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Justin C.
Customer Reviews for L&B Outlets
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They made it easy!
Constance M.They are very accommodating and friendly here!
Corey P.Excellent job of handling the process.
Abhay V.Excellent location and great customer service.
David B.Erika and Brian are always top notch! They are truly the moving experts
tom H.Everything was great would use again
lesley w. | Overall ExperienceL&B Outlets is the only place I'll rent from. They're the best.
Shawn W.It was a nice, clean place she was very friendly. I had a welcome environment. And when you're in, there should treat it like you're one of the family. She was very nice person and I would recommend this place to any of my friend and thank you so very much for helping me out in time of great day.
Gerald S.So glad this place is close to home and she was nice
fran G.Friendly service and was helped getting trailer hooked up. Trailer was perfect for what i needed.
Brent B.Nothing! Excellent Service!
Mauriceandre A.Quick and easy, AAA+++. Great staff, thanks!
Jonathan C.Great friendly service. My favorite Uhaul pickup or drop off location
Cory S.Can't think of a thing.
Joe W.Owner/Manager was friendly and helpful. The trailer was clean and ready to go. The owner explained the process and return information. This was a pleasant transaction.
David S.Very helpful and pleasant experience with L & B Outlets.
Cherie C.L&B outlets is a great place to rent from. They make it so simple and offer great help.
Bob V.Better stocking had to drive 60 miles round trip to get my size!
Leonard C.Check to be sure lights all work. The unit I used worked great. The original trailer I was supposed to get had a problem.
Dan E.Fast and easy and close
ANTHONY J.U-Haul corporate needs to get there crap together. They didn't refund me for me early drop return.
WARREN SCOTT T.Excellent service and very helpful. We truly appreciate everything they did to help us out.
BARBARA B.Your local manager Erica did an outstanding job and saved my move when other locations could not supply the proper equip.
Gary B.Really sucked that I had to pay when I didn't use the truck. I needed a truck with a ramp, was said on the phone. I don't know what happened but I ended leaving the dresser where it was at and took the truck back because I thought it had a ramp. I guess I should've made sure. I never had a issue like this so it was new to me
Ashleylavonne E.Great service
lesley W.Owner was great to work with.
Dale L.Great customer service
jason G.Although we understand the reason, the online return process was a bit “bulkyâ€. Not really sure if this can be improved given the need to verify the return. In any event, we were very pleased with the customer service and would definitely use this location again.
Paul G.Company Employee was very helpful n explained everything in detail. Employee is very knowledgeable and helpful in assisting customer needs. I would highly recommend this agency to anyone in need if U-Haul services.
Ronald S.Awesome customer service at L&B.
John B.Erika we t above all exceptions. Only downside is I can't give a higher rating.
tom H.That was one of the best experiences I have had dropping off a trailer. The person went well above and beyond what was required. U-Haul is very lucky to have someone like that better than pick up.
john J.Understanding
ANTHONY J.Ericka was great! very professional😊👍👍👍
rob B.Nothing. The staff person was awesome. I highly recommend them.
Kevin L.have dealt with U-Haul services in a lot of different cities. Your stockbridge location is best. I've been to friendly, prompt and very helpful . Give kudos' to location manager please.
Bruce W.I would highly recommend, so pleased with the service I received here. She was wonderful. I will always come back to this location when needed.
Lori M.Easy Rental, Clean equipment, wonderful customer service
Ronald H.Just keep up the good work
steve W.These kind people had to listen to my complaint about how U-Haul lies about their product. I'll recommend for trailers only.
Rick M.Easy drop off at night and answer my call promptly in the morning.
Daniel A.Can't get any better than this place
Dana T.I have rented /picked up from many locations but L&B Outlets is by far the best!
Thomas H.Truck was ready & waiting for us when we went to pick it up. They even had it running so it was nice & warm. We needed a smaller vehicle, which they did not have at the time, so they upgraded us for free. Easy returns
Dawn B.Nothing, Erica knows what she is doing and very professional and helpful
Brad S.Everything was good nice people I would rent there again
John B.Very nice and friendly. Very helpful and knowledgeable.
Teresa P.Nothing. It is always a pleasure working with L&B. Very friendly and efficient.
Pat D.The service as great. Very easy to pick-up and return.
Scott S.Our guaranteed trailer was not at our original pick up location in Howell and we had to go 2 hours round trip out of our way to pick it up at this location and return it to this location.
Cheryl D.Great all the way from reservation to hook up.
Merelyn S.Erica could not have made this any easier. She gave me several options due to some unknown logistics situations with my family.
Mary P.Be happy
KENNETH FRANCIS M.Great service!
Georgiana V.Excellent customer service. Very helpful. I would definitely use this location again.
Wendy W.The lady was extremely nice and was a lot of help
Charles H.