Customer Reviews for Lane Mini Storage
(U-Haul Neighborhood Dealer)

232 reviews

1813 Rock Rd   De Soto, MO 63020
(E of HWY 21)

(636) 586-5806

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(636) 586-5806

1813 Rock Rd
De Soto, MO 63020
(E of HWY 21)

Services at this Location:

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

jessie Trapp 
Rating:
4.0

Customer did not leave a comment.

ANTHONY GLASS 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Taylor 
Rating:
5.0

Customer did not leave a comment.

Jerome Jacobsmeyer 
Rating:
5.0

Customer did not leave a comment.

Brian Locke 
Rating:
4.0

Customer did not leave a comment.

Jennifer Witt 
Rating:
4.0

Customer did not leave a comment.

CLAYTON SPANGLER 
Rating:
5.0

Excellent service guy, helped me hook up and made sure lights worked

MARCUS CUTRONE 
Rating:
5.0

Very kind and flexible folks!

Rachel Tancock 
Rating:
5.0

N/A

Steve Hulsey 
Rating:
4.0

Customer did not leave a comment.

Wayne Boostrom 
Rating:
5.0

Customer did not leave a comment.

Calvert Gilbeyog 
Rating:
5.0

Customer did not leave a comment.

Calvert Gilbeyog 
Rating:
5.0

Customer did not leave a comment.

Isiah Palmateer 
Rating:
5.0

Customer did not leave a comment.

Marnie Flowers 
Rating:
5.0

Customer did not leave a comment.

Sandra Turner 
Rating:
5.0

Customer did not leave a comment.

Ken Krauklis 
Rating:
5.0

Nice ppl

RALPH FULK 
Rating:
3.0

Customer did not leave a comment.

Cynthia Hickerson 
Rating:
5.0

Customer did not leave a comment.

Alan Null 
Rating:
3.0

Customer did not leave a comment.

Jeffery Capps 
Rating:
4.0

Customer did not leave a comment.

Oakley Coleman 
Rating:
5.0

Customer did not leave a comment.

Scott Altmiller 
Rating:
1.0

The trailer I rented kept jerking the Escalade around. I’m guessing the trailer break on the trailer was rusted halfway closed. Was pulled over with a warning cause of the plates being expired.

GAGE HAUSERMANN 
Rating:
5.0

Customer did not leave a comment.

Robert Martin 
Rating:
5.0

Customer did not leave a comment.

Jerry Caylor 
Rating:
4.0

Just keep up the good work!

Wayne Boostrom 
Rating:
5.0

Customer did not leave a comment.

CATHRINE PACKARD 
Rating:
5.0

Very friendly staff! Everything went smooth. I’m very happy with my first U-HAUL experience.

Michael Lowry 
Rating:
3.0

Customer did not leave a comment.

Terri Wheatley 
Rating:
5.0

best place to rent what you need to move

Steve roberts 
Rating:
5.0

Customer did not leave a comment.

sherri hercher 
Rating:
4.0

Need more room.

Tim Buerk 
Rating:
5.0

A-ok

larry foley 
Rating:
5.0

gives helpful instructions on where to drop off hauler/trailers

BRUCE WILSON 
Rating:
1.0

Uhaul keep computer system operational and keep trailer numbers in inventory updated correctly.

MICHELLE MCFERRAN 
Rating:
5.0

This was undoubtedly the best UHaul experience I have ever had. Excellent customer service, very knowledgeable and helpful! I will go out of my way, if necessary, to use the De Soto UHaul in the future. You get my best recommendation!

SHERRY SAVAGE 
Rating:
5.0

It got very confusing a couple of days before pick up . Wasent told I could pay for it on the phone before pickup and they didn’t have it ready for me on the location that I picked it up at . I am very upset on how it all happened

RUSSELL ENGLAND 
Rating:
3.0

Customer did not leave a comment.

JEFFREY HANGARTNER 
Rating:
5.0

Customer did not leave a comment.

Larry Levall 
Rating:
5.0

N

RANDALL BROWN 
Rating:
5.0

Customer did not leave a comment.

Heather Brown 
Rating:
4.0

Customer did not leave a comment.

CALEB TATE 
Rating:
2.0

You changed our “guaranteed reservation” to a different town for pickup without consulting with us if that would be convenient (it wasn’t but when I called I was given a call back an hour later and then passed around from person to person with no resolution to the issue...I requested a call back from someone with authority...I was told that would occur shortly...that was 4 days ago...have picked up and returned truck with no one addressing the issue)

Robert Huelskamp 
Rating:
4.0

The Kate returned equipment was stolen and wrecked and I felt so afraid of my attacher that I was forced to even know what to do.

YOLANDA KERN 
Rating:
5.0

Customer did not leave a comment.

Heather Brown 
Rating:
3.0

Customer did not leave a comment.

RUSSELL ENGLAND 
Rating:
4.0

Customer did not leave a comment.

CATHRINE PACKARD 
Rating:
5.0

Customer did not leave a comment.

William Foster 
Rating:
4.0

No problems noted, quick and simple drop off process

Mickey Ryan 
Rating:
1.0

Truck was only filled up 3/4, and I was penelized when returning the truck not full. I had to buy an extender for my tow dolley because they did not provide the correct equipment to hook up the trailer lights.

