Friendly staff, great experience
carrie f
Customer Reviews for L&M Tire & Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The representative tried to do a Price adjustment but the computer would not let her, she gave me the phone number for customer service.
Norman DManagement was kind and understanding easy drop off
Brenda Mthe drop off was very simple, no problems, and friendly people.
joey lThe process was very efficient and easy.
Glenn IStay polite and courtesy. A bottles of water would be nice.
joshua nNothing to improve.
rashanda mCan not think of anything. All went great!
nancy mTruck dropped off after business hours.
Vivian SWhole process pretty easy! Really liked the updates on phone messaging!! Could not have been easier dropping off after hours!! Impressed with your process and ease!!
Mike KTrailer breaks did not work,drivers side tail light and turn signal stopped working first quarter into my trip and I was almost hit by a car when I was trying to switch lanes because of it. Couldn’t open the passenger door after the trip was completed . Seemed like the fender swole up. I was messaged twice to bring it back early yet not offered a partial refund. My check in consisted of being told just to leave it. Nobody checked nor asked me how the car carrier experience was and were there any problems. It was a bad experience as a rental. I would appreciate a partial refund due to so many problems snd I brought it back early
Terri BNotify Uhaul of truck and trailer drop off in a timely fashion.
PATRICIA BThe front of the truck was very clean. The cargo area floor was covered in a white powder of some sort that was very slippery.
Julie SMake sure to explain the rates and what they are for.
KEYUNA WYou should inform customers that self-check-in must be logged into from Google Chrome not Google. 2 hours waiting to get keys and all sorts of steps...wait 30 minutes on message turned into hour+. Finally got a number through chat to call. Should not be so hard to get help. The woman who helped me was so helpful and very loyal about U-Haul. Hey Pirtal Team...help us all out.
Merry N