Customer Reviews for Lakeside Food Mart
(U-Haul Neighborhood Dealer)

Rating:

1.0

U-Haul employees clearly need to be trained. I took a uhaul back to a uhaul location that was not the drop off location, I ask the representative if there was anything else I needed to do after dropping the truck off and the representative guaranteed me everything was taken care of and took the contract from me. I later received a "wrong location drop off fee", which was not what the uhaul rep told me. I took my complaint to the Better Business Bureau last not, hopefully you guys can get this resolved but in the mean time I will be telling others what happened.

Rating:

2.0

I was sent all over town to get a truck because the one I was suppsexto get had no catalytic converter so then I was sent to a different location but first had to go to another I haul store for handtrucks. The truck had no tail lights which had us pulled over twice by State Patrol and truck did not register the milage correct since we drove it about 5 miles to my house for loading and only 42 miles from my Toccoa hone to Deey Rose then back to deliver hand trucks and drop off truck with more gas in it than it had when picked up. I was over charged and don't ever expect to use uhaul again. I will not recommend the service to my friends soon.

Rating:

3.0

Poor cell service for the phone check in. I had to keep going inside the store to use WiFi to answer questions and download pictures. Took about 20 minutes to complete each time.

Rating:

3.0

This worked out really well as I had filled out ALL the information I possibly could online before showing up. When calling the number listed on the Uhaul page for this location, tell the attendant you're calling about Uhaul and they'll give you the number you need to speak with the right person.

Rating:

2.0

It was the most painful process I have ever dealt with mainly because you went to only online rentals the truck drove like absolute shit and it looks like somebody had cut the catalytic converter‘s off felt like the wheels were about to come off I was nervous the whole time I’m still processing why I even owe y’all money for that

Rating:

1.0

Do NOT send anyone to this location. There is little to no cellular service in the area and we had many issues with picking the equipment up. I'd like to talk to a manager at U-Haul so you can get the full depth of the issues we experienced.

Rating:

1.0

Change locations!

Rating:

1.0

The man had no customer service skills at all. When I asked him where was the form for signing off on the scratches and dents he just looked at me and told me that nothing else came out of the printer. Next he handed me the key and told me to go out to the truck and check the gas! Then he had me sign a paper that said i had received all of the other paper work when I had not.

Rating:

3.0

Owner was not friendly, didn't help at all, didn't communicate....just worked on the computer. Had me go out and get mileage and gas by taking a pictured. Had me.undo car dolley (I am 5' 3" and 100 lbs and when I called to ask for help he said maybe). Then had me go out and lock the cab.

Rating:

1.0

Tell people that you have to bring stuff back that day to get deposit back but you guys say 24 hours.24 hours means next day

Rating:

1.0

A different location yes example Shane sheriff's location I will recommend but your lake side store was very rude to me

Rating:

1.0

I will NEVER again use Uhaul and I will tell everyone I know not to use Uhaul! This was one of the most horrible experiences with a business I have ever had! To begin with, we went to one location and they did not have a truck so they reserved a truck at another location. When we went to that location, the person who was supposed to return it decided she wanted to extend her rental. So we had to go to another location. We had to wait over one hour for the business to write up the contract because he did not know what he was doing. Then, we later found out that he had written us up as an in-town delivery when we were doing a one-way delivery. Why is it the customer's responsibility to know the correct terminology? I should think it is Uhaul's responsibibility to advise the customer for the best and correct way to rent their trucks. The truck was fine. We went to return the truck and the business we were supposed to return it to had gone out of business so we had to drive 22 extra miles to return it. The person who helped us at that location was wonderful. She told us about the error and how it was going to cost us twice the amount. She called Uhaul for us to help us correct the problem. She was cut off FOUR times and each time we had to wait and wait and wait. We had to argue with every person at Uhaul that we talked to. It took us over TWO HOURS to rectify the problem. This is utterly ridiculous!!! No one should have this much trouble with a company. Obviously, many of the Uhaul employees are not properly trained and customer service is horrible!

Rating:

1.0

Communicate with one another, deliver what you promise, we were promised a 20 foot truck and a dolly. We didn't get either if them and I went to 2 other locations to pick up the dolly and never did get one. I hope to never use UHaul again under any circumstances. I would expect some kind of refund for getting a smaller truck then promised!!

Rating:

5.0

The folks at Lakeside Food Mart were very nice and everything went completely smooth with the pick up and return of the truck we rented. Thank you!

Rating:

3.0

I was offered no help to hook up the trailer. The trailer was parked on a downhill incline which made it very difficult for me to hook up the trailer by myself.

Rating:

2.0

Not have to wait an hour to pick up when only customer there. Have someone who knows what they are doing. Make sure they check out rentals and hook them up not customer looking them over and hooking them up. Make sure they check in and look over rentals. Not just give deposit back and say ok thank you.

Rating:

2.0

Having reserved a 10' Uhaul almost a week in advance, I was pretty upset at having to drive an additional 31 miles to the nearest location. This location was a run down gas station with no Uhaul signs at all. Uhauls were pulled almost behind the building and were not visible from the road in the direction I was traveling. What really upset me the most was still having to keep my drive within 155 miles. Because of the location of pickup, it was impossible to make the drive without going over 155 miles, therefore I was charged extra (even though I overfilled the gas tank). I believe my reservation was overlooked and not treated with the same equality as others.