Catherine Roppel 
Rating:
5.0

Customer did not leave a comment.

NOAH BOYER 
Rating:
5.0

Rick was very helpful. Although he had limited inventory, he made sure my trailer was hooked up properly and was fully road worthy.

Raymond Wood 
Rating:
2.0

Make sure the trucks are in good working order. No ac and broken window handles...

Heather Wedde 
Rating:
5.0

The staff was very helpful and nice.

Christopher Cotham 
Rating:
5.0

Customer did not leave a comment.

MATTHEW BIGOGNO 
Rating:
5.0

Customer did not leave a comment.

Robert Lubker 
Rating:
4.0

Customer did not leave a comment.

KEVIN LEE 
Rating:
3.0

Unit’s we’re hard to access

micharl prentice 
Rating:
1.0

Was very rude

Ashlyn Humphrey 
Rating:
5.0

Customer did not leave a comment.

JUDITH FLETT 
Rating:
5.0

No improvement. Great service.

janice black 
Rating:
3.0

Customer did not leave a comment.

DENIS MCBRIDE 
Rating:
5.0

Customer did not leave a comment.

FELICIA VOSS 
Rating:
4.0

Customer did not leave a comment.

Robert Payne 
Rating:
1.0

Customer did not leave a comment.

Teresa Wichern 
Rating:
5.0

Newer vehicle with low mileage and very clean. Customer service was on point.

Jonathan Wyman 
Rating:
5.0

MANAGER (RICK) WAS GREAT WENT BEYOND ANYTHING I WOULD HAVE EXPECTED TO HELP ME OUT!

THOMAS H. Roberts 
Rating:
5.0

Everything was perfect thanks again

Melissa Eisenhauer 
Rating:
5.0

Customer did not leave a comment.

Donald Kerperien 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CHASE 
Rating:
3.0

Customer did not leave a comment.

Keith Nichols 
Rating:
5.0

The customer service provided here doesn't get any better. I called Rick when I wasn't able to reserve the truck online (due to an issue with the U-haul web site). He helped get my reservation and also made it possible to return the equipment at this location as well.

POLLY SHARP 
Rating:
5.0

Customer did not leave a comment.

MARCUS CUTRONE 
Rating:
5.0

Customer did not leave a comment.

RICHARD PIERCE 
Rating:
5.0

Don't represent that the insurance will be $14 then turn it into 3x that amount. That was disappointing. Especially after you said my insurance wouldn't cover it??

Bob Bruff 
Rating:
5.0

Customer did not leave a comment.

Randy Kemper 
Rating:
5.0

Customer did not leave a comment.

Keith Pahlmann 
Rating:
5.0

Customer did not leave a comment.

Keith Pahlmann 
Rating:
2.0

The location was okay. The truck was clean, but the lock box lock was stuck!! It took over 30 minutes to get it unlocked and then I had to rush to get things moved because no one could extend our time an additional 30 minutes. Was disappointed by that very much! I was also on hold the whole time trying to get it unlocked so wasn’t able to talk to anyone. I tried live chatting and I was told there was nothing they could do unless I wanted to pay more, even though it wasn’t our fault.

Frank Diebold 
Rating:
3.0

Customer did not leave a comment.

Charles Whimper 
Rating:
2.0

Employee did not explain drop-off procedure. We were told we could drop off rental truck at ANY location, but found out we had to drop-off at a location 15 miles from the house. It wasted at least two hours of our time, including over 30 minutes on the phone with U-haul changing drop-off locations.

charles brown 
Rating:
5.0

would prefer hourly rates or 1/2 charges for short trips

Lisa Leas 
Rating:
5.0

1/2 day rentals would be a great option

Lisa Leas 
Rating:
5.0

I dropped the truck off, locked the truck doors and put the key in box. I was on my way.

Michael Loveless 
Rating:
5.0

Customer did not leave a comment.

Michael Dickey 
Rating:
5.0

Customer did not leave a comment.

jeremy parker 
Rating:
5.0

Customer did not leave a comment.

Frank Hogan 
Rating:
5.0

Customer did not leave a comment.

Daniel Cropper 
Rating:
4.0

Customer did not leave a comment.

Melinda Bastian 
Rating:
5.0

Helpful, considerate, and helped all the way around! Very professional!

Stepan Batttiest 
Rating:
5.0

Customer did not leave a comment.

Dawn Kenuam 
Rating:
3.0

Customer did not leave a comment.

denise muto 
Rating:
5.0

Rick was very helpful and answered all of our questions and helped hooked up the trailer.

Peter DiPietro 
Rating:
3.0

Customer did not leave a comment.

Tom Jones 
Rating:
5.0

Customer did not leave a comment.

Jeffrey McDermott 
Rating:
5.0

Customer did not leave a comment.

Steven Hill 
Rating:
5.0

Not a thing.

William Constantin 
Rating:
3.0

We dropped off after hours. We were unable to use the online check in for drop off due to problems with the U-Haul website. We phoned U-Haul and spoke to Sarah who was very gracious and helpful.

Jeff pinkel 
Rating:
4.0

Customer did not leave a comment.

Mark Strange 
No reviews have been submitted for this location.

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