Comentarios de los clientes para Land O Lakes Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Land O Lakes Storage

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Ketner P.
Clasificación:

Lot of problems taking the vehicle out of park. Shifter handle is most of the time locked up.

Frank B.
Clasificación:

Very convenient for my drop off, rep was courteous and easy to work with

kevin S.
Clasificación:

Very helpful and friendly!

Rodolfo G.
Clasificación:

El cliente no dejó un comentario.

Warren D.
Clasificación:

I would like to see my reservation be there as requested...shouldnt have to wait

Brian S.
Clasificación:

Kevin was nice to work with professional and easy going.

dawn B.
Clasificación:

El cliente no dejó un comentario.

Gerard C.
Clasificación:

No one that work there was on site. There was a carpenter working on a shed that was helpful.

Erickson M.
Clasificación:

El cliente no dejó un comentario.

RONALD J.
Clasificación:

Kevin was very helpful and easy to work with.

Kieran H.
Clasificación:

El cliente no dejó un comentario.

jesse C.
Clasificación:

I would not change anything, the representative was very informative on the truck and walked around the truck with me explaining everything I needed to know..... Perfect 👍

Richard N.
Clasificación:

El cliente no dejó un comentario.

Steven S.
Clasificación:

El cliente no dejó un comentario.

Mark B.
Clasificación:

I rented it for 4 days. This morning, the morning after the evening I rented it, I got a new contract that says I can only keep it for 15 hours and must return it before I even load it.

T Jason M.
Clasificación:

Kevin was helpful, and made this an easy rental experience. Thanks!

Nelson S.
Clasificación:

Kevin is always responsive cordial and professional. He continues to improve the place. Will definitely rent from him in the future.

Jim M.
Clasificación:

No recommendations - it was a flawless experience. Thank you!

Renee R.
Clasificación:

The owner / operator of the location is a great guy.. Cooperate screwed everything up..Everything! I even did all the reservation online and still stuff managed to get turned around! He was patient and helped to clear everything up..I was literally losing my mind b/c my movers were on the way to the house! He was just great..

Crystal Y.
Clasificación:

Kevin was Amazing and very Helpful!! Would highly recommend!!

John D.
Clasificación:

the app was horrible and crap . if it was not for kevin at the pick up location helping me then i would not been able to leave with the truck . u-haul get your stuff together and fix the app!!!

Scott F.
Clasificación:

El cliente no dejó un comentario.

Marcio P.
Clasificación:

El cliente no dejó un comentario.

Kik L.
Clasificación:

After hours drop-off. No problems.

ronald B.
Clasificación:

El cliente no dejó un comentario.

JAMES O.
Clasificación:

We initially booked a truck from a location down the road and when we got there the keys were never placed in the lockbox. We made a phone call to Land O Lakes U-Haul and he told us to come down and he would transfer the reservation. He had us on the road and preparing for our move right away. Excellent customer service!

MICHAEL F.
Clasificación:

Kevin is excellent! Great customer service and friendly!

Nicole R.
Clasificación:

El cliente no dejó un comentario.

Christina R.
Clasificación:

El cliente no dejó un comentario.

jesse N.
Clasificación:

Great customer service

Fernando B.
Clasificación:

I was told someone was going to be at this location till 5 pm I got there at 4:50 he was gone and then trying to get help with customer service I had to deal with a unhappy employee named Virginia , you can hear it in her voice that she was so unhappy to deal with a customer like me on the weekend. Actually she was just trying her best to just rush me off the phone and give me false information that got me in the situation I was in !! The reservation manager after her was very helpful and I was very pleased with her help she was very polite and professional.

ron C.
Clasificación:

El cliente no dejó un comentario.

Steven D.
Clasificación:

No one on site, but manager did do as promised by following up checked in equipment

Amanda C.
Clasificación:

We dropped off during daytime hours and still put the keys in the drop box. Not sure if I would recommend.

velmont M.
Clasificación:

El cliente no dejó un comentario.

Francisco R.
Clasificación:

El cliente no dejó un comentario.

