Customer Reviews for Lancasters U Store It
(U-Haul Neighborhood Dealer)

319 reviews

715 Fountain St   Tarboro, NC 27886
(@ Short St)

(252) 641-4777

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(252) 641-4777

715 Fountain St
Tarboro, NC 27886
(@ Short St)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

sherra bunn 
Rating:
3.0

Customer did not leave a comment.

Tracy Pitt 
Rating:
3.0

Customer did not leave a comment.

latoya brown 
Rating:
5.0

nothing, great experience

Dan Butler 
Rating:
5.0

Everything went great and smoothly.

Randy Lappe 
Rating:
5.0

Customer did not leave a comment.

Augie Spano 
Rating:
5.0

Customer did not leave a comment.

tareekia white 
Rating:
5.0

N/A nothing

Sonia White 
Rating:
5.0

Nothing is on point

robert peele 
Rating:
5.0

Exceptional service - no issues - very pleasant folks! Thank you !

James Bunn 
Rating:
1.0

Customer did not leave a comment.

Kendra Drew 
Rating:
4.0

truck was adequate. equipment in good shape . rental process good. Overall it was a good experience . Thanks U-Haul

Stanley Willis 
Rating:
5.0

nothing that I can think of

CORNELUS BIRTH 
Rating:
4.0

Customer did not leave a comment.

Julie Barnette 
Rating:
4.0

It was great working with Mary

MELCHER SMITH 
Rating:
5.0

Very sweet and helpful staff!

Tyanna Edmonds 
Rating:
4.0

Customer did not leave a comment.

roy whitehead 
Rating:
5.0

Customer did not leave a comment.

MARKWILLIAM MCCALL 
Rating:
2.0

I checked in online and prepaid for items. They did not have all the items that I requested online. They were also not familiar with the online system and it caused major delays to our packing as the staff wanted me to redo my order and pay again.

Lauren Lampron 
Rating:
5.0

Customer did not leave a comment.

keyla lewis 
Rating:
3.0

👍

Michael McGarvey 
Rating:
5.0

No improvement required they always have provided me with excellent customer service.

Tonya Clark 
Rating:
1.0

Customer did not leave a comment.

Daytaisia Pittman 
Rating:
3.0

Owner was nice sister was helping and appeared to be burnt out after she made the error. We asked for a 15ft she rented us a 10ft and didn’t teen us until we were walking out to get the truck. Contract signed etc. then there was no 15ft and we had to wait for someone else to bring truck back. Soo much more…just not a good experience. We were there about 2 hours just to get a truck

michelle higgs 
Rating:
5.0

Great 👍

eartha deloatch 
Rating:
5.0

You do an excellent job.

Cliff Everette 
Rating:
3.0

Customer did not leave a comment.

Keith House 
Rating:
3.0

Customer did not leave a comment.

PAUL WELLS 
Rating:
5.0

Customer did not leave a comment.

robbie jilcott 
Rating:
5.0

na

Carrie Hilliard 
Rating:
3.0

Deffinitly check the equipment you rent is all functioning. They dont help hook up or check equipment. I had issues with a trailer marker lights not working once it got dark. I had to replace myself the front wire connector in order for the marker lights to work.

LUIS BECERRA 
Rating:
5.0

Customer did not leave a comment.

Quarshima Williams 
Rating:
4.0

Customer did not leave a comment.

John Thompson 
Rating:
5.0

Everything was just fine. The U-Haul Service Center was even helpful in getting the truck in the location that I needed. Thanks a bunch.

Rosemarie Barlowe 
Rating:
4.0

Customer did not leave a comment.

Stanley Willis 
Rating:
4.0

I signed up with a $50 guarantee refund if the truck I rented was not at a reasonably close location to the one I choose. Uhaul on the phone and at the pickup location had no clue what I was referring to.

Stacey Graham 
Rating:
4.0

Customer did not leave a comment.

antonine grant 
Rating:
5.0

Customer did not leave a comment.

Victor Mascarenhas 
Rating:
3.0

Have truck available when there ordered.

Wayne Andrews 
Rating:
5.0

Customer did not leave a comment.

Teri lawrence 
Rating:
5.0

Right taillight out

MARTINEES BARBER 
Rating:
5.0

Customer did not leave a comment.

Bobby White 
Rating:
5.0

Customer did not leave a comment.

MICHELLE BALLOU 
Rating:
5.0

Customer did not leave a comment.

Dajuan Whitley 
Rating:
3.0

Front end alignment. The tires were so far out of alignment that the cords were exposed on the left front tire, and the right front tire had scalloped wear. The front vibrated so much at highway speed that I could not keep up with traffic.

gordon ellis 
Rating:
5.0

Customer did not leave a comment.

CIERRA BIRTH 
Rating:
4.0

Customer did not leave a comment.

Jessica Exum 
Rating:
3.0

Customer did not leave a comment.

CADE BENNETT 
Rating:
4.0

Very helpful.

Bridgette Walker 
Rating:
5.0

Customer did not leave a comment.

Donald Robinson 
Rating:
3.0

Customer did not leave a comment.

curt anderson 
Rating:
3.0

Customer did not leave a comment.

CLEVELAND PADGETT 
Rating:
5.0

Customer did not leave a comment.

MICHELLE BALLOU 
Rating:
2.0

Site was very hard to find after I got there. Poor signage, very confusing where to go with the trailer. Address was a home, the business is attached, but I had to to two places before I was directed to the business office.

JOAHNE PENNEY 
Rating:
5.0

Stay courteous and consistent as was our experience.

jerome hilliard 
Rating:
5.0

Customer did not leave a comment.

