Customer Reviews for Lances Pro Plus
(U-Haul Neighborhood Dealer)

331 reviews

101 E Main St   Tomball, TX 77375

(281) 516-0419

Office Hours

  • Mon-Fri: 8:30 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 5/27/2024: Closed
  • 9/2/2024: Closed
  • 11/11/2024: Closed

Services at this Location:

Contact Us

(281) 516-0419

101 E Main St
Tomball, TX 77375

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 5/27/2024: Closed
  • 9/2/2024: Closed
  • 11/11/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Very causal but not reassuring.

Al Bolea 
Rating:
5.0

Customer did not leave a comment.

Michael Swan 
Rating:
4.0

Everything was fine: equipment was there, in good operating condition, and the employees were very helpful.

Chris Kamradt 
Rating:
5.0

Amazing Staff and very helpful and friendly!!!

Jamie Yumang 
Rating:
4.0

Tow dolly had a broken wheel fairing and one of the brake lights (LED) was partially burned out, only illuminating half of the light. Other than that, the lady at the front desk was really nice.

Matthew Laverde 
Rating:
5.0

Customer did not leave a comment.

Darrell Cwach 
Rating:
5.0

Customer did not leave a comment.

Thomas Brewer 
Rating:
5.0

Excellent service. The lady that helped me was extremely helpful.

Ruth Hanson 
Rating:
4.0

Customer did not leave a comment.

Vincent Lotter Homan 
Rating:
5.0

No suggestions

Daniel Sallee 
Rating:
3.0

The gas charge is outrageous… it wasn’t clear to me how much gas in the tank was required at return.

Terry Hurley 
Rating:
5.0

Customer did not leave a comment.

Casey Wilson 
Rating:
5.0

Customer did not leave a comment.

Willard Tank 
Rating:
5.0

Very helpful and friendly service.

Brian schilder 
Rating:
4.0

Customer did not leave a comment.

GILBERT PALACIOS 
Rating:
5.0

Customer did not leave a comment.

WILLIAM THOMPSON 
Rating:
5.0

Customer did not leave a comment.

Frank Gonzalez 
Rating:
4.0

People super friendly and helpful but was charged for extra 3 miles. I think the estimated mileage at pickup place could have been more accurate. Did not make any extra stops but instead of going through center of Houston pulling an auto transport I chose to take toll road which added extra 5 miles. Toll road charged me $20 to go through 4 pay stations.

allen fenwick 
Rating:
5.0

Customer did not leave a comment.

Glenn Davis 
Rating:
5.0

Customer did not leave a comment.

Robert Villa 
Rating:
2.0

Guy that helped me unload trailer was very nice, but lot was not conducive to navigating with trailer. Lady inside didn’t seem to have time for me and didn’t give me a receipt or know about the U-Haul go app. I had to contact customer support twice to get receipt. And, explained very matter of factly that I paid for 5 days and there is no refund for returning the trailer 3 days early. One way trailer is way too expensive in my opinion. Customers should pay by the day!!

Russ Daniels 
Rating:
5.0

Brakes are bad and the inside had salsa on the floor and a paper cup on the floor.

Linda Graves 
Rating:
5.0

Customer did not leave a comment.

Shelton Cook 
Rating:
5.0

Customer did not leave a comment.

Wendell Cifre 
Rating:
3.0

Truck rode very poorly. Unpleasant ride for 2600 miles. added fees that were not expected.

John Mattern 
Rating:
5.0

Customer did not leave a comment.

Jason Siegersma 
Rating:
5.0

We dropped off the trailer after hours and did the online check in. It was very easy.

Charles DiStefano 
Rating:
5.0

Customer did not leave a comment.

Kiet Nguyen 
Rating:
5.0

Customer did not leave a comment.

Ken Shuman 
Rating:
3.0

Customer did not leave a comment.

Richard Miller 
Rating:
3.0

Customer did not leave a comment.

Jennifer Sylva 
Rating:
4.0

This is a car repair shop that doesn’t have a lot of real estate for parking a larger vehicle ie 26’ vehicle, especially for someone who isn’t used to driving one!! The staff is great though.