Lisa J.
Clasificación:

I've worked for BMW for two decades. Customer service is everything. On one of the biggest days of my life, when timing was everything we trusted Uhaul for the move. On my way to pick up the truck (with moving helpers and friends waiting) I get a call in the car that the place I secured my rental days earlier doesn't have the size truck I rented. I'm relocated to another facility (who handled things well), but even the truck I get has no gas. They also don't have the trailer I rented along with the truck. I wind up not getting the trailer, waiting for the truck I had secured days earlier, and having to stop for gas before I meet everyone back at my house. Since the paid help were already there I get hit with an additional two hours from them ($120). I finally get loaded up, take the 80 mile drive to my new location, and unpack for two hours in the rain (would have been avoided if my original order was handled correctly. From a business/professional standpoint this is probably the worst experience of my life.

Steven R.
Clasificación:

El cliente no dejó un comentario.

John D M.
Clasificación:

El cliente no dejó un comentario.

David B.
Clasificación:

Provide the additional equipment that was rented such as an appliance dolly and pads with the truck. I rented both and neither were in the truck like they were supposed to be. I had to drive the rental truck to Lowe's to rent my own appliance dolly. Increasing the amount of miles I put on the truck which I also had to pay for.

Craig B.
Clasificación:

El cliente no dejó un comentario.

Timothy H.
Clasificación:

El cliente no dejó un comentario.

alan M.
Clasificación:

👍👍👍

TIMOTHY W.
Clasificación:

El cliente no dejó un comentario.

william C.
Clasificación:

El cliente no dejó un comentario.

Uriel G.
Clasificación:

Amazing service, everything well kept. I picked up the the truck and was on my way in less than 15 min.

Kurtis F.
Clasificación:

El cliente no dejó un comentario.

Nelson S.
Clasificación:

Very friendly and helpful manager.

Sandor B.
Clasificación:

Everything can be done through your cell phone. Give yourself extra time to look over your vehicle and take pictures of any existing scrapes. Take pictures of mileage before and after. Overall experience was great and would definitely recommend this location.

Devin M.
Clasificación:

El cliente no dejó un comentario.

Kieran H.
Clasificación:

El cliente no dejó un comentario.

Andrew C.
Clasificación:

El cliente no dejó un comentario.

Rafael D.
Clasificación:

El cliente no dejó un comentario.

norman S.
Clasificación:

El cliente no dejó un comentario.

Christopher G.
Clasificación:

El cliente no dejó un comentario.

Thomas M.
Clasificación:

El cliente no dejó un comentario.

ALAN K.
Clasificación:

Needs a better sign that is Visible from the street. Not knowing where it was I passed it up, even using a navigation on my phone. The man at the drop off location that answered the phone was very nice.

PHILLIP M.
Clasificación:

El cliente no dejó un comentario.

William S.
Clasificación:

El cliente no dejó un comentario.

Jorge C.
Clasificación:

Kevin was awesome and offered extra assistance ! If I ever need to rent a uhaul in land o lakes again it will definitely be from his office ! Highly recommend as well

John F.
Clasificación:

El cliente no dejó un comentario.

GREGORY W.
Clasificación:

El cliente no dejó un comentario.

DAVID S.
Clasificación:

El cliente no dejó un comentario.

allison C.
Clasificación:

Truck was leaking in rain, floorboard was almost on fire, address to find location was incorrect on google maps. Missing ALL of the add-ons I requested for pickup. Nightmare.

Joseph B.
Clasificación:

El cliente no dejó un comentario.

Sheryl G.
Clasificación:

I had reserved a truck as a 24/7 after hrs rental, only to drive down there after hrs and find it was not available for pick-up. The truck was there, the keys were not. The site manager Kevin was NOT accommodating at all. Had to leave w/o my truck that was already paid for. After multiple calls were made to fix the problem the NEXT DAY, the area manager Mark C. stepped in and contacted me himself over the mishap, and couldn't have been nicer or more accommodating. He apologized over and over, and stepped in to investigate how and WHY this huge inconvenience happened. It put us behind over half a day of getting started on the project at hand, which had a dire time window of completion. Mark made it happen and threw in a couple of extra things we could use to get it done on time. It would have all hit the fan if he hadn't stepped in. I really appreciate him doing so. Mark saved the day. I'm not happy with Kevin at all, or with the way it went down, because he never even apologized for his shameful attitude and for hanging up on us 4 times...but I am thankful to Mark for coming thru for me. I will use his other store location next time...but I definitely won't be seeing Kevin again.

Ryan J.
Clasificación:

Great guy, worked hard to get us ready to go with others waiting in line. The U-Haul website wasn't working and caused a huge amount of back-up. He did the best he could with the website problems.

Robert C.
Clasificación:

El cliente no dejó un comentario.

