Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You all do a great job and really don't need to do a thing. Recommend you all to everyone. Thanks.
MARGARET N
Rating:
5.0
Excellent service and will use them again
Donald L
Rating:
5.0
Customer did not leave a comment.
Margaret R
Rating:
5.0
Easy app drop off!
Christopher B
Rating:
4.0
Customer did not leave a comment.
David J
Rating:
4.0
No recommendations at this time the ladies / two employees that I met were very nice and helpful.
David L
Rating:
3.0
Customer did not leave a comment.
Chua M
Rating:
5.0
Great customer service lady at desk awesome and pretty I would recommend anyone to rent from here you can also send me text message to my cell number is 828-244-6112 thanks 👠
Ronnie B
Rating:
5.0
Customer did not leave a comment.
Morgan R
Rating:
5.0
Not much room for trucks and trailers.
Bruce B
Rating:
5.0
Customer did not leave a comment.
Joseph K
Rating:
5.0
Customer did not leave a comment.
Janis C
Rating:
2.0
The Denver location was a completely disaster due the misinformation from one place hwy 150 to the other so confusing about one way rental or where to drop off. The rental price would have trippled at the Denver location.
I am somewhat disappointed because of the missing flexibility of such equipment rentals.
Kurt L
Rating:
3.0
The person at pick up didn’t know how to hook up the trailer and offered no assistance, luckily my husband knew how to do it.
SUSAN F
Rating:
5.0
Customer did not leave a comment.
Tyler G
Rating:
3.0
Customer did not leave a comment.
rodney r
Rating:
5.0
Customer did not leave a comment.
Jeffrey M
Rating:
5.0
Customer did not leave a comment.
Tawnya S
Rating:
5.0
Customer did not leave a comment.
Michelle B
Rating:
5.0
None excellent service
Eric G
Rating:
5.0
Customer did not leave a comment.
Lashanda W
Rating:
5.0
Although I turned my vehicle in on a Sunday (business closed), I have turned in equipment there before; excellent service, and agent was fantastic with customers. I will recommend this dealer to all my friends and family.
Rafael T
Rating:
4.0
Center console was covered with spilled dried food
James H
Rating:
5.0
The virtual pick up process has to be the worst I have ever experienced. If I could give something less than zero on the score, I would. Tech support awful. Could careless I was locked out of my account. Little help to resolve. I felt abandoned.
Donald E
Rating:
5.0
Customer did not leave a comment.
Raymond K
Rating:
5.0
This place was professional with a capital P. They had all your moving needs in one place.
David D
Rating:
5.0
My paperwork showed the gas was on full when it was actully just to the right of three fourths. I did not norice till I had drove off. My first time checking this online. Usually do a walk around with a person. Lesson leared for me.
Barbara M
Rating:
5.0
Customer did not leave a comment.
Veronica R
Rating:
4.0
Customer did not leave a comment.
Geoff W
Rating:
5.0
Customer did not leave a comment.
Dan C
Rating:
5.0
Customer did not leave a comment.
Joseph L
Rating:
5.0
Excellent service and great attitude
ROBERT I
Rating:
5.0
Customer did not leave a comment.
Robert H
Rating:
5.0
The location was not the problem. PROCESS was the problem! If the person driving the truck is not the person paying for the move, things like accepting the status if the truck cannot be done remotely. It has to be done on the spot since having the driver stop to fill out a form about cleanliness and mileage is ridiculous!
JIMMY W
Rating:
5.0
The pick up location was changed without consulting me adding an additional 12 miles to my pick up.
The total disregard for convenience by Uhaul is unacceptable in this electronic day and age. I purposely scheduled the rental from a location based on close proximity to my residence, only to find out less than 48 hour before my scheduled pick up time that my pick up location was changed due to the original location was going to be closed for vacation. When I tried to resolve this very unfortunate issue, U haul was unwilling to provide any type of remedy other than canceling the rental! The experience was horrible with zero regard for a positive customer experience
JOSEPH V
Rating:
5.0
The lady behind the counter was absolutely amazing.
LLOYD B
Rating:
5.0
No need for improvement. Everything went smoothly. They had the equipment I needed and it was a fair price.
The staff at this location are excellent, knew procedure very well and were personable.
KESTUTIS L
Rating:
5.0
Customer did not leave a comment.
jamews l
Rating:
5.0
Front desk was helpful,very knowledgeable even gave me a helping hand hooking up the trailer!
THOMAS G
Rating:
4.0
Customer did not leave a comment.