Aaron Meade 
Rating:
3.0

Pricing upfront.

Shalonda Roberson 
Rating:
5.0

Customer did not leave a comment.

Robert Kirby 
Rating:
5.0

Service was friendly and great. No recommendations.

Susan Stephenson 
Rating:
5.0

Customer did not leave a comment.

Tamara Richardson 
Rating:
4.0

Customer did not leave a comment.

John Little 
Rating:
5.0

Customer did not leave a comment.

Ann Smith-Johnson 
Rating:
2.0

Customer did not leave a comment.

Ronald Moore 
Rating:
5.0

Only use what you need and don't abuse it

steven powell 
Rating:
5.0

Very kind staff and very helpful

sherwood webb 
Rating:
5.0

Customer did not leave a comment.

steven dickens 
Rating:
5.0

5 Stars. Had used this facility before.

paul turner 
Rating:
2.0

Customer did not leave a comment.

Jasmine White 
Rating:
3.0

When, reaching the truck, we discovered that the gas mileage wasn't the same as he contract indicated. So we placed gas in the vehicle after 7 miles. I was totally shock by the incorrect about of mileage per gallon which is about 8 miles a gallon. So we had a little over a gallon of gas in the vehicle. Also, when we could not get the tailgate back in place. It was the black man that came out to fix the problem. I can only say that this man who worked on Sunday around 9 am to 3:pm etc. was professional and that along would make me consider telling my 10, 000 followers on Instagram to check out the 9701 Capital Blvd, Wake Forest, NC.

Sandra Woods 
Rating:
4.0

Easy to work with.

Dan Butler 
Rating:
5.0

No improvements to recommend - the staff was friendly and courteous and helped me back the trailer in and unhook it! Me being a 63 year old female I certainly appreciated the extra help! The trailer worked perfectly for our needs on return trip from Disney World. Smooth ride down 95 - overall great choice.

Debra Etheridge 
Rating:
5.0

Very friendly, fast and easy drop off.

Jack Cutler 
Rating:
4.0

Customer did not leave a comment.

ROY GRAY 
Rating:
5.0

Entire process was great from truck to customer service. If necessary I will use this location again.

james howell 
Rating:
5.0

Customer did not leave a comment.

Chanelle Allen 
Rating:
3.0

Once again, U-Haul needs to improve their online reservation system. It should never take an hour for a computer system to approve a transaction.

Perry Carr 
Rating:
5.0

Customer did not leave a comment.

brandon Bullock 
Rating:
5.0

Customer did not leave a comment.

marcia disilvestro 
Rating:
5.0

Customer did not leave a comment.

marie walton 
Rating:
5.0

Customer did not leave a comment.

Kena Cofield 
Rating:
1.0

I reserved my truck well in advance. They said that they couldn't guarantee which location I would be picking it up until the day before. We have several locations in Greenville,NC so that did not seem like an issue. However, the day before I found out that the pick up location was in another town. I never dreamed that would be the case.....I had to use the 1-800 number to inquire about this situation.,,,so time consuming on a day that I did not have time to waste....finally talked to a very rude manager that informed me I was lucky to get a u-haul at all. She mentioned the fact that ECU had just finished classes and that there was a shortage due to students moving. I had a reservation and when I made it no one said a word about that...I happen to know that my truck date did not conflict with the ECU move out. All and all I will never choose u-haul again.

Leslie Mobley 
Rating:
5.0

Very friendly and very helpful locating truck I needed for my move.

charles bass 
Rating:
5.0

Great Services all around

Kahdijahn Council 
Rating:
5.0

Everything was excellent

Christopher Yerkes 
Rating:
5.0

You don't need any improvements

clinton beasley 
Rating:
5.0

Great to deal with

Dan Butler 
Rating:
5.0

Customer did not leave a comment.

charles bass 
Rating:
5.0

Customer did not leave a comment.

Karherine Collins 
Rating:
5.0

The employee's at the location I rented where incredibly friendly.

Andrew Gibson 
Rating:
5.0

Awesome Service

OSCAR MABRY 
Rating:
4.0

Very friendly and helpful. No reflection on the staff, but the truck did leak water into the cargo area on our trip to PA. Heavy rain much of the way. A few items were wet setting on the floor, back half of the truck bed.

Timothy Stayer 
Rating:
5.0

Customer did not leave a comment.

Jay Cutler 
Rating:
5.0

N/A Keep up the good work

JOKITA WRIGHT 
Rating:
3.0

Need better program for on demand rentals

Wayne Hamilton 
Rating:
5.0

Customer did not leave a comment.

antonio suggs 
Rating:
5.0

Customer did not leave a comment.

Adrian Brown 
Rating:
3.0

the pick up location was fine. it was the experiance with the actual UHAUL rep that I spoke with on the phone that I did not care for. she acted like she had an attitude she spoke way to fast I couldn't even get her name. We had to change my location pick up 3 different times and said the reason was because of the storm damage Hurricane Florence. I'm sorry but I am 200 miles away from where the storm. i made reservation a week in advance and got a call 2 days prior stating my size truck was not available so I went to a smaller truck then i had to change pick up location. the day before i was to pick it up (less that 24 hours) I get another call that I can not pick it up till 4 hours after my requested time which would not work for me so I changed locations again. this was not a very pleasant experiance with UHAUL.

Stephanie Everette 
Rating:
5.0

Customer did not leave a comment.

JAMES HOUSTON 
Rating:
4.0

The only issue I had was difficulty in finding the location of the office.

Bennett Harris 
Rating:
5.0

Thoughtful and helpful!

Ira Bolden 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top