Comentarios del cliente para Lakeview Food Mart

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Lakeview Food Mart

Grado total:

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Lisa K. en

Grado:

El cliente no dejó un comentario.

jefferson b. en

Grado:

I returned it a day early I should get reimbursed for that. I filled the gas up to where it was and got charged extra call me at4345325482 please!

Christopher A. en

Grado:

Get the Clarksville folks some internet service...lol..the girl had to use her own phone to help us get going. Not actually a fault of that business, just rural and not a lot of signal there. Wonderful experience. So easy. Highly recommend you guys.

Brian C. en

Grado:

Nightmare

Jamal P. en

Grado:

Ensure the staff are trained to assist customers with Uhaul equipment rentals. I was not able to get a printed copy of the Uhaul contract. I was given a truck that was not ready .

Paige C. en

Grado:

I tried to get help renting a truck from this location. However NO ONE on the inside were ofhelp! I was told by 2 employees to go online and reserve a truck. !!! I went to South Boston and got excellent service right away! The girl in South Boston was VERY helpful!

Lori G. en

Grado:

Man in charge went in back and I had to request for him to come back out. Did not give me any kind of copy of receipt and never asked me my name or anything I was afraid I was going to be responsible for a $45,000 truck

Lawrence B. en

Grado:

El cliente no dejó un comentario.

Edward Wayne C. en

Grado:

This location is 25 miles from our old home but we were forced to drive that distance because of problems at two local U-Haul places. This location had a truck and were able to pick up the pieces from 2 cluster-f***s before them.

Wayne F. en

Grado:

I will be calling the corporate office to discuss this whole experience. This location was wonderful and the employee was very apologetic for our experience.

ibrahim m. en

Grado:

Employees need better training on equipment and procedures.

Jamie B. en

Grado:

I would like a customer service representative to call me. The entire experience has been a disaster. Today the truck had trash in the cab. I cannot believe how poor your service is. My cell is 207-944-8847. I will be waiting to hear from a supervisor.

Ricky W. en

Grado:

Better communication with store employees.

Rosanne B. en

Grado:

Picked up the night before schedule because I was told person the next morning was not trained to know what to do....they didn't even look at my license, they just handed me the keys....need more trained people to handle the U-Hauls

Bruce I. en

Grado:

This was a retail minute mart there was no one to help me with the trailer. I dropped off the trailer a day ahead of schedule at 4:45pm.. They didn’t log it in until the due date so I did not get a refund for days not used.

Ta'Shom L. en

Grado:

Dropped off uhaul had a rep call to say it wasn’t apparently it was checked in late

Sarah S. en

Grado:

El cliente no dejó un comentario.

Stacy A. en

Grado:

Attitude and clean your uhaul

Edward A. en

Grado:

Only one person is available to check in the trailer.

Jasmine H. en

Grado:

The lady that handles U-Haul at this establishment is very professional and makes everything plain and simple

Danny N. en

Grado:

El cliente no dejó un comentario.

Lennie R. en

Grado:

This location does not have a 24 hour drop box. In this day and age, I would take this for granted. I had to come back during regular business hours to drop off the key. I live over 30 minutes away. All together, I lost over two hours of my life dealing with the inadequacies of this location as well as the personnel at this location and the U-Haul call center. The lady from the call center actually seemed to think it was comical for me to have to drive back to drop off the keys. Really? I would suggest that either all locations have the capability of 24 hour drop off OR display this fact more prominently on the website when choosing locations.

roxanna w. en

Grado:

El cliente no dejó un comentario.

Robert B. en

Grado:

I was charged for an extra day I dropped off early so I’m not sure why I was charged

Brian L. en

Grado:

I was told twice, once over the phone when trying to confirm the pick up (per the text I received from U-Haul) and then in person that we were not a priority customer, so if another customer came in their store that they would have to be helped first, because it's also a convenience store. On the day of pick up, after 45 minutes I was told that it was going to cost more money than what I was given by the online order. When I asked about it, I was told that they have no control over that and that's it's U-Haul corporate. I was told by another U-Haul location that it wasn't the case and we shouldn't have been charged extra. I hope to NEVER have to deal with them again.

Douglas K. en

Grado:

El cliente no dejó un comentario.

James M. en

Grado:

El cliente no dejó un comentario.

Douglas K. en

Grado:

Employees need to be schooled better on requirements and how to complete the forms.

oneil c. en

Grado:

Store could not log on app to rent us the truck after everything was lined up I had to call U haul to get this settled they asked that I find another location

Suzanna L. en

Grado:

The associate working had no access to the Ipad that controls the reservations. The manager was off and wouldn't answer the phone. I called the night before to see if everything was ready for that morning. I waited for over an hour until the Richmond , Virginia office helped me.

Robert W. en

Grado:

El cliente no dejó un comentario.