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Scott Phillips
Customer Reviews for Lakewood Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was accused of stealing a U-Haul I return per the company instructions. Then I came back by the place and the U-Haul was outside and no one called or anything to inform me not apologize!
Shakia JohnsonEverything was great, so no improvement needed!
Channing DavisJust Be yourself, Thanks 😊
Trena JacksonAmazing customer service!! Would definitely use this location again!
Thalitha FarleyExcellent customer service!
Sassandra RibordyNot a thing everything was perfect.
Kristie McNearNothing everything was Great
Rachel BenningIt was closed when I arrived.
PATRICIA ALLENSecond experience recently and both were awesome. Really appreciate their service.
Paul FranchettAppreciate the great customer service
Jennifer FreemanSuper easy…. No pro lame at all
Paul ParkerMake sure trucks are clean and working right
Carrie FretwellNA
Roman BrooksMy wife and i have used the lakewood location in phenix city twice within the past 3 weeks and the young lady that helped us out was very kind to us and we want to thank the lakewood location for having the young lady that assisted me and my wife with our uhaul on both times we rented… thank you very much highly recommend her service…
Javius FarleyGreat office attendance and very knowledgeable of the equipment available.
Roman BrooksGreat customer service
Shirley CollinsDropped off the truck and they were closed. Couldn't find a key drop box so came back the next day and they were out of the office. Came back and hour later when they said they would be back and no one was there. Came back again and still no one was around. Then I got charged an extra day for the truck because I still had the keys since I tried to drop them off four times and no one was around and no where secure to leave them. Next time I will just leave them in the ignition and take a picture of the truck in the spot so if it gets stolen I can't be blamed.
brittany BlackmerThe lady and her husband was so pleasant and nice.
Telancia FarleyReduce prices for usage was charged twice afterwards of use
Billy HarrisIt was perfect
Cobra Upshaw ButtsThe location wasn't the problem it's the company itself
Elizabeth Cokertook almost an hr but the lady behind the counter was soo nice and helpful
iysha lewisThey met me in the parking lot to return the trailer.
Raymond SmithStaff is extremely friendly and helpful.
Dewell MainsNothing
Cheryl ClouseMy husband found illegal drugs in a pill bottle under the driver front seat of the U-Haul. Had he have been pulled over we would’ve lost the house that we just bought and he would’ve spent time in prison. Over someone else’s drugs. Things like that can end someone’s life and all I got was an “I’m sorry thank you for letting us know”
Alexus NapierI would not recommend this place at all they were told that the card being used was not mine and the gentleman told them not to keep it on file and they assured him that they would not keep it on file and he would not be charged for anything else. I was supposed to be billed for anything extra that I owed but instead they took the money off his card and refuse to refund it!!!! He is threatening me and it is you guys fault because you used a card that wasn’t even supposed to be kept on file. Fix it now!!!!!!!
Mark VinesStay as you are…
Irwin HainesGreat customer service. Kerri and her husband were very polite and helpful. Thank you so much guys, you rock!
Mayra BransfordThe movers we hired through Uhaul were a no show. We hired them for the morning and they called at 11 a.m. saying they had been double-booked. They did apologize, but we had almost all the work done and didn't need them anymore. How can I be reimbursed for that?
Jeff McCraryGreat customer service and very friendly staff.
Tontalane FranklinGreat customer service at this location!
Douglas MurphyThe staff were sooooo friendly. Best staff I’ve ever had and I’ve used uhaul plenty of times
Fiana JonesOnly issue was trying to get the truck from the lot. Had a small hiccup, but got it eventually
VALERIE FULLERNothing, excellent service
WILLIAM ALVARADOGiving the customer the correct code to the lockbox the first time instead of having to contact customer service and stay on hold for a long period of time
TERION WILLIAMSExcellent service and convenient for us. Will definitely be back when we’re in need again!!
Kenny ComeauxBest location yet
Louis LandryThey charged me for a full tank of gas and not a quarter tank like in the agreement
benjamin waltman?
Jeffrey PeoplesThe Ladies were very welcoming and courteous..The office was quite inviting and well organized... Just excellent. Mr. Charles Willis. USMC Retired
Charles WillisI had awesome time joking and laughing with the staff--wonderful people. I see you all in three months on the next move.
Caroline PalmerMy business requires use of a 1 or 2 room box truck about 6 times a year. The last few times I've used this Uhaul location, initially due to convenience as its only a half mile from my business. After continuously experiencing the top notch customer service at this location, it will be my primary choice moving forward.
Kymberly EnglishMy equipment was missing..other than that it was smooth
Pattie ReddingProvide lunch for renters maybe steak and potatoes with garlic butter. Ginger ale.
Randy BellNothing
Brenda JohnsonVery friendly and safe space to conduct business! The office personnel were exceptional. GREAT!!!!!
Albert WilliamsWe had an after hours drop-off, but early the next day received confirmation that they had checked in the vehicle.
joaquin SeguraLakewood personal were amazingly helpful. She worked with me to get the ancillary items removed from my invoice and insured my satisfaction. GREAT CUSTOMER SERVICE!
Mark ThometMake sure that all your employees know what they are doing.
Richard McLendonBIG Love & a real BIG Thanx to this location. Our initial convo was testy, but we sailed through the experience wonderfully afterwards & my prayer is that we were all blessed 💚
Jade EnnisCarla was great
Marc KaplanVery helpful, professional and friendly
Paul McneillNot a thing I know of.
Richard FlaggAwesome people to do business with no complaints at all!
KIMIKO HARRIS | Overall ExperienceVery nice and well secure place
Keith Mellion | Overall ExperienceIf your in need of a storage unit then this is the place. Great staff. Customer service is also great. The price of units meets all standards if not cheaper than surrounding areas. I rented 2 units for a year and a half. Payment was automatically taken from my bank account which made it easy to keep up with. I would recommend this establishment to anyone.
Sandra Dee | Overall ExperienceI have already made a reservation with them again!
Richard Baran | Overall ExperienceHad a great experience.
Krisy Weatherholtz | Overall ExperienceStaff was courteous, professional, and understanding.
Robert Verville | Overall ExperienceI've utilized Lakewood Storage on several occasions for offsite storage. The facility met all my needs and I will use Lakewood storage again when the need arises. I would highly recommend.
MIKE DICKSON | Overall ExperienceThe storage facility is excellent, but what makes this a 5-star review are the people. I’ve never been made to feel more like a valued customer than here. Greatest group of people ever!
David Sherwood | Overall ExperienceLakewood Storage staff went above & beyond ecpectations. The storage unit was perfect and safe! Would recommend highly.
THERESA ROBERTS | Overall ExperienceScheduled this storage unit almost three weeks ago and when I called to try and get in I was told that the size that I reserved/needed was not available. Online order did nothing.
Privacy Request | First ImpressionsProcess went relatively smoothly. Still not sure why check-in clerk requested social security number.
Privacy Request | First ImpressionsVery nice consumer service.
Privacy Request | First ImpressionsStorage place is clean and nice no problems with them at all. However be careful when using webselfstorage.com, they charge your card 6.95 and hold it hostage until you do feedback. Just go in.
Privacy Request | First Impressionsthe storage unit is very clean and secure. The woman who helped me was extremely pleasant, professional, and very nice.
Privacy Request | First Impressions