El cliente no dejó un comentario.Arthur W.
Customer Reviews for L&H Used Cars of Wilmington
(U-Haul Neighborhood Dealer)
Wilmington, NC 28403
Servicios en esta ubicación:
- Lun. - jue.:9 a. m. - 5 p. m.
- Viernes8 a. m. - 5 p. m.
- Sábado8 a. m. - 4 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Quick and easy, equipment was fine.Dan K.
El cliente no dejó un comentario.Daniel S.
Open business at 7:00 amGuztavo H.
There was nothing wrong with the location, however the online pick-up process is broken! Nothing I did online or through the app allowed me to unlock the keys to the truck. I had to call Uhaul customer service and wait on hold for ~30 minutes, send pictures of my drivers license to them, just to have them figure out how to get the code to unlock the truck keys. This process needs attention before I will ever use it again. I should get a discount or partial refund for having to wait so long to get access to the truck.Caleb V.
Had to wait in the lobby for 15 minutes before someone arrived to help. Keys were locked in a box that they didn't have access to so I had to wait another 15 minutes for someone else to show up and unlock it. When we dropped the truck back off after being out for maybe 1.5-2 hours multiple people were waiting outside with a sign on the door that just said be back in an hour. Several people said they had been waiting for over an hour to pick up their rental.MATT A.
El cliente no dejó un comentario.Asiyat E.
El cliente no dejó un comentario.Charlene H.
Otis was very helpful.Kevin M.
El cliente no dejó un comentario.John N.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Mark F.
El cliente no dejó un comentario.Pam K.
El cliente no dejó un comentario.Tammy F.
El cliente no dejó un comentario.Anthony H.
El cliente no dejó un comentario.Chad M.
The man at the counter was friendly and helpful. The truck was new(ish) and in good shape. ¡Gracias!Rachel N.
the young man that assisted us at L&H was friendly, informative and polite I highly recommendJoel S.
El cliente no dejó un comentario.Wilma L.
El cliente no dejó un comentario.Tracy H.
I didn't catch their names (a bit tired and frazzled), but because we had some confusion about drop off point (I understood Wilmington but the contract showed Raleigh), I needed help. And they were so gracious and helpful. Very kind good people.Gordon H.
El cliente no dejó un comentario.ROBERT W.
The dealer where I picked it up was first class, super nice and easy to work withRonald B.
OJ was Awesome. TY L&H! Will DEF be back with you guys!Robert R.
Overcharged by over 200! Charged me $44 for gas when I brought it back with more than I left with. Claimed I kept it 3 days. The girl was there locking the gate when I dropped it back off after FOUR HOURs. Horrendous location. Office is a cluttered filthy mess. No answer on the phone to resolve this even though it is business hours. Unbelievably terrible service. This will be shared in many locations. I would hate for anyone else to rent from this location.Naomi B.
Easy drop off. After moving all day it was great to drop it off quickly and hassle free! GraciasMegan P.
El cliente no dejó un comentario.QUINTIN B.
The cabin of the vehicle leaks when it rains.Treasure L.
El cliente no dejó un comentario.Patrick F.
Great experience!Johnny H.
Nothing, these people were amazing. I could not have asked for friendlier serviceLaura P.
Use a pick-up location closer to customer.Angela J.
El cliente no dejó un comentario.Judith K.
The staff were excellent!James S.
El cliente no dejó un comentario.southeast M.
Trailer had a flat tirejessica I.
El cliente no dejó un comentario.David L.
Thorough check equipment before renting. Be sure you have opportunity to have other equipment available if current u haul equipment is not up to expectationsJohn L.
El cliente no dejó un comentario.Emily L.
Great people and service.Michael T.
El cliente no dejó un comentario.Kirk H.
El cliente no dejó un comentario.Bryan U.
El cliente no dejó un comentario.Yoonsoo P.
El cliente no dejó un comentario.William W.
El cliente no dejó un comentario.Helen B.
El cliente no dejó un comentario.Margaret R.
Insanely small lot, dark. Dropped off after hoursJudson B.
El cliente no dejó un comentario.Zack W.
We would like to commend your customer service agent Renee, who was wonderful on the phone! When we were late picking up our U-Haul and were canceled, Renee helped us find another 10ft. truck nearby. She saved us! Thank you so much Renee.Katherine R.
El cliente no dejó un comentario.Mike S.
El cliente no dejó un comentario.Krysten G.
El cliente no dejó un comentario.Bonny S.
