Customer Reviews for Lakeside Stor & Lock
(U-Haul Neighborhood Dealer)

243 reviews

115 Airport Way   Lakeside, OR 97449

(541) 759-3164

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 4/29/2024: Closed
  • 4/30/2024: Closed

Services at this Location:

Contact Us

(541) 759-3164

115 Airport Way
Lakeside, OR 97449

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 4/29/2024: Closed
  • 4/30/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I enjoyed the most friendliest help ever! I received extra miles for free! It was awesome from start to end. I had rented a 15' truck. Drove well.

Crystal Vallotton 
Rating:
5.0

Customer did not leave a comment.

Melanie Nash 
Rating:
5.0

Customer did not leave a comment.

Mike Fox 
Rating:
4.0

Kathryn is an excellent employee, very conscientious, flexible and industrious with the business and IT. Give her a raise!

Frederick Perl 
Rating:
5.0

The best uhaul dealer ever!

LAKESIDE TOWING 
Rating:
5.0

Customer did not leave a comment.

Jeff Devine 
Rating:
3.0

Pre registration

James Wright 
Rating:
5.0

Customer did not leave a comment.

TY CAMPSEY 
Rating:
5.0

Customer did not leave a comment.

Cindy Cade 
Rating:
5.0

Catherine is always friendly and helpful. I switched from the North Bend location because I’ve always had a good experience over the phone and in person with Catherine.

Joanna Howell 
Rating:
3.0

Customer did not leave a comment.

Russell Hendrickson 
Rating:
5.0

Customer did not leave a comment.

Marlys Gookin 
Rating:
5.0

Kathryn was so helpful and kind. Thank you!

Erin Waterman 
Rating:
4.0

Well Done, Manager was very accommodating as my needs changed just before my rental date and equipment needs.

CHRISTOPHER OMAN 
Rating:
5.0

Very helpful staff.

JOHN KIBBLER 
Rating:
5.0

Customer did not leave a comment.

Hilary Donick 
Rating:
5.0

Customer did not leave a comment.

Kimberly Davis 
Rating:
5.0

Customer did not leave a comment.

Patty Smith 
Rating:
5.0

Ordered my truck from Coos Bay location. Never got a call saying truck won’t be here. Went in at 1430 no truck. Had to go to Lakeside to get truck. The lack of communication is your problem

Robert Bumcrot 
Rating:
5.0

Anything else would be a downgrade!

LAKESIDE TOWING 
Rating:
5.0

Customer did not leave a comment.

Bob Johnson 
Rating:
4.0

Customer did not leave a comment.

Paul Harnum 
Rating:
5.0

Have used this location several times, always excellent service..

Mary Barineau 
Rating:
5.0

Customer did not leave a comment.

Fred Perl 
Rating:
5.0

N/A Walk around was a little confusing but turned out fine. Very friendly and courteous. Explained everything very well. One of the best to work with so far.

JoAnna Howell 
Rating:
5.0

Great service and friendly. Thank you!

Paul Hidy 
Rating:
1.0

Lied at pickup. Tried to overcharge because she wasn’t open during regular hours for drop off. Really made this a hassle

Rian Heckathorn 
Rating:
4.0

Customer did not leave a comment.

William Essary 
Rating:
5.0

Possibly be open at 8 a.m. instead of 9 a.m. so people can get an earlier start.

Marlys Gookin 
Rating:
4.0

Customer did not leave a comment.

Mary Hatley 
Rating:
5.0

Customer did not leave a comment.

Douglas Mock 
Rating:
3.0

Customer did not leave a comment.

Kirby Ladd 
Rating:
5.0

Customer did not leave a comment.

Randy Phelps 
Rating:
5.0

Customer did not leave a comment.

Sandra McDonnell 
Rating:
5.0

Everything was great

Luann Edgar 
Rating:
5.0

Fantastic, they even made it easy when we had to keep it another day. Nice people!

Robert Ralpgh 
Rating:
5.0

The lady that completed the transaction was very pleasant and professional.

Virgil Vigil 
Rating:
3.0

Customer did not leave a comment.

Lisa Horner 
Rating:
5.0

Customer did not leave a comment.

Martin Hess 
Rating:
3.0

Very convenient location on both ends. Got an extra day as well!

Tom Mason 
Rating:
5.0

Customer did not leave a comment.

John McKenzie 
Rating:
5.0

North Bend drop off above excellent!

Phillip Drehmer 
Rating:
2.0

Customer did not leave a comment.

Cheryal Schuldt 
Rating:
5.0

Customer did not leave a comment.

Maria Barbosa 
Rating:
5.0

Nothing. Everything was perfect!

Sheri Preston 
Rating:
5.0

Everyone was helpful

Stanley Yates 
Rating:
5.0

Customer did not leave a comment.

TERRI LESAGE 
Rating:
5.0

Customer did not leave a comment.

NORMAN BENJAMIN MARSHALL 
Rating:
5.0

Very friendly service! Helpful in every way!

PAMELA SUSAN DUNN 
Rating:
5.0

Customer did not leave a comment.

Rodney Cordell 
Rating:
5.0

Customer did not leave a comment.

Ryan Martins 
Rating:
5.0

Customer did not leave a comment.

Christine Lawrence 
Rating:
5.0

Customer did not leave a comment.

