Comentarios de los clientes para Lakeview Food Mart

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Lakeview Food Mart

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Louis S.
Clasificación:

El cliente no dejó un comentario.

Tom S.
Clasificación:

El cliente no dejó un comentario.

Marvin B.
Clasificación:

Have rain suits available, it rained during the entire move. Every thing was okay.

kenneth G.
Clasificación:

El cliente no dejó un comentario.

Bruce M.
Clasificación:

Friendly,, good customer care...straps on pull up wheels on dolly worn out don't turn

MARK M.
Clasificación:

The app, which I used for drop off, should include a link for directions.Otherwise it was easy to use.

Robert M.
Clasificación:

El cliente no dejó un comentario.

G Grayson W.
Clasificación:

El cliente no dejó un comentario.

Michael B.
Clasificación:

When dropped off tne girl was awesome and very helpful.

Johnathan Keith W.
Clasificación:

El cliente no dejó un comentario.

Matthew R.
Clasificación:

El cliente no dejó un comentario.

EDWARD A.
Clasificación:

The original drop off location Cheyenne Motors wasn't open and this has been a problem in the past. Suggest they not be a uhaul location in the future.

Christopher C.
Clasificación:

El cliente no dejó un comentario.

Joan J.
Clasificación:

El cliente no dejó un comentario.

Erik B.
Clasificación:

Same as above. Enable guest internet access for check in and out at all locations.

Linda D.
Clasificación:

El cliente no dejó un comentario.

Robert M.
Clasificación:

El cliente no dejó un comentario.

Thomas R.
Clasificación:

El cliente no dejó un comentario.

James M.
Clasificación:

El cliente no dejó un comentario.

James M.
Clasificación:

El cliente no dejó un comentario.

Athena J.
Clasificación:

I was charged for things I didnt get. I did not get the appliance dolly I requested. And I wasn't able to get my truck until 9 when I reserved it for 8. 115.oo for a 6 hour 20 ft rental with no equipment. that is ridiculous.

alisa G.
Clasificación:

El cliente no dejó un comentario.

Michael R.
Clasificación:

Double charged for rental. Truck needed a new battery. Support staff didn't seem to know what they were doing. I've used UHaul a number of times over the years. Unless my bill is corrected this will be the last

Mark W.
Clasificación:

The reps here are untrained (not their fault). Too many problems to write here, but the problem goes deeper than just this location. I was contacted by what I assume was a regional rep out of the Richmond, VA area (804 area code) concerning problems with getting the trailer checked out this morning.I was hung up on by one of the two (yes two) reps that called me just a few minutes apart. Getting checked back in later in the day proved challenging as well. I also would have been overcharged by ~ $80.00 had I not confirmed my charges. Overall, this experience was a train wreck.I feel lucky to have accomplished my moving goals today.

Lisa K.
Clasificación:

El cliente no dejó un comentario.

jefferson B.
Clasificación:

I returned it a day early I should get reimbursed for that. I filled the gas up to where it was and got charged extra call me at4345325482 please!

Christopher A.
Clasificación:

Get the Clarksville folks some internet service...lol..the girl had to use her own phone to help us get going. Not actually a fault of that business, just rural and not a lot of signal there. Wonderful experience. So easy. Highly recommend you guys.

Brian C.
Clasificación:

Nightmare

Jamal P.
Clasificación:

Ensure the staff are trained to assist customers with Uhaul equipment rentals. I was not able to get a printed copy of the Uhaul contract. I was given a truck that was not ready .

Paige C.
Clasificación:

I tried to get help renting a truck from this location. However NO ONE on the inside were ofhelp! I was told by 2 employees to go online and reserve a truck. !!! I went to South Boston and got excellent service right away! The girl in South Boston was VERY helpful!

Lori G.
Clasificación:

Man in charge went in back and I had to request for him to come back out. Did not give me any kind of copy of receipt and never asked me my name or anything I was afraid I was going to be responsible for a $45,000 truck

Lawrence B.
Clasificación:

El cliente no dejó un comentario.

Edward Wayne C.
Clasificación:

This location is 25 miles from our old home but we were forced to drive that distance because of problems at two local U-Haul places. This location had a truck and were able to pick up the pieces from 2 cluster-f***s before them.

Wayne F.
Clasificación:

I will be calling the corporate office to discuss this whole experience. This location was wonderful and the employee was very apologetic for our experience.

ibrahim M.
Clasificación:

Employees need better training on equipment and procedures.

Jamie B.
Clasificación:

I would like a customer service representative to call me. The entire experience has been a disaster. Today the truck had trash in the cab. I cannot believe how poor your service is. My cell is 207-944-8847. I will be waiting to hear from a supervisor.

Ricky W.
Clasificación:

Better communication with store employees.

Rosanne B.
Clasificación:

Picked up the night before schedule because I was told person the next morning was not trained to know what to do....they didn't even look at my license, they just handed me the keys....need more trained people to handle the U-Hauls

Bruce I.
Clasificación:

This was a retail minute mart there was no one to help me with the trailer. I dropped off the trailer a day ahead of schedule at 4:45pm.. They didn't log it in until the due date so I did not get a refund for days not used.

