Comentarios del cliente para L&L Auto Supply

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de L&L Auto Supply

Grado total:

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eric k. en

Grado:

El cliente no dejó un comentario.

Mark R. en

Grado:

The Link that was TEXT at pick up time to post any damage did not work. I tried it on my phone and when I got to the house on the computer, It did not work.

Dennis M. en

Grado:

Easy check in and drop off; truck was clean and ran well. Very pleased!

RICHARD S. en

Grado:

The attendant was not familiar with the correct way to connect the safety chains. The instructions were very clear, but it appears he was not fully up to speed on this one item. Otherwise he was very helpful and courteous throughout the process.

Barry M. en

Grado:

El cliente no dejó un comentario.

stephen b. en

Grado:

El cliente no dejó un comentario.

phil b. en

Grado:

El cliente no dejó un comentario.

Stephen C. en

Grado:

Everything worked out very well

RYAN A. en

Grado:

El cliente no dejó un comentario.

sandra h. en

Grado:

Very nice, service quick, very nice gentleman.. thanks.. sandra Haselden

Joshua B. en

Grado:

Poor customer service at location

Nancy P. en

Grado:

I have used this location three times. They are very courteous, the rentals are clean. Any questions I have, they are more that helpful answering. They have a key drop which is great. You can return the rental after business hours. Great local business.

BRYAN I. en

Grado:

El cliente no dejó un comentario.

Rodney C. en

Grado:

We noted on the application the phone number to contact me. You called the wrong number to advise that the pick up location had been changed so I went to the location on the contract to find I had to travel several miles (26), the next day. I had to miss part of my trip. I expect U-haul to compensate me for me extra miles as it was clearly your mistake.

timothy h. en

Grado:

nothing at all

Christopher M. en

Grado:

El cliente no dejó un comentario.

Daniel R. en

Grado:

Great to work with

Donna M. en

Grado:

Once again I give kudos to L&L. They’re great folks to do business with. The van was awesome. More locations like L&L would be the only suggestion for improvement I would have. Thanks!

James S. en

Grado:

Your customer service was awful making the reservation. 6 phone calls!!!! And the woman that called us back from Fairport NY number was so rude and downright nasty we originally cancelled the reservation.

Jason S. en

Grado:

I ordered a uhaul close to my home and was told one truck available . Uhaul emailed me and told me a smaller truck was all that was available and I had to pic it up 18 miles away. Uhaul now charges me 36 miles from when I picked it up and drove to my home and another 18 miles to return. That’s a scam and social media complaints from other customers say the same thing. They order locally only to be told it’s further away

Ryan C. en

Grado:

El cliente no dejó un comentario.

. en

Grado:

El cliente no dejó un comentario.

Donna M. en

Grado:

It was all great. Ian, the proprietor of the location made everything a breeze. Cudos!

Jeremy C. en

Grado:

They were pretty good on understanding that we had a bad experience

Karen B. en

Grado:

El cliente no dejó un comentario.

Holly N. en

Grado:

We were not satisfied that we had to wait 50 minutes for service due to the door flying up so fast that the handle/door got stuck. That's 50 minutes that was wasted. Plus the 20 more it took for him to fix it. However, the guy who fixed it was very nice.

Brent T. en

Grado:

El cliente no dejó un comentario.

David N. en

Grado:

Made and confirmed reservation for Cuba, NY however day before pickup was advised equipment would not be available at agreed location but at a location over 35miles away (1 way) This 70 mile of inconvenience was accepted as no other rental were. available. Partial reimbursement for cost should be considered?

Daniel F. en

Grado:

El cliente no dejó un comentario.

Timothy O. en

Grado:

An outstanding experience....a smooth and efficient transaction from beginning to end.

jolee m. en

Grado:

El cliente no dejó un comentario.

brenda f. en

Grado:

I rented a cargo van. Went 2 miles picked up 1 box returned truck, was not near Any structures they charged me a 150 dollar damage fee! I was told this place has done similar fraudulent charges. Do not rent from them and I will not use uhaul again. And willl spread the word.

Jesse H. en

Grado:

El cliente no dejó un comentario.

Beverly G. en

Grado:

El cliente no dejó un comentario.

Joshua O. en

Grado:

The agents was friendly and knowledgeable. He is also a veteran, thank you for hiring those that serve this great nation.

NELSON C. en

Grado:

El cliente no dejó un comentario.

Kimberly S. en

Grado:

El cliente no dejó un comentario.

Kenneth M. en

Grado:

El cliente no dejó un comentario.

margrete s. en

Grado:

El cliente no dejó un comentario.

Beverly G. en

Grado:

El cliente no dejó un comentario.

Tina S. en

Grado:

Watch your billing! Website says 59c per mile, was billed 69c per mile! NOTHING on website says higher rates on weekends! $48 was put on hold for my account. I wad billed TWICE for a total of $101.37! For a 9' cargo van! Picked up at 10am, dropped off by 6pm. They took the $46 outta my account, but claimed a remaining balance of $16, which wasn't in my account for them to take, do they charged me an additional $30! My total comes to $46.49, which is within the $47 They put on hold in my bank account! $19.95 for the rental, $12.80 for the mileage (20 miles @ .59/mile) $10.00 for the insurance, and $3.74 for the tax! I will NEVER use Uhaul again! Oh, by the way, when I called a week ago to dispute it, they refunded me $11.00! $90 total for use of a van for a couple hours!

david s. en

Grado:

El cliente no dejó un comentario.

david s. en

Grado:

El cliente no dejó un comentario.

corinna P. en

Grado:

The tires on the vehicle were not fit to be on bicycle! I know it was winter time, snowy conditions, but I would tell anyone I know NEVER rent a Uhaul in the winter. They are not fit to be on the road. You would think the company would be more concerned about customers safety, and that of their own vehicle.

BOB P. en

Grado:

El cliente no dejó un comentario.

TYLER H. en

Grado:

This place charged me for gas and cleaning the next day. I took the uhaul to a car wash and cleaned it for about an hour and put extra gas, over the amount I was supposed to in it. I will never drop a uhaul off at this location again.

berry m. en

Grado:

L&L Auto Supply helped after I was placed in a difficult situation by Upstate Auto in Holland NY. A week before my move I reserved a Truck at Upstate & Rich assured one of was available 9/30. I did think it was unusual that he wrote my information down rather than enter it into the computer at his desk. When I arrived at the agreed to time, no U-Haul was available and of course there was no record of my reserving a vehicle. The person who was at Upstate, Crystal, was absolutely of no help. Sitting at the same desk and computer that Rich was at earlier she would not or could not search for another truck. As I passed by L&L auto I saw he had a Van. He was very helpful and my move was completed on time. I feel that Upstate Auto in Holland NY is a very poor representative of your company that I have occasionally used in the past. The people were rude, incompetent, and obviously totally computer illiterate. Again, I wish to express my gratitude & satisfaction with L&L for helping me last Saturday. Barry Mason 716-662-0459

Nancy P. en

Grado:

I have used this location before and would highly recommend them. Great customer service, efficient, polite and friendly. When you walk in they acknowledge you, even if they are busy with another customer. Kudos to them.

Nancy P. en

Grado:

El cliente no dejó un comentario.

Samuel H. en

Grado:

El cliente no dejó un comentario.