Customer Reviews for Lakewood Ace Hardware
(Distribuidor de U-Haul del vecindario)

567 comentarios

3533 Tidewater Dr   Norfolk, VA 23509

(757) 558-4708

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 5 p. m.
Horario especial
  • 5/30/2022: 8:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(757) 558-4708

3533 Tidewater Dr
Norfolk, VA 23509

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 5 p. m.
Horario especial
  • 5/30/2022: 8:00 a. m. - 3:00 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

travis D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Delvin B. 
Clasificación:
5.0

I will go back to this location if I need any further rentals needs, they where professional and easy to work with...basically an around good people and experience, Thanks again! Kim

Kimberly D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathaniel N. 
Clasificación:
1.0

The truck was horrible got less than 4 mpg BEFORE even loading it. I was promised a discount since they kept changing where i got the truck and had to go somewhere else for dolly which meant i had to pay 40 more for a damn uber but you refused to give it to me later. Missing moving supplies i ordered app refused to work for drop off. Uhaul made this entire move a nightmare. I will NEVER use you again

DARRELL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shyla S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter K. 
Clasificación:
5.0

I've come here twice they are the best and the owner/manager who helped me was the best. Absolutely best service you could imagine. They treat you how they would want to be treated. Would give it endless stars if I could!

Frankie T. 
Clasificación:
5.0

Very easy rental. I will use them again.

Shawn H. 
Clasificación:
5.0

They were very sweet and accommodating! However i was concerned that the light in the truck didn't turn off, and the control panel was missing when i tried to check to turn it off. Definitely a concern. Other than that, the people were very nice and adjusted my hours to help with our move.

Avery H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacob B. 
Clasificación:
3.0

Over charged and too expensive and truck was very very dirty and several service lights was on on the truck

STARRACHERRELLE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JanMarie H. 
Clasificación:
1.0

I was charged for a dolly that I did not request and was not provided and had a $30 cleaning fee for salt stains in the truck cabin after it snowed. This was a waste of time and money and I could have gotten it for half at a better location. Will not go again.

JEREMYJONATHON H. 
Clasificación:
5.0

Ace Hardware,u-hual rental is the best because they are consistent with customer service.

Niyah E. 
Clasificación:
2.0

Did the check in online and I still have to go through manual check in inside the office, frustrating.

Edwin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYANPATRICK H. 
Clasificación:
2.0

Unswept inside; attendant had difficulty in preparing the paperwork;

OLLITAPANI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY T. 
Clasificación:
5.0

This is the Uhaul location I will always call or go on line to rent a uhaul truck, the staff is awesome

Michael W. 
Clasificación:
1.0

Not have a rude employee cussing out someone on the phone while I stand there. Or guy talking down to older African American guy who was just trying to do his job. Military discount would be nice especially if I put 5$ more gas in the truck then when I found it. Only had all of 2 hours. Probably go Penske next time.

Bobby C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen S. 
Clasificación:
5.0

Great Customer Sevive. Thank you so much Kenny!!💙

cecilia B. 
Clasificación:
5.0

Quick, easy, and polite.

Jeffrey W. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL J. 
Clasificación:
5.0

Very helpful people!

Brittany G. 
Clasificación:
3.0

The front door is locked when it should be open. There is no signage on the door to let the customer know to call for someone to unlock the door

MARLYS H. 
Clasificación:
1.0

Store manager charged 160 dollars for 2 hours and said I would get my deposit back but I never got it and I will be sueing U-Haul

Tiara B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDONEARL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith R. 
Clasificación:
2.0

El cliente no dejó un comentario.

Alexis A. 
Clasificación:
1.0

Door Locked at 3:15 despite hours listed open till 5:00 pm. Left keys in drop off box. Then calls me at 10 minutes to 9:00 the next day wanting to know where the truck is. Um, right there in their parking lot.....

DEBORAH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY M. 
Clasificación:
2.0

I reserved my uhaul to be picked up At 9am got there the guy told me the uhaul person doesn't come till 11 so I had to wait 2 hours to even get my uhaul and only had 1 hour and a half to get my stuff in the uhaul and return it. 121$ is what it cost me and I'm very upset.

Memphis W. 
Clasificación:
1.0

Do better

Brian S. 
Clasificación:
5.0

Gracias

Sterling J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew A. 
Clasificación:
3.0

Employees less helpful because “we don't actually work for uhaul”

MARTIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee D. 
Clasificación:
4.0

The cab was clean but smelled like cigarette smoke. The experience would be better if the cigarette smell was removed.

Janmarie H. 
Clasificación:
5.0

Great service

Nathaniel P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Desiree H. 
Clasificación:
3.0

This was a third charge of location for pick up which was very inconvenient

Nicola T. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVENALAN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laura T. 
Clasificación:
5.0

Bob was amazing and really helped us out.

Steven S. 
Clasificación:
5.0

Drop the price a tad.

TIJUANALATOYA A. 
Clasificación:
3.0

Terrible service setting up appointment. Original location did not put keys in lock box. Had to drive 20 miles away!

Carlton M. 
Clasificación:
5.0

El cliente no dejó un comentario.

YASMINE KIARRA A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nelly W. 
Clasificación:
2.0

Truck tires bad. Didnt feel safe. Hired movers through Uhaul connect. Was meeting them at my home. The worker was like, if you dont take this truck. There isnt anything he could do for us. Basically, I wasn't going to get my stuff moved. The outside tire was flat at pick up. All they did was make a note. I had purchased insurance and movers, I had no control over the equipment. And I was uncomfortable the entire day.