Ta'Shom L.
Clasificación:

Dropped off uhaul had a rep call to say it wasn't apparently it was checked in late

Sarah S.
Clasificación:

El cliente no dejó un comentario.

Stacy A.
Clasificación:

Attitude and clean your uhaul

Edward A.
Clasificación:

Only one person is available to check in the trailer.

Jasmine H.
Clasificación:

The lady that handles U-Haul at this establishment is very professional and makes everything plain and simple

Danny N.
Clasificación:

El cliente no dejó un comentario.

Lennie R.
Clasificación:

This location does not have a 24 hour drop box. In this day and age, I would take this for granted. I had to come back during regular business hours to drop off the key. I live over 30 minutes away. All together, I lost over two hours of my life dealing with the inadequacies of this location as well as the personnel at this location and the U-Haul call center. The lady from the call center actually seemed to think it was comical for me to have to drive back to drop off the keys. Really? I would suggest that either all locations have the capability of 24 hour drop off OR display this fact more prominently on the website when choosing locations.

roxanna W.
Clasificación:

El cliente no dejó un comentario.

Robert B.
Clasificación:

I was charged for an extra day I dropped off early so I'm not sure why I was charged

Brian L.
Clasificación:

I was told twice, once over the phone when trying to confirm the pick up (per the text I received from U-Haul) and then in person that we were not a priority customer, so if another customer came in their store that they would have to be helped first, because it's also a convenience store. On the day of pick up, after 45 minutes I was told that it was going to cost more money than what I was given by the online order. When I asked about it, I was told that they have no control over that and that's it's U-Haul corporate. I was told by another U-Haul location that it wasn't the case and we shouldn't have been charged extra. I hope to NEVER have to deal with them again.

Douglas K.
Clasificación:

El cliente no dejó un comentario.

James M.
Clasificación:

El cliente no dejó un comentario.

Douglas K.
Clasificación:

Employees need to be schooled better on requirements and how to complete the forms.

oneil C.
Clasificación:

Store could not log on app to rent us the truck after everything was lined up I had to call U haul to get this settled they asked that I find another location

Suzanna L.
Clasificación:

The associate working had no access to the Ipad that controls the reservations. The manager was off and wouldn't answer the phone. I called the night before to see if everything was ready for that morning. I waited for over an hour until the Richmond , Virginia office helped me.

Robert W.
Clasificación:

El cliente no dejó un comentario.

Cheryl K.
Clasificación:

El cliente no dejó un comentario.

Bradford C.
Clasificación:

El cliente no dejó un comentario.

Charles L.
Clasificación:

Everything was fine and staff was very helpful and friendly

robert W.
Clasificación:

Was supposed to have moving blankets and there were none

Tom T.
Clasificación:

Miles allowed weren't enough, was charged an additional $30

Chris M.
Clasificación:

This was not the locations fault but I didnt find out until the evening before renting that the first location didn't have the truck I wanted. The nearest one was about 25 miles further and a larger truck. I was charged for the larger truck even though it wasn't what I ordered and since I had to backtrack I had to pay for the 25 miles back to where I should have started. The person doing the paperwork claimed they couldn't adjust the price for the larger truck or for the mileage.

Bonnie D.
Clasificación:

They overcharged for gas and I did not receive the equipment dolly I ordered and was not reimbursed for it. Extremely dissatisfied!!!!!!!!

robert W.
Clasificación:

I had to drive an extra 30 miles to turn in this vehicle. I was told when I picked up the vehicle that I would turn it in only 10 miles from my location. Once I loaded the truck, I received a message stating that I had to drive an addition 30 miles to turn in the truck. This caused me to go over the estimated miles and be late turning in the truck. See the other comments. I was charged an additional $54 due to U-haul's poor communication and workers that don't know how to do their jobs. The additional charges will be disputed and I do not plan on ever using U-Haul again as well as telling my friends to stay away.

Calvin M.
Clasificación:

Everything was great

Caroline D.
Clasificación:

El cliente no dejó un comentario.

Terry T.
Clasificación:

They were Very helpful ,dedicated and friendly We had.an overall good experience. Easy pick up and drop off location. I would recommend them to any one in need of this service. Thank you

Dale H.
Clasificación:

Better training for staff. Young lady did her best to help me but had limited knowledge of how to handle the process. She did call someone to help her through the process. What should have taken 10-15 min took almost an hour. NOT HER FAULT at all....she had NO training. She did her best!!!

JERRY O.
Clasificación:

El cliente no dejó un comentario.

Jimmie P.
Clasificación:

El cliente no dejó un comentario.

Charlotte A.
Clasificación:

Make sure your employees know how to do the Equipment and have some there that know how and be on phone trying to get someone that can help her and also if you're uhall is at a gas station tell the customer so just want be riding around trying gps it and has relocated so it took me 1hr trying to find locations and get charged full price but they want ready I thank I Deserve a gift card or something for my inconvenience it took longer deny expected when it shouldn't have been clarksville poor place of busyness

Jenny W.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

Volver
arriba