Customer Reviews for Lakewood Storage
(U-Haul Neighborhood Dealer)

578 reviews

3015 Lakewood Dr   Phenix City, AL 36867

(334) 408-2203

Office Hours

  • Monday - Friday:
    9 am - 11:30 am / 12:30 pm - 4 pm
  • Saturday:
    9 am–12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(334) 408-2203

3015 Lakewood Dr
Phenix City, AL 36867

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 11:30 am / 12:30 pm - 4 pm
  • Saturday:
    9 am–12 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Scott Phillips 
Rating:
1.0

I was accused of stealing a U-Haul I return per the company instructions. Then I came back by the place and the U-Haul was outside and no one called or anything to inform me not apologize!

Shakia Johnson 
Rating:
5.0

Customer did not leave a comment.

Michelle Prater 
Rating:
5.0

Everything was great, so no improvement needed!

Channing Davis 
Rating:
5.0

Customer did not leave a comment.

Billy Lockhart 
Rating:
5.0

Just Be yourself, Thanks 😊

Trena Jackson 
Rating:
5.0

Customer did not leave a comment.

Lawrence DeLorenzo 
Rating:
5.0

Customer did not leave a comment.

Shawn Helms 
Rating:
5.0

Amazing customer service!! Would definitely use this location again!

Thalitha Farley 
Rating:
5.0

Customer did not leave a comment.

Kerri Jeffries 
Rating:
5.0

Excellent customer service!

Sassandra Ribordy 
Rating:
5.0

Customer did not leave a comment.

Semaiyah Alexander 
Rating:
5.0

Not a thing everything was perfect.

Kristie McNear 
Rating:
3.0

Customer did not leave a comment.

Laura Griggs 
Rating:
5.0

Customer did not leave a comment.

Kevin Messer 
Rating:
5.0

Nothing everything was Great

Rachel Benning 
Rating:
5.0

It was closed when I arrived.

PATRICIA ALLEN 
Rating:
5.0

Second experience recently and both were awesome. Really appreciate their service.

Paul Franchett 
Rating:
5.0

Appreciate the great customer service

Jennifer Freeman 
Rating:
5.0

Super easy…. No pro lame at all

Paul Parker 
Rating:
5.0

Customer did not leave a comment.

Candice Currington 
Rating:
5.0

Customer did not leave a comment.

John Hudson 
Rating:
5.0

Make sure trucks are clean and working right

Carrie Fretwell 
Rating:
5.0

NA

Roman Brooks 
Rating:
5.0

My wife and i have used the lakewood location in phenix city twice within the past 3 weeks and the young lady that helped us out was very kind to us and we want to thank the lakewood location for having the young lady that assisted me and my wife with our uhaul on both times we rented… thank you very much highly recommend her service…

Javius Farley 
Rating:
5.0

Great office attendance and very knowledgeable of the equipment available.

Roman Brooks 
Rating:
4.0

Customer did not leave a comment.

Anthony Hubbard 
Rating:
5.0

Great customer service

Shirley Collins 
Rating:
1.0

Dropped off the truck and they were closed. Couldn't find a key drop box so came back the next day and they were out of the office. Came back and hour later when they said they would be back and no one was there. Came back again and still no one was around. Then I got charged an extra day for the truck because I still had the keys since I tried to drop them off four times and no one was around and no where secure to leave them. Next time I will just leave them in the ignition and take a picture of the truck in the spot so if it gets stolen I can't be blamed.

brittany Blackmer 
Rating:
5.0

Customer did not leave a comment.

Cressy Williams-Jackson 
Rating:
5.0

The lady and her husband was so pleasant and nice.

Telancia Farley 
Rating:
3.0

Reduce prices for usage was charged twice afterwards of use

Billy Harris 
Rating:
5.0

Customer did not leave a comment.

Lura Reed 
Rating:
5.0

It was perfect

Cobra Upshaw Butts 
Rating:
3.0

The location wasn't the problem it's the company itself

Elizabeth Coker 
Rating:
5.0

Customer did not leave a comment.

Michael Taylor 
Rating:
2.0

took almost an hr but the lady behind the counter was soo nice and helpful

iysha lewis 
Rating:
5.0

Customer did not leave a comment.

Precious Rouse 
Rating:
5.0

They met me in the parking lot to return the trailer.

Raymond Smith 
Rating:
5.0

Customer did not leave a comment.