Tanya Gipe 
Rating:
3.0

Customer did not leave a comment.

Victor Mina 
Rating:
5.0

Customer did not leave a comment.

Don Altendorfer 
Rating:
5.0

Customer did not leave a comment.

Joshua Bartholomew 
Rating:
5.0

Customer did not leave a comment.

Patrick Hagan 
Rating:
5.0

Customer did not leave a comment.

luz Gamez 
Rating:
5.0

Customer did not leave a comment.

Chris Meyer 
Rating:
5.0

Customer did not leave a comment.

Lester Noriel 
Rating:
1.0

After hours.

Andrew smith 
Rating:
5.0

Customer did not leave a comment.

Albert Vukdedaj 
Rating:
5.0

Customer did not leave a comment.

Scott Leblanc 
Rating:
4.0

Customer did not leave a comment.

BRENDA LOPEZ 
Rating:
5.0

Customer did not leave a comment.

Shapell Johnson 
Rating:
5.0

Very friendly and helpful

Richard Bownds 
Rating:
5.0

Customer did not leave a comment.

Steve Kenney 
Rating:
5.0

Customer did not leave a comment.

John Lee 
Rating:
5.0

Pick up and drop off locations were excellent. Uhaul.com was a disaster. We were notified 1 day prior to scheduled pick up that our location changed to 45 mins to an hour away. Why give an option of places to pick up if equipment is not available at those locations. Uhaul needs to re-haul this process!

Rick Lindsey 
Rating:
5.0

Customer did not leave a comment.

RANDY BOX 
Rating:
5.0

Customer did not leave a comment.

Kendall Laney 
Rating:
3.0

Customer did not leave a comment.

Daniel Rapier 
Rating:
5.0

Customer did not leave a comment.

Darrell Smith 
Rating:
5.0

Nothing, they were great

BADR BENNANI 
Rating:
5.0

Customer did not leave a comment.

LILIANA HARDEE 
Rating:
4.0

Paper receipt acknowledging delivery of the vehicle would be better than having to wait for an email. What if there was an issue? Shouldn't I know that immediately?

john Gann 
Rating:
5.0

Customer did not leave a comment.

Iven Berry 
Rating:
5.0

Customer did not leave a comment.

TODD WERT 
Rating:
3.0

Customer did not leave a comment.

Michael Mcginty 
Rating:
5.0

Customer did not leave a comment.

HEATHER CRYER 
Rating:
5.0

Our initial reservation was pick up in Spring, but they did not have a trailer for us. Christina got reservations involved and they found us a trailer on Grant Rd, 40 minutes away. Lady from reservations called me to confirm we could make the timeframe. Off we went. Get there and they have no trailer. Reservations had put the time in for 11:30 pm not am. Reservations lady I called found us a trailer at Lance's Pro Plus and they were very friendly and helpful and efficient. That said, something is terribly wrong with U-Haul's system. The snafus cost us time and arrangements had to be made to allow for the U-Haul errors. U-Haul will not be my first choice ever again.

Sally Kerpchar 
Rating:
5.0

Front desk was awesome. Very friendly and helpful!

Peter Purcell 
Rating:
5.0

Customer did not leave a comment.

RUSSELL WIMBERLEY 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER MEYER 
Rating:
4.0

Customer did not leave a comment.

GREGORY CHAFFIN 
Rating:
5.0

Customer did not leave a comment.

BILL ROBERTS 
Rating:
5.0

Customer did not leave a comment.

JAMES GRUETZNER 
Rating:
5.0

Customer did not leave a comment.

CARINA GENN DYER 
Rating:
5.0

The individual we interacted with was pleasant and efficient with the pickup process.

Robert Falast 
Rating:
5.0

Customer did not leave a comment.

HAROLD SMYSER 
Rating:
5.0

Customer did not leave a comment.

