.

Billy Bombace 
Rating:
4.0

Customer did not leave a comment.

Luis Majano 
Rating:
5.0

Jerry and his crew were very friendly and helpful excellent experience.

Stacy Riley Sr 
Rating:
2.0

There was no one at the business and this all had to be done entirely online. That process took more than an hour. Ridiculous. Will never rent from uhaul again.

Jason Bankston 
Rating:
5.0

Customer did not leave a comment.

Daniel Wilson 
Rating:
5.0

This location was great, I have no complaints. I was rather annoyed at the uhaul website sending me to locations 15 to 20 miles away to rent when this location was less than 5 minutes from my home.

Rene Madden 
Rating:
5.0

Customer did not leave a comment.

Brian Heintz 
Rating:
5.0

Keep doing what ya doing.

GINO HOLMES 
Rating:
5.0

Customer did not leave a comment.

Shane Jeansonne 
Rating:
5.0

Customer did not leave a comment.

Trevon Ross 
Rating:
5.0

Customer did not leave a comment.

Sharon Fields 
Rating:
5.0

Give this location more equipment to rent.

BERNARD PENTNEY 
Rating:
5.0

I cannot think of anything that would improve my experience. It was great from start to finish. Thank you.

Darrell Wagner 
Rating:
5.0

Customer did not leave a comment.

COLLEEN RATLIFF 
Rating:
3.0

Make sure customer know about the online drop off process.

TODD RISNER 
Rating:
3.0

The U-Haul website was not working well and we spent over 1 hour doing the "paperwork". Then the trailer was hooked up and the lights were not working. At the time we didn't know the cause so we voided the rental agreement and I went home. I diagnosed the problem to be the trailer fuse. I returned later that day and picked up the trailer. This time the U-Haul website still was not working well. After a small wait, the "paperwork" was complete but they charged me more than the original amount. Then they checked the lights and hooked-up the trailer. About a 1/2 mile down the road, the trailer disconnected from the hitch and the trailer was dragged to a stop. Thank fully, the saftey chains worked as they were supposed to. I immediately called the company and they rushed over to fix the problem. They apologized and i went on my way.

JACQUES SAUCIER 
Rating:
5.0

My truck was filthy, wet and had a sour smell, the location wasn’t convenient for the charge of mileage ..I requested the uhaul near my home, when is approximately .5 mile and I was sent to another parish… The location was trying there best to accommodate but some things were out there reach ..

RHONDA BROWN 
Rating:
3.0

Customer did not leave a comment.

DWAYNE WILSON 
Rating:
5.0

Customer did not leave a comment.

Emerson Quinto 
Rating:
5.0

The UHAUL app would not let me pick up nor drop off truck with my phone. Lang & sons body shop was more than helpful making sure to do everything their self to allow me to pick up my reservation

Jacob Melancon 
Rating:
5.0

Customer did not leave a comment.

Emerson Quinto 
Rating:
4.0

thanks to the office in Chalmette to help us with the confused dispatched team. thanks again Lag and Sons

Mark Schumaker 
Rating:
5.0

Put a step on the big trucks so it is easier to get in. I am 5,ft 3 and it was all I could do to pull myself up in the seat. Plus The am 76 yre old

NANCY ROBINSON 
Rating:
5.0

Customer did not leave a comment.

DIONNE BRYANT 
Rating:
5.0

Your home office needs improvement! I had No problem with pick up location. They were helpful and knowledgeable. Your home office and online was confusing and complicated. Checking in and out was a disaster. I've always used Uhaul and have Never had this much confusion or problems. Fix your online check ins and check out

Stephanie Kemp 
Rating:
5.0

Customer did not leave a comment.

Terry Lagarde 
Rating:
5.0

Customer did not leave a comment.

chris helmke 
Rating:
5.0

Some one stole the dolly, when I went to pick up the truck it was wiled open.

Eunice Roques 
Rating:
5.0

Nothing you guys was very friendly and professional .

monique james 
Rating:
5.0

Customer did not leave a comment.

Kyle Oquinn 
Rating:
4.0

Customer did not leave a comment.

donald sharp 
Rating:
5.0

Customer did not leave a comment.

brian gueniot 
Rating:
5.0

Nothing! Fabulous experience!

Felix Famularo 
Rating:
5.0

Customer did not leave a comment.

Bruce Melan 
Rating:
5.0

Great service

Bruce Melan 
Rating:
5.0

Customer did not leave a comment.

thomas nguyen 
Rating:
5.0

Customer did not leave a comment.

Steffany Bernstein-Pratt 
Rating:
5.0

Rosie was wonderful! I also talked to Kim at customer service for drop off and she was awesome!

Bernadette Cardarelli 
Rating:
5.0

JUST KEEP UP THE GREAT WORK

RICHARD FRANCINGUES 
Rating:
5.0

Customer did not leave a comment.

Angele Ricard 
Rating:
3.0

Customer did not leave a comment.

Raymond Theriot 
Rating:
5.0

Absolutely nothing. This location was about 20 minutes away from my home but the only one that had the truck I needed The office staff was friendly delightful and I plan on renting from this location at every opportunity.

Kimberlyn Moudgil 
Rating:
5.0

The truck smelled like a barnyard and the ac kept going in and out.

Letitia Jenkins 
Rating:
5.0

Nothing the service was beautiful,

James Miller 
Rating:
5.0

N/a

Gene Hartney 
Rating:
5.0

Super nice!

Heather Atwood 
Rating:
5.0

Customer did not leave a comment.

laverne Hameed 
Rating:
5.0

Customer did not leave a comment.

Nicholas Brumfield 
Rating:
5.0

Customer did not leave a comment.

John Allison 
Rating:
5.0

Always have great service at that location.

Eshambralaqu White 
Rating:
5.0

Customer did not leave a comment.

Charles LeSage 
Rating:
2.0

Before they close out a person receipts and go over charges before charged to a customer card

Brenda Crowley 
Rating:
5.0

Had an overall great experience and would recommend using them anytime!

Misty Cardon 
Rating:
5.0

Great service; friendly helpful staff.

Carol Buras 
Rating:
5.0

Couldn’t imagine.

Jude Goodale 
Rating:
5.0

Customer did not leave a comment.

katrina Guy 
Rating:
5.0

Customer did not leave a comment.

Alana Brown 
Rating:
5.0

Customer did not leave a comment.

Alana Brown 
Rating:
5.0

My experience at this location was exceptional. I had previously tried the Uhaul in new Orleans on frontage road and it was a horrible experience. So glad Lang and sons were able to assist me, they went far above and beyond. Without them I would have selected a different moving option because of previous Uhaul experience in new orleans.

KAREN FRYER OWENS 
Rating:
5.0

Very easy pickup and drop off. The truck was farley new and clean.

Jarred Summers 
Rating:
5.0

Customer did not leave a comment.

Glenn Nunez 
Rating:
5.0

Customer did not leave a comment.

Courtney Favalora Stillman 
Rating:
5.0

Customer did not leave a comment.

Rachel Mcclinton 
Rating:
5.0

Customer did not leave a comment.

Chris Gonzales 
Rating:
5.0

Customer did not leave a comment.

Harold Ducre Jr 
Rating:
5.0

Customer did not leave a comment.

Raphael Rufino Mariano 
Rating:
3.0

Customer did not leave a comment.

betty bumgarden 
Rating:
4.0

Customer did not leave a comment.

ashley frost 
Rating:
4.0

Show the renter to the truck.

sybil bachemin 
No reviews have been submitted for this location.

Additional Services at this Location

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