Rhonda Cotton 
Rating:
5.0

Staff is extremely friendly and helpful.

Dewell Mains 
Rating:
5.0

Customer did not leave a comment.

William Baker 
Rating:
5.0

Nothing

Cheryl Clouse 
Rating:
1.0

My husband found illegal drugs in a pill bottle under the driver front seat of the U-Haul. Had he have been pulled over we would’ve lost the house that we just bought and he would’ve spent time in prison. Over someone else’s drugs. Things like that can end someone’s life and all I got was an “I’m sorry thank you for letting us know”

Alexus Napier 
Rating:
1.0

I would not recommend this place at all they were told that the card being used was not mine and the gentleman told them not to keep it on file and they assured him that they would not keep it on file and he would not be charged for anything else. I was supposed to be billed for anything extra that I owed but instead they took the money off his card and refuse to refund it!!!! He is threatening me and it is you guys fault because you used a card that wasn’t even supposed to be kept on file. Fix it now!!!!!!!

Mark Vines 
Rating:
5.0

Customer did not leave a comment.

Mark Thomet 
Rating:
4.0

Customer did not leave a comment.

Nephia Stevens 
Rating:
5.0

Stay as you are…

Irwin Haines 
Rating:
5.0

Customer did not leave a comment.

Henry Vaughan 
Rating:
5.0

Great customer service. Kerri and her husband were very polite and helpful. Thank you so much guys, you rock!

Mayra Bransford 
Rating:
5.0

The movers we hired through Uhaul were a no show. We hired them for the morning and they called at 11 a.m. saying they had been double-booked. They did apologize, but we had almost all the work done and didn't need them anymore. How can I be reimbursed for that?

Jeff McCrary 
Rating:
5.0

Great customer service and very friendly staff.

Tontalane Franklin 
Rating:
5.0

Great customer service at this location!

Douglas Murphy 
Rating:
5.0

The staff were sooooo friendly. Best staff I’ve ever had and I’ve used uhaul plenty of times

Fiana Jones 
Rating:
5.0

Only issue was trying to get the truck from the lot. Had a small hiccup, but got it eventually

VALERIE FULLER 
Rating:
5.0

Customer did not leave a comment.

Craig Hartman 
Rating:
5.0

Nothing, excellent service

WILLIAM ALVARADO 
Rating:
5.0

Customer did not leave a comment.

John Morris 
Rating:
5.0

Customer did not leave a comment.

Louis Landry 
Rating:
1.0

Giving the customer the correct code to the lockbox the first time instead of having to contact customer service and stay on hold for a long period of time

TERION WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Rashaada Rogers 
Rating:
5.0

Customer did not leave a comment.

JOHN LOBLEY 
Rating:
5.0

Customer did not leave a comment.

Zuriel Edwards 
Rating:
5.0

Excellent service and convenient for us. Will definitely be back when we’re in need again!!

Kenny Comeaux 
Rating:
5.0

Best location yet

Louis Landry 
Rating:
1.0

They charged me for a full tank of gas and not a quarter tank like in the agreement

benjamin waltman 
Rating:
5.0

?

Jeffrey Peoples 
Rating:
5.0

Customer did not leave a comment.

lAURA Harrel 
Rating:
5.0

Customer did not leave a comment.

Horace Mobley 
Rating:
5.0

Customer did not leave a comment.

Melvin Jackson 
Rating:
5.0

Customer did not leave a comment.

herbert richardson 
Rating:
5.0

Customer did not leave a comment.

Marc Kaplan 
Rating:
5.0

Customer did not leave a comment.

John Morris 
Rating:
5.0

Customer did not leave a comment.

JEREMIAS CASTRO CASTRO 
Rating:
5.0

Customer did not leave a comment.

BRADLEY BUTLER 
Rating:
5.0

The Ladies were very welcoming and courteous..The office was quite inviting and well organized... Just excellent. Mr. Charles Willis. USMC Retired

Charles Willis 
Rating:
5.0

I had awesome time joking and laughing with the staff--wonderful people. I see you all in three months on the next move.

Caroline Palmer 
Rating:
5.0

Customer did not leave a comment.

bernice williams 
Rating:
5.0

My business requires use of a 1 or 2 room box truck about 6 times a year. The last few times I've used this Uhaul location, initially due to convenience as its only a half mile from my business. After continuously experiencing the top notch customer service at this location, it will be my primary choice moving forward.

