NOTHING TO IMPROVE, I LIKE THAT THE CUSTOMER SERVICE REP WAS RIGHT THERE WAITING FOR ME
Dorothy H
Customer Reviews for Lambtons Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pick up was easy and everything was ready when I got there
Yolanda CYou have reservations for 7 am but location doesn't open until 8 am. If the location doesn't open again that time there should be no reservations
Charlene JDrove the rental truck 8 miles (eight!). When I checked the receipt, I discovered that I had been charged $60.00 (sixty dollars) for using at the most 1(one) gallon of gas. I will not be recommending the U-haul company to anyone I know. I will also NOT be using your company again. The fuel tank was below 1/4 when I left with truck. Keep your truck.
Danny GThanks
Jose RI can't think of one thing for improvement. It's been a while since I rented from U Haul and it was so refreshing to register online and have the vehicle ready when i got to the pickup location. It was so much better that the process before when the wait to actually get a vehicle took so long.
James SI dont know if this person made a mistake when entering the dropoff location. I told him Elite storage this afternoon I got a call from the detail shop saying I was supposed to drop truck off there and getting charged 5 hr late fee, as my phone service is messed up I actually drove to where I dropped the truck off. The guy there was understanding i was pretty upset by the rudeness of your rep at the detail shop and unfortunately your rel at Elite storage got the worst of it I do hope you discus with the people at the detail shop the correct way to handle customers. If it were not for your rep at Elite I would never use Uhaul again. I will never rent anything from the detail shop so I hope I would be able to at Elite.
Albert EI was overcharged and charged a late payment even though I gave my credit card information at the time of rental. I then contested the charges and have never heard back from anyone. Please email me back concerning this rental. I am very disappointed in the charges even though the rental location person was very nice.
Timothy SI could not improve the service I got at this location. The representative was friendly and very helpful! I plan to use this location in the future!
Terrence KCustomer service person is so nice. Very informative and helpful.
Alex AAttendant was very pleasant and helpful
Betsy WThey anticipated my arrival and the truck was ready for me to pick up.
Chuck KEverything was clean and process was simple. Definitely going there again
Frank FKeep up the good work!
Darnell JThe truck was over two hours late and the gas was on empty.
Michael UI had opted for insurance and was told at pick up that what I chose was incorrect and that it would be more $$. We didn't take it. After numerous calls to U-Haul to find out what the story was on this, found out that because we picked up the trailer earlier than the time we had scheduled they were charging us for another day. The only reason we picked up earlier was because they were closing b4 our pickup time. Then, if we wanted to get the insurance, we had to go back, but they were closed. They didn't even check on the hookup.
Kenneth MThough I reserved truck online and uploaded front/back of Driver's License and provided Bank card info, representative at pick up location/ Benji, insisted that the info wasn't on file- only the reservation came through on his end. I was charged a "Safemove" fee of $14 which I never agreed to.
Adam RCustomer service was great! Easy rental and pick up! Make all your uhaul rentals here!
Yvette MVery good customer service. Easy and quick transaction
Melody RThey charged me a 20$ fee fr something I still don’t know what it is I specifically asked him how mch was the total charge n he said 39.99 fr truck n 1.49 per mile I only used 14 miles n made sure gas was the same as I got it n truck was cleane they told me if I get there n shop is closed to just park truck n put key in drop box why I was charged xtra 20$ I still don’t know it’s not faire I don’t have money to b loosing I’m so upset I don’t think I will ever use this company againe
Khairalla SOffer SENIOR CITIZENS some type of discount on ALL RENTALS THANK YOU
betty dIt was quick and easy
Joe LExcellent service, I will be back for another truck next month!
Shari SIt was an horrible experience and not safe place to do business,
EDWARD NGreat place to do business!!!!!
VENARD WDon't tell me one price online and then charge a lot more unexplained when I get the receipt and not respond to my queries about it. Very disappointed.
Maura VEverything went as well as could be expected. Will be a repeat customer.
Dennis MThe guy at the desk (owner?) was very nice and ready for me when I came in. Everything went quickly but not rushed. Great experience and will use them again.
Bryan CGreat customer service! Highly recommend this establishment!!!!
Patrick DQuick and efficient
Thomas LPaul did a great job helping me, made what was a trying event due to time constrictions work out for me. Very pleased with the service I received. Thank You again Paul, Stay Blessed Elaine
Elaine DI thought the online app is very cool and easy to use to pick up and return the truck.
Nancy FCustomer service was good at this location, but the truck had some type of transmission issue. When I called the pickup location to report it the shop was closed.
CHARLES WVery smooth transaction, pleasant agent, vehicle was just what I needed.
Anita BVery convenient, hassle free rental pick up & drop off
Robin TNothing that was the smoothest experience I ever had renting a truck I would recommend that place to everyone thank you very much
SYLVIA TI appreciate the smoothness of the rental experience and kindness of the employee that assisted me.
Wendy PStellar!
Anthony G