TINA M
Rating:
5.0
Customer did not leave a comment.
Donna H
Rating:
5.0
Customer did not leave a comment.
PAUL J
Rating:
5.0
Customer did not leave a comment.
Valerie D
|
Overall Experience
Rating:
5.0
Great place to store. Clean and well maintained. The staff was excellent.. Thanks so much..
Mary M
|
Overall Experience
Rating:
5.0
Great facility for storage needs.
Peter R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LuAnn H
|
Overall Experience
Rating:
5.0
Landmark was awesome, great people too
TIMOTHY G
|
Overall Experience
Rating:
5.0
Very clean facility. The staff is very helpful and friendly. We moved out a week after paying for the month and we received a refund for the remainder of the contract a couple days later. If you need a storage unit this place can’t be beat!
Tracy C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael L
Rating:
5.0
Highly recommend
Rocky S
|
Overall Experience
Rating:
5.0
We highly recommended LandMark SelfStorage! Our climate controlled unit was in immaculate condition. The facility was secure and clean!
Lauren K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James C
Rating:
5.0
Great experience! Would rent again.
Sharon W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT S
Rating:
5.0
Customer did not leave a comment.
Arthur R
|
Overall Experience
Rating:
5.0
The headlights were out of alignment. But it was a great location and super friendly.
JAMES G
Rating:
5.0
Customer did not leave a comment.
Stacy W
|
Overall Experience
Rating:
5.0
Very nice & clean. The staff was great !
Amanda H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JUAN E
Rating:
5.0
Debbie was very friendly and always helping whenever I called and had any questions
chad h
|
Overall Experience
Rating:
5.0
Very pleased with my experience with Landmark.
Robbie L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lewis B
Rating:
5.0
Thank you for everything!
Shannon T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andy M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSEPH K
Rating:
2.0
The lady at the counter was no help and very rude. Also we have rented a uhaul about 4 times in 5 yrs. it seems every time we choose our location we never get it. Always have to go to farther ones. Why? So uhaul can charge more for mileage. We will never use uhaul again
Michael R
Rating:
4.0
Gas tank was not full, windshield was dirty, truck needed to be vacuumed, a couple of chips in windshield, person handling transaction not wearing a mask. There was no visual inspection of truck when I picked it up.
Thomas J
Rating:
3.0
Can think of anything else.
Lisa H
Rating:
5.0
Customer did not leave a comment.
KEITH S
Rating:
5.0
Great people!!
James M
Rating:
5.0
Customer did not leave a comment.
Carrie N
Rating:
5.0
Customer did not leave a comment.
Ted O
Rating:
5.0
Customer did not leave a comment.
daniel r
Rating:
4.0
Customer did not leave a comment.
Charles P
Rating:
5.0
Customer did not leave a comment.
BILL L
Rating:
5.0
Customer did not leave a comment.
Linda L
Rating:
5.0
Customer did not leave a comment.
Keith I
Rating:
5.0
Customer did not leave a comment.
Justin M
Rating:
4.0
Customer did not leave a comment.
Christopher A
Rating:
5.0
Transaction was smooth. No bumps at all. Will definitely use this facility again, and recommend to my friends
Louise L
Rating:
5.0
Customer did not leave a comment.
Ted O
Rating:
4.0
Mobile check in did not work, would not accept payment
brad l
Rating:
5.0
Customer did not leave a comment.
william m
Rating:
3.0
The auto transport i rented had a flat tire. Did not realize it was flat until i loaded the car i was moving. At that point everything was closed in my area to repair the tire. Yes I could have called the road side assistants, but I shouldnt have to had to do that. So I pummped he tire up and put a can of fix a flat in the tire. I will think very hard about renting from uhaul again.
Ben D
Rating:
5.0
Customer did not leave a comment.
susanne z
Rating:
5.0
Customer did not leave a comment.
Marcus K
Rating:
3.0
Ensure quality customer service ...
Cynthia B
Rating:
5.0
Customer did not leave a comment.