Anjanette K.
Clasificación:

El cliente no dejó un comentario.

Ann C.
Clasificación:

El cliente no dejó un comentario.

Mark B.
Clasificación:

After 2 attempts to secure a rental from a totally online rental I was directed to another location where I was helped and rented a truck by a person. Your online app is totally useless and needs a complete redesign so it works easily and without going through major changes to an Android phone in order for it to work by average people

Michael T.
Clasificación:

El cliente no dejó un comentario.

Brian G.
Clasificación:

El cliente no dejó un comentario.

Ronald A.
Clasificación:

El cliente no dejó un comentario.

Feral B.
Clasificación:

El cliente no dejó un comentario.

Angel B.
Clasificación:

When we arrived to pick up our rental, the office was closed, no one was around to assist us. We started the online process to pick up our keys, only to find that this location is not compatible with the universal online process. After spending 10-15 minutes outside a locked portable on the side of a busy highway, we called the number on the building. A man answered and advised that because the lockbox was full, he opted to hide our key in a wooden box on the front porch, fully unsecured. Once in the truck, we wiped down the surfaces as a preventative measure to protect ourselves from covid-19. The wipes were BLACK after our use. The truck was absolutely filthy, and there was a layer of sand and dirt coating the bottom of the truck. There was also an opened water bottle in the door and a t-shirt in the back. We did not receive the dolly that we paid for, causing us to have to lift heavy furniture by hand. We couldn't rectify this on site because for some reason the location decided to close early, even though they knew they had a scheduled pick up. The early closure was confirmed by Courtney in their local scheduling office. And after all of this, U-Haul is attempting to charge me not only for the Dolly that was not received, but also wants me to pay a $25 cleaning fee for this truck. We alerted the manager/owner when dropping off the truck (by phone of course, since they never came back to work) that this happened and he assured us that the fee was not our responsibility. But today I receive my invoice and it is still listed. No, I would not and will not recommend this location to a friend or enemy.

Mark G.
Clasificación:

Great service

John M.
Clasificación:

El cliente no dejó un comentario.

John W.
Clasificación:

24 7 just needed to be a little more clear in the online reservation process. Not the individual Sites responsibility, but Uhaul overall.

Andrew S.
Clasificación:

Owner is awesome & even came in on his day off because the Uhaul site was incorrect. Very fair and organized. Will be back when needed!

kevin D.
Clasificación:

I asked for a Box dolly, furniture dolly and blankets. All I received was a box dolly. The truck came locked, but they failed to tell me it was needed to be returned to them. That's very inconvenient. Truck also came with only a quarter of gas.

Caroline B.
Clasificación:

There was not a clear location as to where to park the truck, so I had to guess. Additionally, an extra fee to refill the gas tank should not be put upon the user.

Soraida L.
Clasificación:

Excellent customer service. Great truck, good move. Thank you.

Martha R.
Clasificación:

This place looks like a dump. We weren't even sure we were in the right place. It's just a road with dirt and an old house that says salon. Not UHaul. Had it not been for seeing the trucks there I wouldn't have known it was as business location. Not sure why I was only given this location as an option when I drove past 4 Other locations on my way there.

Ellis B.
Clasificación:

24-7 rental is nice but kinda hard to use phone to do it!! Kept telling me my location services was not on on my iPhone X. Had to send email to my wife so she could do it on Android

Ellis B.
Clasificación:

Website use and 24-7 phone use is a little on the hard to use side!!!!!

Liane Z.
Clasificación:

El cliente no dejó un comentario.

stephen A.
Clasificación:

All was good.

jesse C.
Clasificación:

The owner of the drop location was very knowledgeable and knows the procedure on what to do. Thank you ,kevin...Don't change a thing

Katheryn H.
Clasificación:

THIS LOCATION IS GREAT!!!! Kevin was very helpful!

Martin P.
Clasificación:

El cliente no dejó un comentario.

Robert S.
Clasificación:

El cliente no dejó un comentario.

Chris O.
Clasificación:

El cliente no dejó un comentario.

dale G.
Clasificación:

El cliente no dejó un comentario.

Andrew J.
Clasificación:

Great job and friendly personnel.

Shelly S.
Clasificación:

El cliente no dejó un comentario.

susan G.
Clasificación:

El cliente no dejó un comentario.

Eduardo R.
Clasificación:

great place and fast service

Maritza M.
Clasificación:

El cliente no dejó un comentario.

Corrie B.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

Volver
arriba