Checking in online was a pain, they asked me for a second proof of ID and I didn't have one on me. Very hard process. Thankfully the shop was still open and I was able to get my rental before they closed. Avoid the online checking in and do yourself a favorBrenda T.
lack of inventory to specific truck needed. Did not have a dolly. I don't think that a reservation should be done when a truck is not on site. You can't reserve a truck with the assumption that it will be brought back as scheduled. In spite of all this everything worked out. Have a plan B, nothing goes as planned. Staff was good.tonya G.
The gentleman who checked me out and back in was so helpful and considerate. He answered the questions I had and made sure I was all set. Highly recommend!Traci H.
U-Haul took my reservation, then changed my location. When I got to the location they did not have the dollies. They were helpful nc tried to locate them, but could not. So I then had to go and buy two. Between changing locations and not having the equipment reserved it cost me several hours.Jason M.
El cliente no dejó un comentario.Cassie C.
El cliente no dejó un comentario.karla I.
El cliente no dejó un comentario.Abby T.
The L&H location was great, I orginally was scheduled to pick up @ Village rd in Leland, NC. They had nothing on lot and the most unprofessional & rude group of people. I will never recommend that location to anyoneMargaret H.
El cliente no dejó un comentario.Hannibal H.
Inside of cargo area smelt horrible and had old toothpicks and trash from the last family's belongings, the cab of the truck was leaking water.Victor R.
El cliente no dejó un comentario.Donna G.
El cliente no dejó un comentario.Jill S.
We had to stop at least twice to tighten the Ratchet around the tire. I was told from U-Haul reservation I would be given a call the night before to confirm location and time and I never did get that phone call. I had to reach out to U-Haul and spent 45 minutes holding to confirm thatMIchelle N.
All went well thanksMATTHEWT C.
Repair the trucks.JUSTIN T.
Shawn and Keith were both very friendly and helpful!MARY S.
Greatly friendly and helpfulROBERT G.
El cliente no dejó un comentario.Steffen W.
El cliente no dejó un comentario.Vicki B.
Location was good. U-Haul needs new wipers and radio did not work speakers were blownNemecsek R.
El cliente no dejó un comentario.AIDAN C.
El cliente no dejó un comentario.ANTHONY C.
The light in the back of the truck wouldn't work, the latch kept getting stuck when trying to close or open. The button inside the truck fell completely in when trying to turn the lights. Overall it was a terrible truck but the customer service was pleasant.KEYONA W.
The receipt indicating I returned the trailer took 2 weeks to be sent. Calling U-Haul is a nightmare waiting through their phone tree.MARK V.
El cliente no dejó un comentario.WENONA R.
Very friendly and quick and easy to get the trailer.WILLIAMHARVEY W.
Very friendly and helpful staff!!PAUL S.
Keep up the good work!!GERARDO M.
Make sure equipment is cleaned and ready to go for customer low tire air gauge was on and engine coolant light was on causing engine to turn off.Alfreda P.
El cliente no dejó un comentario.TERRY A.
Service was amazing from start to finish.Our special thanks to Frankie Bordeax help that was beyond expected. Cosidering that we never drove a truck and needed it before 6.30 AM in order to be on time at our destination we were very nervous, but Frankie came to the office about 6 AM, 3 hours before his office opens. He helped with everything: finishing rental application, checked the truck, showed some truck control points.. So he made it easy for us, returning truck was also quick and easy. Thank you, Eleonora Koulago, Alexander EvdokimovALEXANDER E.
El cliente no dejó un comentario.RAYMOND F.
Perhaps open a little earlier. The service was great and the truck was clean. Gracias.FAYE W.
El cliente no dejó un comentario.Alex H.
El cliente no dejó un comentario.Tenesha M.
El cliente no dejó un comentario.PRESTON W.
El cliente no dejó un comentario.ALICE P.
Very friendly and efficient.RICHARDEMIL K.
El cliente no dejó un comentario.RUSSELL M.
El cliente no dejó un comentario.JOSEPH M.
The app/website for drop off is awful. I dropped off after hours and it was as if U-Haul didn't want me to register it online. Shouldn't be that difficult. Just charge me the extra $20 without the hassle.JEFFREY W.
Great job guys 👍🌅🐊Allan G.
Great service. I got help connecting the trailer to my truck, the trailer was Inspected and lights were checked prior to me leaving. The only suggestion I could make is to install trailer jacks on the tongue. These trailers are not light and hard to lift.CHARLES B.
Quick & easyWilliam K.
The people who worked there were polite and friendly.Barbara S.
We really like the convenience of picking up the van after hours when it was better for us.David R.
I drove 11 miles Refueled 1 gallon (i have the receipt) And still was charged for 2 extra gallons Either replace your trucks with less fuel hungry ones (Less than 4 mpg sounds pretty bad) or train your agents to read the fuel gauge from the INSIDE of the truck, and surely be more accommodating. I really did not appreciate the experience.Thomas F.