Ronald K
Rating:
5.0
Customer did not leave a comment.
susanne z
Rating:
5.0
as far as the experience I got I don't see any improvements needed everything went off smoothly Donna was very professional and very helpful the app was easy all around great experience
Brian P
Rating:
3.0
99 cents per mile is to much. I spent 30 minutes on the phone to pre check in. When I arrived at the store I had to start the check in process all over again. The rep said that I failed to photo the back of my driver's license which I did not do. It was clearly posted when I did it on mobile. After I pay to rent the truck we walked out to the truck to look in the back and was told that if I broke the tags on the dolly and the packing that was attached there I would be charged for that also. Which I tell explain to the lady that I was putting a large box in the back of the U-Haul and it was a possibility they would be broken off if it was too tight but I didn't think it was fair that I was going to be charged for them when I had already rented an appliance dolly. So obviously I was not trying to get something for nothing. Upon renting the truck she failed to go over the operations on the inside of the truck which I had to call to find out about the toe being on because it was making the truck sluggish. I had a really bad experience once I arrived at the location
Pamela A
Rating:
5.0
Customer did not leave a comment.
Terence B
Rating:
5.0
Customer did not leave a comment.
susanne z
Rating:
5.0
Great customer service
joanna m
Rating:
5.0
Customer did not leave a comment.
Thomas H
Rating:
5.0
Joyce was amazing! Thank you
John G
Rating:
5.0
Joyce was great
Michael W
Rating:
5.0
Landmark Self Storage was WONDERFUL. Very helpful, nice people..what a pleasure to deal with them!
Vicki C
Rating:
5.0
Customer did not leave a comment.
Susan T
Rating:
5.0
Easy drop off box and instructions
Keith L
Rating:
3.0
Didn’t use since they don’t honor the month free but i did have to contact them and they were very nice.
Ariana C
|
Reservation
Rating:
5.0
Not a thing. Keep up the excellent work.
Tim V
Rating:
5.0
fast service
Michael B
|
Reservation
Rating:
5.0
Great people and a well maintained facility. Never any problems.
Tim V
Rating:
5.0
Customer did not leave a comment.
Tim V
Rating:
5.0
Customer did not leave a comment.
Brandon B
Rating:
5.0
Customer did not leave a comment.
Jeannie W
Rating:
4.0
Customer did not leave a comment.
neil p
Rating:
5.0
Very helpful
Gregory F
Rating:
5.0
The manager is very helpful and friendly. This is a nice facility and I would recommend it to family and friends.
Patrick G
|
Reservation
Rating:
5.0
Customer did not leave a comment.
Patrick G
Rating:
3.0
Customer did not leave a comment.
rebecca l
Rating:
5.0
Offered a reduced price if I returned trailer to another location, but couldn’t tell how much further I’d have to travel. Should have asked to have additional locations printed out and could have researched at home.
John T
Rating:
5.0
Customer did not leave a comment.
ed j
Rating:
5.0
Very nice and helpful staff. The facility is very clean. I highly recommend Landmark Self Storage.
Gina J
|
Reservation
Rating:
5.0
Nice clean facility. Very friendly staff. Took care of all my storage needs.
Chris R
|
Overall Experience
Rating:
5.0
Extremely clean facilities and awesome people to work with will definitely use this place again
matthew g
|
Overall Experience
Rating:
5.0
Every time I came the people were very nice, the building was clean and well lit.
CHRISTINE R
|
Overall Experience
Rating:
5.0
Staff was very helpful and friendly!
RICHARD S
|
Overall Experience
Rating:
5.0
Excellent service from start to finish. rented multiple of storage units and a U-haul over several years. Facility was great and service was good.
MITCH W
|
Overall Experience
Rating:
5.0
Awesome staff
ROSEMARY M
|
Overall Experience
Rating:
1.0
climate controlled nice but non climate controlled everything in my unit molded and they didn’t do anything but evict me Bc I informed them I wasn’t pleased with my belongings being ruined
Brittany B
|
Overall Experience
Rating:
4.0
A little pricey but well maintained and safe
Richard S
|
Overall Experience
Rating:
5.0
Everything was good
Mike M
|
Overall Experience
Rating:
5.0
Best self-storage facility I’ve ever used! People there were SUPER!
DENNIS B
|
Overall Experience
Rating:
5.0
Prompt & friendly service.
ALEXANDER M
|
Overall Experience
Rating:
5.0
Great service
SONDA F
|
Overall Experience
Rating:
5.0
I was really impressed by the cleanliness of the facility. The security is beyond what one would expect.
Joyce was very professional and made sure you were treated like a valued customer.
DENNIS B
|
Reservation
Rating:
5.0
was very happy with facility.
Louis H
|
Overall Experience
Rating:
5.0
The location is nice but much further out of the way that I needed. I decided not to move in.
Privacy R
|
First Impressions
Rating:
5.0
The staff was very courteous and friendly. The storage room was clean, and the entire facility is well kept. I would definitely reccomend.
