The call from UHaul notifying me of the truck location specified Prairie du Chien, hours away. It should have been Prairie su Sac, 20 minutes away. Callers need to get it right when calling, nearly caused me to have a heart attack. Moving is stressful and a gaffe like that is VERY unhelpful.Frederick D.
Customer Reviews for L&N Tractor Repair Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.DANIEL K.
Customer Service Rep whose name is Christal was very rude to me over the phoneConnor K.
Customer did not leave a comment.Nicole Z.
Customer did not leave a comment.Erik B.
Customer did not leave a comment.MARVIN H.
The pick-up and drop-off locations were great--friendly and helpful. But, dealing with Uhaul online was NOT easy. You changed my pickup location at the last minute and it was impossible to reach anybody by phone or online. My moving day start-up time was delayed by 2 hours because of this and I was extremely stressed out and unhappy with Uhaul. Uhaul really needs to improve its communication and customer service.Timothy K.
Customer did not leave a comment.William L.
I like that the worker/manager was friendly, and made the process quick, and made sure we understood how everything went in renting the Uhaul. I would recommend renting a Uhaul from here.ROBERT C.
Customer did not leave a comment.Odene C.
Jeff was wonderful to work and helped me with the truck I needed. He is awesome!Chris R.
Customer did not leave a comment.Jeffrey J.
Customer did not leave a comment.Paul P.
Customer did not leave a comment.JACQUELINE K.
Customer did not leave a comment.Jeffrey J.
Customer did not leave a comment.Jim B.
Customer did not leave a comment.Timothy E.
L & N Tractor Rep, was Very Helpful & Courteous.GREGORY W.
I was scheduled to pick up the truck at a location and then it was changed last minute to an hour later with no warning and it was 30 minutes away from the original location.JACOB N.
Customer did not leave a comment.Dianne L.
Customer did not leave a comment.DICK R.
Customer did not leave a comment.RYAN F.
JEFF at L&N. Was great, very accommodating with changesKaren C.
Customer did not leave a comment.Adrian R.
Customer did not leave a comment.Wayne L.
Customer did not leave a comment.Gerald Z.
Customer did not leave a comment.Kathleen J.
Customer did not leave a comment.Richard L.
Tractor repair shop. No seating area, slow internet. None of this reflects on the location. It's all due to Covid-19Paul C.
Excellent serviceRay V.
Matt was very helpful with the trailer I would definitely rent for him again.BRADLEY R.
I ordered U-Haul and got confirmation through auto works. Then received email to pick up at L&N Tractor. They were having issues with equipment to check out truck for me. Matt work hard and stayed positive through this process.pam W.
Customer did not leave a comment.Daniel E.
Customer did not leave a comment.Gary N.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.Randy M.
Customer did not leave a comment.Diana S.
Several problems, not attributable to the pick-up location: I requested a pickup truck. I got a huge moving truck. It was unwieldy and a gas-guzzler. I spent $25 to replace the gas used. You could practically see the needle moving left on the gas gauge while driving. I did not get what I requested. The pickup location was changed at the last minute, and there was no alert to that. A small location address which could have been overlooked very easily on the screen. A red alert or something would have been helpful, and was certainly warranted. The price, nearly $150 total, is outrageous. I will not use U-Haul again.Kathi K.
Customer did not leave a comment.Jeff S.
Customer did not leave a comment.Todd S.
Thanks for the help!Jacob B.
Customer did not leave a comment.Daniel E.
Customer did not leave a comment.Roger B.
Customer did not leave a comment.Kara M.
Customer did not leave a comment.Joey V.
The rest of it I will never refer uhaul to anyone and I will never use uhaul againDonna M.
Very good proprietor, no improvements required..Dean C.
Extremely helpful, owner/operator was amazing and the man he had working for him took care of everything I needed above what I asked.Ben M.
Jeff did a great job of taking care of me.John B.
Pay employees (contracted or otherwise) enough to be present on weekends and end the use of an app or cellphone. It's very time-consuming and I would have preferred to just have a person present rather than go through 10 steps, taking photos, etc. I was also under the impression it would take "just minutes" to pick up based on the website claims, but it was 50 minutes after we got to the location before I could take it off the lot. Mostly due to re-entering information I had already provided when I reserved the vehicle. A person would have looked everything over and handed me the keys. U-Haul's mobile service is not efficient.Bridget C.