Lisa P. 
Clasificación:
3.0

I wasn't able to access the link to do a Mark up of the truck. The guy was nice enough to do a walk around it with me

Andrew H. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSEPHMICHAEL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joel W. 
Clasificación:
5.0

Check the wheels on the vehicle for dried dirt.

DENISE THOMAS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

veda P. 
Clasificación:
2.0

The guy at the rental desk sat in the back room and stared at me for about 15 minutes before asking if I needed help

Samuel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN P. 
Clasificación:
1.0

Had to go in ace store, to call guy to open uhaul door twice, waited in the rain. Looks like guy was asleep.

JOSELITO R. 
Clasificación:
5.0

Nothing. Bryan, the ACE employee was great!

RICHARD DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE ROSE MASO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JP T. 
Clasificación:
5.0

Nothing. Service was great!

Janis S. 
Clasificación:
1.0

Uhaul is a rip off my first time using and my last time

TENNILLE LATOYA G. 
Clasificación:
3.0

I absolutely hate giving bad reviews - I'm the one that always fills out surveys because I enjoy singing praises to those giving good service, because it's an ever shrinking art! Unfortunately, this is not a good survey as the truck I rented had an issue, but unrealized until I hit just under 50 mph on the freeway. Not likely something the location would have noted without driving it themselves before I rented, but the truck would rattle pretty badly at that rate of speed, resulting in my having to turn on my hazards on the freeway to alert other drivers I couldn't go any faster. It made for a frustrating rental as the intention was to go back and forth several times between my home and storage unit, but given the issue, I made two less trips and will have to rent another truck next week as a result. Not really happy about the additional expense for something outside of my control!

Kevin J. 
Clasificación:
5.0

Quick professional service. Thank you.

Leonid T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracy C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Caitlin T. 
Clasificación:
5.0

Great service. Could not ask for mor!

dana G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taiquan R. 
Clasificación:
5.0

Nothing, other than making it free.

Donald S. 
Clasificación:
1.0

Cab of Truck was filthy and had a bad smell found chicken in the passenger door. $108.17 and had to clean up someone else's mess as it was making me sick driving the truck. Checking the truck back in was 45 minutes because the tablet they were using kept freezing up and the lady ended up having to call too get me done and out the door. Very dissatisfied.

FREDERICK V. 
Clasificación:
5.0

Was close

LESLIE DAVID T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANTE SHAUNE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shammia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lanzo W. 
Clasificación:
3.0

None right now.

BRANDON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHEN T. 
Clasificación:
3.0

The guy that waited on me was very impersonal I had to ask where do I park the truck I saw no trucks at the front of the store they went to the side of the store there were no signs the store it was part of the Ace hardware or something I'm not sure was hard to get in and out of the aisles almost look like a fire hazard I know I was there just to drop a truck off the guy didn't check the gas which I made sure I put gas in it but he didn't check the mileage he did none of that maybe he's having a bad day maybe he was tired I don't know nonetheless not that personal Percival other guy but Saturday afternoon I wouldn't go back into that store claustrophobic

Terri S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norma K. 
Clasificación:
3.0

I pre paid for my mileage didn't go over and for whatever reason only got $34 after paying $162 and change expecting to get my FULL deposit as I did last time unfortunately it didn't happen that way had to call Go uhaul where the rep helped me as much as she could currently waiting on manager to call me

Shelita M. 
Clasificación:
1.0

Acted like they didn't have a truck for us. Had a reservation for 10:00 but told us they were too busy to help. What's the point of a reservation? Truck was DISGUSTING. Had check engine light on. Reserved a dolly. Told they may or may not have one and we'd just have to figure it out. Dirty location. Rude staff. Gross trucks. We would never come here again.

Lauren B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MCCOY A. 
Clasificación:
5.0

The back of the truck could have been swept out more for my liking, but it had no effect on the kitchen cabinets we moved.

Lee D. 
Clasificación:
5.0

Naomi, Bob and Laura and the crew there really went above and beyond to get all the items we needed for our move. We had to change to a 26 ft truck at the last minute and they really came through including helping us get truck share up and working to pick it up a little early. 10 stars if I could.

Bruce B. 
Clasificación:
3.0

May wish to indicate this is ACE hardware location in shopping center.

Robert J. 
Clasificación:
1.0

The truck at this location was very old and need to be discontinued. The steering and handling of this begin was very dangerous. I've drove uhauls in my past and never did I have one this bad. I was able to bring the uhaul back safely but It was very unsafe. This location should no longer have uhaul service. They are unorganized and a huge mess.

Calvin S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anthony G. 
Clasificación:
3.0

I will never use uhaul again, so recommending this to a friend is not applicable.

JASONROBERT B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gia F. 
Clasificación:
3.0

More staff the wait was too long

JAJUAN, AHMON W. 
Clasificación:
3.0

I reserved 2 dozen pads and only 15 were available at this location. The system needs to be fixed so that expectations cannot be met. This is problematic when one is planning a move. This situation also happened to a friend. He had to go to Wal-Mart and spend lots of money on cheap mattress covers and bedspreads.

Leslie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordon J. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHAYLA F. 
No se han enviado comentarios para esta ubicación.

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