Kymberly English 
Rating:
5.0

My equipment was missing..other than that it was smooth

Pattie Redding 
Rating:
5.0

Customer did not leave a comment.

Roger Wright 
Rating:
5.0

Customer did not leave a comment.

John Berry 
Rating:
5.0

Provide lunch for renters maybe steak and potatoes with garlic butter. Ginger ale.

Randy Bell 
Rating:
5.0

Nothing

Brenda Johnson 
Rating:
5.0

Very friendly and safe space to conduct business! The office personnel were exceptional. GREAT!!!!!

Albert Williams 
Rating:
5.0

We had an after hours drop-off, but early the next day received confirmation that they had checked in the vehicle.

joaquin Segura 
Rating:
5.0

Lakewood personal were amazingly helpful. She worked with me to get the ancillary items removed from my invoice and insured my satisfaction. GREAT CUSTOMER SERVICE!

Mark Thomet 
Rating:
4.0

Customer did not leave a comment.

Steve Horne 
Rating:
5.0

Customer did not leave a comment.

Louis Landry 
Rating:
3.0

Make sure that all your employees know what they are doing.

Richard McLendon 
Rating:
5.0

BIG Love & a real BIG Thanx to this location. Our initial convo was testy, but we sailed through the experience wonderfully afterwards & my prayer is that we were all blessed 💚

Jade Ennis 
Rating:
5.0

Customer did not leave a comment.

Rodrick Benjamin 
Rating:
5.0

Carla was great

Marc Kaplan 
Rating:
5.0

Customer did not leave a comment.

colette white 
Rating:
5.0

Customer did not leave a comment.

Vanessa Heyne 
Rating:
5.0

Customer did not leave a comment.

Autumn Tillery 
Rating:
5.0

Very helpful, professional and friendly

Paul Mcneill 
Rating:
3.0

Customer did not leave a comment.

Toni Hand 
Rating:
5.0

Customer did not leave a comment.

Judy Flint 
Rating:
5.0

Not a thing I know of.

Richard Flagg 
Rating:
5.0

Awesome people to do business with no complaints at all!

KIMIKO HARRIS  |  Overall Experience 
Rating:
5.0

Very nice and well secure place

Keith Mellion  |  Overall Experience 
Rating:
5.0

If your in need of a storage unit then this is the place. Great staff. Customer service is also great. The price of units meets all standards if not cheaper than surrounding areas. I rented 2 units for a year and a half. Payment was automatically taken from my bank account which made it easy to keep up with. I would recommend this establishment to anyone.

Sandra Dee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori Bernardo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOEY MCCARTY  |  Overall Experience 
Rating:
5.0

I have already made a reservation with them again!

Richard Baran  |  Overall Experience 
Rating:
4.0

Had a great experience.

Krisy Weatherholtz  |  Overall Experience 
Rating:
5.0

Staff was courteous, professional, and understanding.

Robert Verville  |  Overall Experience 
Rating:
5.0

I've utilized Lakewood Storage on several occasions for offsite storage. The facility met all my needs and I will use Lakewood storage again when the need arises. I would highly recommend.

MIKE DICKSON  |  Overall Experience 
Rating:
5.0

The storage facility is excellent, but what makes this a 5-star review are the people. I’ve never been made to feel more like a valued customer than here. Greatest group of people ever!

David Sherwood  |  Overall Experience 
Rating:
4.0

Lakewood Storage staff went above & beyond ecpectations. The storage unit was perfect and safe! Would recommend highly.

THERESA ROBERTS  |  Overall Experience 
Rating:
1.0

Scheduled this storage unit almost three weeks ago and when I called to try and get in I was told that the size that I reserved/needed was not available. Online order did nothing.

Privacy Request  |  First Impressions 
Rating:
3.0

Process went relatively smoothly. Still not sure why check-in clerk requested social security number.

Privacy Request  |  First Impressions 
Rating:
4.0

Very nice consumer service.

Privacy Request  |  First Impressions 
Rating:
5.0

Storage place is clean and nice no problems with them at all. However be careful when using webselfstorage.com, they charge your card 6.95 and hold it hostage until you do feedback. Just go in.

Privacy Request  |  First Impressions 
Rating:
5.0

the storage unit is very clean and secure. The woman who helped me was extremely pleasant, professional, and very nice.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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