Nothing needs improvementSuzanne N.
I have rented from this location several times. They are always amazing to deal with. Very professional and courteous staff.April S.
I dropped off after hours. There was a place to park my truck, and mobile check out was easy. I didn't go in the store or talk to anyone because it was after hours, but the location was easy to find and was well-maintained. I also stopped in at the Baraboo location prior to my rental and spoke with Raymond. He was extremely helpful and walked me through the process.Jenn K.
Customer did not leave a comment.Daniel W.
Every thing went perfect.KARL M.
Customer did not leave a comment.SUE A.
Jeff runs a solid business and has been very helpful with past moves as well. I don't want to move anymore, but if I do.. I will use Jeff and L&N Tractor Repair. Thanks!Kurt N.
Vehicle had over 100,000 miles on it and it showed. It also smelled like the inside of an ash tray.John G.
Customer did not leave a comment.WILLIE S.
Fantastic and friendly service!Pamela Z.
L&N Tractor Repair Inc is an excellent place to rent. Courteous, Professional, Friendly, going behind expectations to accommodate my needs. Downside: U-Haul's computer system did not work properly and caused a nightmare delayed my loading and travel time by 3 hours and a chain reaction of events to the negative.Niklaus I.
Customer did not leave a comment.Derek C.
We use the Uhaul in Baraboo a lot to move stuff to storage to move to our new house and to move my brother from boo to Steven's point. With all that Uhaul in baraboo is amazing and Sauk has hooked us up when Baraboo location is low on trucks. ThanksCHARLES N.
Customer did not leave a comment.Jim T.
Customer did not leave a comment.TERRY F.
Customer did not leave a comment.DAVE P.
I was very disappointed that the inside of the UHaul had a leak and some of my belongings got wet. It was raining the day I moved, but I had things in the 'Mom's Attic' area, and took pics to show the issue. This is the first time I have rented a UHaul and my expectation was that I wouldn't have an issue with my belongings getting wet, since I was renting from a reputable company.Rebecca S.
Customer did not leave a comment.DILAN R.
Customer did not leave a comment.James M.
Customer did not leave a comment.Thomas W.
Customer did not leave a comment.LUKE B.
Customer did not leave a comment.dave B.
Very good serviceNathan N.
The dealer was very friendly and helpful. He gave me shortcut directions to his dealership where the trailer was located, which was appreciated. The trailer was just what we needed to haul our golf cart. If we need a trailer again in this area, I definitely will use this dealer again. Al SchroederAlan S.
Customer did not leave a comment.LARRY S.
Jeff was a true professional. Fully informed and couldn't have been more helpful. BEEG GEORGEGEORGE M.
Customer did not leave a comment.Robert K.
Very helpful staff, A++++ERIC B.
Great customer servicepenny B.
Customer did not leave a comment.ELIZABETH F.
Customer did not leave a comment.JERRY H.
Customer did not leave a comment.Bonnie H.
This gentleman was professional and knew what he was doing. Awesome service and got me in/out in a timely fashion. He even apologized for the crappy service and what I went through in the morning at the other location! This is truly how UHaul should be represented, by this guy here!Patty L.
Customer did not leave a comment.Lonna S.
Customer did not leave a comment.DEBRA C.
It was a quick process and good location for me.Chris R.
They were not open when we were there to pick up. They left me a message saying I needed to self check out using my smartphone. When I got there, there were no directions on using smart phone or what to do to open the lock box. We ended up calling u-haul. The lady that helped us on the phone was wonderful. A note/directions on/by the lock box would be helpful. As well as finding the self check out online. I was unable to locate it.Alexander K.
Outstanding customer service!derek I.
Customer did not leave a comment.Paul K.
Customer did not leave a comment.MATT S.
Make sure that the trailers have brakes including brake drums, etc. the hydraulic emergency brake is not legal it's over 20 yrs old. And due to the trailer not having brakes I now have to go and replace my brakes on the truck. That I had just gotten done! Thank youSara W.
Thanks for having a truck on short notice.deborah L.
Customer did not leave a comment.laurie G.
He even walked me to the truck and opened the door for me! Very personable service!!!!Pamela Z.
Customer did not leave a comment.Laura F.
Customer did not leave a comment.Randy G.
Customer did not leave a comment.Bradley P.
Customer did not leave a comment.CHRISTOPHER D.