ROBERT RUBIN 
Rating:
5.0

Customer did not leave a comment.

DENICE LYNN REMINGTON 
Rating:
5.0

Great service and I am impressed with the very nice lady that helped me.She was very thorough with the check in .I would recommend this U-Haul location to anyone needing a truck to rent.

Wendell Dollar 
Rating:
2.0

Trailer needs maintenance done, doesn't track behind truck very well. The roll up door not easy to work. Also someone tried to steal the Trailer but couldn't had my lock on safety chains, but they had loosen the ball hitch hand nut all the way.was not a good time to move.

GREGORY JOHN STROWBRIDGE 
Rating:
5.0

Customer did not leave a comment.

Laura Falaniko 
Rating:
3.0

The location wasn't ideal since i had to drive 20 minutes to get there but the staff was really nice

Angela Collicott 
Rating:
5.0

Great people very friendly.

CHRISTOPHER MOLOSO 
Rating:
5.0

Customer did not leave a comment.

Marcos Saavedra 
Rating:
5.0

Customer did not leave a comment.

CHRIS HARRIS 
Rating:
5.0

Very friendly and professional. Will definately do business with them again.

colin james 
Rating:
5.0

Very nice people.

troy hubbard 
Rating:
5.0

Customer did not leave a comment.

Courtney Crowther 
Rating:
5.0

Friedly helpfull folks

JERRY PORTSCHELLER 
Rating:
5.0

Very helpful folks.

Mari Sahm  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leif Muffett 
Rating:
5.0

N/A... I was happy

Deborah Dwyer 
Rating:
5.0

Dan and Terry are very welcoming gentlemen. They are very professional and all around great guys, I would highly recommend this location to anyone Mark and Mindi Bergeron

MARK DONALD BERGERON 
Rating:
5.0

Very helpful staff and great experience picking up.

Marisa Hansen 
Rating:
3.0

She could have used a helper; tried hard and nice.

Steven Hailey 
Rating:
5.0

Customer did not leave a comment.

Lori Satcher 
Rating:
5.0

The staff at the location were great. The app sucks. Signed to one place, sent to another. No correspondence from uhaul. Caused me extra time and money as the location was 10 miles away from storage unit. The people who represent you are great. You’re online system I will never use again.

Randy Aronson 
Rating:
5.0

Customer did not leave a comment.

BONNIE SANNDERS 
Rating:
5.0

We were taken care of extremely well!

Karla Tamayo 
Rating:
5.0

Customer did not leave a comment.

luann edgar 
Rating:
1.0

I was contacted and asked to take this trailer to Lakeside.The people that work there was rude. A person that tells someone that they have been working “doing this for 40 years” is not good for customer service. I will not work with them again!

Ed Dolan 
Rating:
4.0

The truck was clean but rode like a pogo stick. It had either bad tiers or something wrong in the front end.

steve Lucas 
Rating:
5.0

Super easy and fun to deal with the people behind the desk

Acacio Domar 
Rating:
5.0

Clone Dan! He was very helpful, kind and accommodating.

ANNA SKOMRA 
Rating:
5.0

Customer did not leave a comment.

Katherine Moriel 
Rating:
4.0

Customer did not leave a comment.

Jeremiah Maynard 
Rating:
5.0

The lady at the drop off location was excellent

delores bryant 
Rating:
3.0

Initial pickup was slated for Snowy River Merc. in Reedsport Oregon. I actually contacted them prior to my arrival to ensure that the vehicle was there along with the moving blankets. Not only was there no vehicle but claimed they never had any info on this rental. Kind of a bummer since another 30 min drive to get a van at Lakeside Towing.

Jeff Town 
Rating:
5.0

Customer did not leave a comment.

Michael Shaw 
Rating:
5.0

Cannot think of a thing. They were very professional and attentive. Explained the contract the insurance I purchased and everything.

Pamela Smith 
Rating:
5.0

Customer did not leave a comment.

Shane Clark 
Rating:
5.0

Customer did not leave a comment.

Marcus Marines 
Rating:
5.0

Customer did not leave a comment.

kristi kutch 
Rating:
5.0

Thank you very much. People were super nice and will difenently tell my friends . Every thing was very nice experience

Vicki Zimmer 
Rating:
5.0

Customer did not leave a comment.

Paul Bohard 
Rating:
5.0

Completely satisfied with all the equipment,and service.

Bruce Thomas 
Rating:
5.0

Customer did not leave a comment.

Jeremy Ginsburg 
Rating:
5.0

Customer did not leave a comment.

Keith Roberts 
Rating:
5.0

Customer did not leave a comment.

ERIC MOWBRAY 
Rating:
5.0

Kathryn went above and beyond expectations she is a real asset to your company. Thank you very much for all your help. I will drive out of my way to do business with this company will recommend them to every one thank you agsin

William Vandrimmelen 
Rating:
5.0

They have been exceptionally accommodating. Owner and staff are friendly & helpful.

LAURA O`DONNALD  |  Overall Experience 
Rating:
5.0

Great service

Darlene McMillan 
Rating:
1.0

Customer did not leave a comment.

jessica gray 
Rating:
4.0

Customer did not leave a comment.

Carolyn Gaede 
Rating:
5.0

Customer did not leave a comment.

Mary Manzano 
Rating:
5.0

Customer did not leave a comment.

Anthony Winters 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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