Nothing, the folks at L&B in Stockbridge were amazing and super helpful. We ended up needing 4 rentals for our move. They were there every step of the way.
Jody Talbott
Customer Reviews for L&B Outlets
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They made it easy!
Constance MorrisonThey are very accommodating and friendly here!
Corey PenaExcellent job of handling the process.
Abhay VadhavkarExcellent location and great customer service.
David Bruce Jr.Erika and Brian are always top notch! They are truly the moving experts
tom harrisonEverything was great would use again
lesley wadkins | Overall ExperienceL&B Outlets is the only place I'll rent from. They're the best.
Shawn WashburnIt was a nice, clean place she was very friendly. I had a welcome environment. And when you're in, there should treat it like you're one of the family. She was very nice person and I would recommend this place to any of my friend and thank you so very much for helping me out in time of great day.
Gerald StollSo glad this place is close to home and she was nice
fran grumelotFriendly service and was helped getting trailer hooked up. Trailer was perfect for what i needed.
Brent BolmNothing! Excellent Service!
Mauriceandre AmosQuick and easy, AAA+++. Great staff, thanks!
Jonathan CollinsGreat friendly service. My favorite Uhaul pickup or drop off location
Cory SnivelyCan’t think of a thing.
Joe WalkerOwner/Manager was friendly and helpful. The trailer was clean and ready to go. The owner explained the process and return information. This was a pleasant transaction.
David StraussVery helpful and pleasant experience with L & B Outlets.
Cherie ChangL&B outlets is a great place to rent from. They make it so simple and offer great help.
Bob ValleBetter stocking had to drive 60 miles round trip to get my size!
Leonard CulbertCheck to be sure lights all work. The unit I used worked great. The original trailer I was supposed to get had a problem.
Dan EbleFast and easy and close
ANTHONY JISKRAU-Haul corporate needs to get there crap together. They didn't refund me for me early drop return.
WARREN SCOTT TOWNSENDExcellent service and very helpful. We truly appreciate everything they did to help us out.
BARBARA BURRELLYour local manager Erica did an outstanding job and saved my move when other locations could not supply the proper equip.
Gary BohasReally sucked that I had to pay when I didn’t use the truck. I needed a truck with a ramp, was said on the phone. I don’t know what happened but I ended leaving the dresser where it was at and took the truck back because I thought it had a ramp. I guess I should’ve made sure. I never had a issue like this so it was new to me
Ashleylavonne EvansGreat service
lesley wadkinsOwner was great to work with.
Dale LearGreat customer service
jason grimAlthough we understand the reason, the online return process was a bit “bulky”. Not really sure if this can be improved given the need to verify the return. In any event, we were very pleased with the customer service and would definitely use this location again.
Paul GreenCompany Employee was very helpful n explained everything in detail. Employee is very knowledgeable and helpful in assisting customer needs. I would highly recommend this agency to anyone in need if U-Haul services.
Ronald SteinhorstAwesome customer service at L&B.
John BlanzyErika we t above all exceptions. Only downside is I can’t give a higher rating.
tom harrisonThat was one of the best experiences I have had dropping off a trailer. The person went well above and beyond what was required. U-Haul is very lucky to have someone like that better than pick up.
john jarabeeckUnderstanding
ANTHONY JISKRAEricka was great! very professional😊👍👍👍
rob beamNothing. The staff person was awesome. I highly recommend them.
Kevin Lindseyhave dealt with U-Haul services in a lot of different cities. Your stockbridge location is best. I’ve been to friendly, prompt and very helpful . Give kudos’ to location manager please.
Bruce WilliamsonI would highly recommend, so pleased with the service I received here. She was wonderful. I will always come back to this location when needed.
Lori McclesterEasy Rental, Clean equipment, wonderful customer service
Ronald HodderJust keep up the good work
steve wildmanThese kind people had to listen to my complaint about how U-Haul lies about their product. I’ll recommend for trailers only.
Rick MartinezEasy drop off at night and answer my call promptly in the morning.
Daniel AllenCan't get any better than this place
Dana TrentI have rented /picked up from many locations but L&B Outlets is by far the best!
Thomas HallTruck was ready & waiting for us when we went to pick it up. They even had it running so it was nice & warm. We needed a smaller vehicle, which they did not have at the time, so they upgraded us for free. Easy returns
Dawn BrueningNothing, Erica knows what she is doing and very professional and helpful
Brad SmithEverything was good nice people I would rent there again
John BolinVery nice and friendly. Very helpful and knowledgeable.
Teresa PassamaniNothing. It is always a pleasure working with L&B. Very friendly and efficient.
Pat DaumThe service as great. Very easy to pick-up and return.
Scott StaelgraeveOur guaranteed trailer was not at our original pick up location in Howell and we had to go 2 hours round trip out of our way to pick it up at this location and return it to this location.
Cheryl DeKoekkoekGreat all the way from reservation to hook up.
Merelyn SniderErica could not have made this any easier. She gave me several options due to some unknown logistics situations with my family.
Mary PriceBe happy
KENNETH FRANCIS MARZECGreat service!
Georgiana Vailliencourt