I enjoyed the most friendliest help ever! I received extra miles for free! It was awesome from start to end. I had rented a 15' truck. Drove well.
Crystal Vallotton
Customer Reviews for Lakeside Stor & Lock
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Kathryn is an excellent employee, very conscientious, flexible and industrious with the business and IT. Give her a raise!
Frederick PerlThe best uhaul dealer ever!
LAKESIDE TOWINGPre registration
James WrightCatherine is always friendly and helpful. I switched from the North Bend location because I’ve always had a good experience over the phone and in person with Catherine.
Joanna HowellKathryn was so helpful and kind. Thank you!
Erin WatermanWell Done, Manager was very accommodating as my needs changed just before my rental date and equipment needs.
CHRISTOPHER OMANVery helpful staff.
JOHN KIBBLEROrdered my truck from Coos Bay location. Never got a call saying truck won’t be here. Went in at 1430 no truck. Had to go to Lakeside to get truck. The lack of communication is your problem
Robert BumcrotAnything else would be a downgrade!
LAKESIDE TOWINGHave used this location several times, always excellent service..
Mary BarineauN/A Walk around was a little confusing but turned out fine. Very friendly and courteous. Explained everything very well. One of the best to work with so far.
JoAnna HowellGreat service and friendly. Thank you!
Paul HidyLied at pickup. Tried to overcharge because she wasn’t open during regular hours for drop off. Really made this a hassle
Rian HeckathornPossibly be open at 8 a.m. instead of 9 a.m. so people can get an earlier start.
Marlys GookinEverything was great
Luann EdgarFantastic, they even made it easy when we had to keep it another day. Nice people!
Robert RalpghThe lady that completed the transaction was very pleasant and professional.
Virgil VigilVery convenient location on both ends. Got an extra day as well!
Tom MasonNorth Bend drop off above excellent!
Phillip DrehmerNothing. Everything was perfect!
Sheri PrestonEveryone was helpful
Stanley YatesVery friendly service! Helpful in every way!
PAMELA SUSAN DUNNGreat service and I am impressed with the very nice lady that helped me.She was very thorough with the check in .I would recommend this U-Haul location to anyone needing a truck to rent.
Wendell DollarTrailer needs maintenance done, doesn't track behind truck very well. The roll up door not easy to work. Also someone tried to steal the Trailer but couldn't had my lock on safety chains, but they had loosen the ball hitch hand nut all the way.was not a good time to move.
GREGORY JOHN STROWBRIDGEThe location wasn't ideal since i had to drive 20 minutes to get there but the staff was really nice
Angela CollicottGreat people very friendly.
CHRISTOPHER MOLOSOVery friendly and professional. Will definately do business with them again.
colin jamesVery nice people.
troy hubbardFriedly helpfull folks
JERRY PORTSCHELLERVery helpful folks.
Mari Sahm | Overall ExperienceN/A... I was happy
Deborah DwyerDan and Terry are very welcoming gentlemen. They are very professional and all around great guys, I would highly recommend this location to anyone Mark and Mindi Bergeron
MARK DONALD BERGERONVery helpful staff and great experience picking up.
Marisa HansenShe could have used a helper; tried hard and nice.
Steven HaileyThe staff at the location were great. The app sucks. Signed to one place, sent to another. No correspondence from uhaul. Caused me extra time and money as the location was 10 miles away from storage unit. The people who represent you are great. You’re online system I will never use again.
Randy AronsonWe were taken care of extremely well!
Karla TamayoI was contacted and asked to take this trailer to Lakeside.The people that work there was rude. A person that tells someone that they have been working “doing this for 40 years” is not good for customer service. I will not work with them again!
Ed DolanThe truck was clean but rode like a pogo stick. It had either bad tiers or something wrong in the front end.
steve LucasSuper easy and fun to deal with the people behind the desk
Acacio DomarClone Dan! He was very helpful, kind and accommodating.
ANNA SKOMRAThe lady at the drop off location was excellent
delores bryantInitial pickup was slated for Snowy River Merc. in Reedsport Oregon. I actually contacted them prior to my arrival to ensure that the vehicle was there along with the moving blankets. Not only was there no vehicle but claimed they never had any info on this rental. Kind of a bummer since another 30 min drive to get a van at Lakeside Towing.
Jeff TownCannot think of a thing. They were very professional and attentive. Explained the contract the insurance I purchased and everything.
Pamela SmithThank you very much. People were super nice and will difenently tell my friends . Every thing was very nice experience
Vicki ZimmerCompletely satisfied with all the equipment,and service.
Bruce ThomasKathryn went above and beyond expectations she is a real asset to your company. Thank you very much for all your help. I will drive out of my way to do business with this company will recommend them to every one thank you agsin
William VandrimmelenThey have been exceptionally accommodating. Owner and staff are friendly & helpful.
LAURA O`DONNALD | Overall ExperienceGreat service
Darlene McMillan