Danny Farley 
Rating:
4.0

Location was closed when trailer was dropped off, but they checked in the trailer immediately upon opening the next day. The uhaul online checkin was useless so I had to wait on hold 20 min to be told send a picture of the unit via email.

Joseph Voda 
Rating:
5.0

Customer did not leave a comment.

JAMES MORGAN 
Rating:
4.0

Customer did not leave a comment.

STEVEN GRAVES 
Rating:
5.0

Excellent and courteous customer service

ROBERT AGUILAR 
Rating:
5.0

The larger trailer the young man hooked it up for me

TERI Leuck 
Rating:
5.0

Customer did not leave a comment.

Kendall Conner 
Rating:
5.0

The back doors did not close properly. One of the hinges is apparently bent. It was functional but it was difficult to close those back doors.

William Bass 
Rating:
4.0

Uhaul was not clean. Food under seat ashes on dash an floor and passenger door. Tire was bad found out 4 hrs down the road when we had to sit for 2hrs waiting for repair guy an him to fix. Think uhaul should compensate.....

JENNIFER CALLAIS 
Rating:
5.0

This location has a great, helpful staff and a good selection of uhaul products.

ERIC LUNSFORD 
Rating:
5.0

You make it do easy. Keep ‘er going. Don’t change a thing.

ROBERT BENSON 
Rating:
2.0

Customer did not leave a comment.

Shantel Hood 
Rating:
4.0

Customer did not leave a comment.

KEVIN DALE JOHNSON 
Rating:
5.0

Excellent service, friendly and efficient. Trailer trailed easily. Will definitely return to rent again.

ROBERT BENSON 
Rating:
5.0

Customer did not leave a comment.

Scott Newton 
Rating:
3.0

The drivers side windshield Was scratched pretty pretty good from poor wiper blades. I had to clean all of the hazy Inside glass. A common problem with U-haul trucks. I paid for rental of 12 blankets and only 7 were in the back for use.

Allen Berlin 
Rating:
5.0

Customer did not leave a comment.

Steve Christianson 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY HANDLEY 
Rating:
5.0

Customer did not leave a comment.

ROLAND RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

Edward Parker 
Rating:
3.0

It is not what I would consider a PRIMARY U-haul facility, and as such has limited inventory of available equipment. Therefore, it may not be a "first choice" for someone wanting to rent equipment.

jeffry Badke 
Rating:
5.0

Customer did not leave a comment.

natalie cruz 
Rating:
5.0

Lances' accidentally left blankets from a previous move in the trailer. We did not notice this until we had the trailer and began packing. We left the blankets at the destination drop off point.

Joel NeSmith 
Rating:
5.0

The staff at Lance's Pro + rented me the 4X8 trailer and went outside and assisted me with hooking it up to my hitch. I was very appreciative with this. Once the lights on my car were confirmed to be working on the trailer, I was on my way. Thanks a lot Lance's Pro +. I would recommend you to others who need a U-Haul truck or trailer.

Jonathon Kasparek 
Rating:
5.0

Customer did not leave a comment.

Marcial Felan 
Rating:
2.0

We payed for a dolly but it was not in the truck. We had to borrow a dolly from the apartment complex in Dallas to unload the truck. Very disappointed.

paul hicks 
Rating:
5.0

Customer did not leave a comment.

THOMAS BREWER 
Rating:
3.0

Helpful and friendly staff at this location. A comment for U-Haul is to have more readily available communication/information for trailering/towing options that address posted speed limits well in excess of the trailer's limits. Having a 55 mph max speed (or tire speed rating of "J", or 62 mph) is really not practical, or safe for that matter, to drive on freeways with 75 mph posted speed limits.

Andrew Cannon 
Rating:
5.0

I have used this location a few times before and they have always been great.

PETER ANDERSON 
Rating:
3.0

This business looked closed and work down.

CHRISTINA STANTON 
Rating:
5.0

Nothing - I called because the website was slow and the lady that answered was helpful (she needed to check on things)- called back right away and everything went very smoothly. We will definitely use this location when we need Uhaul again.

CAROL LAFON 
No reviews have been submitted for this location.

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